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TinotechSales, Consultancy, Engineering
Tinotech
• Tinotech
– Carries technological innovations across borders
– Tailors it to the needs of the local customer, using local development centres / engineers
– Provides full solutions to the local customer
– Provides outsourcing solutions and product marketing
• Tinotech is active in:
– the Netherlands (office)
– Germany (office)
– Philippines (co-owner)
– Romania (partner)
TinotechSales, Consultancy, Engineering
2
Mission, Vision, Strategy
• Mission:
– To bring technological innovations across the world through cooperation
• Vision:
– To merge technological innovations into solutions that exceed customer expectations
• Strategy:
– To bring valuable, customized, and relevant ICT solutions to our customers, using local-for-
local when possible and foreign technology / resources when needed.
TinotechSales, Consultancy, Engineering
3
Outsourcing
• IT centre in Davao, Philippines
• South-East Asia
• Central for BIMP-countries:
– Brunei
– Indonesia
– Malaysia
– Philippines
TinotechSales, Consultancy, Engineering
4
Davao
• 1.5 million citizens
– 3rd city in the Philippines
– largest in size
• Safest city in south-east Asia
• International orientated
– Central for Brunei, Indonesia, Malaysia, and Philippines
(BIMP countries)
– International airport, easy to avoid Manila
– English as second language
• Mild tropical climate (no typhoons / wet-season)
• Investor friendly
• Responsive local government
TinotechSales, Consultancy, Engineering
5
Davao - IT
• Engineers
– Highly competent
– Highly literate
– English speaking
– Cost-effective
• Excellent IT-Infrastructure
• High ranked universities, specialised in ICT
– 39 tertiary schools ranked as university
– University of the Philippines – Mindanao
• 30.000 students in Mindanao
• 13 campuses (2 in Davao City)
• Initiatives to boost it to a “Silicon Valley”
TinotechSales, Consultancy, Engineering
6
Focus areas
• Software Development and Maintenance
– Front-end / back-end systems
– Apps
– Legacy applications
– Web design
• Service
– Helpdesk
– Call center
– IT-Support
• Business support
– Front office for BIMP (Brunei, Indonesia, Malaysia, Philippines) countries
– Marketing & Sales for BIMP countries
TinotechSales, Consultancy, Engineering
7
Development center
• Established in 2009
• Large international customer base:
– US / UK / Australia / New Zealand / The Netherlands
• E.g. http://www.erectusthegame.com
• High-speed internet access
– 2 providers
• Back-up power system
– All operations can continue
• 24/7 operations
– Staff can work in same time shifts as customer or any other desired shifts
• Close contacts with universities and branch organisations
• Low fluctuation in employees
TinotechSales, Consultancy, Engineering
8
Software development and maintenance
• Web design
– creative graphical designers
• Application development
– Front-End
• JavaScript / HTML5 / Flash /Ajax / jQuery / AngularJS / …
– Back-End
• ASP.NET / CFML / Java / PHP / ….
– Database design
• MySQL / Oracle / Progress / DBII / …
• Maintenance
– Own developments
– Legacy systems
TinotechSales, Consultancy, Engineering
9
Service
• IT-support
– All levels
• Technical support / expertise
• Customer support
– Virtual customer desk for remote support
– Physical customer desk in Davao
• Back-office support
TinotechSales, Consultancy, Engineering
10
Business Support
• Marketing & Sales
– Internet marketing
– Call center (acquisition)
– Local marketing
– Market research
– Sales office
• Transfer to own organization possible and supported
– Set-up an own branch with our support and expertise
TinotechSales, Consultancy, Engineering
11
Local front-office
• Front-offices in the Netherlands
and Germany
• Dutch / German law and tax
regulations applicable
• Native speakers
• Frequently on site in the
Philippines for optimal
governance
• Contact nearby, easy to visit
TinotechSales, Consultancy, Engineering
12
Way of working TinotechSales, Consultancy, Engineering
13
Transition
Implementation
Happy
Customer
Need assessment
Solution agreement
Engagement
Improvement
Process design
Training
Live operationEvaluation
References – the Netherlands
• Maata Games B.V., Arnhem, the Netherlands
– Development of the massively multi-player online game Erectus
• http://www.erectusthegame.com
– Development started on 22nd October 2014
– Beta 1 successful online on 31st March 2015
• At Campus of University of the Philippines - Mindanao
– Launch 1.1 scheduled for 30th April 2015 (includes online payments)
TinotechSales, Consultancy, Engineering
14
Tinotech – your reliable partner
• Committed to exceed your expectations
• Stick to agreements
• Access to European technology
• Strong know-how
• International experience
TinotechSales, Consultancy, Engineering
15
Alle sagten: Das geht
nicht. Dann kam einer,
der wusste das nicht
und hat’s gemacht.
-- Unbekannt
Everyone said: It’s not
possible.Then
someone came who
didn’t know that and
made it.
-- Unknown
Contact TinotechSales, Consultancy, Engineering
16
Tinotech Deutschland GmbH
Stadtwall l8-10
48683 Ahaus
Germany
T: +49 2561 9092829-0
F: +49 2561 9092829-9
E: deutschland@tinotech.eu
I: www.tinotech.eu
Georg Steinfelder
E: georg.steinfelder@tinotech.eu
M: +31 6 46 843 833
Tinotech Nederland B.V.
