Week 4:
Quality Management
OPERATIONS MANAGEMENT
1
Outline
Quality definition
Dimension of quality in product and services
Quality assurance
Quality leaders
Cost of quality
Total quality management and tools
Definition of Quality
Quality is a predictable degree of uniformity and dependability, at low cost and suitable to the market (Deming)
Quality is fitness for use (Juran)
Quality is the conformance to requirements (Crosby)
Quality is the (minimum) loss imparted by a product to
society from the time the product is shipped. (Taguchi)
Why Quality
4
Managing quality supports differentiation, low cost, and response strategies
Quality helps firms increase sales and reduce costs
Building a quality organization is a demanding task
4
Ethics and Quality Management
5
Operations managers must deliver healthy, safe, quality products and services
Poor quality risks injuries, lawsuits, recalls, and regulation
Organizations are judged by how they respond to problems
5
Dimensions of Quality for Manufacturing Product
Performance: Product’s primary operating characteristics
Features: Secondary characteristics that supplement the products basic functioning
Reliability: The probability of a product’s surviving over a specified period of time under stated conditions of use
Durability: The amount of use one gets from a product before it physically deteriorates or until replacement is preferable.
Serviceability: The ability to repair a product quickly and easily
Aesthetics: How a product looks, feels, tastes, or smells
Service Quality Attributes
Timeliness: Will a service be performed when promised?
Completeness: Are all items in an order included?
Courtesy: Do front-line employees greet each customer cheerfully and politely.
Consistency: Are services delivered in the same fashion for every customer and every time for the same customers.
Accessibility and convenience: Is the service easy to obtain?
Accuracy: Are the services performed right the first time?
Responsiveness: Can the service personnel response quickly and resolve unexpected problem?
Quality Control
All those operational techniques and activities that are used to fulfill requirements for quality.
The objectives are:
(i) To ensure true expression/correct translation of stated and implied needs of the customers.
(ii) To monitor the process for realization of the product at various stages of its operations and eliminating causes of unsatisfactory performance at all stages of quality loop in order to achieve economic effectiveness.
(iii) Inspection of the product/service package to determine conformance to customer needs.
Quality Assurance
All the planned and systematic activities implemented within the organization for quality management, to provide adequate confidence that a product or service will satisfy given requirements for quality (ISO - International Organization for Standardization).
Quality assurance is a preventive activity an.
The document discusses quality procedures and processes. It provides an overview of quality management systems and outlines some key aspects such as continual improvement, customer focus, leadership, and the importance of following documented procedures. Examples of quality procedures discussed include maintenance, product recalls, supplier assessment, and failure mode and effects analysis. Quality terminology is also defined.
This document provides an overview of total quality management (TQM). It defines TQM as a management philosophy focusing on customer satisfaction and continuous process improvement. The key concepts of TQM discussed include leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measurement. Implementation of TQM requires cultural change and commitment from top management to drive continuous improvement.
This document discusses the concepts of Total Quality Management (TQM). It defines TQM as a management philosophy focusing on customer satisfaction and involving all employees. The key aspects of TQM include leadership commitment, meeting customer expectations, employee involvement, continuous process improvement, supplier partnerships, and performance measurement. TQM requires cultural changes like preventing issues rather than just detecting them. It also emphasizes long-term decision making and life-cycle costs over short-term gains and price. Proper implementation of TQM begins with top management commitment and establishing a quality council to develop strategies and monitor progress.
This document discusses the concepts of Total Quality Management (TQM). It defines TQM as a management philosophy focusing on customer satisfaction and involving all employees. The key aspects of TQM include leadership commitment, satisfying customers, employee involvement, continuous process improvement, supplier partnerships, and performance measurement. It provides examples of how companies can implement TQM principles and outlines the benefits, such as increased productivity and profits.
The document discusses various aspects of quality management including:
1. Total quality management aims to achieve organizational practices, quality principles, and employee fulfillment to satisfy customers. This is done through leadership, continuous improvement, and employee empowerment.
2. Quality can be defined in various ways such as meeting customer needs, conforming to specifications, or having desirable attributes. Achieving high quality reduces costs and improves profits through increased productivity, lower rework, and greater customer satisfaction.
3. Key quality management tools include statistical process control, failure mode and effects analysis, benchmarking, and implementing suggestions from quality experts like Deming and Juran. These help organizations achieve continuous improvement.
The document discusses various aspects of quality management including ways that quality can improve productivity, the flow of activities necessary to achieve total quality management, definitions of quality, key dimensions of quality, and tools used in total quality management such as continuous improvement, six sigma, employee empowerment, benchmarking, just-in-time, and statistical process control charts. It provides details on quality costs, Deming's fourteen points, concepts of TQM, and seven tools used in TQM including check sheets, scatter diagrams, cause and effect diagrams, Pareto charts, flow charts, histograms, and control charts.
The document outlines key concepts in quality management including defining quality, the costs of quality, international quality standards like ISO 9000 and ISO 14000, total quality management, continuous improvement, six sigma, employee empowerment, benchmarking, just-in-time, and the seven tools of TQM. It also discusses quality inspection, attributes versus variables, and applying TQM principles to the service industry.
The document discusses quality procedures and processes. It provides an overview of quality management systems and outlines some key aspects such as continual improvement, customer focus, leadership, and the importance of following documented procedures. Examples of quality procedures discussed include maintenance, product recalls, supplier assessment, and failure mode and effects analysis. Quality terminology is also defined.
This document provides an overview of total quality management (TQM). It defines TQM as a management philosophy focusing on customer satisfaction and continuous process improvement. The key concepts of TQM discussed include leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measurement. Implementation of TQM requires cultural change and commitment from top management to drive continuous improvement.
This document discusses the concepts of Total Quality Management (TQM). It defines TQM as a management philosophy focusing on customer satisfaction and involving all employees. The key aspects of TQM include leadership commitment, meeting customer expectations, employee involvement, continuous process improvement, supplier partnerships, and performance measurement. TQM requires cultural changes like preventing issues rather than just detecting them. It also emphasizes long-term decision making and life-cycle costs over short-term gains and price. Proper implementation of TQM begins with top management commitment and establishing a quality council to develop strategies and monitor progress.
This document discusses the concepts of Total Quality Management (TQM). It defines TQM as a management philosophy focusing on customer satisfaction and involving all employees. The key aspects of TQM include leadership commitment, satisfying customers, employee involvement, continuous process improvement, supplier partnerships, and performance measurement. It provides examples of how companies can implement TQM principles and outlines the benefits, such as increased productivity and profits.
The document discusses various aspects of quality management including:
1. Total quality management aims to achieve organizational practices, quality principles, and employee fulfillment to satisfy customers. This is done through leadership, continuous improvement, and employee empowerment.
2. Quality can be defined in various ways such as meeting customer needs, conforming to specifications, or having desirable attributes. Achieving high quality reduces costs and improves profits through increased productivity, lower rework, and greater customer satisfaction.
3. Key quality management tools include statistical process control, failure mode and effects analysis, benchmarking, and implementing suggestions from quality experts like Deming and Juran. These help organizations achieve continuous improvement.
The document discusses various aspects of quality management including ways that quality can improve productivity, the flow of activities necessary to achieve total quality management, definitions of quality, key dimensions of quality, and tools used in total quality management such as continuous improvement, six sigma, employee empowerment, benchmarking, just-in-time, and statistical process control charts. It provides details on quality costs, Deming's fourteen points, concepts of TQM, and seven tools used in TQM including check sheets, scatter diagrams, cause and effect diagrams, Pareto charts, flow charts, histograms, and control charts.
The document outlines key concepts in quality management including defining quality, the costs of quality, international quality standards like ISO 9000 and ISO 14000, total quality management, continuous improvement, six sigma, employee empowerment, benchmarking, just-in-time, and the seven tools of TQM. It also discusses quality inspection, attributes versus variables, and applying TQM principles to the service industry.
Quality is important for operations in today's competitive market. It can mean different things such as the quantity provided for price paid or reliability. Organizations must consider factors like the design process, supply quality, workforce skills, monitoring processes, and after-sales service when assessing if they can provide quality. For example, Volkswagen would need to consider supplier component quality, workforce commitment and skills, and their production monitoring systems.
The document discusses key concepts in quality management including total quality management (TQM), Six Sigma, benchmarking, just-in-time (JIT) manufacturing, and tools for continuous improvement. It explains that quality supports business strategies, improves profitability through increased productivity and lower costs, and defines quality from different perspectives including user-based and manufacturing-based views. Key dimensions of quality and costs of quality are also summarized.
The document provides an overview of key concepts related to productivity and quality management including Total Quality Management (TQM). It defines TQM and lists its objectives and benefits. It also outlines key TQM techniques like total employee involvement, just-in-time, and total quality control. Additionally, it discusses quality gurus like Deming, Crosby, and Juran as well as concepts like the cost of quality, quality assurance, and techniques used in TQM implementation.
The document provides an outline for a chapter on managing quality that covers key quality concepts including total quality management (TQM), continuous improvement, benchmarking, just-in-time manufacturing, and statistical process control. It discusses tools for quality such as ISO standards, Six Sigma, and Deming's 14 points. The outline also covers costs of quality, ethics in quality management, and how quality supports business strategies and competitive advantage.
