Motadata - Unified Product Suite for IT Operations and Big Data Analytics

© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 1
Company Overview
Unified Product Suite for IT Operations and Big Data Analytics

Agenda
1. Company Overview
2.
3.
4.
Product Overview
Key Stats & Differentiators
Benefits
6. Product Roadmap
7.
8.
9.
Licensing
Clientele & Testimonials
Awards
5. Technology Integrations 10. System Requirements

p
Company Overview

Our Journey So Far
Founded in 2010
Incepted with
focus on
developing unified
network
monitoring tools
Minder 4.0
Second successful
release of Minder,
closed multiple
OEM deals
Motadata 6.0
Next generation
version of Minder,
unified platform
for IT & Log
Analytics
Motadata 7.0
Unified Product
Suite for managing
& resolving IT
Operations (Now
also includes ITSM)
Minder 3.0
First market
release of Minder –
unified network
monitoring tool
Minder 5.0
Third successful
release of Minder,
closed first deal
with Fortune 500
company
Motadata 6.5
Version upgrade
with massive
speed and scale
improvements for
analytics,
monitoring and
alerting
2010 2014 2016 2018
2013 2015 2017
Number of devices monitored:
250000+
Events processed per day: 10 Billion+

Worldwide Presence
USA
UAE
Mumbai
Bengaluru Philippines
New Delhi
Ahmedabad
Hyderabad
Israel

Segments we serve
TelecomGovernmentEnterprise
• Network Performance
Monitoring
• Network Traffic Analysis
• Log Management
• Compliance Reporting
• ITIL Compliant Helpdesk
& Asset Management
• EMS
• NMS
• ITIL Compliant Helpdesk
& Asset Management
• Network Inventory
Management
• Workflow Automation
• Compliance Reporting
• SLA Tracking
• FCAPS
• Fault Management
• Performance
Management
• Service Assurance
• Configuration
Management

IIP
ITSM
DAP
Unified NMS
Product
Market Segment
NOC/SOC MSP Data
Centres
Telcos/ISP Smart
Cities
BFSI Govt. Enterprise
Product Positioning

Product Overview

Proactively take actions with complete
visibility & automated alerts
Network Performance & QOS
Physical & Virtual Server Infra
Applications & Services
Network Configuration Management
Network Management & Monitoring
Capture network flow data to monitor
traffic from devices supporting
NetFlow v5 / v9, sFlow, jFlow & IPFIX
etc.
Network Flow Analysis
Network Flow Analytics
Collect and analyze log data from multiple
sources regardless of data format
Syslog/Event Logs
App/Database Logs
Log Management
ITIL based Service Automation that
enhances support efficiency & minimizes
repetitive tasks
Incident/Problem/Change/Asset Management
PinkVERIFY ITSM
Product Overview
Infrastructure Intelligence Platform (IIP) Data Analytics Platform (DAP)
Data Analytics Platform (DAP) IT Service Management (ITSM) Platform

360o Visibility of IT Infrastructure - IIP
HPUX
Network Devices Firewall Router Switch Wi-Fi
Generic SNMP
Device
Database Oracle MYSQL MSSQL IBM DB2 PostgreSQL
Virtualization VMware Microsoft Hyper-V Citrix Xen
URL HTTP HTTPS PhantomJS
Cloud AWS AIX
Google App
Engine
Microsoft Azure
Server Windows Linux Red Hat IBM AIX
E-mail SMTP
Symantec
Gateway
Exchange
Platform Java .NET
Application Server JBOSS WebLogic
Middleware LDAP Active Directory
Web Server Microsoft IIS NGINX Apache HTTP Tomcat
Sybase SAP Hana

360o Visibility of IT Infrastructure – DAP & ITSM
Log Management Network Logs Server Logs Application Logs Custom Logs
Flow Management
ITSM Hardware Software Cloud
Netflow V5 Netflow V9 sFlow jFlow IPFIX
ITIL Process
Compliant
Other
Video Conferencing
Tools
VOIP Monitoring
Tools

