Corporate presentation + infraestructure 2013 english

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© AnyHelp International - All Rights Reserved
Smart
Solutions

VISION
Become a leading company for its clients.
MISSION
Adopt the strategy of its clients as it own sharing objectives.
PERMANENT OBJECTIVES
 Collaborate with the compliance of the Service Level Agreements that their
internal customers require.
 Comply with signed contracts in time, form and cost.
AnyHelp is an independent consulting and services company specialized in
Information Technology and Compliance focused on providing solutions
adapted to the needs of its clients..
BUSINESS STRATEGY
TO PROVIDE VALUE AND TRUST

ORGANIZATION

BY
PROFILE
• Staff 34
• Project Management 36
• Development 55
• Production 125
• BackOffice 32
BY
FUNCTION
• Direction and Staff Support 34
• Consulting and Projects 36
• Technical Assistance 212
282
Professionals
STAFF

• Strategic Planning
• Design & Integration of System
• Recruitment & Executive Search
TECHNICAL AND
ORGANIZATIONAL
CONSULTANCY
• Software IT Solutions
• Implantation / Integration
• Service / Maintenance
TECHNOLOGIES
AS A SOLUTION
• Arquitecture
• Exploitation
• Development
• Testing Q.A.
• BackOffice
MANAGED SERVICES
• International Regulation
• Personal Data Protection
• Corporate Rules Management
• Management Systems (ISO
27001/9001/14001)
COMPLIANCE & SECURITY
• Programs based on needs
• Comprehensive Projects
• e-learning
• F.O.C.O. (by its initials in spanish,
“Operation Coverage Oriented
Learning”)
TRAINING
PORTFOLIO

SERVICE COMMITMENT
T ECHNICAL QUALIFICATION
Professionals with an optimum profile,
providing added-value beyond the Project´s
objectives
Q UALITY ACTIVITIES
Adaptation to in force regulation and
standards (management and control tools,
reporting, confidentiality,...)
Permanent coverage of the assigned
staff and project monitoring in order
to prevent incidents
S ERVICE CONTINUITY
Project closure once the customer´s objectives are
covered according to its explicit acceptance
O BJECTIVES COVERAGE

Capacity
Planning
Process
Optimization
Performance
Management
System´s Efficient
Design
Transformation
Projects
Cost
optimization
Organizational
Development
Strategic
Planning
Recruitment &
Executive Search
CONSULTING

DEVELOPMENT
&
TESTING Q.A.
 Applications development
 Functional Analysis
 Organic Analysis
 Project Management
 Functional Quality Assurance
 Design and setting
 Performance Management and
Capacity
 Systems Integration
 Systems rationalization
 Datacenters management
ARCHITECTURE
 Operating System
 Data Bases
 Transformation
 Storage
 Technical Support
EXPLOITATION  Base Systems
 BackOffice
Vertical and horizontal
knowledge of Technological
Platforms
MANAGED SERVICES

Development & Quality Assurance
CAPACITY PLANNING
AFFORDABLE AND GENERAL USE
STANDARDS
PERFORMANCE MANAGEMENT TESTING AND EXPLOITATION RELEASE
OPTIMIZATION

Compliance
• IT Governance & GRC
• Sustainability & Green IT
• Adaptation and maintenance:
 LOPD & RDLOPD
 ISO 27001, COBIT…
 LSSICE & LAECSP
 SOX & BASILEA
Auditing and Control
System & Security Audit
Internal Control Establishment
RACF Audit & others
Personal Data Protection
Training
 COBIT, ITIL
 CGEIT
 ISO 27001
 CISA, CISM
 LOPD
 Custom Training Solutions
Ability to adapt to standards and methodology of its customers
COMPLIANCE
Cloud Services

SECURITY
Proyects, services, and technical support:
 Establishment of of policies, regulations and standards.
 Organizational and functional aspects.
 Classification and control of assets.
 Security associated with infrastructures, applications, communications and operations
development.
 ID Management.
 Accesses Control and events reciprocity.
 Analysis and Risk Management:
 Legal and regulatory risks
 AR System establishment
 Vulnerability analysis
 Ethical hacking and intrusion test
 Business Continuity:
Business Continuity Planning
Backup & Recovery Services
Disaster Recovery Planning
Capacidad de adaptación a estándares y metodología de los clientes