UAS Manajemen Kualitas dan Standar Mutu - Total Quality ManagementCandy Chua
Ujian Akhir Semester
Manajemen Kualitas dan Standar Mutu
Total Quality Management
Dosen: Prof. Ir. Syamsir Abduh, MM. Ph.D
Nama Anggota Kelompok:
Antony S 222160505
Candy 222160506
Jonathan 222160509
Program Doktor Strategik
Universitas Trisakti
Mohamed Salah Elsayd is seeking a managerial position in quality assurance. He has over 9 years of experience in quality control, quality assurance, auditing quality management systems, and process control. He holds a B.Sc. in Chemistry and is trained and qualified in ISO 9001, quality auditing, and quality tools. Currently he is a Quality Assurance Leader at Procter & Gamble, where he is responsible for quality policies, strategies, audits, and leading teams to achieve targets and improve quality. He has experience leading quality improvement workshops and implementing quality assurance programs.
The document discusses the evolution and key concepts of Total Quality Management (TQM). It covers origins in inspection and quality control, evolving to quality assurance and TQM. TQM focuses on achieving excellence through managing the whole organization, involving all employees, and focusing on customer needs. Key elements include commitment to continuous improvement, scientific problem solving, and an organizational culture of quality.
The document discusses various quality management techniques including Total Quality Management (TQM), Six Sigma, Quality Circles, ISO standards, and 5S. It explains that TQM aims to embed quality awareness in all organizational processes. Six Sigma ensures a high process capability with very low defect rates. Quality Circles involve small groups of employees working to improve quality and productivity. ISO 9000 standards provide requirements for quality management systems. The 5S technique refers to organizing and standardizing the workplace. Overall, the document outlines different approaches for organizations to improve quality, reduce waste, and increase productivity.
This document provides an overview of key concepts in quality management, including definitions of quality, approaches like Total Quality Management (TQM) and Six Sigma. It discusses tools and strategies to improve quality like benchmarking, employee empowerment, Just-in-Time manufacturing, and concepts from quality experts like Deming, Juran, Feigenbaum, and Taguchi. International quality standards like ISO 9000 and Baldrige criteria are also summarized.
The document discusses key concepts in quality management and operations management. It defines quality, describes tools like ISO standards, Six Sigma, benchmarking, and TQM. It explains how quality improves profits through increased productivity and lower costs. Quality dimensions include performance, reliability and aesthetics. Tools for quality include check sheets, control charts, Pareto charts and cause-and-effect diagrams. Inspection is used to detect defects but cannot fix underlying process problems. Quality is important for both goods and services.
This document provides an overview of Total Quality Management (TQM), including its definition, historical development, key concepts, benefits, and principles. Some of the main points covered include:
- TQM is defined as a philosophy and set of guiding principles for continuously improving processes across an organization to exceed customer needs.
- Important contributors to the development of TQM concepts include W. Edwards Deming, Joseph Juran, and quality control circles.
- The PDCA (Plan-Do-Check-Act) cycle is a popular framework for implementing improvements.
- Key TQM concepts include management commitment, customer focus, employee involvement, continuous improvement, and treating suppliers as partners.
- Benefits
Quality is central to operations in today's competitive market. It is difficult to define as it can mean different things. Factors an organization must consider to ensure quality include the design process, supplies, workforce skills, monitoring systems, and after-sales service. Volkswagen would need to consider the quality of materials and components, workforce commitment and skills, monitoring processes, and ability to meet deadlines.
Total Quality Management (TQM) focuses on meeting customer needs and expectations. It views quality as characteristics that satisfy customer needs. TQM involves all departments and aims to continuously improve processes through techniques like statistical process control and quality assurance. Leading thinkers like Deming, Juran, Crosby, Ishikawa, and Taguchi contributed approaches still used today like continuous improvement, zero defects, and design of experiments.
Total Quality Management (TQM) focuses on meeting customer needs and expectations. It views quality as the totality of characteristics and features that impact a product or service's ability to satisfy needs. TQM involves all departments and aims to continuously improve processes through techniques like statistical process control, quality planning, and reducing variation. Leading thinkers like Deming, Juran, Crosby, Ishikawa, and Taguchi contributed approaches to TQM still used today like PDCA cycles, cost of quality analysis, and design of experiments.
Total Quality Management (TQM) aims to meet customer needs through continuous improvement. It evolved from quality control to quality assurance to TQM. Key thinkers include Deming, Juran, Crosby, Ishikawa, Taguchi, and Imai. Deming emphasized reducing variability and management commitment. Juran developed the quality trilogy. Crosby defined quality as conformance to requirements. Taguchi focused on minimizing loss. Toyota Production System principles include just-in-time production and respect for people. TQM aims to eliminate waste and ensure customer satisfaction.
This document provides an overview of a quality training course, including:
- The importance of participation and confidentiality for all participants.
- The course objectives to introduce quality tools and help organizations develop quality manuals and strategies.
- The syllabus which will cover topics like quality systems, procedures, management aspects, and problem solving techniques.
- Assessment methods including a project, exam, and continuous assessment during the course.
- Recommended reading materials and standards that provide the framework for the course.
This document provides an overview of Total Quality Management (TQM) concepts including definitions of quality, inspection, quality control, quality assurance, and quality management. It discusses quality gurus like Deming, Juran, Crosby, and Taguchi and some of their key philosophies and tools. Specifically, it covers Deming's PDCA cycle and 14 points, Juran's quality trilogy, Crosby's 14 points and concept of "quality is free", and Taguchi's concept of customer tolerance limits and quality loss function which quantifies costs of poor quality over the lifetime of a product.
`Do assignments as detailed outNO WIKI for referncesPlease m.docxmelbruce90096
`Do assignments as detailed out
NO WIKI for refernces
Please make sure that ALL REFERNCES ARE APA CITED
TB BOOK CITATION:
Dyer, W. G., Jr., Dyer, J. H., & Dyer, W. G. (2013). Team building: Proven strategies for improving team performance (5th ed.). San Francisco, CA: Jossey-Bass.
.
_____1.On July 9, Sheb Company sells goods on credit to .docxmelbruce90096
_____1.
On July 9, Sheb Company sells goods on credit to Wooley Company for $5,000, terms 1/10, n/60. Sheb receives payment on July 18. The entry by Sheb on July 18 is:
A)
Cash
5,000
Accounts Receivable
5,000
B)
Cash
5,000
Sales Discounts
50
Accounts Receivable
4,950
C)
Cash
4,950
Sales Discounts
50
Accounts Receivable
5,000
D)
Cash
5,050
Sales Discounts
50
Accounts Receivable
5,000
_____2.
The collection of a $1,000 account after the 2 percent discount period will result in a
A)
debit to Cash for $980.
B)
credit to Accounts Receivable for $1,000.
C)
credit to Cash for $1,000.
D)
debit to Sales Discounts for $20.
_____3.
Gross profit does
not
appear
A)
on a multiple-step income statement.
B)
on a single-step income statement.
C)
to be relevant in analyzing the operation of a merchandiser.
D)
on the income statement if the periodic inventory system is used because it cannot be calculated.
_____4.
During 2014, Parker Enterprises generated revenues of $90,000. The company's expenses were as follows: cost of goods sold of $45,000, operating expenses of $18,000 and a loss on the sale of equipment of $3,000.
Parker's gross profit is
A)
$24,000.
B)
$27,000.
C)
$45,000.
D)
$90,000.
_____5.
At the beginning of September, 2014, Stella Company reported Inventory of $8,000. During the month, the company made purchases of $35,600. At September 30, 2014, a physical count of inventory reported $8,400 on hand. Cost of goods sold for the month is
A)
$35,200.
B)
$35,600.
C)
$36,000.
D)
$43,600.
_____6.
The Freight-In account
A)
increases the cost of merchandise purchased.
B)
is contra to the Purchases account.
C)
is a permanent account.
D)
has a normal credit balance.
______7.
A company purchased inventory as follows:
150 units at $5
350 units at $6
The average unit cost for inventory is
A)
$5.00.
B)
$5.50.
C)
$5.70.
D)
$6.00.
______8.
A company just starting business made the following four inventory purchases in June:
June
1
150 units
$
390
June
10
200 units
585
June
15
200 units
630
June
28
150 units
510
$2,115
A physical count of merchandise inventory on June 30 reveals that there are 250 units on hand. Using the FIFO inventory method, the amount allocated to cost of goods sold for June is
A)
$683.
B)
$825.
C)
$1,290.
D)
$1,432.
PART II — BASIC INVENTORY COMPUTATIONS
(18 points)
9.
Joe Poultry uses a
periodic
inventory system. Its beginning inventory on May 1 consisted of 300 units of Product A at a cost of $6.25 per unit. During May, the following purchases and sales were made.
Purchases
Sales
May
6
300
units at $7.20
May
4
275
units
14
400
units at $9.10
8
300
units
21
100
units at $11.50
22
400
units
28
500
units at $11.80
24
225
units
1,300
1,200
Instructions:
Compute the May 31 ending inventory and May cost of goods sold under (a) Average Cost, (b) FIFO, and (c) LIFO. Provide appropriate supporting ca.
