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TOP 9 MUST-
DO'S TO
ENSURE
SOCIAL MEDIA
SUCCESS
TIPS AND TRICKS TO AVOID A CAMPAIGN DISASTER
SOCIAL MEDIA USE HAS INCREASED
BY 356% SINCE 2006
BUT FRET NOT: HERE ARE THE TOP 9
THINGS YOU MUST DO TO MAXIMIZE
THE EFFECTIVENESS OF YOUR
EFFORTS.
1: KNOW WHERE YOU
ARE GOING
Setupgoals. Thereisnosuccessthatcanbe
achievedwithoutknowingwhatsuccesslookslike.
Setyourgoalsforwhatyouaretryingto
achieve. Keepinmindthatsocialmediaisbestfor
accomplishingthingslike:
• BuildingAwareness
• BuildingReach
• MonitoringReputation
• GainingInsights
• CustomerService
2: WHO ARE YOU
TARGETING?
Oneveryimportantpieceofadvice, beforeyoudoanyinteractingon
socialmediaistodeterminewhomitisyouaretalkingtoandwhy.
Answerthesequestionstohelpyouunderstandmoreaboutyour
audienceandhowyouwillcommunicatewiththemthroughsocial
channels:
• Whoisyourtargetaudience?
• Whatsocialmediasitesdotheyvisit?
• Whattypeofinformationaretheylookingforonline?
• Whataretheirproblemsorconcerns?
• Whatotherproductsdotheyuse?
• Whataretheirpersonalinterests?
Takeeachofthesefactorsintoconsiderationwhenyouare
creatingcontentandspeakingtothemdirectly.
3: TREAT YOUR AUDIENCE
LIKE REAL PEOPLE
Theyareactualpeople, socallthembynameortreat
themasyouwouldafriend.
Peoplearenotonsocialmediasitestobuyproductsor
services, sobesurethatyouinteractwiththemina
socialmanner; don’tselltothem,
engagewiththem.
4: MONITOR DISCUSSION
THREADS & CONVERSATIONS
Somebodymayraiseanimportantquestionaboutyourproduct,
andyoushouldseethatasanopportunitytoeducateyour
prospectivecustomersaboutthebenefitsofyourproductor
service. Sincepeoplearealreadytalkingaboutyourcompanyor
products, it’simportanttojoininthatconversation, bepartofit,
letothersknowthatyouarepartoftheircommunity. Thiswill
allowyoutoconnectwithcustomersorprospectivecustomers
onapersonallevel.
Whatbetterwaytobuildbrandloyalty?
5: BE CONSISTENT IN
MANAGING YOUR SOCIAL
MEDIA ACCOUNTS
Makeatimetable, adoptaschedule, andstickwithit. Whether
youhaveadaily, twiceaweek, orweeklyscheduletopost, it’s
besttofollowaregularscheduletocreateanticipationamong
yourfans. Howaboutnamingyourpostssuchas: JokeoftheDay
orMonday’sAdvice- Letfansknowwhentheycanreturn. This
willallowvisitorstounderstandyourscheduleandiftheylikethe
contentyouaresharing, it’llkeeptheminterestedandreturning
formoreeachtime.
6: UNDERSTAND THE
ETIQUETTE OF SOCIAL MEDIA
Peopleactor“behave” differentlyondifferentsocialmedia
channels. Everysmiley, emoticonoreventherefusaltocomment
representsrealemotionasfarassocialmediaparticipantsare
concerned. Andsometimes, it’ssoeasyforanyoff-handremark
togooutofcontrol, andeventuallydamagethereputationyou
havebuiltforyourbusiness.
Understandthesocialetiquetteofeverysocialnetworkingsite,
suchasFacebookorGoogle+, andcarefullynavigatediscussion
threadswhileobservingtherequisiteetiquette. Evenin
cyberspace, thefauxpasyoucommitcanstick. Tobeonthesafe
side, staypolite, fairandneutral.
7: BE AWARE OF THE BEST
TIMES TO POST, TWEET, OR PIN
MostbusinessespostontheirFacebookduringbusinesshours,
assumingthatmostoftheirprospectivecustomersareonline
from9A.M. to5P.M. too. However, thereisgrowingindication
thatotherhoursareequally, ormorelucrative.
• Thereareseveralappsallowyoutoscheduleposts.
• Schedulepostsduringnon-businesshours.
• Schedulepostsseveraltimesthroughouttheday.
• Keepinmindyourtimezoneandyourtargetaudiences
location.
• Testtoseewhattimesyouraudienceengagesmost.
8: DON'T FORGET TO
IMPLEMENT SEO
EveninyourFacebookposts, keywordsmatter. Sowhenyou’re
postingonanysocialmediachannel, keepSEOinmindand
frameyourpostsaroundyourselectedkeywords. Usingphotos
withkeyword-richdescriptionscanprovideyoubettermileage
foryourposts.
9: PROVIDE VALUE
Nothingisfree, weallknowit, andyoufansknowit. Whilethey
subscribedtoyoubecausetheyusedyourserviceonce, orbought
yourproduct, youneedmorethanjuststatusupdatesorwall
posts. Notonlytomaintainyourfanbase, butalsotogrowyour
numbers.
Alwaysremembertokeepyourtargetaudienceinmind: whatare
theirinterests, howmanytimeswilltheyuseyourproducts/services,
whatothercomplimentaryproducts/serviceswilltheyneed, what
otherproductsdotheylike? Usethisasanotherconnectionpoint, to
getthemre-engaged, andsharingwiththeirfriends.
