This document discusses continuous improvement in organizations. It defines continuous improvement as striving for perfection through continuously analyzing and improving processes, anticipating customer needs, and eliminating waste. The key aspects covered are: the inputs, outputs, and feedback loops involved in processes; strategies for improvement including repair, refinement, renovation, and reinvention; types of problems organizations may encounter; and a problem-solving method involving identifying opportunities, analyzing current processes, developing solutions, implementing changes, and planning for the future. The conclusion emphasizes that continuous improvement is organization-wide and involves all employees developing ideas and skills for incremental improvements to better meet customer needs.

1. BY- SHRUTIKA
SUSMITA
VENKETESH
PUJA

2. INTRODUCTION
 Quality –based organizations should strive to achieve
perfection by continuously improving the business and
production processes.
 Improvement is made by-
 Viewing all work as a process, whether it is associated with
production or business
 Making all processes effective, efficient and adaptable.
 Anticipating changing customer needs.
 Eliminating waste and rework wherever it occurs.
 Using benchmarking to improve competitive advantage.
Continuous improvement is design to utilize the resources of
the organization to achieve a quality- culture. An
organization attempts to reach a single-minded link
between quality and work execution by educating its
constituents to “continuously "analyze & improve their own
work ,the process & their work group.

3. PROCESS & production activities of an
Process refer to business
organization. FEEDBACK
PROCESS
1. People
2. Equipme
nt OUTPUT
3. Method 1. Inform
INPUT 4. Procedur ation
1. Material es 2. Data OUTCO
2. Money 5. environm 3. Produc MES
3. Information ent t
4. Data, ETC. 4. Service
s, etc.
CONDITIONS

4. STEP TO CONTINUOUS IMPROVEMENT
1. Employing a consistent organization-wide approach to
continual improvement of the organization
performance.
2. Establishing goal to guide & measures to track.
Continual improvement.
3. Provide people with training in the methods & tools of
continual improvement.
4. Recognizing & acknowledging improvement.

5. IMPROVEMENT STRATEGIES:
 There are four primary improvement strategies-Rep
air, refinement ,renovation, & reinvention.
1. Repair: this strategy is simple-anything broken must be fixed so
that it functions as designed.
2. Refinement: this strategy involves activities that continually
improve a process that is not broken. Improvements to processes
,products, & services are accomplished on an incremental basis.
3. Renovation: this strategy result in major or breakthrough
improvements. Although resulting product, services, process, or
activity might often appear to be different from original ,it is
basically the same.
4. Reinvention: reinvention is the most demanding improvement
strategy. it is preceded by the feeling that the current approach
will never satisfy customer requirements. a new product
,service, process, or activity is developed using teams based on a
complete understanding of the customer’s requirements &
expectation.

6. TYPES OF PROBLEMS
 There are five types of problems: compliance, unstructured
, efficiency, process-design, product design.
1. Compliance: compliance problem occur when a
structured system having standardized
inputs, processes, & outputs is performing unacceptably
from the users.
2. Unstructured: unstructured problem resemble
compliance problem.
3. Efficiency: efficiency problems occur when the system is
performing unacceptably from the view-point of its
owners or operators .
4. Process-design: process-design problems involve the
development of new processes & revision of existing
process.
5. Product design: product design problems involve the
development of new product * the improvement of
existing products.

7. PROBLEM –SOLVING METHOD
1. Identify the opportunity: the objective is to identify &
prioritize opportunities for improvement. it consists of
three parts: identify the problem, form the team & define
the scope.
2. Analyze the current process: the objective is to
understand the process & how it is currently performed.
define process boundaries, outputs &
customers, determine levels of customers satisfaction &
measurements needs.
3. Develop the optimal solutions: the objective is to
establishing potential & feasible solution &
recommending the best solution to improve the process.
4. Implement changes: the objective is to preparing the
implementation plan , obtaining approval, &
implementing the process improvement.

8. PROBLEM-SOLVING METHODS
5. Study the result: the objective is to monitoring &
evaluating the change by tracking & studying the
effectiveness of the improvement efforts through data
collection & review of progress.
6. Plan for the future: the objective is to achieving
improved levels of process performance.pl

9. TOP PRIORITY ISSUES
 Customer relationship &
 Employee relationship & involvement
 Process improvement
 Information system
 Awareness raising & education
 Supplier relationship.

10. CONCLUSION
 Continuous improvement is an organization-wide process.
 It seeks to always build small changes into work practice.
 These result from everyone in the company being keen to
develop their ideas and skills, enabling step-by-step
improvement.
 The CI programmed will evolve by providing customers
with better value, in a cost-effective way.
 Putting customer needs at the heart of the business creates
the Continuous Improvement culture.