More Related Content
Similar to Week 4Quality ManagementOPERATIONS MANAGEMENT.docx
Quality is important for operations in today's competitive market. It can mean different things such as the quantity provided for price paid or reliability. Organizations must consider factors like the design process, supply quality, workforce skills, monitoring processes, and after-sales service when assessing if they can provide quality. For example, Volkswagen would need to consider supplier component quality, workforce commitment and skills, and their production monitoring systems.
The document discusses key concepts in quality management including total quality management (TQM), Six Sigma, benchmarking, just-in-time (JIT) manufacturing, and tools for continuous improvement. It explains that quality supports business strategies, improves profitability through increased productivity and lower costs, and defines quality from different perspectives including user-based and manufacturing-based views. Key dimensions of quality and costs of quality are also summarized.
The document provides an overview of key concepts related to productivity and quality management including Total Quality Management (TQM). It defines TQM and lists its objectives and benefits. It also outlines key TQM techniques like total employee involvement, just-in-time, and total quality control. Additionally, it discusses quality gurus like Deming, Crosby, and Juran as well as concepts like the cost of quality, quality assurance, and techniques used in TQM implementation.
The document provides an outline for a chapter on managing quality that covers key quality concepts including total quality management (TQM), continuous improvement, benchmarking, just-in-time manufacturing, and statistical process control. It discusses tools for quality such as ISO standards, Six Sigma, and Deming's 14 points. The outline also covers costs of quality, ethics in quality management, and how quality supports business strategies and competitive advantage.
UAS Manajemen Kualitas dan Standar Mutu - Total Quality ManagementCandy Chua
Ujian Akhir Semester
Manajemen Kualitas dan Standar Mutu
Total Quality Management
Dosen: Prof. Ir. Syamsir Abduh, MM. Ph.D
Nama Anggota Kelompok:
Antony S 222160505
Candy 222160506
Jonathan 222160509
Program Doktor Strategik
Universitas Trisakti
Mohamed Salah Elsayd is seeking a managerial position in quality assurance. He has over 9 years of experience in quality control, quality assurance, auditing quality management systems, and process control. He holds a B.Sc. in Chemistry and is trained and qualified in ISO 9001, quality auditing, and quality tools. Currently he is a Quality Assurance Leader at Procter & Gamble, where he is responsible for quality policies, strategies, audits, and leading teams to achieve targets and improve quality. He has experience leading quality improvement workshops and implementing quality assurance programs.
The document discusses the evolution and key concepts of Total Quality Management (TQM). It covers origins in inspection and quality control, evolving to quality assurance and TQM. TQM focuses on achieving excellence through managing the whole organization, involving all employees, and focusing on customer needs. Key elements include commitment to continuous improvement, scientific problem solving, and an organizational culture of quality.
The document discusses various quality management techniques including Total Quality Management (TQM), Six Sigma, Quality Circles, ISO standards, and 5S. It explains that TQM aims to embed quality awareness in all organizational processes. Six Sigma ensures a high process capability with very low defect rates. Quality Circles involve small groups of employees working to improve quality and productivity. ISO 9000 standards provide requirements for quality management systems. The 5S technique refers to organizing and standardizing the workplace. Overall, the document outlines different approaches for organizations to improve quality, reduce waste, and increase productivity.
This document provides an overview of key concepts in quality management, including definitions of quality, approaches like Total Quality Management (TQM) and Six Sigma. It discusses tools and strategies to improve quality like benchmarking, employee empowerment, Just-in-Time manufacturing, and concepts from quality experts like Deming, Juran, Feigenbaum, and Taguchi. International quality standards like ISO 9000 and Baldrige criteria are also summarized.
The document discusses key concepts in quality management and operations management. It defines quality, describes tools like ISO standards, Six Sigma, benchmarking, and TQM. It explains how quality improves profits through increased productivity and lower costs. Quality dimensions include performance, reliability and aesthetics. Tools for quality include check sheets, control charts, Pareto charts and cause-and-effect diagrams. Inspection is used to detect defects but cannot fix underlying process problems. Quality is important for both goods and services.
This document provides an overview of Total Quality Management (TQM), including its definition, historical development, key concepts, benefits, and principles. Some of the main points covered include:
- TQM is defined as a philosophy and set of guiding principles for continuously improving processes across an organization to exceed customer needs.
- Important contributors to the development of TQM concepts include W. Edwards Deming, Joseph Juran, and quality control circles.
- The PDCA (Plan-Do-Check-Act) cycle is a popular framework for implementing improvements.
- Key TQM concepts include management commitment, customer focus, employee involvement, continuous improvement, and treating suppliers as partners.
- Benefits
Quality is central to operations in today's competitive market. It is difficult to define as it can mean different things. Factors an organization must consider to ensure quality include the design process, supplies, workforce skills, monitoring systems, and after-sales service. Volkswagen would need to consider the quality of materials and components, workforce commitment and skills, monitoring processes, and ability to meet deadlines.
Total Quality Management (TQM) focuses on meeting customer needs and expectations. It views quality as characteristics that satisfy customer needs. TQM involves all departments and aims to continuously improve processes through techniques like statistical process control and quality assurance. Leading thinkers like Deming, Juran, Crosby, Ishikawa, and Taguchi contributed approaches still used today like continuous improvement, zero defects, and design of experiments.
Total Quality Management (TQM) focuses on meeting customer needs and expectations. It views quality as the totality of characteristics and features that impact a product or service's ability to satisfy needs. TQM involves all departments and aims to continuously improve processes through techniques like statistical process control, quality planning, and reducing variation. Leading thinkers like Deming, Juran, Crosby, Ishikawa, and Taguchi contributed approaches to TQM still used today like PDCA cycles, cost of quality analysis, and design of experiments.
Total Quality Management (TQM) aims to meet customer needs through continuous improvement. It evolved from quality control to quality assurance to TQM. Key thinkers include Deming, Juran, Crosby, Ishikawa, Taguchi, and Imai. Deming emphasized reducing variability and management commitment. Juran developed the quality trilogy. Crosby defined quality as conformance to requirements. Taguchi focused on minimizing loss. Toyota Production System principles include just-in-time production and respect for people. TQM aims to eliminate waste and ensure customer satisfaction.
This document provides an overview of a quality training course, including:
- The importance of participation and confidentiality for all participants.
- The course objectives to introduce quality tools and help organizations develop quality manuals and strategies.
- The syllabus which will cover topics like quality systems, procedures, management aspects, and problem solving techniques.
- Assessment methods including a project, exam, and continuous assessment during the course.
- Recommended reading materials and standards that provide the framework for the course.
This document provides an overview of Total Quality Management (TQM) concepts including definitions of quality, inspection, quality control, quality assurance, and quality management. It discusses quality gurus like Deming, Juran, Crosby, and Taguchi and some of their key philosophies and tools. Specifically, it covers Deming's PDCA cycle and 14 points, Juran's quality trilogy, Crosby's 14 points and concept of "quality is free", and Taguchi's concept of customer tolerance limits and quality loss function which quantifies costs of poor quality over the lifetime of a product.
Similar to Week 4Quality ManagementOPERATIONS MANAGEMENT.docx (20)
`Do assignments as detailed outNO WIKI for referncesPlease m.docxmelbruce90096
`Do assignments as detailed out
NO WIKI for refernces
Please make sure that ALL REFERNCES ARE APA CITED
TB BOOK CITATION:
Dyer, W. G., Jr., Dyer, J. H., & Dyer, W. G. (2013). Team building: Proven strategies for improving team performance (5th ed.). San Francisco, CA: Jossey-Bass.
.
_____1.On July 9, Sheb Company sells goods on credit to .docxmelbruce90096
_____1.
On July 9, Sheb Company sells goods on credit to Wooley Company for $5,000, terms 1/10, n/60. Sheb receives payment on July 18. The entry by Sheb on July 18 is:
A)
Cash
5,000
Accounts Receivable
5,000
B)
Cash
5,000
Sales Discounts
50
Accounts Receivable
4,950
C)
Cash
4,950
Sales Discounts
50
Accounts Receivable
5,000
D)
Cash
5,050
Sales Discounts
50
Accounts Receivable
5,000
_____2.
The collection of a $1,000 account after the 2 percent discount period will result in a
A)
debit to Cash for $980.
B)
credit to Accounts Receivable for $1,000.
C)
credit to Cash for $1,000.
D)
debit to Sales Discounts for $20.
_____3.
Gross profit does
not
appear
A)
on a multiple-step income statement.
B)
on a single-step income statement.
C)
to be relevant in analyzing the operation of a merchandiser.
D)
on the income statement if the periodic inventory system is used because it cannot be calculated.
_____4.
During 2014, Parker Enterprises generated revenues of $90,000. The company's expenses were as follows: cost of goods sold of $45,000, operating expenses of $18,000 and a loss on the sale of equipment of $3,000.
Parker's gross profit is
A)
$24,000.
B)
$27,000.
C)
$45,000.
D)
$90,000.
_____5.
At the beginning of September, 2014, Stella Company reported Inventory of $8,000. During the month, the company made purchases of $35,600. At September 30, 2014, a physical count of inventory reported $8,400 on hand. Cost of goods sold for the month is
A)
$35,200.
B)
$35,600.
