This document discusses Total Quality Management (TQM), which aims to continuously improve quality through cooperation between workers and innovation. It identifies W. Edwards Deming as the "Father of TQM" and outlines its three objectives as meeting changing customer requirements, continuous improvement, and employee involvement. The three elements of TQM are quality planning, implementation, and monitoring/control. Benefits include high quality products, customer satisfaction, and reduced costs. TQM is implemented through Deming's Plan-Do-Check-Act cycle, involving quality policies, improvement methods, training, operations, problem analysis, and prevention.

1. TOTAL QUALITY
MANAGEMENT
DEPARTMENT OF
BIOTECHNOLOGY
PRESENTED BY:
ZAINAB SHAHID
3RD YEAR BIOTECHNOLOGY
ENGINEERING STUDENT

2. WHAT IS TQM
• A philosophy which believes in Continuous
IMROVEMENT of Quality of products .
• With co-operation of workers.
• Via Innovation in PRODUCT & in Technology.
• AIM : TO MEET CHANGING requirements of
customers.
W.E DEMING, Father of TQM

3. The 3 Objectives of TQM
 Meeting customer’s requirements :
 ex: changing Fashion,needs,cost.
 Continuous Improvement:
 Big size, red cost
Ex : introduction of 300ml cold drink
bottles by 1 producer led to other
producers to make 300ml bottles within
same price.

4. The 3 Objectives of TQM
Involvement of employees (people’s
process) :
Via Training & development
Skills enhancement.
Ex : Quality circle : involved employees in
TQM.

5. Need of TQM
Developed in 4 stages started since 1910
in JAPAN. & (involves all employees)
 Detection & Rectification of Defects.
 Prevention of Defects.
 Product design Improvement.
 Creativity & Innovation.

6. THE 3 Elements of TQM
1. Quality Planning.
• Set quality objectives & target set.
• Finding capability of Company
• Establish relative Importance
• Compare with others & develop control
technique, charts & sampling plans.
• Develop Training plans for diff. workers.

7. THE 3 Elements of TQM
 2. Quality Implementation:
• Performing lab tests & analysis to check
acceptance & rejection.
• Maintaining quality control Equipments.
3. Quality monitoring & control:
• Appraising the plans & problems of
production.

8. THE 3 Elements of TQM
• Comparing preset quality plan with the actual
quality produced.
• Monitoring the Cost of Quality & take actions
to minimize cost.

9. Benefits of TQM
 Production of high quality products.
High satisfaction of customers.
Creates good public image of the enterprise.
Optimal utilization of raw materials.
Wastage reduced to minimum.
Reduced Cost.

10. Steps in TQM implementation
• The PLAN-DO-CHECK-ACT-CYCLE by DEMING.
1. Lay down policies & Objectives of TQM: To check
what is customer is expecting and getting.
2. Chalk out Methods to achieve TQM.
3. Train workers.
4. Start operation : new products,machnies
5. Check causes of disturbances.
6. Determine results of disturbances & place a
report before top management.

11. Steps in TQM implementation
7. Meet with various suppliers to meet Quality
Improvement & communicate with
employees to get new Ideas.
8. Work on problem Prevention rather than
problem correction.

12. Thus,
TQM = QUALITY DEVLOPMENT +
QUALITY MAINTAINENCE +
QUALITY IMPROVEMENT.

13. THE END………
THANKYOU ALL
FOR
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