The document provides a summary of Lauren E. Fleetwood's professional experience and qualifications. It summarizes her career as a technically sophisticated and business-savvy IT management professional, highlighting her roles as Director of IT Operations at ASG Security since 2007 and previous roles at AccuTech Systems, an ASG Security company. It lists her responsibilities in areas such as operations management, networking, telephony, marketing, and design.

1. LAUREN E. FLEETWOOD
5002 Dorsey Hall Drive • Ellicott City, MD 21402 • Phone 240.876.1793 • lfleetwood@lefdesigns.com
SUMMARY
Technically sophisticated and business-savvy management professional with a pioneering career, reflecting strong
leadership qualifications coupled with “hands-on” IT expertise. Maintains focus on achieving bottom-line results while
formulating and implementing advanced technology and business solutions to meet a diversity of needs.
PROFESSIONAL EXPERIENCE
2007 - Present ASG Security Beltsville, MD
Director of I.T. Operations
Management/Communication
• Exercises staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans
are consistent with the overall company goals and objectives
• Oversees the management of corporate help desk including staff supporting 1200+ employees, help desk
activities and resolves escalated issues if necessary
• Holds responsibility for IT staffing on a company-wide basis
• Manages and coordinates projects as they pertain to application integration and support
• Develops, updates, and revises Standard Operating Procedures and other documentation based on PCI
Compliance
• Coordinates and/or provides training support to the branch management teams for various software
applications
• Manages and administers various processes systems, including:
o Migration and integration of applications, data, and physical resources during acquisitions
o Citrix farm, including server and application testing and deployment
o Active Directory, including Group Policy Object creation and maintenance
o DNS, domain names, SSL certificates
o Manage print server and printer mapping scripts
o WeSuite modules, including support, updates, report creation, training via on-site and/or webinar
o Microsoft Sharepoint, including design, development and administration
• Ensures department is well informed, at all times, of changes and news worthy events within the company
• Effectively communicates relevant IT-related information to superiors
• Promotes the company through speaking engagements at industry conferences and involvement in local
business organizations
• Helps establish and build relationships with vendors in conjunction with corporate leadership
• Oversees IT-related purchasing and budget usage; works with Accounting to develop budgets
• Holds responsibility for capacity planning and scheduling vendor negotiations related to IT
• Travels to branch locations as needed for acquisitions and hardware/software upgrades and deployments
Networking/ Telephony
• Backups, maintenance, reporting, voicemail resets, name changes, extension swaps, auto attendant creations,
phantom extensions
• Plans and implements additions, deletions and major modifications to the supporting infrastructure
company-wide in coordination with corporate leadership
• Oversees the implementation of network security at the corporate level
• Oversees the planning and management of the company's telephone system and manages company-wide
upgrade efforts
Marketing/Design
• Develops and maintains Sales & Marketing collateral including fliers, brochures, advertisements
• Develops and maintains all company electronic forms using Adobe LiveCycle
• Coordinates the design, development and implementation of web pages, web-based applications and electronic
commerce activities in support of the Company’s web sites
• Provides documentation for application processes and procedures

2. LAUREN E. FLEETWOOD
5002 Dorsey Hall Drive • Ellicott City, MD 21402 • Phone 240.876.1793 • lfleetwood@lefdesigns.com
• Manages all printing supplies (stationary/badges/contracts/flyers)
2002 - 2007 AccuTech Systems an ASG Security Company Rockville/Beltsville, MD
Sales and Marketing Coordinator/ GSA Manager
• Supervision of the Sales Department Representatives
• GSA Supply Schedule Administration – Manage the GSA reporting process as well as maintain/update supply
schedule pricing
• Trade Show Coordination – planned all technical and marketing aspects
• Writing, editing, proofreading both grammar and content/correctness; copying and binding outgoing proposals;
gathering appropriate manufacturers cut sheets
• Implementing process efficiency changes to streamline department work flow, resulting in significant increases
in Sales Team productivity and conversion rates
• Developing and standardizing processes for sales documentation and optimizing inter-departmental information
flow
• Database Administrator: recording incoming leads and document information in lead database; entering data on
new proposals submitted by sales reps into proposal database; creating queries, forms and reports for all
departments including Work in Progress for Financial Statements
• Marketing – creating press releases, researching target markets, ordering promotional items
• Maintaining the company’s external and internal websites
• Performing IT assistance including troubleshooting and maintaining PC and desktop applications
• Implementing and deploying new desktop PCs to all internal users
EDUCATION
2015 CompTIA - Executive Certificate in IT Security
2006-2008 University of Phoenix Phoenix, AZ
Bachelor of Science, Information Technology: Visual Communications
1997-1999 Hood College Frederick, MD
Computer Science
AWARDS
2013 – Marketing Award for Best Giveaway Item The Sammy Awards
2011 – Marketing Award for Best Display Ad The Sammy Awards
SKILLS/SOFTWARE
• All Versions of Windows
• Adobe Creative Suite (Photoshop, Acrobat,
Illustrator, InDesign, LiveCycle)
• Microsoft SQL 05, 08
• Microsoft Active Directory
• Microsoft Great Plains
• Microsoft Exchange 03, 07
• Microsoft Visual Studio
• Microsoft Visio
• Microsoft Project
• Mitel/Inter-tel
• Citrix
• Crystal Reports
• Microsoft Sharepoint
• Microsoft Expression for Web Design
• VMWare
• Various other software program
References available upon request.
Linked-in Profile: https://www.linkedin.com/pub/lauren-fleetwood/2/368/697