This document discusses TIM Participações S.A.'s re-launch plan update presented at a Latin American CEO conference in January 2010. It summarizes issues in 2008, including strategic indecision, an obsolete offering, and shortcuts taken to boost short-term profitability, which led to loss of competitiveness. The re-launch plan focuses on improving brand positioning and network quality, growing the subscriber base through new plans, and achieving self-financing through cost reductions. Key achievements highlighted include reversing the declining market share trend, improving customer satisfaction levels, and ending the erosion of its post-paid subscriber base.
This document summarizes TIM Participações S.A.'s presentation at the Morgan Stanley Latin America CEO Conference in January 2010. It discusses TIM's issues in 2008 with its strategic approach and offerings. TIM's re-launch plan focused on a new commercial approach with simplified post-paid and pre-paid plans. Some key achievements highlighted were reversing its declining market share, growing its pre-paid customer base, and ending the erosion of its post-paid base through its new plans and commercial efforts.
1) TIM presented its strategic plan update which focuses on 5 key tasks over the next 3 years: grabbing growth opportunities in voice, mobile data, and convergence; building a solid network; and improving efficiency.
2) In 2009, TIM repositioned itself as the #2 mobile operator in Brazil through network and service quality improvements as well as an efficiency plan.
3) Looking ahead, TIM aims to maintain leadership in key metrics like ARPU while growing its customer base through innovative offerings in areas like voice, mobile data, and convergence with fixed line services.
The document provides a presentation of TIM Participações S.A.'s 4Q09 results. Some key points:
1) TIM Brasil has undergone a repositioning track over the past 15 months to reverse client losses and return to growth, focusing on offer innovation, quality recovery, and efficiency savings of over R$1 billion.
2) 4Q09 results show signs of turnaround with growing subscriber base, traffic, ARPU and revenues increasing quarter-over-quarter. EBITDA margin expanded to 28.2% in 4Q09.
3) For the full year 2009, EBITDA increased 5.6% and net profit grew 29% compared to 2008,
FY 2010 Results & Plan Update - L. LucianiGruppo TIM
This document summarizes TIM Brasil's 2010 results and provides an update to its plan. Key highlights from 2010 include growing revenues by 5.1% and EBITDA margin by 2.9 percentage points. TIM Brasil expanded its customer base by 24% to 51 million lines and gained market share. It achieved a top brand position and network quality leadership. The document also discusses lessons learned in 2010 around matching growth and profitability. It notes TIM Brasil's approach of addressing the entire market and challenging traditional models helped drive its success. The presentation provides an overview of opportunities in Brazil's growing mobile market and expanding middle class.
1) TIM Brasil presented its 4Q09 results, showing signs of a turnaround from difficulties in previous years. 2) Key metrics like subscriber base, traffic, ARPU and revenues all improved quarter-over-quarter. 3) The subscriber base grew to 41.1 million, ARPU reached R$27, and service revenues increased 5.4% compared to last quarter.
The document summarizes TIM's acquisition of AES Atimus. Key points:
1) TIM is acquiring AES Atimus for R$1.6 billion, gaining 5,500 km of fiber optic network assets primarily in Sao Paulo and Rio de Janeiro.
2) Closing is expected in Q4 2011 with integration to be completed by Q1 2012.
3) The acquisition is expected to create shareholder value through OPEX/CAPEX savings of R$250 million in 2012 and R$1 billion over 3 years, accelerating mobile revenue growth, and expanding TIM's fixed line business.
TIM Participações S.A. reported its results for the second quarter of 2008. [1] The company saw a 1% growth in average revenue per user (ARPU) despite an overall market drop, supported by increased minutes of use. [2] Value-added services revenue grew 21% quarter-over-quarter and 49% year-over-year. [3] EBITDA increased 19% quarter-over-quarter to R$637 million, with a recovering EBITDA margin of 20.0%, despite partial spillover of trends from the first quarter of 2008.
Vivo Participações reported its 1Q06 results with the following highlights:
- Vivo maintained its leadership in the Brazilian cellular market with a 33.7% share and over 30 million subscribers.
- Key metrics like EBITDA, operating cash flow, and mobile ARPU declined compared to 1Q05 and 4Q05 due to competitive pressures.
- Vivo continued investing in its network to expand 3G coverage and meet Anatel quality standards, with capex of R$878 million in 1Q06.
- The company proposed a second stage of corporate restructuring to further incorporate its subsidiaries.
