SlideShare a Scribd company logo
Why Methods Trump Methodology and Other Execution Secrets for User Experience Success DigitalNow 2007 presented by Jess McMullin nForm User Experience |  www.nForm.ca April 13, 2007
aka  “Removing Roadblocks for 2.0 Success”
aka  “everything Jess knows about good web projects in 90 minutes or less”
 
The Tie and the Turtleneck
Turtleneck
Tie
 
The limitless opportunity of Web 2.0…
Blue sky
Blue Sky Barrier
Reference: “The Chaos Chronicles”, The Standish Group, 2003. 51% Challenged 34% On time On budget 15% Cancelled 66% Failure Rate
66%
That’s 2 out of 3  projects
Top risks in Web 2.0 adoption ,[object Object],[object Object],[object Object],2.0
The toolbox approach – why methods trump methodology
Some stories
A very large international trade association
A very large project to enable self service
Tagging for members to describe their own skills
A public art gallery (with all the right user experience methods)
I’m not here to tell  scary project stories.
I’m here to talk about an  opportunity
Opportunity  2.0
Create a compelling  experience
Create a compelling experience
Create a  successful  experience
Other Sessions Sherry Budziak Steve Mulder Seth Earley Andrew Hinton
Roadblocks
Executives, Managers, & Team Leads can either create or remove roadblocks.
4 Risks ,[object Object],[object Object],[object Object],[object Object]
2.0 Don Dea
4 Keys ,[object Object],[object Object],[object Object],[object Object]
Things I wish all my clients  knew already
Key #1 MINDSETS
Mindset ,[object Object],[object Object],[object Object]
5  Ways to think about  Design
Design Maturity
#1 Unconscious Design »
#2 Style »
#3 Form + Function »
#4 Problem Solving »
#5 Framing »
To  design the right solution  we have to  define the right problem.
3  Ways to think about  Experience
#1  Experience of  Individuals
User Faces
 
 
 
 
 
 
 
 
 
 
Experience is  mediated by  expectation
#2 Experience as  Outcome
Value Centered  Design
Successful  Experiences are Valuable
Value Compels
Markets are Conversations really ^
Proto 2.0 1999
Authenticity & Integrity  Rely on Expectations
Methods to  understand  &   design for  expectations
Question from the audience: Hey, are there any people who do that?
#3 User Experience as  Discipline
User Centered  Design
Elements of UX Jesse James Garrett “The Elements of User Experience”
 
Take a deep breath…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key #2 SKILLSETS
Skillsets ,[object Object],[object Object]
Value Centered  Design
 
 
 
 
4 UX Skillsets
user research
 
 
information architecture
 
interaction design
 
usability evaluation
 
Specialists are great, but…
… really,  User Experience as  Discipline
… means the  Discipline  to   respect User Experience
… and avoid  abdication.
Take a deep breath…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Key #3 METHODS
Methods ,[object Object],[object Object],[object Object],[object Object],[object Object]
Let’s play the Price is Right.
How much money was bet on the Rational Unified Process?
$120,000,000.00
$120,000,000.00
That’s one hundred and twenty MILLION  dollars.
Oh.
I used to work in an  ammunition factory…
I can assure you that there are  no silver bullets…
RUP Macroscope Agile
Methodologies are like  one-size- fits-all T-shirts . They don’t really fit all that well.
Many methodologies are developed to produce  economies of scale …
… not to produce the best results.
Particularly if you’re venturing into new waters like Web 2.0.
Instead of methodology: Principles + Methods
 
The toolbox approach – why methods trump methodology
UXMethods.com
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
UXMethods.com
 
MINDSET FLASHBACK
1  way of working  (finally)
Review & Approve
Exercise
Draw a house
Pair Up. Person who’s birthday is next is the reviewer.
Review the house. How well does it match the house you drew?
Now draw a house together.
5  Methods that mitigate  Review & Approve   Risk
Roadblock Busters
1.  Collaborative Affinity Analysis
 
2.  Conversational Sketching
 
3. Design the Box
Design the Box ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],From Jim Highsmith, Cutter Institute
4. Backcasting
Backcasting Start  here What  has to  happen? What  has to  happen  before that? Assumptions Assumptions What  has to  happen  before that? Assumptions Assumptions What  has to  happen  before that? How are things right  now?
 