LOG COLLECTORS & PARSERS
SYSLOG, EVENT SYSLOG, AUDIT LOGS SLOW QUERY
ITINFRASTRUCTURELAYER
NETWORK LAYER SERVER LAYER APPLICATION LAYER
NETWORK
DEVICES
URLSERVERS VIRTUAL
MACHINES
CLOUD DATABASE APPLICATION
SERVER
WEB
SERVERS
MIDDLEWARE PLATFORM EMAIL
DISCOVERY & POLLING
SNMP, SSH, POWERSHELL, JMX, JDBC
NCM
NETCONF, TELNET, SSH
FLOW PARSERS
NETFLOW V5/V9, JFLOW, SFLOW, IPFIX
ACCESS LAYER
BSMSLA
ITSM
WEB GUI
MOTADATA
WEB GUI
OUTPUT WRITER
PLUGINS
ALERT / RUN BOOK
ENGINE
ROLE BASED ACCESS DATABASE
FULL TEXT SEARCH
ENGINE
ITSM
ITSM INCIDENT, PROBLEM, CHANGE,
KNOWLEDGE, ASSETMANAGEMENT
3rd PARTY TOOLS
JIRA, SLACK, etc.
ALERT &
NOTIFICATION
Correlated Analytics of all IT data at one place

Deployment – On Premise & Distributed
https
Site - 1 Site - 6Site - 2 Site - 5Site - 4Site - 3
DATABASE SERVER HAPOLLING ENGINE ALERT ENGINE
MASTER SERVER
RPE

RPE RPERPE RPE RPE
LOCAL REDUNDANCY
RPE RPERPE RPE RPE
DB
Motadata
Master
DB
Motadata
Master
State NOC DR NOC
Web
Console
Mobile
Console
Web
Console
Mobile
Console
DB
Motadata
Master
D R R E D U N D A N C Y
NMS Deployment: DR Redundancy

NOC Dashboard
Automated Remedy Actions Eagles Eye View on IT Infrastructure
Customizable Dashboards Get Automated Alerts

Network Management & Monitoring with
Infrastructure Intelligence Platform (IIP)

Problem Statements (Network Monitoring)
Why server
performance is
going down?
How to find the
root cause of
network failure?
Do we get real-
time notifications
if any device goes
down?
How do we
monitor different
sites from one
central location?

One Platform for
Availability, Performance
& Security
Go proactive and take action
before the issue becomes a
problem with complete
visibility and automated alerts
Monitoring Key Highlights (IIP)

Monitoring Key Highlights (IIP)
Troubleshoot faster and get
actionable insights
Root Cause with Context
PowerShell, SNMP, SSH, JDBC, JMX,
HTTP/HTTPS etc.
Native Protocol Support
Multi-Vendor Support
All in one Dashboard
More productive operations with 3rd
party integration
Integrate Existing Tools
Correlated Data

Network Topology
Automatically plot your
network in minutes with
topology feature
• Visualize complete IT
infrastructure.
• Be assured of referring to the
most up-to-date network maps,
with topology builder job.
• Construct an easy-to-view
network topology map that lets
one choose the network’s seed
device and preferred network
layout type

BSM & SLA Measurement
Reduce
Application
Support &
Maintenance
Cost
Add a Business
Context to your
IT Resources
Enhance SLA
Management
Improve Fault
Management
Define
Dependencies
Business Service Management
It helps you know
what business
processes are
affected when there
is downtime or
performance
bottlenecks
The integrated
application, server
and database
monitoring
capability ensures IT
administrators can
troubleshoot with
ease
Business Service
Management
supports the ability
to group resources in
a hierarchical model
IT Administrators
can focus on
resolving problems,
planning inventory
and other activities
that are core to the
business
The monitoring
model used reduces
setup time and man
power costs and
adds to enterprise
savings
Support industry
best practices – this
ensures,
infrastructure is
better managed
along with meeting
SLA requirements
Easy
Troubleshootin
g
Create logical Business Services by choosing KPIs from Network, Server and App metrics.
Track Availability & Performance SLA on critical services