C)
$36,000.
D)
$43,600.
_____6.
The Freight-In account
A)
increases the cost of merchandise purchased.
B)
is contra to the Purchases account.
C)
is a permanent account.
D)
has a normal credit balance.
______7.
A company purchased inventory as follows:
150 units at $5
350 units at $6
The average unit cost for inventory is
A)
$5.00.
B)
$5.50.
C)
$5.70.
D)
$6.00.
______8.
A company just starting business made the following four inventory purchases in June:
June
1
150 units
$
390
June
10
200 units
585
June
15
200 units
630
June
28
150 units
510
$2,115
A physical count of merchandise inventory on June 30 reveals that there are 250 units on hand. Using the FIFO inventory method, the amount allocated to cost of goods sold for June is
A)
$683.
B)
$825.
C)
$1,290.
D)
$1,432.
PART II — BASIC INVENTORY COMPUTATIONS
(18 points)
9.
Joe Poultry uses a
periodic
inventory system. Its beginning inventory on May 1 consisted of 300 units of Product A at a cost of $6.25 per unit. During May, the following purchases and sales were made.
Purchases
Sales
May
6
300
units at $7.20
May
4
275
units
14
400
units at $9.10
8
300
units
21
100
units at $11.50
22
400
units
28
500
units at $11.80
24
225
units
1,300
1,200
Instructions:
Compute the May 31 ending inventory and May cost of goods sold under (a) Average Cost, (b) FIFO, and (c) LIFO. Provide appropriate supporting ca.
[removed]eltomate Son rojos y se sirven (they are serv.docxmelbruce90096
[removed]
el
tomate
: Son rojos y se sirven (
they are served
) en las ensaladas.
[removed]
los
entremeses
: Se come (
It is eaten
) antes del plato principal; es líquida y caliente (
hot
).
[removed]
la
zanahoria
: Son unas verduras anaranjadas, largas y delgadas
.
[u07d2] Unit 7 Discussion 2Conflict and ChangeResourcesDiscuss.docxmelbruce90096
[u07d2] Unit 7 Discussion 2
Conflict and Change
Resources
Discussion and Participation Scoring Guide
.
Change is part of our lives. Change is viewed as positive and negative. It is accompanied with excitement and confidence, opportunity, progress, growth, innovation, fear and anxiety, upheaval, threat, and unpredictability. People react to change differently.
Based on the assigned readings, briefly answer the following questions.
List and explain the three approaches to change.
Explain the dynamics of change as you see it.
.
[removed]1.Which of the following processes addresses when to sp.docxmelbruce90096
The document appears to be a set of multiple choice questions related to public speaking concepts. It includes questions about processes of speech organization, types of supporting materials, enhancing voice volume, maintaining audience attention, outlining techniques, audience analysis methods, speech delivery elements, and other topics related to public speaking best practices.
Your paper should be a literary essay in which you present a combina.docxmelbruce90096
Your paper should be a literary essay in which you present a combination of primary and secondary research. Use MLA style for formatting (margins, spacing, numbering pages, heading, title etc.) and citing sources (parenthetical notes and works cited page)
Choose an English Romantic writer (William Wordsworth)
Choose a work by that writer as the focus of your research (Tintern Abbey)
Analyze and interpret the work to plan our approach to it and do some preliminary reading to evaluate the topic.
8 pages 4 secondary sources
.
[removed]1.Photographs are an important source of data because t.docxmelbruce90096
[removed]
1.
Photographs are an important source of data because they:
a.
b.
c.
d.
2.
The Ju/'hoansi are best described as a band because:
a.
b.
c.
d.
3.
A bifurcate kinship system is one where:
a.
b.
c.
d.
4.
The "honeymoon" phase in anthropological fieldwork can be described as a:
a.
b.
c.
d.
5.
Theoretical models in anthropology are:
a.
b.
c.
d.
6.
If your informant describes how her peers treat her differently because her father is an important film star, this is termed her __________ status.
a.
b.
c.
d.
7.
Rank societies are those where individuals gain prestige and wealth by using:
a.
b.
c.
d.
8.
Agriculturally based societies are primarily associated with which of the following economic institution(s)?
a.
b.
c.
d.
9.
An anthropologist that includes his or her thoughts about what he or she sees as well as quotations from his or her informants is presenting what type of ethnography?
a.
b.
c.
d.
10.
Anthropological interest in sexuality can be traced back to which of the following anthropologists?
a.
b.
c.
d.
11.
Which of the following chromosomal pairs shows that an individual is male?
a.
b.
c.
d.
12.
A key informant is selected using a:
a.
b.
c.
d.
13.
Which of the following situations is considered a suitable fieldwork setting for an anthropologist?
a.
b.
c.
d.
14.
The most common kinship system in North America today consists of __________ descent groups known as __________.
a.
b.
c.
d.
15.
Members of the Yurok, Karuk, Hupa, and Tolowa use valued items such as obsidian blades, white deer skins, and elaborately carved paddles and spoons to:
a.
b.
c.
d.
16.
The production maximization model of intensive agriculture strives to maximize production through:
a.
b.
c.
d.
17.
Forensic anthropologists apply their knowledge to legal issues by studying what materials?
a.
b.
c.
d.
18.
The Zuni recognize the berdache gender person as being:
a.
b.
c.
d.
19.
The Zuni recognize the berdache gender person as being:
a.
b.
c.
d.
20.
Initial attempts by AID to bring about reforestation in Haiti failed because:
a.
b.
c.
d.
21.
What type of evidence is used to analyze the evolutionary model of human cultural adaptations?
a.
b.
c.
d.
22.
The four fields of anthropology are:
a.
b.
c.
d.
23.
The description of a single society based on fieldwork is called a(n):
a.
b.
c.
d.
24.
A societal type common in foraging groups and marked by egalitarian social structure and lack of specialization is a:
a.
b.
c.
d.
25.
Among the New Zealand Maori, facial tattoos communicated all of the following, EXCEPT:
a.
b.
c.
d.
26.
The advantages of polygyny across cultures include all of the following, EXCEPT:
a.
b.
c.
d.
27.
Every aspect of culture influences every other aspect of that culture. Thus culture is:
a.
b.
c.
d.
28.
An informant tells a fieldworker that the preferred marriage custom in his culture is for a man to marry his mother's brot.
Your paper should address the following questionsWhen you hear th.docxmelbruce90096
Your paper should address the following questions:
When you hear the word “scientist” what do you envision? Which famous people or characters from the media come into your mind? What characteristics do they have in common? Discuss at least three characteristics of your vision of a scientist.
Has your image of what a scientist does and how they look changed over time? If so, how has this changed and what influenced you?
Are fictional scientists usually the heroes, villains, or a combination of the two? Provide at least two detailed examples to support your position.
How is science portrayed in fictional media (television shows, movies, music, books, etc.)? Is it seen as a positive, negative, or neutral force in the world? Give specific examples supporting your position.
Do you think the portrayal of scientists in the various forms of media influences how society views people in this profession? Why, or why not?
Can the portrayal of science in media influence how certain research and technology is viewed, and accepted, by the general public (e.g., cloning)?
Your Final Project should be written in an essay format, with an introduction and conclusion. The paper will require you to include details from research including the course materials and sources you locate on your own. Use APA format to cite your sources of information, both within parenthetical citations and also within a reference page at the end of the project.
Basic Writing Expectations:
A minimum of 1,500 words, not counting the title or reference pages
At least 3 academic resources utilized
Include a title page, double space, font size 10 or 12
Include a highly developed viewpoint/thesis, purpose, and exceptional content
Demonstrate superior organization: use logic
Free of grammar and spelling errors
No evidence of plagiarism.
Note:
no more than 10% of your paper should be direct quotes
Use the APA style for all in-text citations, references, and body of paper
.
Your Final Project from this course will enable you to compare cultu.docxmelbruce90096
Your Final Project from this course will enable you to compare cultural viewpoints toward death and dying in Western society to those in other parts of the world.
Final Project Information
Overview
Your Final Project will be a medium-length essay in which you address the cultural viewpoints toward death and dying in Western society and compare these to the perspectives toward death and dying in other parts the world. As the course content will point out, much about the Western response to death and dying amplifies the process of grief and bereavement, perhaps unnecessarily. In the West, death is something that is denied and, in many ways, is something that people seem ill-equipped to deal with once the event occurs or is imminent. Your job in this paper will be to put on your social scientist cap and offer “cultural solutions” to the way that death and dying is dealt with in Western society.
Assignment
Based on your own independent research in which you compare the cultural beliefs toward death and dying in Western societies to those in Eastern societies such as China, Vietnam, Japan, and so forth, write an essay that addresses the following points:
Describe in detail the major differences between the Western viewpoint toward death and dying and those in these Eastern societies (you may focus on one country, such as China, or talk about Eastern societies more generally). Be sure to describe the rituals involved with the process of death and dying, the various technologies, or anything that helps explain these differences.
Give one specific example of a famous case of death and dying in Western society that demonstrates some of the problems or dysfunctions of the Western viewpoint (examining cases in the media, for example, will be a great place to start!).
Finally, conclude your final paper with a detailed commentary about what we can do to change the cultural beliefs toward death and dying in Western societies in a way that makes us less afraid of the dying process. Be very specific in your commentary.