This document summarizes TIM Participações S.A.'s presentation at the Morgan Stanley Latin America CEO Conference in January 2010. It discusses TIM's issues in 2008 with its strategic approach and offerings. TIM's re-launch plan focused on a new commercial approach with simplified post-paid and pre-paid plans. Some key achievements highlighted were reversing its declining market share, growing its pre-paid customer base, and ending the erosion of its post-paid base through its new plans and commercial efforts.
1) TIM presented its strategic plan update which focuses on 5 key tasks over the next 3 years: grabbing growth opportunities in voice, mobile data, and convergence; building a solid network; and improving efficiency.
2) In 2009, TIM repositioned itself as the #2 mobile operator in Brazil through network and service quality improvements as well as an efficiency plan.
3) Looking ahead, TIM aims to maintain leadership in key metrics like ARPU while growing its customer base through innovative offerings in areas like voice, mobile data, and convergence with fixed line services.
The document provides a presentation of TIM Participações S.A.'s 4Q09 results. Some key points:
1) TIM Brasil has undergone a repositioning track over the past 15 months to reverse client losses and return to growth, focusing on offer innovation, quality recovery, and efficiency savings of over R$1 billion.
2) 4Q09 results show signs of turnaround with growing subscriber base, traffic, ARPU and revenues increasing quarter-over-quarter. EBITDA margin expanded to 28.2% in 4Q09.
3) For the full year 2009, EBITDA increased 5.6% and net profit grew 29% compared to 2008,
FY 2010 Results & Plan Update - L. LucianiGruppo TIM
This document summarizes TIM Brasil's 2010 results and provides an update to its plan. Key highlights from 2010 include growing revenues by 5.1% and EBITDA margin by 2.9 percentage points. TIM Brasil expanded its customer base by 24% to 51 million lines and gained market share. It achieved a top brand position and network quality leadership. The document also discusses lessons learned in 2010 around matching growth and profitability. It notes TIM Brasil's approach of addressing the entire market and challenging traditional models helped drive its success. The presentation provides an overview of opportunities in Brazil's growing mobile market and expanding middle class.
1) TIM Brasil presented its 4Q09 results, showing signs of a turnaround from difficulties in previous years. 2) Key metrics like subscriber base, traffic, ARPU and revenues all improved quarter-over-quarter. 3) The subscriber base grew to 41.1 million, ARPU reached R$27, and service revenues increased 5.4% compared to last quarter.
The document summarizes TIM's acquisition of AES Atimus. Key points:
1) TIM is acquiring AES Atimus for R$1.6 billion, gaining 5,500 km of fiber optic network assets primarily in Sao Paulo and Rio de Janeiro.
2) Closing is expected in Q4 2011 with integration to be completed by Q1 2012.
3) The acquisition is expected to create shareholder value through OPEX/CAPEX savings of R$250 million in 2012 and R$1 billion over 3 years, accelerating mobile revenue growth, and expanding TIM's fixed line business.
TIM Participações S.A. reported its results for the second quarter of 2008. [1] The company saw a 1% growth in average revenue per user (ARPU) despite an overall market drop, supported by increased minutes of use. [2] Value-added services revenue grew 21% quarter-over-quarter and 49% year-over-year. [3] EBITDA increased 19% quarter-over-quarter to R$637 million, with a recovering EBITDA margin of 20.0%, despite partial spillover of trends from the first quarter of 2008.
Vivo Participações reported its 1Q06 results with the following highlights:
- Vivo maintained its leadership in the Brazilian cellular market with a 33.7% share and over 30 million subscribers.
- Key metrics like EBITDA, operating cash flow, and mobile ARPU declined compared to 1Q05 and 4Q05 due to competitive pressures.
- Vivo continued investing in its network to expand 3G coverage and meet Anatel quality standards, with capex of R$878 million in 1Q06.
- The company proposed a second stage of corporate restructuring to further incorporate its subsidiaries.
TIM Participações S.A. reported its 4Q07 and full year 2007 results. Key highlights included meeting or exceeding all 2007 targets, with total net revenues growing 14.6% and mobile subscriber base reaching 31.3 million. TIM maintained its leading market share of mobile subscribers at 25.8% and reported a positive net income in 4Q07 and for the full year 2007. The company continued to expand its commercial strategy through convergence offers and low-cost plans, while optimizing sales channels and reducing subscriber acquisition costs.
Raiffeisen Bank Hungary wanted to increase sales efficiency and reduce costs. They implemented a digital signage solution from Onlinet and Cisco across 70 branches. The system displays videos, commercials, and customer queue numbers on LCD screens centrally managed from one location. This replaced static paper posters and allowed targeted messaging. It helped improve the customer experience and cut costs while providing data to help increase sales and cross-sales. The bank saw the system play a key role in improving customer service and increasing sales efficiency.