SEE HOW
PEPPER GANG
CAN TURN
YOUR
BUSINESS INTO
A SOCIAL
MEDIA
ROCKSTAR
For more information, visit:
https://www.peppergang.com/social-
media-marketing/

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Top 9 Must-Do's to Ensure Your Social Media Success

  • 1. TOP 9 MUST- DO'S TO ENSURE SOCIAL MEDIA SUCCESS TIPS AND TRICKS TO AVOID A CAMPAIGN DISASTER
  • 2. SOCIAL MEDIA USE HAS INCREASED BY 356% SINCE 2006 BUT FRET NOT: HERE ARE THE TOP 9 THINGS YOU MUST DO TO MAXIMIZE THE EFFECTIVENESS OF YOUR EFFORTS.
  • 3. 1: KNOW WHERE YOU ARE GOING Setupgoals. Thereisnosuccessthatcanbe achievedwithoutknowingwhatsuccesslookslike. Setyourgoalsforwhatyouaretryingto achieve. Keepinmindthatsocialmediaisbestfor accomplishingthingslike: • BuildingAwareness • BuildingReach • MonitoringReputation • GainingInsights • CustomerService
  • 4. 2: WHO ARE YOU TARGETING? Oneveryimportantpieceofadvice, beforeyoudoanyinteractingon socialmediaistodeterminewhomitisyouaretalkingtoandwhy. Answerthesequestionstohelpyouunderstandmoreaboutyour audienceandhowyouwillcommunicatewiththemthroughsocial channels: • Whoisyourtargetaudience? • Whatsocialmediasitesdotheyvisit? • Whattypeofinformationaretheylookingforonline? • Whataretheirproblemsorconcerns? • Whatotherproductsdotheyuse? • Whataretheirpersonalinterests? Takeeachofthesefactorsintoconsiderationwhenyouare creatingcontentandspeakingtothemdirectly.
  • 5. 3: TREAT YOUR AUDIENCE LIKE REAL PEOPLE Theyareactualpeople, socallthembynameortreat themasyouwouldafriend. Peoplearenotonsocialmediasitestobuyproductsor services, sobesurethatyouinteractwiththemina socialmanner; don’tselltothem, engagewiththem.
  • 6. 4: MONITOR DISCUSSION THREADS & CONVERSATIONS Somebodymayraiseanimportantquestionaboutyourproduct, andyoushouldseethatasanopportunitytoeducateyour prospectivecustomersaboutthebenefitsofyourproductor service. Sincepeoplearealreadytalkingaboutyourcompanyor products, it’simportanttojoininthatconversation, bepartofit, letothersknowthatyouarepartoftheircommunity. Thiswill allowyoutoconnectwithcustomersorprospectivecustomers onapersonallevel. Whatbetterwaytobuildbrandloyalty?
  • 7.
  • 8. 5: BE CONSISTENT IN MANAGING YOUR SOCIAL MEDIA ACCOUNTS Makeatimetable, adoptaschedule, andstickwithit. Whether youhaveadaily, twiceaweek, orweeklyscheduletopost, it’s besttofollowaregularscheduletocreateanticipationamong yourfans. Howaboutnamingyourpostssuchas: JokeoftheDay orMonday’sAdvice- Letfansknowwhentheycanreturn. This willallowvisitorstounderstandyourscheduleandiftheylikethe contentyouaresharing, it’llkeeptheminterestedandreturning formoreeachtime.
  • 9. 6: UNDERSTAND THE ETIQUETTE OF SOCIAL MEDIA Peopleactor“behave” differentlyondifferentsocialmedia channels. Everysmiley, emoticonoreventherefusaltocomment representsrealemotionasfarassocialmediaparticipantsare concerned. Andsometimes, it’ssoeasyforanyoff-handremark togooutofcontrol, andeventuallydamagethereputationyou havebuiltforyourbusiness. Understandthesocialetiquetteofeverysocialnetworkingsite, suchasFacebookorGoogle+, andcarefullynavigatediscussion threadswhileobservingtherequisiteetiquette. Evenin cyberspace, thefauxpasyoucommitcanstick. Tobeonthesafe side, staypolite, fairandneutral.
  • 10. 7: BE AWARE OF THE BEST TIMES TO POST, TWEET, OR PIN MostbusinessespostontheirFacebookduringbusinesshours, assumingthatmostoftheirprospectivecustomersareonline from9A.M. to5P.M. too. However, thereisgrowingindication thatotherhoursareequally, ormorelucrative. • Thereareseveralappsallowyoutoscheduleposts. • Schedulepostsduringnon-businesshours. • Schedulepostsseveraltimesthroughouttheday. • Keepinmindyourtimezoneandyourtargetaudiences location. • Testtoseewhattimesyouraudienceengagesmost.
  • 11. 8: DON'T FORGET TO IMPLEMENT SEO EveninyourFacebookposts, keywordsmatter. Sowhenyou’re postingonanysocialmediachannel, keepSEOinmindand frameyourpostsaroundyourselectedkeywords. Usingphotos withkeyword-richdescriptionscanprovideyoubettermileage foryourposts.
  • 12. 9: PROVIDE VALUE Nothingisfree, weallknowit, andyoufansknowit. Whilethey subscribedtoyoubecausetheyusedyourserviceonce, orbought yourproduct, youneedmorethanjuststatusupdatesorwall posts. Notonlytomaintainyourfanbase, butalsotogrowyour numbers.
  • 13. Alwaysremembertokeepyourtargetaudienceinmind: whatare theirinterests, howmanytimeswilltheyuseyourproducts/services, whatothercomplimentaryproducts/serviceswilltheyneed, what otherproductsdotheylike? Usethisasanotherconnectionpoint, to getthemre-engaged, andsharingwiththeirfriends.
  • 14. SEE HOW PEPPER GANG CAN TURN YOUR BUSINESS INTO A SOCIAL MEDIA ROCKSTAR For more information, visit: https://www.peppergang.com/social- media-marketing/