.
Your Final Paper is to be a comprehensive research study on one of t.docxmelbruce90096
Your Final Paper is to be a comprehensive research study on one of the following public policy topics:
Environmental Concerns
Immigration
Health Care
Primary and Secondary Public Education
Social Security
Welfare
Your analysis of the topic will include:
The scope and nature of the public policy problem.
How the problem came to public and political awareness.
The evolution of related public policy.
Level of government and the actors involved.
The intergovernmental structure and political concerns.
Conflicting public opinion and impact on policy solutions.
The approaches to policy formulation, adoption, and evaluation.
The suggested policy direction (continuation, change or termination) and future impact.
Writing the Final Paper
The Final Paper:
Must be eight to ten double-spaced pages in length (including title and reference pages), and formatted according to APA style as outlined in the Ashford Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at six to ten scholarly sources, including a minimum of four from the Ashford University Library.
Must document all sources in APA style, as outlined in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center
.
Your director is not aware of the involvement of the Department of H.docxmelbruce90096
Your director is not aware of the involvement of the Department of Homeland Security (DHS) with private enterprise and has requested an information paper that provides her with an explanation about why this is important and how the DHS engages private enterprise in the protection of critical infrastructure and key resources (CIKR). Provide at least 1 example of each program that addresses state, local, tribal, and territorial (SLTT) governments, private enterprises, and individuals in the following DHS mission areas:
Prevention
Response
Recovery
.
YOull need to know The purpose of this research is to focus atte.docxmelbruce90096
YOu'll need to know:
The purpose of this research is to focus attention on how to help newly brought children adapt to the new environment at the child care, given that the children have never been to such environments before.
Content Expectations
Forms of Data (1.5 Points
): In two-to-three paragraphs, describe the multiple forms of data that you will collect (observations, interviews, artifacts, etc.) and how this information will inform your research.
Value of Data (2.5 Points):
In two-to-three paragraphs, explain the value of the selected forms of data and how this information will inform the focus and research questions.
.
Your draft should establish and develop a single thesis [or co.docxmelbruce90096
Your draft should establish and develop a single thesis [or controlling idea], develop in parts. You may also write from the earlier handout on an author you haven’t yet written about.
Gandhi’s “Economic and Moral Progress” suggests that morality and economic prosperity do not go hand in hand. In fact, he argues, oftentimes, one loses one’s morality when one becomes wealthy. Do you agree with Gandhi? Does wealth correlate with immorality? Yes or no. Explain by referring to passages from the essay.
Compare David Suzuki’s understanding of interdependence [interconnectedness] with Ricard and Thuan’s.
Discuss the ways in which Gandhi supports his argument—first with historical examples, then with famous people, then by using the writing of a famous scientist. Is his essay more effective as he adds this type of support?
Desmond Tutu describes South Africa’s decision to seek a middle path between two extremes. What are these extremes and what is this middle path? Is Tutu right in arguing for this road down the middle?
Compare Desmond Tutu’s “middle path” with the teachings of Lao Tzu. Does Lao Tzu advocate a similar position? You might include other famous historical figures who’ve argued a similar position.
David Suzuki’s “The Sacred Balance” appears to be in two parts: first, he identifies the problem in three parts, then he identifies the solution in three parts. What is the essential problem and what is Suzuki’s solution?
Tom Shadyac’s film, “I Am” has a central thesis and advocates a certain solution. What is the basic thesis of the film and what is the solution or solution[s] he advocates? What’s the basic problem and what’s the answer? And how does he convince the audience of these truths?
Kenzaburo Oe develops a very smart and very controversial thesis. What is his thesis and what exactly does he refer to in an attempt to develop, support that thesis.
Kenzaburo Oe discusses the Great Flood [Noah] at the end of his essay and identifies something very troubling about the Western mind. What is this thing he is identifying here? How does it relate to the overall theme of the essay [man’s inhumanity to man]?
Rachel Carson’s “Obligation to Endure” identifies large increases in human populations that create conditions in which insects and other forms of life must be controlled. Name a few of these patterns of behavior that cause an increase in the amount of insects among us.
Identify Rachel Carson’s thesis and her solution. What’s the problem she outlines and what does she propose we do?
How do Carson’s ideas seem to influence David Suzuki? Are they on to the same problems? How are they similar or different?
Plato’s Gorgias is a discussion of the problem of rhetoric and the need for conversation. What is rhetoric, according to Plato, and why is it so dangerous? Does he convince the reader that discourse [words] can be used inappropriately and in dangerous ways?
Discuss any of the questions that follow the readings [Understa.
Your company has just hired your foreign friend to work in a middle-.docxmelbruce90096
Your company has just hired your foreign friend to work in a middle-management position. Since you have lived in the United States for many years, your friend believes that you understand job coaching for a traditional American company. She wants to work with you and has many questions—some of which concern the manner in which cultural nuances related to religious customs, verbal and nonverbal communication, etc. may affect leadership roles.
Write a five to seven (5-7) page paper in which you:
Recommend whether or not your friend should insert herself as a coach from the beginning. Provide a rationale for your response.
Determine two (2) conflicts that could possibly arise as a result of asking people to work on days of religious significance. Propose concrete solutions for these two (2) possible conflicts.
Determine whether or not cultural quirks could restrain the foreign manager from expressing his or her ideas readily. Provide a rationale for your response.
Determine two (2) actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Provide two (2) examples to support your response.
Predict two (2) major conflicts that may arise out of nonverbal communication misunderstandings (e.g., words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Suggest two (2) actions that your friend could take in order to diffuse these types of misunderstandings and thus make the workplace more harmonious. Justify your response.
Use at least five (5) quality academic resources in this assignment. Note: Wikipedia does not qualify as an academic resource.
Please DO NOT use "I, me, you, us, or we" in the research paper.
Please include a introduction paragraph.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
.
Your boss has asked you to write a Project Management Plan. Your pla.docxmelbruce90096
Your boss has asked you to write a Project Management Plan. Your plan should contain the following sections:
Initiating
Planning
Executing
Monitoring and Controlling
Closing
In addition, your plan should touch upon the following components:
Integration
Cost
Human resources
Stakeholder management
Scope
Quality
Communications
Time
Procurement
Risk management
.
Your boss has chosen you to give a presentation to a number of forei.docxmelbruce90096
Your boss has chosen you to give a presentation to a number of foreign officials (We have Chosen Italy) regarding the United States Federal Reserve System. These officials are very interested in doing business in the United States, but they would like to learn more about the Federal Reserve and how it operates as compared to the official's home country.
*
Your instructor will provide a list of countries from which you may select as the home country of the "foreign officials".
Develop
a 3- to 4-slide Microsoft
®
PowerPoint
®
presentation including detailed speaker notes.
Incorporate
any feedback from peer review discussion.
Address
the following questions and include a notes page which contains the write-up portion to each question:
How does monetary policy aim to avoid inflation?
How does monetary policy control the money supply?
How does a stimulus program (through the money multiplier) affect the money supply?
Format
consistent with APA guidelines including a reference slide.
.
your assignment is to submit a presentation on Native-American liter.docxmelbruce90096
your assignment is to submit a presentation on Native-American literature. You may choose ONE of the stories below..
"The Shawl"
"The Years of My Birth"
Here are the specifications for the assignment:
1. Please submit your presentation to the Presentation Drop Box under Module 4 Hispanic-American Literature. The deadline is 12/05.
2. Your presentation will consist of a PowerPoint or Prezi. The format MUST allow for video clips to be incorporated. In order to fulfill the oral communication component of this course, you will videotape yourself speaking onto a camera or record yourself speaking. Please submit an mp3 file, not a wave file, and include this video or audio clip in your presentation. Audio is required.
3. The presentation should include:
A. First slide with your name and the story or poem you selected for your presentation.
B. Slides that show your research of a minimum of 3 facts or statistics that help enhance our understanding of Native American/ Hispanic/ African-American literature, culture, history, or traditions (depending on your last name, you will focus on one of these types of literature. Please see above). Please explain HOW these 3 facts relate to the story or poem you chose to discuss. Please provide MLA citation regarding where the facts and statistics came from (URL or article you found).
B. Please include one video clip of the author and/or historic event related to the poem or story you are presenting on.
C. Please present 2 ways in which the story or poem you chose relates to ONE literary criticism theory.
(Please see Introduction to Literary Analysis Folder under Content.) You can do this orally in video and/or audio.
D. Please audiotape yourself for 5 minutes speaking to us about the literary theory that applies to the story or poem you have chosen for your presentation. This video or audio clip should be included with your presentation or prezi.
F. On the video of yourself, please ask one question you have about the story or poem and provide a possible answer.
This presentation will be graded on:
-- complete information required
-- clarity of oral presentation
-- use of video and/or audio
-- research and explanation of literary theoy
-- analysis of story or poem.
.
Your assignment is to report on TWO cultural experience visits y.docxmelbruce90096
Your assignment is to report on TWO "cultural experience" visits you make during this term. After each visit, write a 500-800 word report about the visit and what you learned.
Your instructor may modify this assignment.
