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Tophatter Coaching Workshop
The document provides an overview of coaching. It introduces the authors and their backgrounds. It defines coaching as unlocking a person's potential to maximize their own performance by helping them learn rather than teaching. It outlines benefits of coaching such as empowering coachees and providing managers valuable information. It discusses when coaching is appropriate to use and not use. It also describes the characteristics of a good coach, including presence, mindset, listening skills, and asking powerful questions.
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Tophatter Coaching Workshop
- 1. Coaching Joe Greenstein &Semira Rahemtulla April 5, 2016
- 2. Who are we? Mostrecently… • Co-founder/CEO of Flixster (Acq by WB, 2011) Previously… • VP Product @ Edusoft (Acq by Houghton-Mifflin) • Co-founder @ CoreMetrics (Acq by IBM) • Co-founder @ QApro (Failed completely) Joe Greenstein Cofounder of InnerSpace Most recently… • Co-founder/CEO of PlayTell (Raised seed round then failed) Previously… • Director, Product Mgmt @ Guidewire (IPO 2010, $2.5B+ market cap) • UX Designer @ Vividence (Acq by Keynote) • Harvard Ed.M; Stanford Computer Science Semira Rahemtulla Cofounder of InnerSpace
- 3. • Provide timelyand relevant feedback • Care for and value their employees as people • Set clear goals and expectations • Are good coaches • Listens well and shares information and context Working AgreementsThe research shows that good managers…
- 4. What is coaching? Coachingis unlocking a person’s potential to maximize their own performance. It is helping them learn rather than teaching them.
- 5.
- 6. Benefits of Coaching 1.Give-a-Fish vs Teach-to-Fish 2. Coachee feels valued and believed in 3. Self-driven goals are more motivating 4. Manager gets valuable info
- 7. When to use/ not use coaching DO Use: • Working with high-potentials • Working with knowledge workers • When commitment trumps control • When issue is about managing relationships Don’t use: • With chronic underperformers • When you DO have the answers • When task control more important than commitment • When you don’t believe coachee can’t achieve goal
- 8. What makes agood coach? • Presence & Mindset • Listening • Powerful Questions
- 9. 3 Levels ofListening 1. Listening to win • Rejecting / tell her she’s wrong (often nicely) 2. Listening to fix • Adding new info, asking a question 3. Listening to understand • Content • Emotion • Meaning So work is so bad you’d rather not even go? And you’re frustrated because you can’t figure out how to get around a thing you hate? That’s not true! Sundays are so much fun around here! We love Sundays. - You know, Sundays used to be like that for me, too. You just have to get over it. - What’s going on at work?
- 10. What makes agood coach? • Presence & Mindset • Listening • Powerful Questions
- 11. Ask Powerful Questions •Pure Inquiry • Open receptivity • “What happened?” • Diagnostic Inquiry • Focus & redirect – Feelings, Motives, Actions • “How did you respond?” • Confrontational Inquiry • Suggest new ideas or hypothesis • “How might you approach him differently?”
- 12. Ask powerful questions Avoidadvice hidden as a question – “have you considered….”
- 13. Grow Model • Goal= What do you want? • Reality = What’s happening now? • Options = What can you do? • Will = What will you do?
Editor's Notes
- #3 who are we lucky to be part of a team that took this stuff seriously (communication & culture) fortunate to be involved in the early part of a company that was well run and had a successful exit and was the founder of a company that may or may not have been well run, but didn't have a successful exit
- #4 Or some other synthesis of Project Oxygen
- #9 Broader point – pick the right style for the situation. Not just the person, the person and the task
- #10 Mindset: growth mindset
- #12 Mindset: growth mindset