BackOffice
Communications
Operations
Programming
Data Bases
Operating Systems
Project Management
Methods
Security
Compliance
2.0 Company
Professional
Development
IT Governance
Leadership and Technology
at all levels of the
Organization
TRAINING

TECHNICAL
TEAM
CERTIFIED
CLIENTS
TECHNOLOGIES AS A SOLUTION

Alliances with Software manufacturers leaders
• International software Company and
Information Technology.
• The Company provides software services and
consultancy to help their clients to update
older information's systems to the most
advanced and modern platforms.
• Solutions for different functional areas as
Monitoring and Operations, Integration and
Automation, or Provisioning and Configuration,
among others.
• Videoconferencing software and unified
collaboration, which integrates audio, video
and chat, and allows you to share in real
time all kind of apps in an easy and safety
way.
• Web based software for project´s
management and control, helpdesk services,
billing and cost control, workflow, etc.
• AnyHelp, Silver Partner de NetApp, offers
solutions dedicated to storage for IT business
applications and infrastructure.
• Communications: Characterize, monitor and
analize traffic in order to deeply know their
behavior.
• Supercomputing: accelerate and optimize
applications/critical processes to anticipate
outcomes, increase infrastructure and
consumption efficiency, and expand analysis
capacity.
High Performance Computing & Networking.
TECHNOLOGIES AS A SOLUTION

CLIENTS & PARTNERS

HISTORY
1998
Plaza de Castilla, 3
28046 - MADRID
Consell de Cent, 322
08007 - BARCELONA
2006
2004
2008
3 Heath Square - Boltro Road
Haywards Heath - RH16 1 BD
Avenida Paulista,1009-20º Andar
Bela Vista - SÃO PAULO
U.K.
BRASIL

Consulting and Services Management Projects
Experts
Over 15 years providing services
High knowledge of several IT Platforms
Absolut adaptation to customer requirements
Training in over 40 IT areas with more than 300 different
programs
Over 500.000 professionals have been trained
Almost 25.000 national and international companies have
trusted Impacta
Over 20 years training qualified professionals
STRATEGIC PARTNERSHIP I

Software Factory
+ 1.700 Profesionals
+ 500 Certified Profesionals
+ 750 Software Factory Profesionals
+ 350 Outsourcing Profesionals
International presence in 7 countries
Services Offering
• Consulting
• Administration Services
• Testing
Managed Services
Training according to
the client´s needs
+280 Profesionals
Specialized in several IT areas
• Exploitation
• Development
• Testing Q.A.
• Arquitecture
Offices in MAD, BCN, Brasil, UK
Compliance Services Experts
IT Training according to
the client´s needs
STRATEGIC PARTNERSHIP II
UNION

Alemania
Francia
/Bélgica
EE.UU.
PanamáMéxico
Venezuela
Hong Kong
Colombia
Perú
R. Dominicana
Ecuador
With which we share independence and service excellence
INTERNATIONAL
PARTNERS
INSTITUTIONAL RELATIONS
GLOBAL PRESENCE

BUSINESS EVOLUTION
330.665
630.117
709.597
1.571.898
1.780.080
2.331.140
2.059.180
2.760.479
3.881.564
4.894.163
6.786.577
7.772.650
8.438.485
10.067.123
11,678,336
14.752.357
0
2.000.000
4.000.000
6.000.000
8.000.000
10.000.000
12.000.000
14.000.000
16.000.000
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*
Revenue (€)
16 15 31 48 50 51 54
80 85
110
142
169 189 228
261
317
0
50
100
150
200
250
300
350
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013*
Staff

‘ChamberTrust Seal' is a worldwide reference
to build confidence in electronic commerce.
This label provides traceability and confirms that
the company is a member of the Chamber of
Commerce and local industry.
Companies that have earned the "Chamber
Trust" are inscribed in its worldwide records with
a full description of the entity.
ETHICS AND CREDIBILITY
CODE OF
PROFESSIONAL
ETHICS
&
BEST PRACTICES
Smart
Solutions
Version 6.0 / 2013