Instructions
For your two reports, attend two different venues from this list.
art museum or sculpture garden
significant or notable architectural site (if there is explanatory material there to help you understand it)
music concert
theater play
poetry reading or spoken word performance
dance performance
religious service, ceremony or ritual for a religion very different from yours, if you practice (for instance, if you are Christian, you may not go to another Christian denomination's service)
other displays or performances may be acceptable. Check with your instructor for approval beforehand.
Restrictions: The experience should be done in person. If this is impossible, contact the instructor to arrange for alternatives. You may not report on a cultural experience from prior to this class.
Write a report after each cultural experience (Cultural Experience Report #1 and #2).
Each report should include the following information. Include photos or links that help convey the information. As always, be sure to document all sources you consult in preparing your work.
Name and location of the museum, site, or performance event. If there is on-line information about the site or performance, include a link.
Type of museum, site or event. For example, is it a portrait museum, a poetry slam, an outdoor Shakespeare festival performance? If you attended a performance, name the performer or the piece. Be specific about what you attended, when, and where.
Briefly describe the general setting.
Describe at least one aspect of the experience that you found especially interesting. For example, you might write about a particular work of art, cultural artifact, song, dance section, scene in a play, costumes or lighting, a particular actor or vocalist, etc. Explain what impressed you, and why. Your reaction can be positive or negative, as long as you offer an explanation.
Identify and use at least two things you've learned in class in your essay. For example, if you visit a museum, you might point out the architectural style, discuss an artist you've learned about in the course, or tie your experience to a class discussion.
Reflect on the relevance--if any--of your experience to your everyday life. How did the experience engage your feelings or emotions, if at all? What does this tell you about human culture, or about yourself?
.
your article must be a research article You can tell it is a researc.docxmelbruce90096
your article must be a research article You can tell it is a research journal article, and not just an editorial article, because a research article will have the
7 parts of a research article
(i.e.
Title, Abstract, Introduction, Methods, Results, Discussion, References
). Once you have chosen your research journal article, then write up a 3-4 page analysis of your chosen research article answering the questions in the
“Reading a Research Article”
(attached to this page)
.
.
Your administrator has come to you for information for a present.docxmelbruce90096
Your administrator has come to you for information for a presentation regarding electronic health records to the Board of Directors at your facility. Your administrator wants you to explain what the difference between ICD-9/ICD-10 and SNOMed as related to the EHRs. What would you tell them and what 2 primary points would you want to identify and why?
.
Chapter wise All Notes of First year Basic Civil Engineering.pptxDenish Jangid
Chapter wise All Notes of First year Basic Civil Engineering
Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
Beyond Degrees - Empowering the Workforce in the Context of Skills-First.pptxEduSkills OECD
Iván Bornacelly, Policy Analyst at the OECD Centre for Skills, OECD, presents at the webinar 'Tackling job market gaps with a skills-first approach' on 12 June 2024
Leveraging Generative AI to Drive Nonprofit InnovationTechSoup
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
ISO/IEC 27001, ISO/IEC 42001, and GDPR: Best Practices for Implementation and...PECB
Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
Certified as an ISO/IEC 27001: Information Security Management Systems (ISMS) Lead Implementer, Data Protection Officer, and Cyber Risks Analyst, Denis brings a heightened focus on data security, privacy, and cyber resilience to every endeavor.
His expertise extends across a diverse spectrum of reporting, database, and web development applications, underpinned by an exceptional grasp of data storage and virtualization technologies. His proficiency in application testing, database administration, and data cleansing ensures seamless execution of complex projects.
What sets Denis apart is his comprehensive understanding of Business and Systems Analysis technologies, honed through involvement in all phases of the Software Development Lifecycle (SDLC). From meticulous requirements gathering to precise analysis, innovative design, rigorous development, thorough testing, and successful implementation, he has consistently delivered exceptional results.
Throughout his career, he has taken on multifaceted roles, from leading technical project management teams to owning solutions that drive operational excellence. His conscientious and proactive approach is unwavering, whether he is working independently or collaboratively within a team. His ability to connect with colleagues on a personal level underscores his commitment to fostering a harmonious and productive workplace environment.
Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Training: ISO/IEC 27001 Information Security Management System - EN | PECB
ISO/IEC 42001 Artificial Intelligence Management System - EN | PECB
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A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
1. Week 4:
Quality Management
OPERATIONS MANAGEMENT
1
Outline
Quality definition
Dimension of quality in product and services
Quality assurance
Quality leaders
Cost of quality
Total quality management and tools
Definition of Quality
Quality is a predictable degree of uniformity and dependability,
at low cost and suitable to the market (Deming)
Quality is fitness for use (Juran)
2. Quality is the conformance to requirements (Crosby)
Quality is the (minimum) loss imparted by a product to
society from the time the product is shipped. (Taguchi)
Why Quality
4
Managing quality supports differentiation, low cost, and
response strategies
Quality helps firms increase sales and reduce costs
Building a quality organization is a demanding task
4
Ethics and Quality Management
5
Operations managers must deliver healthy, safe, quality
products and services
Poor quality risks injuries, lawsuits, recalls, and regulation
Organizations are judged by how they respond to problems
5
3. Dimensions of Quality for Manufacturing Product
Performance: Product’s primary operating characteristics
Features: Secondary characteristics that supplement the
products basic functioning
Reliability: The probability of a product’s surviving over a
specified period of time under stated conditions of use
Durability: The amount of use one gets from a product before it
physically deteriorates or until replacement is preferable.
Serviceability: The ability to repair a product quickly and easily
Aesthetics: How a product looks, feels, tastes, or smells
Service Quality Attributes
Timeliness: Will a service be performed when promised?
Completeness: Are all items in an order included?
Courtesy: Do front-line employees greet each customer
cheerfully and politely.
Consistency: Are services delivered in the same fashion for
every customer and every time for the same customers.
Accessibility and convenience: Is the service easy to obtain?
Accuracy: Are the services performed right the first time?
Responsiveness: Can the service personnel response quickly and
resolve unexpected problem?
Quality Control
All those operational techniques and activities that are used to
fulfill requirements for quality.
The objectives are:
4. (i) To ensure true expression/correct translation of stated and
implied needs of the customers.
(ii) To monitor the process for realization of the product at
various stages of its operations and eliminating causes of
unsatisfactory performance at all stages of quality loop in order
to achieve economic effectiveness.
(iii) Inspection of the product/service package to determine
conformance to customer needs.
Quality Assurance
All the planned and systematic activities implemented within
the organization for quality management, to provide adequate
confidence that a product or service will satisfy given
requirements for quality (ISO - International Organization for
Standardization).
Quality assurance is a preventive activity and is therefore
required to be systematically planned in advance.
The activity includes identification and planning of the checks,
inspection, and control of processes as a part of quality control.
Quality assurance means establishment of a quality system
which can demonstrate the capability of organization to satisfy
the requirements of customers.
Quality assurance provides confidence internally to the
management and external to the customers.
5. 10
Leaders in Quality
W. Edwards Deming14 Points for Management
Joseph M. JuranTop management commitment, fitness for use
http://www.youtube.com/watch?v=GHvnIm9UEoQ
http://www.youtube.com/watch?v=mKFGj8sK5R8
Costs of Quality: cost of doing this wrong
Prevention costs –costs to identify the cause of the defect,
corrective action to eliminate the causes of failure, training,
education, redesign the product or system, etc.
Appraisal costs – the costs of the inspection, testing to ensure
the product/process is acceptable
Internal failure- yield losses (scrap), rework costs ( rework,
repair)
External costs – defect is discovered after receiving the product
or service; loss of customer goodwill, handling complaints,
product repair, warranty replacements
11
11
Costs of Quality
12
External Failure
6. Internal Failure
Prevention
Appraisal
Total Cost
Quality Improvement
Total Cost
12
Principles of Total Quality Management
TQM conveys a company-wide effort that includes all
employees, suppliers, and customers, and that seeks to
continuously improve the quality of products and processes to
meet the needs and expectations of customers.
13
Customers
Employees
Suppliers
Continuous quality
Improvement for
7. processes and products
Customers
Satisfaction
13
Deming’s 14 Principals to implement TQM
Create consistency of purpose
Lead to promote change
Build quality into the product; stop depending on inspections
Build long-term relationships based on performance instead of
awarding business on price
Continuously improve product, quality, and service
Start training
Emphasize leadership
Drive out fear
Break down barriers between departments
Stop criticizing workers
Support, help, and improve
Remove barriers to pride in work
Institute education and self-improvement
Put everyone to work on the transformation
Continuous improvement
Six sigma
Employee empowerment
Benchmarking
Juts-in-time
Taguchi concept of quality robustness
9. Shewhart’s PDCA Model
15
Tools of TQM
16
Tools for Generating Ideas
Check sheets
Scatter diagrams
Cause and effect diagrams
Tools to Organize the Data
4. Pareto charts
5. Flow charts
Tools for Identifying Problems
6. Histogram
7. Statistical process control (SPC)chart
16
2/14/2016
17
Exhibit S6.1
Group size in a restaurant
10. 1. Check Sheet
Equipment with accessories
2.Scatterplot of Customer Satisfaction and Waiting Time in an
Upscale Restaurant
18
Exhibit S6.6
3. Cause-and-effect or fishbone diagram
19
Material
Machinery
Methods
Manpower
Inadequate
supply of magazines
Inadequate special meals on-board
Insufficient clean pillows
& blankets on-board
13. Didn’t do homework
Didn’t do teamwork
Cut classes
Slept in classes
No case presentation
4. Pareto Chart of issues in an emergency room
21
Pareto chart identify the vital few and trivial many and
highlights problems
that should be given attention. This is graphical picture of the
relative
frequencies of different types of quality problem with the most
frequent problem
type obtaining clear visibility.