5. Alignment Model
Alignment Model
How to align user needs, business drivers, and online offerings.
6  principles
1.  Codesign
 
2.  Simple
 
 
 
 
3.  Concrete
 
 
 
4.  Flexible
How Can People Interpret It?
5.  Evidence Based
 
 
6.  Surfaces Agendas
 
6 principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Approach
Get people working together
Peel Back the Layers
 
Partner, Pilot, Publicize
Approach ,[object Object],[object Object],[object Object]
Key #4 TEAMS
Teams ,[object Object],[object Object]
The nForm Web Management Model
 
 
 
 
RACI Responsible Accountable Consulted Informed
 
In Closing
Top risks in Web 2.0 adoption ,[object Object],[object Object],[object Object],2.0
The toolbox approach – why methods trump methodology
Experience is  mediated by  expectation
Value Centered  Design
4 Keys ,[object Object],[object Object],[object Object],[object Object]
Review & Approve X
Create a  successful  experience
Blue sky Unlock the potential of Web 2.0 for you and your association.
 
Thank You! jess DOT mcmullin AT nform.ca 1.800.670.7025 www.nForm.ca www.slideshare.net/jessmcmullin

More Related Content

What's hot

Project Management Using Design Thinking
Project Management Using Design Thinking Project Management Using Design Thinking
Project Management Using Design Thinking
Saurabh Kaushik
 
Design Thinking Case Studies | In Their Own Words | Ideafarms
Design Thinking Case Studies | In Their Own Words | IdeafarmsDesign Thinking Case Studies | In Their Own Words | Ideafarms
Design Thinking Case Studies | In Their Own Words | Ideafarms
Ideafarms
 
How Design Thinking will fix Design Thinking
How Design Thinking will fix Design ThinkingHow Design Thinking will fix Design Thinking
How Design Thinking will fix Design Thinking
Bert Bräutigam
 
Manufacturing Company Business Strategy Drives IT Assessment Goals
Manufacturing Company Business Strategy Drives IT Assessment GoalsManufacturing Company Business Strategy Drives IT Assessment Goals
Manufacturing Company Business Strategy Drives IT Assessment Goals
Craig Bickel
 
Design - More Than A Cool Chair
Design - More Than A Cool ChairDesign - More Than A Cool Chair
Design - More Than A Cool Chair
SIVA PRIYA
 
Find your own way to Lean Development
Find your own way to Lean DevelopmentFind your own way to Lean Development
Find your own way to Lean Development
Francois Durnez
 
Industrial Design Vs. Design Thinking
Industrial Design Vs. Design ThinkingIndustrial Design Vs. Design Thinking
Industrial Design Vs. Design Thinking
Ingo Rauth
 
Initiating Creative Design by Brainstorming
Initiating Creative Design by BrainstormingInitiating Creative Design by Brainstorming
Initiating Creative Design by Brainstorming
Naseel Ibnu Azeez
 
1.4 _ Design Process.pdf
1.4 _ Design Process.pdf1.4 _ Design Process.pdf
1.4 _ Design Process.pdf
Lalitha318185
 
Design Thinking for Social Innovation
Design Thinking for Social InnovationDesign Thinking for Social Innovation
Design Thinking for Social Innovation
Jawwad Zaidi
 
Design Thinking
Design ThinkingDesign Thinking
Design Thinking
Seta Wicaksana
 
Design thinking for Enterprise Education
Design thinking for Enterprise EducationDesign thinking for Enterprise Education
Design thinking for Enterprise Education
Gerasimos Balis
 
Design thinking
Design thinking Design thinking
Design thinking
Sheena Malhotra
 
The design of business roger martin
The design of business roger martinThe design of business roger martin
The design of business roger martin
Edorta Agirre
 