Drentestraat 14
7543 DS Enschede
The Netherlands
T: +31 53 2600 460
F: +31 64 6009004
E: nederland@tinotech.eu
I: www.tinotech.eu

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Tinotech outsourcing - summary

  • 2. Tinotech • Tinotech – Carries technological innovations across borders – Tailors it to the needs of the local customer, using local development centres / engineers – Provides full solutions to the local customer – Provides outsourcing solutions and product marketing • Tinotech is active in: – the Netherlands (office) – Germany (office) – Philippines (co-owner) – Romania (partner) TinotechSales, Consultancy, Engineering 2
  • 3. Mission, Vision, Strategy • Mission: – To bring technological innovations across the world through cooperation • Vision: – To merge technological innovations into solutions that exceed customer expectations • Strategy: – To bring valuable, customized, and relevant ICT solutions to our customers, using local-for- local when possible and foreign technology / resources when needed. TinotechSales, Consultancy, Engineering 3
  • 4. Outsourcing • IT centre in Davao, Philippines • South-East Asia • Central for BIMP-countries: – Brunei – Indonesia – Malaysia – Philippines TinotechSales, Consultancy, Engineering 4
  • 5. Davao • 1.5 million citizens – 3rd city in the Philippines – largest in size • Safest city in south-east Asia • International orientated – Central for Brunei, Indonesia, Malaysia, and Philippines (BIMP countries) – International airport, easy to avoid Manila – English as second language • Mild tropical climate (no typhoons / wet-season) • Investor friendly • Responsive local government TinotechSales, Consultancy, Engineering 5
  • 6. Davao - IT • Engineers – Highly competent – Highly literate – English speaking – Cost-effective • Excellent IT-Infrastructure • High ranked universities, specialised in ICT – 39 tertiary schools ranked as university – University of the Philippines – Mindanao • 30.000 students in Mindanao • 13 campuses (2 in Davao City) • Initiatives to boost it to a “Silicon Valley” TinotechSales, Consultancy, Engineering 6
  • 7. Focus areas • Software Development and Maintenance – Front-end / back-end systems – Apps – Legacy applications – Web design • Service – Helpdesk – Call center – IT-Support • Business support – Front office for BIMP (Brunei, Indonesia, Malaysia, Philippines) countries – Marketing & Sales for BIMP countries TinotechSales, Consultancy, Engineering 7
  • 8. Development center • Established in 2009 • Large international customer base: – US / UK / Australia / New Zealand / The Netherlands • E.g. http://www.erectusthegame.com • High-speed internet access – 2 providers • Back-up power system – All operations can continue • 24/7 operations – Staff can work in same time shifts as customer or any other desired shifts • Close contacts with universities and branch organisations • Low fluctuation in employees TinotechSales, Consultancy, Engineering 8
  • 9. Software development and maintenance • Web design – creative graphical designers • Application development – Front-End • JavaScript / HTML5 / Flash /Ajax / jQuery / AngularJS / … – Back-End • ASP.NET / CFML / Java / PHP / …. – Database design • MySQL / Oracle / Progress / DBII / … • Maintenance – Own developments – Legacy systems TinotechSales, Consultancy, Engineering 9
  • 10. Service • IT-support – All levels • Technical support / expertise • Customer support – Virtual customer desk for remote support – Physical customer desk in Davao • Back-office support TinotechSales, Consultancy, Engineering 10
  • 11. Business Support • Marketing & Sales – Internet marketing – Call center (acquisition) – Local marketing – Market research – Sales office • Transfer to own organization possible and supported – Set-up an own branch with our support and expertise TinotechSales, Consultancy, Engineering 11
  • 12. Local front-office • Front-offices in the Netherlands and Germany • Dutch / German law and tax regulations applicable • Native speakers • Frequently on site in the Philippines for optimal governance • Contact nearby, easy to visit TinotechSales, Consultancy, Engineering 12
  • 13. Way of working TinotechSales, Consultancy, Engineering 13 Transition Implementation Happy Customer Need assessment Solution agreement Engagement Improvement Process design Training Live operationEvaluation
  • 14. References – the Netherlands • Maata Games B.V., Arnhem, the Netherlands – Development of the massively multi-player online game Erectus • http://www.erectusthegame.com – Development started on 22nd October 2014 – Beta 1 successful online on 31st March 2015 • At Campus of University of the Philippines - Mindanao – Launch 1.1 scheduled for 30th April 2015 (includes online payments) TinotechSales, Consultancy, Engineering 14
  • 15. Tinotech – your reliable partner • Committed to exceed your expectations • Stick to agreements • Access to European technology • Strong know-how • International experience TinotechSales, Consultancy, Engineering 15 Alle sagten: Das geht nicht. Dann kam einer, der wusste das nicht und hat’s gemacht. -- Unbekannt Everyone said: It’s not possible.Then someone came who didn’t know that and made it. -- Unknown
  • 16. Contact TinotechSales, Consultancy, Engineering 16 Tinotech Deutschland GmbH Stadtwall l8-10 48683 Ahaus Germany T: +49 2561 9092829-0 F: +49 2561 9092829-9 E: deutschland@tinotech.eu I: www.tinotech.eu Georg Steinfelder E: georg.steinfelder@tinotech.eu M: +31 6 46 843 833 Tinotech Nederland B.V. Drentestraat 14 7543 DS Enschede The Netherlands T: +31 53 2600 460 F: +31 64 6009004 E: nederland@tinotech.eu I: www.tinotech.eu