2/14/2016
22
5. Flow Diagram and Process Chart of an Office Procedure—
Present Method*
*Requisition is written by supervisor, typed by secretary,
14. approved by superintendent, and approved by purchasing agent;
then order is prepared by a stenographer.
2/14/2016
23
6. Histogram of Hole Diameters
24
Histogram are used to display
continuous data that can be
measured.
7. Statistical Process Control (SPC)Chart
25
A chart with time on the horizontal axis to plot values of a
statistic
Upper control limit
Target value
Lower control limit
Time
16. 26
Ask the students to imagine a product, and consider what
problem might cause each of the graph configurations
illustrated.
2/14/2016
27
Thank you
2/14/2016
28
What are the four major categories of cost associated with
quality?
What are the TQM tools?
How does a Pareto chart differ from a run chart?
Draw a cause-and-effect diagram for your poor or good
performance in your last year’s exam.
Answer the questions from the case Ritz-Carlton Hotel (page
246)
Tutorial
Week 3:
Demand Forecasting
17. 1
Outline
Forecasting
Types of forecasts
Approaches to forecasts
What is Forecasting?
Process of predicting a future event
Forecasting is an underlying basis of
many business decisions
Production
Inventory
Personnel
Facilities
18.
19. Sales will be $200 Million!
3
9
Common Forecasting Examples
20. Weather forecast (for Ships/fishermen)
Stock market forecast (stock mkt. players)
Forecast of economic growth
Sales/demand forecast
Forecast getting married next session
Short-range forecast
Up to 1 year, generally less than 3 months
Purchasing, job scheduling, workforce levels, job assignments,
production levels
Medium-range forecast
3 months to 3 years
Sales and production planning, budgeting
Long-range forecast
3+ years
New product planning, facility location, research and
development
Forecasting Time Horizons
5
Seven Steps in Forecasting
Determine the use of the forecast
Select the items to be forecasted
Determine the time horizon of the forecast
Select the forecasting model(s)
21. Gather the data
Make the forecast
Validate and implement results
6
Forecasting Approaches
Used when situation is ‘stable’ & historical data exist
Existing products
Current technology
Involves mathematical techniques
e.g., forecasting sales of color televisions
2.Quantitative Methods
Used when situation is vague &
little data exist for new products
or new technology.
Involves intuition, experience. e.g., forecasting sales on Internet
1.Qualitative Methods
7
16
1.Overview of Qualitative Methods
22. Delphi method: Jury of executive opinion- Pool opinions of
high-level experts
Market research: estimates from individual salespersons
Consumer Market Survey
8
2. Overview of Quantitative Approaches
Naive approach
Moving averages: Simple moving average, weighted moving
average
Exponential smoothing
Trend projection
Linear regression
Time-series Models
Causal models
9
22
24. Seasonal peaks
Trend component
Actual demand
Random variation
11
1. Naive Approach
Assumes demand in next period is the same as demand in most
recent period
e.g., If May sales were 48 units, then June sales will be 48 units
Sometimes cost effective and efficient- starting point of many
forecasting technique
12
SMA is a series of arithmetic means
Used if little or no trend
Used often for smoothing
Provides overall impression of data over time
25. 2(i). Simple Moving Average (SMA)
Moving average =
∑ demand in previous n periods
n
Ft = Forecast for the coming period
N = Number of periods to be averaged
A t-1 = Actual occurrence in the past period for up to “n”
periods
13
January10
February12
March13
April16
May19
June23
July26
Actual3-Month
MonthShed SalesMoving Average
(12 + 13 + 16)/3 = 13 2/3
(13 + 16 + 19)/3 = 16
26. (16 + 19 + 23)/3 = 19 1/3
Moving Average Example
10
12
13
(10 + 12 + 13)/3 = 11 2/3
14
15
Simple Moving Average Problem (1)
Question: What are the 3-week and 6-week moving average
forecasts for demand?
Assume you only have 3 weeks and 6 weeks of actual demand
data for the respective forecasts
Used when trend is present
Older data usually less important
Weights based on experience and intuition
2(ii). Weighted Moving Average
27. Weighted
moving average
=
∑ (weight for period n)
x (demand in period n)
∑ weights
16
Weighted Moving Average
Weights AppliedPeriod
3Last month
2Two months ago
1Three months ago
6Sum of weights
January10
February12
March13
April16
Actual3-Month Weighted
MonthShed SalesMoving Average
28. 10
12
13
[(3 x 13) + (2 x 12) + (10)]/6 = 121/6
17
Form of weighted moving average
Weights decline exponentially
Most recent data weighted most
Ranges from 0 to 1
Subjectively chosen
a = Smoothing constant
Involves little record keeping of past data
3. Exponential Smoothing
18
Exponential Smoothing
New forecast =last period’s forecast
+ a (last period’s actual demand
29. – last period’s forecast)
Ft = Ft – 1 + a(At – 1 - Ft – 1)
whereFt=forecast for period t
Ft – 1=previous forecast
a=smoothing (or weighting)
19
Exponential Smoothing Example
Predicted demand = 142 Ford Mustangs
Actual demand = 153
Smoothing constant a = .20
20
Exponential Smoothing Example
Predicted demand = 142 Ford Mustangs
Actual demand = 153
Smoothing constant a = .20
New forecast= 142 + .2(153 – 142)
30. 21
Exponential Smoothing Example
Predicted demand = 142 Ford Mustangs
Actual demand = 153
Smoothing constant a = .20
New forecast= 142 + .2(153 – 142)
= 142 + 2.2
= 144.2 ≈ 144 cars
22
2/7/2016
23
Exponential Smoothing Problem (2) Data
Question: What are the exponential smoothing forecasts for
periods 2-
Assume F1=D1
31. 2/7/2016
24
Exponential Smoothing Problem (2)
Solution
F2=820+(0.5)(820-820)=820
F3=820+(0.5)(775-820)=797.75
The objective is to obtain the most accurate forecast no matter
the technique
We generally do this by selecting the model that gives us the
lowest forecast error
Forecast error= Actual demand - Forecast value
= At - Ft
32. 25
Common Measures of Error
Mean Absolute Deviation (MAD)
MAD =
∑ |actual - forecast|
n
Mean Squared Error (MSE)
MSE =
∑ (forecast errors)2
n
26
33. ExampleTimeActualForecasted
with Absolute ErrorForecasted withAbsolute
Error2001168175.57.5177.59.52002159174.7515.75172.513.520
03175173.181.82165.879.132004190173.3616.64173.4316.57M
AD(41.71/4)
=10.42(48.7/4)
=12.17
a =0.1
a =.5
27
Seasonal Variations In Data
The multiplicative seasonal model can adjust trend data for
seasonal variations in demand
34. 28
Forecasting in the Service Sector
Presents unusual challenges
Special need for short term records
Needs differ greatly as function of industry and product
Holidays and other calendar events
Unusual events
29
35. Fast Food Restaurant Forecast
20% –
15% –
10% –
5% –
11-121-23-45-67-89-10
12-12-34-56-78-910-11
(Lunchtime)
(Dinnertime)
Hour of day
Percentage of sales
Figure 4.12
40. 33
Questions:
Computer 3-months moving average of this demand. Does this
series still show seasonal variation.
b. Compute 12-months moving average of this demand.
c. Plot the original data and two moving average and interpret
the
result.
2/7/2016
34
2. Practice moving average forecast
Q2. Compute the 3-period and 5 –period moving average for the
following data
Week
1
2
3
4
5
6
48. 1
Outline
Global view of operations
Mission and strategy
Strategies for competitive advantages
Operations management (OM) strategy
Reasons to Globalize
Improve the supply chain
Reduce costs (labor, taxes, tariffs, etc.)
Improve operations
Understand markets
Improve products
Attract and retain global talent
49. 3
Developing Missions and Strategies
Mission statements tell an organization where it is going.
The Strategy tells the organization how to get there.
4
Mission
Mission - where are you going?
Organization’s purpose for being
Answers ‘What do we provide society?
Provides boundaries and focus
50. 5
Example- Google’s mission
Google’s mission is to organize the world’s information and
make it universally accessible and useful.
Hard Rock Cafe
Our Mission: To spread the spirit of Rock ‘n’ Roll by delivering
an exceptional entertainment and dining experience. We are
committed to being an important, contributing member of our
community and offering the Hard Rock family a fun, healthy,
and nurturing work environment while ensuring our long-term
success.
Figure 2.2
53. product, high quality, and good quality of work life at
economical cost.
