A BRIEF ABOUT TQM & ITS ELEMENTS & NEED.

1. TOTAL QUALITY
MANAGEMENT
DEPARTMENT OF
BIOTECHNOLOGY
PRESENTED BY:
ZAINAB SHAHID
3RD YEAR BIOTECHNOLOGY
ENGINEERING STUDENT

2. WHAT IS TQM
• A philosophy which believes in Continuous
IMROVEMENT of Quality of products .
• With co-operation of workers.
• Via Innovation in PRODUCT & in Technology.
• AIM : TO MEET CHANGING requirements of
customers.
W.E DEMING, Father of TQM

3. The 3 Objectives of TQM
 Meeting customer’s requirements :
 ex: changing Fashion,needs,cost.
 Continuous Improvement:
 Big size, red cost
Ex : introduction of 300ml cold drink
bottles by 1 producer led to other
producers to make 300ml bottles within
same price.

4. The 3 Objectives of TQM
Involvement of employees (people’s
process) :
Via Training & development
Skills enhancement.
Ex : Quality circle : involved employees in
TQM.

5. Need of TQM
Developed in 4 stages started since 1910
in JAPAN. & (involves all employees)
 Detection & Rectification of Defects.
 Prevention of Defects.
 Product design Improvement.
 Creativity & Innovation.

6. THE 3 Elements of TQM
1. Quality Planning.
• Set quality objectives & target set.
• Finding capability of Company
• Establish relative Importance
• Compare with others & develop control
technique, charts & sampling plans.
• Develop Training plans for diff. workers.

7. THE 3 Elements of TQM
 2. Quality Implementation:
• Performing lab tests & analysis to check
acceptance & rejection.
• Maintaining quality control Equipments.
3. Quality monitoring & control:
• Appraising the plans & problems of
production.

8. THE 3 Elements of TQM
• Comparing preset quality plan with the actual
quality produced.
• Monitoring the Cost of Quality & take actions
to minimize cost.

9. Benefits of TQM
 Production of high quality products.
High satisfaction of customers.
Creates good public image of the enterprise.
Optimal utilization of raw materials.
Wastage reduced to minimum.
Reduced Cost.

10. Steps in TQM implementation
• The PLAN-DO-CHECK-ACT-CYCLE by DEMING.
1. Lay down policies & Objectives of TQM: To check
what is customer is expecting and getting.
2. Chalk out Methods to achieve TQM.
3. Train workers.
4. Start operation : new products,machnies
5. Check causes of disturbances.
6. Determine results of disturbances & place a
report before top management.

11. Steps in TQM implementation
7. Meet with various suppliers to meet Quality
Improvement & communicate with
employees to get new Ideas.
8. Work on problem Prevention rather than
problem correction.

12. Thus,
TQM = QUALITY DEVLOPMENT +
QUALITY MAINTAINENCE +
QUALITY IMPROVEMENT.

13. THE END………
THANKYOU ALL
FOR
LISTENING..