The Sorrento team proposes reorganizing field sales to address challenges from industry consolidation and increased competition. They will combine food and household product sales roles, introduce Territory Marketing Executives to tailor strategies to different areas, and triple the number of Modern Trade Activation Executives to engage emerging retailers. Responsibilities will be split between "hunters" who pursue new clients and "farmers" who maintain existing accounts. The changes aim to facilitate cross-selling, increase sales by 15-40%, and improve efficiency.
1. BRMALLS reported strong financial results in 1Q11, with net revenue up 68.4% and NOI increasing 70.5% compared to 1Q10. Same store sales growth remained strong, particularly for leisure and satellite stores.
2. The company acquired interests in three malls during the quarter for a total of R$108.7 million, with actual NOI exceeding projections. BRMALLS also opened two new projects - Via Brasil Shopping and an expansion of Shopping Tamboré.
3. Looking ahead, BRMALLS has a development pipeline expected to add over 188k sqm of GLA by 2013, and concluded an acquisition of Shopping Center Paralela for
1) The company's net revenue in 1Q11 totaled R$179.1 million, up 68.4% from 1Q10. NOI reached R$158.6 million, up 70.5% from 1Q10. Adjusted EBITDA increased 58.6% to R$140.6 million.
2) Same store sales growth remained strong, particularly for leisure and satellite stores which posted double digit growth. Occupancy rates increased to 98.1% while same store rent growth was 10.1%.
3) The company acquired interests in 3 malls representing R$108.7 million in capex with an average IRR of 13.7%. Actual NO
Pricing Analytics - Pricing Mobile Data, London 2012cVidya Networks
The document discusses strategies for telecommunications companies to achieve differentiation in mature markets through advanced analytics. It provides examples of how tiered pricing plans can constrain high-usage customers and how new tariff launches can be measured. Additional strategies discussed include zero-rated social networks, happy hours for time-shifting internet usage, speed buttons, and tailored offers personalized for each customer. A case study shows how these analytics helped Orange France think long-term and already outperform main competitors.
charter communications 3Q_2008_Earnings_Presentation_vFINALfinance34
Charter Communications held its third quarter 2008 earnings call on November 6, 2008. The document provides a cautionary statement regarding forward-looking statements made on the call. It notes that while Charter believes its plans, intentions and expectations are reasonable, actual results could differ materially due to risks and uncertainties. The document lists some key risk factors that could cause actual results to differ from forward-looking statements.
Safaricom Ltd reported its financial results for fiscal year 2010. Key highlights included:
- Revenue increased 18.9% to KES 83.96 billion while EBITDA grew 31.0% to KES 36.60 billion.
- Net income increased 44.2% to KES 15.15 billion.
- The company maintained its number one position in the Kenyan mobile market with a 78.3% subscriber market share.
- Subscriber base grew 18.2% to 15.79 million, driven by growth in data and M-PESA users and services.
1. BRMALLS reported strong financial results in 1Q11, with net revenue up 68.4% and NOI increasing 70.5% compared to 1Q10. Same store sales growth remained strong, particularly for leisure and satellite stores.
2. The company acquired interests in three malls during the quarter for a total of R$108.7 million, with actual NOI exceeding projections. BRMALLS also opened two new projects according to schedule.
3. Subsequent to 1Q11, BRMALLS acquired Shopping Center Paralela for R$285 million, and expects to improve occupancy and NOI through active management.
TIM Participações S.A. is a major Brazilian telecommunications company operating since 1998. It has over 70 million customers, making it the second largest mobile operator in Brazil. TIM provides mobile and landline phone services across Brazil through over 11,500 antennas covering 94% of the urban population. In 2012, TIM had over $18 billion in revenues and paid over $8 billion in taxes. The company aims to expand connectivity across Brazil and increase revenue through growing its customer base and data services.
This document provides a summary of Virgin Media's financial results for the third quarter of 2007. It discusses improvements in customer and revenue growth metrics compared to previous quarters. Specifically, it notes record quarterly gross additions and reduced churn. It also summarizes growth in the company's broadband, TV, telephony, mobile, and business services segments. The document concludes with discussions of operating cash flow, revenue, and net debt levels.
This document discusses services marketing and provides information on several related topics. It begins with a brief introduction to services marketing and business models. It then discusses why enrolling in a services program can add value. Several pages cover the differences between products and offers, what comprises a product, and barriers to purchasing services. The document also examines the product and services lifecycle in detail. Finally, it introduces the concept of service blueprinting and why it is useful, providing an example blueprint for a design engineering process.