Introduction to Design Thinking
Introduction to Design ThinkingIntroduction to Design Thinking
Introduction to Design Thinking
Selvaraj Seerangan
 
Design thinking notes
Design thinking notesDesign thinking notes
Design thinking notes
RobinsonPremanand
 
Design thinking
Design thinkingDesign thinking
Design thinking
Renny Wijayanti
 
20 Innovation Tools
20 Innovation Tools20 Innovation Tools
20 Innovation Tools
Implement Consulting Group
 
Organizing for Innovation Lemon Consulting
Organizing for Innovation Lemon ConsultingOrganizing for Innovation Lemon Consulting
Organizing for Innovation Lemon Consulting
Hubert Lobnig
 

What's hot (19)

Project Management Using Design Thinking
Project Management Using Design Thinking Project Management Using Design Thinking
Project Management Using Design Thinking
 
Design Thinking Case Studies | In Their Own Words | Ideafarms
Design Thinking Case Studies | In Their Own Words | IdeafarmsDesign Thinking Case Studies | In Their Own Words | Ideafarms
Design Thinking Case Studies | In Their Own Words | Ideafarms
 
How Design Thinking will fix Design Thinking
How Design Thinking will fix Design ThinkingHow Design Thinking will fix Design Thinking
How Design Thinking will fix Design Thinking
 
Manufacturing Company Business Strategy Drives IT Assessment Goals
Manufacturing Company Business Strategy Drives IT Assessment GoalsManufacturing Company Business Strategy Drives IT Assessment Goals
Manufacturing Company Business Strategy Drives IT Assessment Goals
 
Design - More Than A Cool Chair
Design - More Than A Cool ChairDesign - More Than A Cool Chair
Design - More Than A Cool Chair
 
Find your own way to Lean Development
Find your own way to Lean DevelopmentFind your own way to Lean Development
Find your own way to Lean Development
 
Industrial Design Vs. Design Thinking
Industrial Design Vs. Design ThinkingIndustrial Design Vs. Design Thinking
Industrial Design Vs. Design Thinking
 
Initiating Creative Design by Brainstorming
Initiating Creative Design by BrainstormingInitiating Creative Design by Brainstorming
Initiating Creative Design by Brainstorming
 
1.4 _ Design Process.pdf
1.4 _ Design Process.pdf1.4 _ Design Process.pdf
1.4 _ Design Process.pdf
 
Design Thinking for Social Innovation
Design Thinking for Social InnovationDesign Thinking for Social Innovation
Design Thinking for Social Innovation
 
Design Thinking
Design ThinkingDesign Thinking
Design Thinking
 
Design thinking for Enterprise Education
Design thinking for Enterprise EducationDesign thinking for Enterprise Education
Design thinking for Enterprise Education
 
Design thinking
Design thinking Design thinking
Design thinking
 
The design of business roger martin
The design of business roger martinThe design of business roger martin
The design of business roger martin
 
Introduction to Design Thinking
Introduction to Design ThinkingIntroduction to Design Thinking
Introduction to Design Thinking
 
Design thinking notes
Design thinking notesDesign thinking notes
Design thinking notes
 
Design thinking
Design thinkingDesign thinking
Design thinking
 
20 Innovation Tools
20 Innovation Tools20 Innovation Tools
20 Innovation Tools
 
Organizing for Innovation Lemon Consulting
Organizing for Innovation Lemon ConsultingOrganizing for Innovation Lemon Consulting
Organizing for Innovation Lemon Consulting
 

Viewers also liked

The joy factor: formazione manageriale
The joy factor: formazione managerialeThe joy factor: formazione manageriale
The joy factor: formazione manageriale
Elena Barbieri
 
#TrumpCap speaks
#TrumpCap speaks#TrumpCap speaks
#TrumpCap speaks
Rob Cottingham
 
Donald trump the world's greatest surprise 2016
Donald trump  the world's greatest surprise 2016Donald trump  the world's greatest surprise 2016
Donald trump the world's greatest surprise 2016
Nelson Agordoh
 