10
11
Strategy
Action plan to achieve mission-purpose
Functional areas have strategies- action plan
Strategies exploit opportunities and strengths, avoid threats, and
overcome weaknesses
Strategy
55. 13
Top-down perspective
What the business wants operations to do- corporate and
business strategy
Operations resources perspective
What operations resources can do
What day-to-day experience suggests operations should do
Bottom-up perspective
Market requirement perspective
What the market position requires operations to do
56. Operations strategy
The four perspectives on operations strategy
14
1
Broad strategic objectives for an operation applied to
stakeholder groups
57. Society
Increase employment
Enhance community well-being
Produce sustainable products
Ensure clean environment
Customers
Appropriate product or
service specification
Consistent quality
Fast delivery
Dependable delivery
Acceptable price
Suppliers
Continue business
Develop supplier
capability
Provide transparent
information
Shareholders
Economic value from
investment
Ethical value from investment
60. 16
Examples of Global Operations Strategies
Operations
Strategy
GM: GM, USA is extending
their business in Poland,
Argentina, China, and Thailand
Sony: purchases components
from suppliers in Thailand,
Malaysia and around the world
Boeing: worldwide
sales and production
17
61. Strategies for Competitive Advantage
Differentiation – better, or at least different
Cost leadership – cheaper
Response – rapid response
18
Competing on Differentiation
Uniqueness can go beyond both the physical characteristics and
service attributes to encompass everything that impacts
customer’s perception of value
Walt Disney Magic Kingdom – experience differentiation
Hard Rock Cafe – dining experience
19
62. Competing on Cost
Provide the maximum value as perceived by customer. Does not
imply low quality.
Southwest Airlines – secondary airports, no frills service,
efficient utilization of equipment
Wal-Mart – small overheads, shrinkage, distribution costs
20
Competing on Response
Flexibility is matching market changes in design innovation and
volumes
Institutionalization at Hewlett-Packard
Reliability is meeting schedules
German machine industry
Timeliness is quickness
in design, production,
and delivery
Johnson Electric,
63. Motorola
21
Issues In Operations Strategy
Resources view
Value-chain analysis
Porter’s Five Forces model
Operating in a system with many external factors
Constant change
Product Life Cycle
Product design and development critical
Frequent product and process design changes
Short production runs
64. High production costs
Limited models
Attention to quality
IntroductionGrowthMaturityDecline
OM Strategy/Issues
Forecasting critical
Product and process reliability
Competitive product improvements and options
Increase capacity
Shift toward product focus
Enhance distribution
Standardization
Fewer product changes, more minor changes
65. Optimum capacity
Increasing stability of process
Long production runs
Product improvement and cost cutting
Little product differentiation
Cost minimization
Overcapacity in the industry
Prune line to eliminate items not returning good margin
Reduce capacity
Figure 2.5
23
Tutorial #2
Discuss with example: what are the three main ways to achieve
competitive advantage.
OM strategies of two drug companies (from text)
Aldi case
70. Operations Strategy
ExampleStrategy Process
Customer NeedsCorporate StrategyOperations
StrategyDecisions on Processes
and Infrastructure
More ProductIncrease Org. SizeIncrease Production
CapacityBuild New Factory
Operations Strategy
Example
Strategy Process
Customer Needs
73. 2
Text
Heizer, J and Render B (11th, 10th or 9th edition), Operations
Management, Upper Saddle River, NJ: Prentice Hall.
2
Outline
What is Operations Management?
Transformation Process
Production Systems
Goods and Services
Why study OM?
Productivity
Global company profile: Hard Rock Café
75. If a customer gets a better car without changing the price, then
value has gone up.
OM Involves Managing Transformations
Transformation
Process
(Value Adding)
Material Processing
Information processing
Customer processing
Goods or services
Input
Output
76. 6
6
Kamrul Ahsan, PhD, S2 2009
7
Example of Transformation ProcessesOperationInput/
resourcesTransformation OutputsDepartmental storeCustomers/
Goods for sale
Staff sales
Computerized registersDisplay goods, give sales advice, sell
goodsCustomers and goods assembled togetherPublishing
housePrinters and designers, printing presses, paper, inkDesign,
print, bindPrinted materialsUniversity, Bus service, Hotel
room???
7
77. 1/24/2016
8
The activities of operations management
ENVIRONMENT
ENVIRONMENT
INPUT
OUTPUT
GOODS AND SERVICES
INPUT TRANSFORMED RESOURCES
MATERIALS INFROMATION CUSTOMERS
FACILITIES STAFF
78. INPUT TRASNFORMED RESOURCES
OPERATIONS STRATEGY
DESIGN
PLANNING AND CONTROL
IMPROVEMENT
Transformation
Physical– as in manufacturing
Locational– as in transportation
Exchange– as in retailing
Storage—as in warehousing
Physiological– as in health care
Informational—as in telecommunications
79. Goods and Services
11
Characteristics of Goods
Tangible product
Consistent product definition
Production usually separate from consumption
Can be inventoried
Low customer interaction
80. 11
12
Characteristics of Service
Intangible product
Produced and consumed at same time
Often unique
High customer interaction
Inconsistent product definition
Often knowledge-based
85. courses. It may be helpful to the students if you discuss each of
these elements in relationship to something you or they have
done. Work on a group project, for example, can provide a
useful vehicle for the discussion.
16
New Trends in OM: Summary
Ethics
Global focus
Environmentally sensitive production
Rapid product development
Environmentally sensitive production
Mass customization
Empowered employees
Supply-chain partnering
Just-in-time performance
16
Productivity
89. 21
S2, 2005
22
Productivity Variables
Productivity=
Output
Inputs(Labor + material + energy + capital + miscellaneous)
Productivity can be improved by either reducing Input while
keeping Output constant, or increasing Output while keeping
Input constant
Partial measures=output/(single input)
Multi-factor measures=output/(multiple inputs)
Total measure=output/(total inputs)
90. 23
Productivity variables- continued
Increase in productivity -> labor, capital, and management
receive additional payments
If returns to labor, capital and management are increased
without increased productivity, prices rise
When productivity increases, sometimes downward pressure is
placed on prices- because more is being produced in the same
resources
24
Key Variables for Labor Productivity
Basic education appropriate for the labor force
Maintaining and enhancing skills in the middle of rapidly
changing technology and knowledge
91. 24
You might first ask students to consider the conditions under
which each of the key variables is most important. Once the
conditions are identified, you might list the conditions on the
board or screen and ask students to develop a method for
comparing various countries on the basis of these conditions.
Where would they place the U.S.? Developing countries? Etc.
25
Collins Title Productivity
Staff of 4 works 8 hrs/day 8 titles/day
Payroll cost = $640/day Overhead = $400/day
Old System:
14 titles/day Overhead = $800/day
New System:
8 titles/day
$(640 + 400)
14 titles/day
$(640 + 800)
=
Old multifactor productivity
=
New multifactor productivity
94. Tutorial : Week 1
Review: ( Rapid review page 61)
Define operations management.
Why study OM? What operations managers do?
New trends in OM
Explain the distinction between goods and services.
Explain the difference between production and productivity.
30
The Hard Rock Cafe
First opened in 1971
Now – 110 restaurants in over 40 countries
Rock music memorabilia
Creates value in the form of good food and entertainment
3,500+ custom meals per day in Orlando
How does an item get on the menu?
Role of the Operations Manager
95. Price
Quality
Value
=
Department: Management
Unit Name: Production and Operations Management
Unit Code: MGMT19126
Instructor Name: Dr. Mohamad Atyeh
Assessment 1: Take home / First
Assignment
Submission: Week 6, Monday February 29, 2016
At 12:00 pm
Student’s Name:
ID #:
INSTRUCTIONS
1. You are expected to answer all the questions
96. 2. You have to submit a hardcopy and a softcopy
3. Please ensure best practice and avoid PLAGIRISM
4. This assignment is worth 30% of your final grade
SLO 1
SLO2
SLO3
SLO4
SLO5
Satisfactory
Not Satisfactory
DO NOT WRITE IN THE AREA BELOW:
98. Production and Operations Management
MGMT19126 – 151MGB414
First Assessment (Solving Problems)- 30 marks (30%)
Question 1: Sales of quilt covers at Jim's departmental store in
Melbourne over the last 12 months are shown below:
Period
Demand
July 2012
21
August
22
Sep
15
Oct
14
Nov
12
Dec
15
Jan 2013
18
Feb
19
99. March
21
April
21
May
22
June
25
Calculate:
I. Use a 2-month moving average on all the data and plot the
forecast demand (5 mark)
F1= (25+22)/2 = 23.5
II. Use a 3-month moving average on all the data and plot the
forecast demand to graph created in part (I) (5 mark)
F2= (25+22+21)/3= 22.66 rounded up 22.7
III. Using MAD technique determine which is better: the 2-
month moving average or the 3-month moving average (5 mark)
IV. Compute forecasts for July 2013 using exponential
100. smoothing with an alpha of 0.3, and March forecast of 19.
Explain (5 mark)
Question 2: A department store may find that in a 4-month
period, the best forecast is derived by using 40% of the actual
sales (in units) for the most recent month, 30% of two months
ago, 20% of three months ago, 10% of four months ago. The
actual unit sales were as follows:
Month1Month2month3 month4 month5
110 160 85 125 ?
(i) What is the forecast for month 5? (5 mark)
(ii) Suppose sales for month 5 are 115, and then the forecast for
month 6 would be? Explain (5 mark)