SLA Management
Ping Failed
Ping failed to
network connected
Device (Eg. Switch/
VM/App)
Down Alert Triggered
Monitoring engine
generates device alert on
event console, it also
sends trigger to
integrated Motadata
service desk using API
Incident Generated
Motadata Service
Desk creates new
incident & assigns it
to Technician using
automated rules
SLA Auto
Escalation
Ticket if not handled
within first SLA time
period it gets auto
escalated to L2
Technician
Resolved
Field technician
resolves the
issue Reports Generated
Service Desk Team
generates
weekly/monthly
report for SLA. No.
Incidents and
average resolution
time are recorded

Network Configuration Management (NCM)
• Backup device
configurations,
maintain history,
compare versions &
upload changes
through a centralized
web GUI
• Monitor configuration
changes, get instant
notifications and
prevent unauthorized
changes
• Pre-integrated
support for well-
known network
device vendors like
Cisco, HP, Juniper, D-
Link, Brocade & more
• Protocol Support:
Telnet, NETCONF, SSH
Configuration Change
Alert
Search configuration
& Devices
In Depth Report
Configuration
comparison
Remote Firmware
Update
Change review
approval mechanism
Configuration
Rollback
Role based Access
Control
PCI
Review
Job
Scheduling
NCM

Log Management & Flow Analytics with
Data Analytics Platform

Problem Statements (Log Management & Network Flow)
Which IP
address/user or
app is using the
maximum
bandwidth?
How do I identify
which unauthorized
user has accessed
application?
How do we track
down suspicious
activity?
How do we comply
with govt.
regulations on Log
Management?

Log Management Key Highlights (DAP)
Agentless or Agent-based
Forward the logs using standard
methods or use agents
Compliance Reporting
Collect log data to meet compliance
requirements
Log Correlation
Pre-defined rules to find patterns in
collected logs
Any Device/Server/App/Text
Collect and correlate log data
regardless of any format
Normalize Log Data
Organizing data relation to facilitate
better correlation
Centralized Log
Management
All your log data at central location

Find Actionable Context in
Log Data across
infrastructure
Collect and analyse log data from
multiple heterogeneous sources
regardless of log data format.
Log Management Key Highlights (DAP)

Any Log, Any Source
Following devices or components
of IT infrastructure are supported
but not limited to
• Network Devices such as Firewall,
Router, Switch, Wireless Access
Controllers/Points, Load Balancer,
Storage (NAS & SAN)
• Servers such as Web, AD, Apache
• Applications such as IIS, Nginx, Java,
.Net etc.
• Database – MySQL, MS SQL,
PostgreSQL, Oracle, IBM DB2 etc.
Following types of logs are
supported but not limited to
• Syslog – usually devices/app who are
using Linux or Linux-flavored OS
• Windows Event Logs - all devices &
apps with Windows OS
• Custom logs – any device /app which
is having custom logs

Flow Analytics Key Highlights (DAP)
Capture all
conversations
Capture, view, log
and analyze data
Bandwidth
used per IP
Detect the use of
excessive
bandwidth by IP
Application
traffic issues
Detect apps with
higher bandwidth
usage
Retain raw
conversations
Get historical
trend of each
unique transaction
End-to-End
traffic
Unified visibility
from network to
end-user

Monitor & Analyze Your
Network Flow Traffic
Capture flow data to monitor network
traffic from network devices
supporting NetFlow v5 and v9, sFlow,
and IPFIX etc.

Real-time Insights on Traffic and Application Behaviour
Capture all conversations
Capture, view, log and analyze all the
data passing through your network.
Detects every network activity, also
application usage of system’s ports.
Retain raw conversations
Get historical trend of each unique
transaction between IP to IP, IP to the
application. Understand user behavior
and usage pattern of your application.
Bandwidth used per user
Motadata churns bandwidth usage
down to individuals. Keep a close eye
over network bandwidth usage and
detect the excessive use of bandwidth.
Deep insight into flow
Gain deep-level invaluable insights
about how your network being used.
Identify abnormal traffic patterns, fight
potential threats proactively.
Application traffic issues
Identify applications causing network
traffic performance issue. Detect
applications with higher bandwidth
usage to avoid bandwidth outage.
End-to-End traffic
Unified visibility from network to end-
user. Get the complete picture with
end-to-end traffic visibility. Gain
holistic view over traffic trends.