Success Lessons from Donald Trump
Success Lessons from Donald TrumpSuccess Lessons from Donald Trump
Success Lessons from Donald Trump
The Marketing Guy
 
The True Trump, a political quake in a virgin America
The True Trump, a political quake in a virgin America The True Trump, a political quake in a virgin America
The True Trump, a political quake in a virgin America
cécile nebbot
 
Donald Trump vs Hillary Clinton
Donald Trump vs Hillary ClintonDonald Trump vs Hillary Clinton
Donald Trump vs Hillary Clinton
Vikram Dahiya
 
Donald and Melania Trump
Donald  and Melania TrumpDonald  and Melania Trump
Donald and Melania Trump
Helga
 
Donald Trump
Donald TrumpDonald Trump
Donald Trump
Og KroniK
 
Donald Trump
Donald Trump Donald Trump
Donald Trump
Kunal Modi
 
10 Leadership Tips
10 Leadership Tips10 Leadership Tips
10 Leadership Tips
Bob Schultz
 
Trumpology-The Study Of The Winning Secrets Of Donald Trump
Trumpology-The Study Of The Winning Secrets Of Donald TrumpTrumpology-The Study Of The Winning Secrets Of Donald Trump
Trumpology-The Study Of The Winning Secrets Of Donald Trump
Nelsonsmile
 
Donald Trump
Donald TrumpDonald Trump
Donald Trump
orsinellie
 
Should Trump Be Taken Seriously?
Should Trump Be Taken Seriously?Should Trump Be Taken Seriously?
Should Trump Be Taken Seriously?
Tom Richey
 
Trump and Hitler Compared
Trump and Hitler ComparedTrump and Hitler Compared
Trump and Hitler Compared
Tom Richey
 

Viewers also liked (14)

The joy factor: formazione manageriale
The joy factor: formazione managerialeThe joy factor: formazione manageriale
The joy factor: formazione manageriale
 
#TrumpCap speaks
#TrumpCap speaks#TrumpCap speaks
#TrumpCap speaks
 
Donald trump the world's greatest surprise 2016
Donald trump  the world's greatest surprise 2016Donald trump  the world's greatest surprise 2016
Donald trump the world's greatest surprise 2016
 
Success Lessons from Donald Trump
Success Lessons from Donald TrumpSuccess Lessons from Donald Trump
Success Lessons from Donald Trump
 
The True Trump, a political quake in a virgin America
The True Trump, a political quake in a virgin America The True Trump, a political quake in a virgin America
The True Trump, a political quake in a virgin America
 
Donald Trump vs Hillary Clinton
Donald Trump vs Hillary ClintonDonald Trump vs Hillary Clinton
Donald Trump vs Hillary Clinton
 
Donald and Melania Trump
Donald  and Melania TrumpDonald  and Melania Trump
Donald and Melania Trump
 
Donald Trump
Donald TrumpDonald Trump
Donald Trump
 
Donald Trump
Donald Trump Donald Trump
Donald Trump
 
10 Leadership Tips
10 Leadership Tips10 Leadership Tips
10 Leadership Tips
 
Trumpology-The Study Of The Winning Secrets Of Donald Trump
Trumpology-The Study Of The Winning Secrets Of Donald TrumpTrumpology-The Study Of The Winning Secrets Of Donald Trump
Trumpology-The Study Of The Winning Secrets Of Donald Trump
 
Donald Trump
Donald TrumpDonald Trump
Donald Trump
 
Should Trump Be Taken Seriously?
Should Trump Be Taken Seriously?Should Trump Be Taken Seriously?
Should Trump Be Taken Seriously?
 