Extensive coverage of management and services (up to 24x7)
Speed and flexibility in responding to the requirements
Constant monitoring of services and professional staff
High contractual stability with clients and professional staff
Lightweight Structure with rational costs
Dynamic & Independent Company with global presence
Application of ethical margins
AnyHelp´s CONTRIBUTION

DEVELOPMENT SUPPORT
SCOPE
Support to Design and Development areas on the range of previous environments:
 Development, Integrated Environment, Technical Certification, User Certification, Quality and
Preproduction.
This support is being provided for the following specialties:
COVERAGE AND ALLOCATED
PROFESSIONALS
Coverage over 24x7 with permanent presence from 8:00 until
20:00 from M to F with the assignation of 4 professionals team
full time, whom are multidisciplinary to provide support to the
different disciplines.
DURATION
Renewed annually since 2008.
DESCRIPTION
Permanent support to the new IT architecture and Group Platform (core banking) development of
an important Bank from the monitoring and databases point of wiew.
 DB2, ORACLE , DB2 UDB, Websphere, MQSeries - MQWorkflow.
Support, diagnosis and incident resolution according to the established SLA.

DISTRIBUTED STORAGE
PROFESSIONALS
Coverage over 24x7 with permanent presence from 7:00
until 20:00 from M to F with the assignation of a 12
professional team full time.
DURATION
4 years (2011– 2015).
SCOPE
Environment management, administration and control, incident resolution, new requirements
attention, continuous improvement of the distributed area and related products, technical and
human resources improvement, BRS improvement, Processes and procedures documentation Key
Management Data based on SLA.
DESCRIPTION
Distributed Systems Storage management (1,7 PB) on different technologies (EMC, Hitachi, Fujitsu,
etc.)
 Composición Comité de Dirección
Director Unidad
RESPONSABILIDAD
Gestor del Servicio
EMPRESA
Coordinador del Servicio
Director Operaciones
Service Manager
Coordinador Técnico

MAINFRAME STORAGE
DESCRIPTION
Integrated management of all mainframe storage systems in different technologies (IBM, CA,
BMC, Hitachi, Fujitsu etc.)
SCOPE
Management, administration and environment control, incident resolution, attention to new request,
storage continuous improvement through the development and implementation of new HW and SW
technology projects, automation of routine tasks, BRS improvement, documentation of processes
and procedures and reporting and dashboards based on ANS.
COVERAGE AND ASSIGNED
PROFESSIONALS
24x7 coverage with permanent service
from 7:00 to 20:00 Monday to Friday
Team of 7 professionals full time.
DURATION
4 years (2013– 2017).

PRODUCTION SUPPORT
DESCRIPTION
Permanent support to the Production Area from the Systems Technology point of view over both
Host and Distributed environments.
SCOPE
The contracted support refers to the different available technologies and to the management of the
following processes:
Management of infrastructure, management of configurations, introduction of applications, follow-
up of tests, performance monitoring and analysis, management of supports and recoveries,
management, follow-up and resolution of incidents and management of requests
COVERAGE AND ALLOCATED PROFESSIONALS
Coverage over 24x7 with permanent presence from 7:00 until 20:00 from
M to F with the assignation of 17 professionals full time arranged in two
groups (host and distributed).
DURATION

WAS DISTRIBUTED MONITORS
SCOPE
Support to production and development areas in the previous environment field:
 Development, Production, Integrated Environment, Technical Certification and User
Certification.
This support has been provided for the following specialties:
 Websphere Application Server, Oracle WebLogic Server, Sun One WebServer , Tivoli Access
Manager, Dynatrace.
Support, diagnosis and incident resolution according to the defined SLA.
Coverage over 24x7 with permanent presence from 7:00 until 22:00 from M to
F with the assignation of 9 professionals full time, whom are versatile to provide
support to the different disciplines.
DURATION
4 years (2013– 2017).
DESCRIPTION
Administration and Maintenaince of aplication servers, web servers, Webseals y LDAP over
distributed envioremnts for diverse BBVA platforms, as is Online Banking, Branches, Intranet, …

SCOPE
All these activities are key for the achievement of any project, in addition they will be
established by country and by landmark.
Coverage over 24x7 with permanent presence from 8:00 until 18:00 from M to F with the
assignation of 11 professionals full time .
DURATION
Renewed annually since 2011.
TECHNICAL PROJECT
MANAGEMENT OFFICE
DESCRIPTION
Summary of technical requirements, check and analysis that must satisfy the system and the
awaited quality, by means of meetings or technical sessions.
Project coordination in areas of development and put into operation in production in Spain and
Latin America.
Involvement with the technical groups to participate on the design of the technical solution.
Infrastructure analysis depending of the country and adecuation of the solution to this study.
Involvement/Monitoring of technical tests following the established deadlines.
Problems escalation and technological risks management.