IT Service Automation with ITSM
Platform ITIL Compliant

Problem Statements (Service Automation)
How do I maintain
inventory for both IT
& non IT assets?
Are there rules to
automatically assign
tickets? How to automate
ticket management
which is also ITIL
compliant
How do we keep
track of assets
spread across
multiple locations?

Service Automation Key Highlights (ITSM)
Change Management
Understand the change and its impact,
implement it with minimum risk based
on standardized methods & procedures
Ticket & Incident Management
Report, respond, investigate & prevent
incident impact by restoring the
service to normal as quickly as
possible
Asset Management
Operate, maintain, deploy & dispose of IT
assets in a systematic way. Maintain
records of hardware, software with
details from acquisition to expiry
Patch Management
Acquire, test & deploy patches across all
administered IT Assets in a systematic
way for enhanced security, performance,
new features & improved system stability
Problem Management
Eliminate recurring issues and reduce
adverse impact of incidents by
identifying the root cause of the incident
Knowledge Management
Capture, organize and make knowledge
available to all. Reduce redundancy by
empowering the users to find a solution
for common issues themselves
Workflow Automation
Automates tedious task of managing
service requests with rule-based
routing to auto escalate problems and
send alerts when the ticket status is
updated
MOTADATA ITSM is now Pink Verified

The ITIL Compliant ITSM Platform
empowers digital enterprises to run
their IT operations with utmost
reliability, flexibility, & built-in
intelligence.
Our dynamic platform leverages
power of technology to deliver
contextual, collaborative and
intelligent user experience so that
enterprises continue to consume
quality IT services with highest
operational efficiency.
Service Automation Key Highlights (ITSM)
Universal
Search
Assisted Conditional
Search
Quick
Filters
Colour coded
technician work load

Incident Management
Workflow automation for entire Incident lifecycle with two way integration with monitoring system
Incident
logging
Incident
assignment
Incident
categorization
Incident
prioritization
Incident
response/closure
 Monitoring alarm to ticket integration,
auto closure of ticket once alarm resolved
 Incidents have priorities assigned to them
(e.g. P1, P2, P3, P4 or High, Medium, Low)
based on the automated workflow rules.
• Incident categories
• Auto assignment using Machine
Learning
• Saved Searches
• API channels
• Email/Trap/API calls to incident
• Group assignment

Problem Management
Eliminate the cause of service failure: Diagnose the problem & validate
workaround or permanent fix, to reduce number of incoming/recurring incidents
and the impact of incoming incidents to minimize business impact
Problem detection
Problem categorization
Problem prioritization
Problem investigation & diagnosis
Problem resolution & closure

Change Management
Minimize Operational
Risks
Set priority of change as
per business needs
Experience reduction in
number of unauthorized changes
Enable less disruption
of IT services
Plan, implement and review
changes
Easily follow-up on
Business changes
Lower the risks due
to the changes
Record and document
the changes
Protect services in the
live environment

Knowledge Management
Harness the power of knowledge transfer and self-service with Motadata’s IT Service
Management’s Knowledge Management Module to reduce the time taken to resolve
known issue. Create and publish articles from scratch, identify similar articles or
import the knowledge base from external sources.
Self Service Portal: Utilize a central body of information
which provides know-how on resolving issues that have
occurred before. The platform helps people to help
themselves
Internal Training: IT managers can utilize the Knowledge to
train new recruits in the IT department. New technicians can
use existing knowledge to resolve future queries
Knowledge Transfer: Technicians can share detailed steps in
resolving an issue, which may reoccur in future. They can
also link articles and FAQ’s to known or common issues
Faster Troubleshooting: The portal helps technicians to
provide faster resolution to documented issues. Fix issues
quickly and enable IT teams to offer superior user
experience
Contextual Search: Knowledge Management makes search
for information fast & effortless, which enables IT team to
make informed decisions based on available data
Complete Control: Set a custom rule for approvals whenever
any drafted article needs publishing. The draft then can only
be published when the manager has approved
Key Benefits