Trump and Hitler Compared
Trump and Hitler ComparedTrump and Hitler Compared
Trump and Hitler Compared
 

Similar to Why Methods Trump Methodology

Smoothing the Way
Smoothing the WaySmoothing the Way
Smoothing the Way
Jess McMullin
 
Requirements gathering for developers
Requirements gathering for developersRequirements gathering for developers
Requirements gathering for developers
Dorje McKinnon
 
Intro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджераIntro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджера
Mark Opanasiuk
 
Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2
Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2
Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2
Costanoa Ventures
 
Touchstones v. 3 - DE IA
Touchstones v. 3 - DE IATouchstones v. 3 - DE IA
Touchstones v. 3 - DE IA
Jess McMullin
 
50.000 orange stickies later
50.000 orange stickies later50.000 orange stickies later
50.000 orange stickies later
Alberto Brandolini
 
The Professional Design Process
The Professional Design ProcessThe Professional Design Process
The Professional Design Process
ugencarelle
 
StartingUp - Designing Delightful Experience
StartingUp - Designing Delightful ExperienceStartingUp - Designing Delightful Experience
StartingUp - Designing Delightful Experience
Lim Donald
 
Use Collaboration to Solve Your Biggest Challenges
Use Collaboration to Solve Your Biggest ChallengesUse Collaboration to Solve Your Biggest Challenges
Use Collaboration to Solve Your Biggest Challenges
Apttus
 
Carmen Brion - The value for product teams to design think
Carmen Brion - The value for product teams to design thinkCarmen Brion - The value for product teams to design think
Carmen Brion - The value for product teams to design think
uxbri
 
What is service design?
What is service design?What is service design?
What is service design?
Dhyana Scarano
 
UX Lead Product Management
UX Lead Product ManagementUX Lead Product Management
UX Lead Product Management
John Wyatt
 
UC Irvine WICS workshop feb 2017
UC Irvine WICS workshop feb 2017UC Irvine WICS workshop feb 2017
UC Irvine WICS workshop feb 2017
Aliza Carpio
 
Steps to take before building an App (1)
Steps to take before building an App (1)Steps to take before building an App (1)
Steps to take before building an App (1)
Mike Ojo
 
From Prototype to MVP (case study)
From Prototype to MVP (case study)From Prototype to MVP (case study)
From Prototype to MVP (case study)
Sergey Sundukovskiy
 
MVP
MVPMVP
Os Leung
Os LeungOs Leung
Os Leung
oscon2007
 
Berghs Product UX - 'Create '
Berghs  Product UX  - 'Create 'Berghs  Product UX  - 'Create '
Berghs Product UX - 'Create '
Christopher McCann
 
Designing for developers, developing for designers
Designing for developers, developing for designersDesigning for developers, developing for designers
Designing for developers, developing for designers
Natalia Medina
 
Lean UX
Lean UXLean UX

Similar to Why Methods Trump Methodology (20)

Smoothing the Way
Smoothing the WaySmoothing the Way
Smoothing the Way
 
Requirements gathering for developers
Requirements gathering for developersRequirements gathering for developers
Requirements gathering for developers
 
Intro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджераIntro in Product Management - Коротко про професію продакт менеджера
Intro in Product Management - Коротко про професію продакт менеджера
 
Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2
Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2
Costanoa Expert Series: What Business Leaders Should Know About Design- Order 2
 
Touchstones v. 3 - DE IA
Touchstones v. 3 - DE IATouchstones v. 3 - DE IA
Touchstones v. 3 - DE IA
 
50.000 orange stickies later
50.000 orange stickies later50.000 orange stickies later
50.000 orange stickies later
 
The Professional Design Process
The Professional Design ProcessThe Professional Design Process
The Professional Design Process
 
StartingUp - Designing Delightful Experience
StartingUp - Designing Delightful ExperienceStartingUp - Designing Delightful Experience
StartingUp - Designing Delightful Experience
 
Use Collaboration to Solve Your Biggest Challenges
Use Collaboration to Solve Your Biggest ChallengesUse Collaboration to Solve Your Biggest Challenges
Use Collaboration to Solve Your Biggest Challenges
 
Carmen Brion - The value for product teams to design think
Carmen Brion - The value for product teams to design thinkCarmen Brion - The value for product teams to design think
Carmen Brion - The value for product teams to design think
 
What is service design?
What is service design?What is service design?
What is service design?
 