BIG DATA PLATFORM SERVICE
Coverage over 24x7 with permanent presence from 09:00 until 18:00 from M
to F with the assignation of 3 multidisciplinary professionals.
DURATION
DESCRIPTION
Continuity warranty of the infrastructure platform.
Complete management of the databases in order to optimize their working.
Distribute the freight and start-up of the tasks on each machine, following the rules of
working of each system.
Management of the fluency and the exchange of formated information with different remote
units of the corporative entity.
Manage the operational planning of the Hardware and Software base of the technological
platform.
To set up a protocol of intervention to make sure the communication between the different
areas of the bank.
SCOPE
All the Technological Infrastructure who include Z series, I series and P series as well as those
related services.

BASE AND PERFORMANCE
SOFTWARE SERVICE
PROFESSIONALS
Coverage over 24x7 with permanent presence from
09:00 until 23:00 from M to F with the assignation of
7 professionals.
DURATION
DESCRIPTION
Operating system and base software management, administration and control over mainframe
environment, with a special emphasis on the permanent optimization of the system output.
SCOPE
The contract service refers to the management, administration and control, support to incidents
and improvement & optimization of the mainframe environment system capacity for all the banks
of the Bank Corporation assigned to the Bank Production Center (Spain, Portugal and Chile
among others) as well as other banks of the Company.
Additionally the service performance extends to other Group Santander banks (Brazil, Mexico
and UK).

DATABASE ADMINISTRATION
SERVICE
DESCRIPTION
Permanent and applicable support to DB2 Database
Area for their Administration on Mainframe
Environment.
SCOPE
The contracted service regards to the management,
administration, control and support to incidents of
the BBDD DB2 on Host Environment for all the banks
of the Company assigned to the Production Center of
the Bank (Spain, Portugal and Chile, among others)
as well as other Corporate Banks.
PROFESSIONALS
08:00 until 23:00 from M to F with the assignation
of a 5 professional team.
DURATION
DESCRIPTION
Management, administration and control of the Microsoft
SQL Databases of all the Technological Platform with a
special emphasis on the permanent improvement of the
system performance.
SCOPE
The contracted service regards the management,
administration, control and support to incidents and the
improvement and optimization of the Databases SQL
performance for all the Bank facilities. With the aim to
control the different applications of the Database SQL
working, and to carry out the necessary corrective actions
to solve the problems that prevent the correct use of the
platform.
PROFESSIONALS
09:00 until 19:00 de L a V from M to F with the
assignation of 6 professionals team.
DURATION

FASEDE REVERSIÓN
Inventario
Configuración
Procedimientos
SOPORTEA
USUARIOS
MANTENIMIENTO
EQUIPOS Registro
Incidencias
HelpDesk
Mejorasy
Proyectos
FASESERVICIO
REGULAR
FASEINICIAL
DIAGNÓSTICO Y
DOCUMENTACIÓN
FASEDE EVOLUCIÓN
TECHNICAL SUPPORT AND
PLANIFICATION SERVICE
DESCRIPTION
Technical Support Service for a big Corporation,
assuming all the maintenance of the infrastructure and
support. Remote Technical Support and telephonic
control to all the spanish offices.
PROFESSIONALS
Coverage over 24x7 with permanent presence from M
to F from 08:00 until 18:00 being covered the service
for a multidisciplinary team of 7 professionals.
DURATION
DESCRIPTION
Technical Support Service for more than 120 users of the
bank, assuming all the maintenance aspects of the
infrastructure and support to the users.
PROFESSIONALS
Coverage over 24x7 with permanent presence from M to
F from 08:00 until 19:00
being covered the service for a
team of 3 professionals.
DURATION
SCOPE
Management, administration and control of the
infrastructure watching over for the permanent availability
of the service, including system and network installation
(servers, hardware, middleware and software). Manage
the communication requirements including the different
network components (Connections, routers, multiplexors),
diagnosis and resolution of problems, monitoring and
optimization of the costs of the connections, telephones
and security control.
SCOPE
Management, administration and control of the
infrastructure watching over for the permanent
availability of the service, including system and
network installation (servers, hardware, middleware
and software).
Technical Support through remote control to all the
spanish offices.

