Srujan Shetty is a system analyst based in Dubai, UAE seeking a creative and challenging role using cutting-edge technologies. He has over 7 years of experience in IT infrastructure, strategy, and project management for the hospitality and retail industries. Currently working as IT Assistant Manager at Nandos UAE LLC, his responsibilities include managing the IT department, implementing POS systems, maintaining servers and networks, and developing business intelligence reports. Srujan has a strong technical background across various technologies and systems including Microsoft Dynamics, LS Retail, networking, databases, and business analysis.

1. Srujan Shetty
Dubai,UAE • +971-552365979 • srujan1090@gmail.com • LinkedIn: Srujan Shetty
System Analyst
Towork in acreative and challenging environment usingcutting edge technologies where I could
constantly learn new things sothat I should progress towards new height sand takemy
organization to the same level.
• IT Infrastructure • IT Strategy, Policy &
Procedure
• Social WIFI
• Locality Program
• Microsoft Dynamic
NAV
•Retail and ERP
Domain
• Project Management • Training / Mentoring • LS Retail
• Hospitality Domain • Vendor Management • Power
BItableauMISBI
• Business Solution
• POS Software
& Hardware
• Integration
Zomato/Delivero
• Leadership
• Team Building
• Avaya IP Office
• Analytical Skills • SQL DB Administration • Data/Voice/VoIP • Call Center Infrastructure
➢ 7+ Years of Experienced Senior administration with a demonstrated history of working in the
Hospitality & Retail industry and a successful track record of helping organizations get the best return
on their technology investments and using technology as a competitive advantage.
➢ A strong background in both Business development and Infrastructure across different locations
specialized in building IT strategy Analytical Skills, ERP Software like Microsoft NAV and Point of
Solution(LS Retail, Future POS), HR Software’s, IT Service Management, and Systems Engineering.
Strong information technology professional with a Master's degree.
➢ Good hands on experience on developing MIS reports using Microsoft Power BI
➢ Good hands on experience on defines application problem by conferring with Management and Develops
solution by preparing and evaluating alternative workflow solutions.
➢ Good hands on critical IT setups, remote support to local and international users, client-side projects,
providing end to end support to end customer/vendor/end-user interaction on Business requirements.
➢ Ability of handling 300-500 users with team coordination. Good team player.
➢ Active participation as technical resource communicates technical knowledge & recommendations
professionally & appropriately to customers. Analyses determine & manage most cost-effective
method of product implementation.
➢ Strong R&D skills along with Troubleshooting and problem-solving skills.
➢ My specialties are leadership, project management, product management, business analysis, process
improvement/reengineering, technology evaluation
➢ Setting up new users' accounts and profiles, configuring passwords and dealing with password issues
Career Objective
AREAS OF EXPERTISE
Professional Summary

2. Nandos UAE LLC May 2017 to till Dated UAE,
Dubai
Position Held
IT Assistant Manager
Company Profile Nando’s UAE LLC is an entity as part of a master franchise agreement to bring the
world-renowned afro-Portuguese flamed grill Peri-Peri chicken restaurants
(Nando’s) to the region. With beginnings in 2002, Nandos UAE has grown from 1
restaurant to 25 outlets in total with the chain’s footprint reaching all Emirates.
Deemed as fast-casual dining within uniquely designed restaurants that would
surely remain unforgettable. At present, Nandos UAE has a headcount of close to
650 and own a Call Center.
ACHIEVEMENTS:
As the IT Assistant Manager, in the absence of IT Manager for long period (Over a year) I able to oversee the
information technology needs of Nandos UAE including supervising subordinates, coordinating software
implementation and upgrades, determining the IT budget and equipment needs, and ensuring systems security.
Always advised Nandos UAE on technology and how it can help them perform better, then oversee new systems
design and development. No matter what the project is, I be the responsible for a lot of the planning, justification
and evaluation.
➢ Implemented POS systems (LS Retail) in all 22 restaurants with in short time and delivered required
reports in the outlet level as well as MIS reports
➢ Maintain Point of sales (LS Retail) such as creating Menus, discounts, new items, promotions and training
across all the 22 stores with different price groups
➢ System administration and ownership of Microsoft Dynamics NAV systems and projects, including reports
and analysis
➢ Implemented Microsoft BI including setup of Power BI Landscape and Architecture
➢ Implemented a new LS Retail Call Center, Integrated with AVAYA IPO and Etisalat PRI.
➢ Integrated Point of Solution (LS retail) with online ordering portals Zomato and Deliveroo.
➢ Implemented Centralize Email system (Office 365) Managed active directory and user accounts.
➢ Barcode label designs and keep track on IT assets and other retail products.
➢ Implemented Social WIFI and Guest Access WIFI with proper Firewall and Security.
➢ Centralized CCTV system which is Integrated with mall management and Police HQ.
➢ Centralized Music system with BOSE, auto controlled by time
➢ Website administration and mobile app management.
➢ New Servers, Backup Systems and Cloud base systems, Antivirus for all system are implemented and
monitoring.
➢ Have strong communication skills including the ability to present information accurately and concisely.
➢ Team integrity and willingness to share information in order to educate all employees
➢ Has able to work on several projects at the same time and to prioritize effectively
JOB ROLE/DESCRIPTION:
• Managing the IT Department of Nandos UAE including Software and Infrastructure
• Work with the broader IT team and external partners and suppliers on problem management across all IT
systems.
• Full management and support of the company hardware including PC, MAC, Windows mobile, apple
mobile devices and surface pro tablets
• Maintain asset records of hardware and software for compliance and audit control
• To manage and drive various IT projects throughout the business sometimes multiple projects at once.
• Planning and undertaking regular and scheduled maintenance upgrades.
• Conducting regular health checks on computer equipment and PC.
• Responding to IT maintenance issues as well as the servicing.
• Close collaboration with vendors and computer users to determine the nature of any problems.
• Managing stocks of various office equipment, when needed replacing the hardware in the entire
branches.
• Testing and evaluating new applications and software.
• Support various applications implemented in the entire organization also Provide technical and
functional support
• Documenting and maintaining current inventory of IT assets used by all users on on-going basis.
• Install and support LANs, WANs, network segments, Internet, and intranet systems.
Work Experience