UX Lead Product Management
UX Lead Product ManagementUX Lead Product Management
UX Lead Product Management
 
UC Irvine WICS workshop feb 2017
UC Irvine WICS workshop feb 2017UC Irvine WICS workshop feb 2017
UC Irvine WICS workshop feb 2017
 
Steps to take before building an App (1)
Steps to take before building an App (1)Steps to take before building an App (1)
Steps to take before building an App (1)
 
From Prototype to MVP (case study)
From Prototype to MVP (case study)From Prototype to MVP (case study)
From Prototype to MVP (case study)
 
MVP
MVPMVP
MVP
 
Os Leung
Os LeungOs Leung
Os Leung
 
Berghs Product UX - 'Create '
Berghs  Product UX  - 'Create 'Berghs  Product UX  - 'Create '
Berghs Product UX - 'Create '
 
Designing for developers, developing for designers
Designing for developers, developing for designersDesigning for developers, developing for designers
Designing for developers, developing for designers
 
Lean UX
Lean UXLean UX
Lean UX
 

More from Jess McMullin

Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service Design
Jess McMullin
 
Service Transformation Keynote
Service Transformation KeynoteService Transformation Keynote
Service Transformation Keynote
Jess McMullin
 
The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture Framework
Jess McMullin
 
From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016
Jess McMullin
 
From User Experience to Citizen Experience
From User Experience to Citizen ExperienceFrom User Experience to Citizen Experience
From User Experience to Citizen Experience
Jess McMullin
 
We Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX DesignWe Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX Design
Jess McMullin
 
Big Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryBig Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, Delivery
Jess McMullin
 
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Jess McMullin
 
Designing Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen ExperienceDesigning Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen Experience
Jess McMullin
 
Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014
Jess McMullin
 
Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX Lisbon
Jess McMullin
 
The Experience of Information
The Experience of InformationThe Experience of Information
The Experience of Information
Jess McMullin
 
Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)
Jess McMullin
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Jess McMullin
 
Citizen Experience Design (and India)
Citizen Experience Design (and India)Citizen Experience Design (and India)
Citizen Experience Design (and India)
Jess McMullin
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience Design
Jess McMullin
 
Citizen Experience Design and You
Citizen Experience Design and YouCitizen Experience Design and You
Citizen Experience Design and You
Jess McMullin
 
Reinventing Government
Reinventing GovernmentReinventing Government
Reinventing Government
Jess McMullin
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 Workshop
Jess McMullin
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-Centric
Jess McMullin
 

More from Jess McMullin (20)

Service Transformation and Service Design
Service Transformation and Service DesignService Transformation and Service Design
Service Transformation and Service Design
 
Service Transformation Keynote
Service Transformation KeynoteService Transformation Keynote
Service Transformation Keynote
 
The Situ Service Architecture Framework
The Situ Service Architecture FrameworkThe Situ Service Architecture Framework
The Situ Service Architecture Framework
 
From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016From Service Design to Service Transformation - SDN Global 2016
From Service Design to Service Transformation - SDN Global 2016
 
From User Experience to Citizen Experience
From User Experience to Citizen ExperienceFrom User Experience to Citizen Experience
From User Experience to Citizen Experience
 
We Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX DesignWe Won, Now What? Dealing with the Future of UX Design
We Won, Now What? Dealing with the Future of UX Design
 
Big Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, DeliveryBig Picture Design: Systems, Strategy, Policy, Delivery
Big Picture Design: Systems, Strategy, Policy, Delivery
 
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...
 
Designing Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen ExperienceDesigning Government: Transforming the Citizen Experience
Designing Government: Transforming the Citizen Experience
 
Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014Growing Government Design Capability - Code for America Summit 2014
Growing Government Design Capability - Code for America Summit 2014
 
Citizen Experience Design, UX Lisbon
Citizen Experience Design, UX LisbonCitizen Experience Design, UX Lisbon
Citizen Experience Design, UX Lisbon
 
The Experience of Information
The Experience of InformationThe Experience of Information
The Experience of Information
 
Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)Closing the Policy/Delivery Gap (with Design)
Closing the Policy/Delivery Gap (with Design)
 
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...
 