OPERATION SERVICE
DESCRIPTION
Multiplatform operation management, (host and
distributed) of the available systems, which currently
give support to more than 70 business organizations.
SCOPE
Management of all the multiplatform operations
which give support to the business and operative of
the banks, thus assuming all the tasks of the
operating room.
PROFESSIONALS
M to S by means of the morning, evening and night
turns. Nowadays there is a 21 professionals team full
time (host and distributed).
DURATION
The service starts just with a Technical Assistance
service, but since March 2012 it’s assumed as a
Managed Service (SLA) of all the operative.
DESCRIPTION
Multiplatform Operation Management (AS/400 &
Distributed) of the current systems providing support
to the Batch Control Center.
SCOPE
Multiplatform Operation Management which
provides support to the operative and the business of
the Bank. The procedure is focused on the daily
operative and the control of all the batch processes
of the Santander Group on Medium Systems and
AS/400.
PROFESSIONALS
M to S by means of the morning, evening and night
turns. Actually a 5 professional full time team
(AS/400 & distributed).
DURATION
The service starts as Technical Assistance from 2008
until the present day.

COMMUNICATION SERVICE
COVERAGE
Coverage over 24x7 with permanent presence from M to F from 09:00
until 18:00 with an 8 professional team.
DURATION
Annually renewed since 2007.
DESCRIPTION
Maintenance of the network & communication systems on an optimal condition according to the
Service Level Agreement.
Detection and resolution of incidents on the communication components and the security
systems.
Carry out the preventative and corrective necessary actions to solve the problems who affect
the correct use of the communication platform.
Create the Communication Plan and update it according to the evolution of the service
requirements, reporting regularly the operation, reliability degree and service provided by
the different communication networks.
Design and change the configurations of each network to adapt it to the operational necesities
of every moment.
SCOPE
Communication System including all the network platform and the systems focused on the
interconnection of datum's and applications.

Coverage 24x7 with permanent presence of a 5 Professionals Consultants to the needs of the
organization.
DURATION
Biannually, with end of 31-12-2011, being able to be renewable annually.
DESCRIPTION
Revision and analysis of all the documents of the organization regarding to recovery of
information, and duration of the Operations Centre in Tres Cantos, with the aim of analyzing it
and define simulations suitable to their requirements and actual situation or predictable future.
International Standard Analysis related business continuity concerns, such as COBIT, ISO 25999,
ISO 27001, ISO 38500 or National Security Diagram.
Revision, Adaptation and Development of documents related to Business Impact Análisis (BIA)
and critical suppliers.
Support to the Start-up and realization of the crisis simulations that are going to be executed
in the Bank and check of the results.
Reporting development and a final report who integrates the actions to execute
Accomplishment of reports and of a final Report which integrates the actions to execute that
have been detected during the accomplishment of the simulation, establishing a strategy of
improvement continues according to the cycle PDCA.
Preparation and delivery of awareness sessions for managers involved (Committee of crisis
management and control and support units).
BUSINESS RECOVERY SERVICES

EXPERIENCE & KNOWLEDGEMENT
• CORPORATIONS & COMPANIES
• NEEDS & RESTRICTIONS
• MARKET & PROFESSIONALS
HIGHLY PARTICIPATORY MANAGEMENT
• OPINION AND MONITORING FROM CLIENTS
• PROFESSIONAL INVOLVEMENT
• INTERNAL AND EXTERNAL TRAINING
POSITIONING
• PROFESSIONAL STABILITY IS THE COMPANY STABILITY
• AGILITY, FLEXIBILITY AND EFFICIENCY
• OPEN & TRANSPARENT COMMUNICATION
DIFFERENTIATED VALUE

CONSTANT PRINCIPLES
STABILITY
DO NOT DISTURB
TRANSPARENCY / HONESTY
1998

THANK YOU

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