Asset Management
Manage Asset
Lifecycle
Track IT & Non IT assets
effortlessly for better
control
IT Asset Inventory
Manage & optimize patch,
deployment, inventory
with single agent
Universal Agent
Control & Track where &
how software products are
being utilized
Software Inventory
Install patches for
Windows, Linux & 3RD party
applications
Patch Management
Optimize the profit
generated by assets
throughout their lifecycle
Asset Life Cycle
Keep track of all individual
configurations in your IT
system
Configuration
Discover all the assets in
your IT infrastructure
Auto-discover

Patch Management
Update vulnerability details from vendors
Scan the Network
Download Patches
Identify Vulnerable Systems
Configuring Package Location
Approve/Reject Patches
Deploy Patch Remotely
Generate Status Reports

Key ITSM Platform Highlights
ITIL compliant processes - Incident, Problem, Change, Knowledge & Asset management
Received PinkVERIFY 2011 Certification for Incident Management, Problem Management and Request Fulfilment
Universal Advanced Search box with proactive filters to give “Google–like” search experience to resolve tickets efficiently
Powerful Codeless and Dynamic Workflow automation to empower IT admins to design custom business rules
Smart load balancer to assign tickets based on level of expertise, experience, priority, availability and load of technician
Self-service portal, centralised knowledge base, dynamic approval, & collaboration features for seamless user experience
Resolve tickets promptly based on priority, get notified on SLA breach & measure SLA performance with compliance monitor
Auto asset discovery to know where your assets are located & who’s using them
Inbuilt browser based Remote Desktop
Acquire and deploy Patches across administered IT Assets

Key Stats & Differentiators

Key Platform Highlights
100k 85%
NO Lowest
Events analyzed in less
Than 10 seconds on single
server
EPS in commodity 4-core
server
Compression on raw
Extracted data
No external proprietary
Database required
No time limits on actual
Data retention
TCO in the industry
NO
1+ Bil

Key Differentiators
• Network
Monitoring
• Log & Flow
Monitoring,
• ITSM
Integrated
Product
• No Proprietary
OS
• DB runs on any
COTS hardware
• No SAN storage
• No 3rd party
software license
Lower TCO
• Eagle’s eye view
of complete IT
infrastructure
with Customized
Dashboard
Flexible
Dashboard
• Single NMS for
multi vendor
ecosystem
• Manage &
orchestrate WI-
FI, GPON,
DWDM, IPMPLS
Unified NMS
• Supports local &
Disaster
Recovery
implementation
• No 3rd party
software license
required
High
Availability
• Compliance to
international
standards
Compliance
• No limit on Data
Retention
• 85%
compression
ratio to reduce
storage Space
Data
Retention
• 1+ bn events
analyzed in 10
Sec
• 100K EPS in
commodity
server
Faster
Processing
• Bundled
product to
reduce
installation &
configuration
time
Faster Rollout
• Vertical &
Horizontal
Scalability with
RPE
• No proprietary
/3rd party
software license
required
Scalability
• Master-Remote
Polling Engine
• Roll-based
Access
• Cost-effective
hosting of
multiple
customers
Multi-tenancy
• Open & plug-in
driven
architecture to
support
customized
requirements
Plug-in driven

Motadata v/s Competition
Product Suite
Database
HA
Architecture
Data Store
Unified Product Suite – Network / Server /
Application / Log & Flow Monitoring
Built in & Time series Database
High Availability without external software
Plug-in driven Architecture
Common Data Store for KPI / Log / Net Flow
Modular Product Suite - Multiple Products
Relies on External Database for large
deployment
External Database required
Legacy Architecture with limited
customization capability
Multiple Data Store
Motadata SolarWinds / ManageEngine

Key Benefits of an Integrated Platform

Benefits of an Integrated Platform
Process logs from
any device, any
format
Reports for
compliance such
as PCI DSS,
FISMA, HIPPA
Unified
View
Productivity Faster Time
to Market
Security TCO
Reduction
Single view of
entire IT infra –
Network, Server,
Application
Operational
efficiency – Faster
& Smarter trouble
shooting & RCA
with unified
platform
Can be installed
within one hour
No need for
multiple
monitoring tools
Does not require
any proprietary
hardware or
software
Automate and
quickly resolve
redundant issues
resulting in
improved Agent
Productivity and
enhanced user
experience
Service
Automation