Citizen Experience Design (and India)
Citizen Experience Design (and India)Citizen Experience Design (and India)
Citizen Experience Design (and India)
 
Getting into User Experience Design
Getting into User Experience DesignGetting into User Experience Design
Getting into User Experience Design
 
Citizen Experience Design and You
Citizen Experience Design and YouCitizen Experience Design and You
Citizen Experience Design and You
 
Reinventing Government
Reinventing GovernmentReinventing Government
Reinventing Government
 
Business Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 WorkshopBusiness Origami - UX Week 2011 Workshop
Business Origami - UX Week 2011 Workshop
 
Putting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-CentricPutting the Citizen Back Into Citizen-Centric
Putting the Citizen Back Into Citizen-Centric
 

Recently uploaded

20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
Matthew Sinclair
 
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
James Anderson
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Albert Hoitingh
 
20 Comprehensive Checklist of Designing and Developing a Website
20 Comprehensive Checklist of Designing and Developing a Website20 Comprehensive Checklist of Designing and Developing a Website
20 Comprehensive Checklist of Designing and Developing a Website
Pixlogix Infotech
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
DianaGray10
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
DianaGray10
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
Daiki Mogmet Ito
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
Neo4j
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
innovationoecd
 
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Zilliz
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
Neo4j
 
Large Language Model (LLM) and it’s Geospatial Applications
Large Language Model (LLM) and it’s Geospatial ApplicationsLarge Language Model (LLM) and it’s Geospatial Applications
Large Language Model (LLM) and it’s Geospatial Applications
Rohit Gautam
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Malak Abu Hammad
 
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
SOFTTECHHUB
 
A tale of scale & speed: How the US Navy is enabling software delivery from l...
A tale of scale & speed: How the US Navy is enabling software delivery from l...A tale of scale & speed: How the US Navy is enabling software delivery from l...
A tale of scale & speed: How the US Navy is enabling software delivery from l...
sonjaschweigert1
 
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfObservability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Paige Cruz
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
Adtran
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
Neo4j
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
Aftab Hussain
 
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
Neo4j
 

Recently uploaded (20)

20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 202420240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
 
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...
 
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024
 
20 Comprehensive Checklist of Designing and Developing a Website
20 Comprehensive Checklist of Designing and Developing a Website20 Comprehensive Checklist of Designing and Developing a Website
20 Comprehensive Checklist of Designing and Developing a Website
 
Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1Communications Mining Series - Zero to Hero - Session 1
Communications Mining Series - Zero to Hero - Session 1
 
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
 
How to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For FlutterHow to use Firebase Data Connect For Flutter
How to use Firebase Data Connect For Flutter
 
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024GraphSummit Singapore | The Art of the  Possible with Graph - Q2 2024
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
 
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of GermanyPresentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
 
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
Introducing Milvus Lite: Easy-to-Install, Easy-to-Use vector database for you...
 
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
GraphSummit Singapore | Enhancing Changi Airport Group's Passenger Experience...
 
Large Language Model (LLM) and it’s Geospatial Applications
Large Language Model (LLM) and it’s Geospatial ApplicationsLarge Language Model (LLM) and it’s Geospatial Applications
Large Language Model (LLM) and it’s Geospatial Applications
 
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfUnlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdf
 
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!
 
A tale of scale & speed: How the US Navy is enabling software delivery from l...
A tale of scale & speed: How the US Navy is enabling software delivery from l...A tale of scale & speed: How the US Navy is enabling software delivery from l...
A tale of scale & speed: How the US Navy is enabling software delivery from l...
 
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfObservability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
 
Pushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 daysPushing the limits of ePRTC: 100ns holdover for 100 days
Pushing the limits of ePRTC: 100ns holdover for 100 days
 
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
GraphSummit Singapore | Graphing Success: Revolutionising Organisational Stru...
 
Removing Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software FuzzingRemoving Uninteresting Bytes in Software Fuzzing
Removing Uninteresting Bytes in Software Fuzzing
 
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
GraphSummit Singapore | Neo4j Product Vision & Roadmap - Q2 2024
 

Why Methods Trump Methodology