The document discusses total quality management. It explains that TQM aims to ensure long-term customer satisfaction and loyalty through continuous efforts by management and employees. Planning, doing, checking, and acting are the key phases of TQM. Planning involves identifying problems, researching causes, and finding solutions. Doing develops and implements strategies to address issues. Checking analyzes before and after data to measure results. Acting documents outcomes and prepares for future problems. TQM tools like cause-and-effect diagrams help organizations design high-quality products that meet customer needs. This leads to increased revenues, productivity, and reduced waste.

4. 0
5
10
Goodnessof the
product
Badnessof
product
Asthegoodnessof the
product increases, the
quality of theproduct
increases.
Asthebadnessof the
product increases, the
quality of theproduct
decreases.
Sinceit issaid that theamount of
‘Goodness’ or ‘Badness’ present in a
product isknown to beasits Quality.

10. THERE ARE SEVEN PILLARS OF TPM

11. Return

23. Involvement of all people in support
functions for focusing on better plant
performance
Better utilized work area
Reduce repetitive work
Reduced inventory levels in all parts
of the supply chain
Reduced administrative costs
Reduced inventory carrying cost
Reduction in number of files
Reduction of overhead costs (to
include cost of non-production/non
capital equipment)
Productivity of people in support
functions
Reduction in breakdown of office
equipment
Reduction of customer complaints
due to logistics
Reduction in expenses due to
emergency dispatches/purchases
Reduced manpower
Clean and pleasant work

24. Target :
1) Zero accident
2) Zero health damage
3) Zero fires
In this area focus is
on to create a safe
workplace and a
surrounding area that is
not damaged by our
process or procedures.
This pillar will play an
active role in each of the
other pillars on a regular
basis.

26. Total Quality Management is
defined as a continuous effort by
the management as well as
employees of a particular
organization to ensure long term
customer loyalty and customer
satisfaction.
Why would a customer come to
you if your competitor is also
offering the same product?
The difference has to be there
in quality. Your brand needs to be
superior for it to stand apart from
the rest

28. Planning is the most crucial phase
of total quality management. In
this phase employees have to
come up with their problems and
queries which need to be
addressed. They need to come up
with the various challenges they
face in their day to day
operations and also analyze the
problem’s root cause. Employees
are required to do necessary
research and collect relevant data
which would help them find
solutions to all the problems.

29. In the doing phase,
employees develop a
solution for the problems
defined in planning phase.
Strategies are devised and
implemented to overcome
the challenges faced by
employees. The
effectiveness of solutions
and strategies is also
measured in this stage.

30. Checking phase is
the stage where
people actually do a
comparison analysis
of before and after
data to confirm the
effectiveness of the
processes and
measure the results.

31. In this phase
employees
document their
results and
prepare
themselves to
address other
problems.

32. “Quality management” ensures
superior quality products and
services.
Quality management is essential for
customer satisfaction which
eventually leads to customer loyalty.
Quality management tools help an
organization to design and create a
product which the customer actually
wants and desires.
Quality Management ensures
increased revenues and higher
productivity for the organization.
Quality management helps
organizations to reduce waste and
inventory.

34. Check ListCheck List

37. Cause and Effect Diagrams (Fishbone or
Ishikawa Diagrams):
‘Cause and Effect Diagrams’ are used to find
the root cause of a defect.
They help to stimulate thinking and
organization of thoughts.
They can be used in quality planning, as well as
quality control.
Excessive
downtime
MeasurementMaterials
MachinesPeople
No PM
program
Old
equipment
Product out
of
specification
Poor
training
Don’t care
attitude
Don’t track
uptime
Poor
downtime
definition
Funds