Technology Integrations

Native Apps for Integration
Motadata brings flexibility in operations, as it supports tons of third party integrations to make the work easy. Increase team
productivity with collaborative app integrations such as Slack, Jira, HipChat and more. Motadata comes with integration for:
• Monitoring
• Log collection and Parser
• Automation
• Notification & Alerts
• Collaborative Tools
• Cloud Monitoring like AWS
• Other 3rd party applications

Network Devices
SNMP SNMP SNMPSNMP SNMPSNMP
Database
JDBCJDBC JDBC JDBC JDBC JDBC
Virtualization
PowerShellAPI SSH

Cloud
OS
SSH SSH SSH SSH
Application & Web Server
API API API
Powershell PowerShell
PowerShellJMX JMX JMXJMXSSHPowerShell

Collaboration
Application
API SSH API
API API APIAPI
API API
BSS

Product Roadmap

Product Roadmap 2018
Service
Automation
Platform
----------------------
Asset
Management
----------------------
Complete suite
for IT Operations
Q1
Enhanced
Report Builder
----------------------
Plugins to
Automate
DevOps
Q3
Integration with
Third-party
threat
intelligence
Platform
Q4
Anomaly
Detections-
using Ai &
Machine
learning
----------------------
-
Black IP
Detection
Q2 Increase Customer
satisfaction
Customer & Business
Centric Approach
Product Enhancement

Licensing

Product Licensing & Pricing
Motadata has 2 licensing options
ANNUAL
• Support included for 1st year
• To be renewed annually
PERPETUAL
• Support included for 1st year
• Renewal cost – 20% of order
value
Pricing
IIP
Based on monitors
DAP
Based on GB/day data to be
processed
ITSM
Based on no. of technicians,
no. of assets & no. of nodes

Clientele, Testimonials & Awards

Partial Clientele
Enterprise
Gain complete visibility of IT infrastructure with centralized Monitoring of distributed deployment using cloud, on
premise, or hybrid eco-system
Telecom
Gov
t.
ITMS, Navi
Mumbai
BFSI

Motadata brought a refreshing experience against all the other monitoring systems that we
tried including Nagios. The easy to use, comprehensive and unified platform, monitors all our IT
infrastructure and gives us eagle’s eye view from a single dashboard”
- Chintan Mehta, Director, Knowarth Technologies
“
Client Testimonials
Ease of use and its user friendly dashboard helps us discover various elements with real-time
reports. The platform is Linux based and has a very simple licensing model.”
- Gaurav Shah, Co-founder and CIO, Communifi Technologies LLP
“

Perfect monitoring tool for servers and network at an economical value. Excellent support
which is a key for any successful product!!”
- Rajesh Garg, CIO & VP - Digital Transformation, Rolta India Limited
“
Client Testimonials
People view Motadata as an alerting and root cause analytics engine, however; it is much more
than that. It provides real-time data and alerts to address issues even before they arise and
impacts the end users. This isn’t even something theoretical. We have already achieved this
through the next-gen platform.”
- Anil Nayer, AVP IT, Kotak Securities
“

Awards
Won the “Most Innovative ICT Product Award”
at the 9th GESIA Annual Awards 2016
Won the “Rising Star Award” by Finance
Online in 2017
Won the “Great User Experience Award” by
Finance Online in 2017

Virtual Appliance
Bare Metal – ISO,
VMware – OVA,
Hyper-V – VHD
CPU
4 Core – 64 bit
processor
RAM
4 GB
STORAGE
50 GB
System Requirement

6 Aaryans Corporate Park, Nr. Shilaj Railway
Crossing, Thaltej-Shilaj Road, Thaltej,
Ahmedabad,
Gujarat, India-380058
Address
Contact Info
Email: info@motadata.com
Sales: sales@motadata.com
Support: support@motadata.com
India: +91 79 2680 0900
USA: +1 408-418-5229
Telephone
Connect with us
Thank You

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