3. Work Experience
Triumph Technologies FZ LLC
April 2015 May 2017 Dubai,UAE
Position Held Business Consultant
Company Profile Triumph Technologies is the providers of technology and services for Business Process
Automation in the Retail and Hospitality industry in various locations in Dubai
ACHIEVEMENTS:
➢ Good experience in both Retail and Hospitality domains with implementation of Point of Sale systems
(Future POS) and maintained several Infrastructure clients.
➢ Good hands on experience of deliver different MIS report for multiple clients
➢ Experience in Microsoft Dynamics Applications and Office 365
➢ Good hand on experience on manage/support remotely all IT business needs of POS across all the
locations
➢ Responsible for managing the entire Infrastructure Operations related to Servers, Maintenance, Data
Center, Network & System Levels along with System Administration tasks and complete Inventory
Management
➢ Hardware, Network and IT infrastructure setup for Retail and Hospitality Customers.
➢ Responsible for planning & strategizing network system expansion, analyzing designs as well as
technical issues and evaluating compatibility of the server
➢ Implement and design Future and Hospitality Software for Triumph Technologies customers
➢ Triumph Technologies Network and IT infrastructure setup in Dubai Office.
➢ Instrumental in administering maintenance of backup systems, NAS, troubleshooting of servers and
supporting the architectural team in designing the network
➢ Major Projects Done: Nandos, Shakespeare, HOT brands and Food Quest.
JOB ROLE/DESCRIPTION:
• Business Consultant for Future POS application as well as IT Infrastructure
• Implement and support infrastructure standards within Triumph and for Customers. Regional
infrastructures refers to network setup (Router/switches etc), local area networks, print and file
servers, desktops, Laptops and POS, wireless access points, printers, Tabs and Hand Held Terminals,
invoicing, IT Purchase, Budgeting, Asset management, network and system security policy (Intellectual
property protection, Network and system security, Intrusion detection, Virus protection and Contingency
planning) and preparing report.
• Direct/Lead a team that is responsible to provide support to Future POS application like SQL DB
administration, Active directory, DHCP, DNS, MS Products etc.
• Manage multiple simultaneous projects internal and customers (IT infrastructure, Mobilization system
with and works closely with Project owners & managers, customers, service providers, Operation and
Finance teams to ensure IT projects are aligned with business standards and global technology standards
and are delivered on time within budget
• Manage local vendor/supplier contracts and relationships in support of the information technologies.
• Manage local internet service and support in compliance with global standards.
• Approve the standards global image for desktop, laptop and POS computers in compliance to
company policy and license agreement.
• Develop and manage regional infrastructure/application budgets, provide detailed cost estimates for
business and regional infrastructure projects.
• Establish and maintain clear communications with Customers and IT senior management in regards to
status, issues, progress, and risks.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading
business and professional publications, networking, and participation in professional organizations.
Implementing Disaster recovery plan, conducting test and auditing.
• Establishes network by evaluating network performance issues including availability, utilization,
throughput, good put, and latency; planning and executing the selection, installation, configuration, and
testing of equipment; defining network policies and procedures; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance
tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining
documentation.

4. Technical Skills
➢ Application management: New application roll-out, Cost/IT budget management, Resource
and long-range planning.
➢ Support management: Service desk/help desk – IT Products, Applications support,
Problem management and Service level management. Maintenance of POS systems,
Barcode Printer, Scanner and Stock taking devices.
➢ System Security management: Intellectual property protection, Network and system
security, Intrusion detection, Virus protection and Contingency planning.
➢ Hardware and software Release management: Change management, Configuration
control/asset management, Software distribution/licensing and Quality assurance.
➢ Operations Management: Network/System administration, Monitoring and Availability
management.
➢ Partner Management: Maintenance vendors, Managed services, outsourcers, trading partners
and Software/hardware suppliers.
➢ CompletedMasterofTechnology (MTECH, CSE)fromCalorxTeachersUniversity
Ahmedabad, India (Certificate attested by UAE embassy).
➢ Completed Bachelor of Technologies (CSE) from Jawaharlal Nehru Technological
University Hyderabad, India (Certificate attested by UAE embassy).
Other Skills:
Adobe Suite – Photoshop, Illustrator,
Flash, Dreamweaver, After
Effects,Autocad,Bentley,Hammer
Business Communication
IT and Project Management
Skills
Name : SrujanKumar.T
Father : Anjaneyulu
Date of Birth : May 10th 1990
Nationality : INDIAN
Languages Known : English, Telugu and Hindi.
Permanent Address : Hyderabad, India.
Passport : K1855019
Project Management : D989889
MCSENumber : 13687291
UAEDriving License : 63600200
I hereby declarethat theinformation furnished aboveis true tothe best of my knowledge and
belief.
Date:
Place:Dubai SrujanKumar.T
▪ ERP : Microsoft Dynamics NAV, LS Retail, LS Hospitality, Mobile Loyalty, Mobile
POS and Web Services.
▪ Systems : Windows 7/8/10, Windows Servers.
▪ DB : MS SQL Server.
▪ Domain : LS-Retail and Microsoft NAV.
Academic Records
Personal
Declaration