A Network Operations Center (NOC) provides front line customer support for a wide range of issues like denial of service attacks, loss of connectivity, and security issues. Some NOCs also handle outages affecting multiple customers. NOCs communicate internally and with other NOCs, but typically do not speak directly with customers except to collect technical information. When contacting a NOC, identify your company and clearly describe the problem without becoming abusive, as NOC jobs can be stressful.

1. What is Tripwire?
Monitors ‘important’ file and registry values and properties (like access times, flags, owner, etc)
Enables Admins to detect files that are added, modified or deleted Provides a history of what changes during
patching.
Two Components (for today’s discussion)
Tripwire for Servers (command line)
Tripwire Manager (GUI front end)
Ossim
OSSIM, or the Open Source Security Information Management, is a collection of tools designed to aid network
administrators in computer security, intrusion detection and prevention.
Keynote
Keynote is the global leader in Internet and mobile cloud monitoring. We provide companies with solutions for
continuously improving the online experience. With Keynote, companies know precisely how their Web sites,
content, and applications perform on actual browsers, networks, and mobile devices.
Triaxis
TriAxis Storage Solutions, Inc. is a data storage solution provider focused on the design, deployment and support of
intelligent data management through its entire lifecycle. By utilizing key hardware and software solutions along with
our experienced consulting staff, we are able to deliver enterprise data storage solutions that dramatically reduce
storage management expenditures for your business, while improving overall service levels. Quite simply, we
provide the highest Return on Investment (ROI) from every data storage dollar spent.
Jira
JIRA is a proprietary issue tracking product, developed by Atlassian, commonly used for bug tracking, issue
tracking, and project management.
JIRA provides issue tracking and project tracking for software development teams to improve code quality and
the speed of development.
Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial
dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team.
Conflunece
Confluence combines powerful online authoring capabilities, deep Office integration and an extensive plugin
catalog to help people work better together and share information effortlessly.

2. Break down information barriers that exist between teams, departments and individuals inside your organisation
and get everyone on the same page.
Brocade
Brocade Communications Systems, Inc. (NASDAQ: BRCD), based in Silicon Valley, designs, manufactures, and
sells networking solutions and management applications for local, metro, and wide area networks
(LANs/MANs/WANs), as well as storage area networks (SANs), focusing on data center, enterprise campus, and
service provider environments.
DataDomain
Deduplication Storage for Disk Backup, Archiving and Disaster Recovery
Data Domain makes data storage more efficient and affordable.
Data Domain systems and solutions help customers reduce or eliminate the use of tape infrastructures with a very
efficient disk- and network-based data protection alternative. Today, Data Domain customers are expanding the use
of their systems to include a broad range of nearline workloads and use cases beyond data protection. In essence,
Data Domain deduplication storage represents a new generation of data versioning and replication efficiency. Data
Domain is focused on bringing new storage and network efficiencies to the enterprise data storage arena on a single,
integrated product platform to improve storage economics and simplify data management for its customers.
Azul Systems
Manufactures computer appliances for executing Java-based applications. Azul produces a Java
Compute Appliance (JCA) which is designed to massively scale up the usable compute resources
available to Java applications.
Webmetrics
GlobalWatch Performance Monitoring Platform
Webmetrics GlobalWatch is a robust and scalable platform that provides performance
monitoring and metrics for the broadest range of websites, internet applications and services.
Webmetrics Website Monitoring services provide information for better customer-centric
decision-making for those providing web-enabled services.
Splunk
Splunk is a log monitoring and reporting tool for system administrators, with search capabilities.
It crawls logs, metrics, and other data from applications, servers, and network devices, and
indexes it in a searchable repository from which it can generate graphs, SQL reports and alerts. It
is intended to assist system administrators in the identification of patterns and the diagnosis of
problems. Log files can be correlated across systems and software components which can help
administrators uncover the cause of system failures.

3. Hyperic HQ
Web Application Monitoring and Management
Manage web applications in your datacenter or in the cloud
Hyperic HQ manages web applications wherever they are: in your data center, a virtual
environment, or the cloud. Hyperic monitors and manages your applications and infrastructure
24x7 ensuring the shortest downtime, and immediate notification of performance degradation or
service unavailability. Through a variety of flexible and advanced alerting conditions, triggered
actions and escalation schemes IT and web operations teams can feel confident that their
applications and infrastructure are performing optimally. HQ automatically discovers, monitors,
and manages software and network resources, regardless of type or location. HQ provides a
single pane view of performance and availability for companies running apps on any or all
popular platforms, including Unix, Linux, Windows, Solaris, AIX, HPUX, VMware, and
Amazon Web Services. With fast deployment, enterprise security, and extensibility,
organizations will save time and meet SLAs.
Cacti
Cacti is a complete network graphing solution designed to harness the power of RRDTool's data
storage and graphing functionality. Cacti provides a fast poller, advanced graph templating,
multiple data acquisition methods, and user management features out of the box. All of this is
wrapped in an intuitive, easy to use interface that makes sense for LAN-sized installations up to
complex networks with hundreds of devices.
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What is a NOC?
Draft Text:
A Network Operations Center (NOC) and it's uses varies from provider to provider, but most
provide a number of services to both customers and non-customers alike.
Most NOCs are the front line for customer support, for a wide range of issues, including
emergency support for folks encountering Denial of Service attacks, loss of connectivity, and
security issues.
Some companies have Customer Service centers that escalate internally to their NOC for outages
that affect more than one customer. An example may be if your T1 is down and it is delivered to

4. your provider via a CT3 and the entire CT3 is down the NOC would work on the single
DS3/CT3 outage instead of the 28 individual customer outages.
Some companies reserve their NOC for inter-company and intra-company communications and
do not speak directly to customers except in the rare case that they require additional information
and their Customer Service Center fails to collect the information or lacks the technical skills to
properly collect the information.
When contacting another NOC, Identify yourself, the company you represent and clearly
describe the problem you are having. Do not contact a NOC if you are a customer of the
company unless that is your direct support mechanisim. This can lead to the lack of tracking of
your problem and inability to obtain credits under your SLA or other support problems.
One should also not become abusive when talking to NOC staff. Their jobs can be extremely
stressful especially during late-night shifts where staffing tends to be minimal. (00:00-8:30 local
time to your NOC)