8 scientifically validated tools to drive advocacy, leading to longterm profitable relationships with your client base:
- Member get Member
- Beta Testing
- Hawthorne Effect
- Ambassador Programme
- Causal Campaigns
- Community Platforms (user help user)
- Advocacy Tracking (NPS & else)
- Innovation (Products/Service)
MEF allows components to be decoupled by using imports and exports. It supports various discovery scenarios through types of catalogs.
The document demonstrates using MEF to load animal components into a zoo application. Classes that implement the IAnimal interface are exported. The zoo imports the animals using MEF.
Callbacks are added to allow the zoo to call a "GiveFood" method on the animals. MEF is used to hook this up by exporting the method and importing it via a contract.
Lazy loading is demonstrated to defer loading heavy components. A Lazy<T> import is used. Metadata is also supported by creating custom export attributes and importing metadata interfaces.
This document discusses trends in the global wellness spa industry, focusing on alternative and indigenous healing practices. It notes that the new spa consumer seeks complete wellness treatments incorporating alternative modalities like aromatherapy, herbal therapies, and practices from Asian and indigenous cultures. These consumers expect personalized, green, and sustainable treatments within a comforting environment. The document outlines specific indigenous healing rituals and therapies from regions like Asia, North America, and predictions for future practices from South America. It emphasizes that the new trend is customization and personalization of all aspects of spa services and products to meet consumer demands for preventative wellness and proactive lifestyle choices.
The City Commission is considering variance requests from the Ebenezer Deliverance Temple for their property located at 2340 Griffin Road. The Temple is requesting variances from parking space requirements, paving requirements, drive aisle width requirements, and landscaping requirements. The building was previously a medical office and is being converted to a house of worship. Due to the size and layout of the property, the Temple is requesting fewer than the required number of parking spaces, permission to use an existing grass area for some spaces, a reduced drive aisle width, and no vehicular use area landscaping. Both the Planning and Zoning Board and city staff are recommending approval of the variance requests.
The model includes engagement workshops, branding and communications, an outreach hub, and evaluation tools for organisations and community groups in Trafford to use, adopt and adapt as they wish, to improve the wellbeing of Trafford's community during the summers.
TIM Participações S.A. reported its 4Q07 and full year 2007 results. Key highlights included meeting or exceeding all 2007 targets, with total net revenues growing 14.6% and mobile subscriber base reaching 31.3 million. TIM maintained its leading market share of mobile subscribers at 25.8% and reported a positive net income in 4Q07 and for the full year 2007. The company continued to expand its commercial strategy through convergence offers and low-cost plans, while optimizing sales channels and reducing subscriber acquisition costs.
Raiffeisen Bank Hungary wanted to increase sales efficiency and reduce costs. They implemented a digital signage solution from Onlinet and Cisco across 70 branches. The system displays videos, commercials, and customer queue numbers on LCD screens centrally managed from one location. This replaced static paper posters and allowed targeted messaging. It helped improve the customer experience and cut costs while providing data to help increase sales and cross-sales. The bank saw the system play a key role in improving customer service and increasing sales efficiency.
The Sorrento team proposes reorganizing field sales to address challenges from industry consolidation and increased competition. They will combine food and household product sales roles, introduce Territory Marketing Executives to tailor strategies to different areas, and triple the number of Modern Trade Activation Executives to engage emerging retailers. Responsibilities will be split between "hunters" who pursue new clients and "farmers" who maintain existing accounts. The changes aim to facilitate cross-selling, increase sales by 15-40%, and improve efficiency.
1. BRMALLS reported strong financial results in 1Q11, with net revenue up 68.4% and NOI increasing 70.5% compared to 1Q10. Same store sales growth remained strong, particularly for leisure and satellite stores.
2. The company acquired interests in three malls during the quarter for a total of R$108.7 million, with actual NOI exceeding projections. BRMALLS also opened two new projects - Via Brasil Shopping and an expansion of Shopping Tamboré.
3. Looking ahead, BRMALLS has a development pipeline expected to add over 188k sqm of GLA by 2013, and concluded an acquisition of Shopping Center Paralela for
1) The company's net revenue in 1Q11 totaled R$179.1 million, up 68.4% from 1Q10. NOI reached R$158.6 million, up 70.5% from 1Q10. Adjusted EBITDA increased 58.6% to R$140.6 million.
2) Same store sales growth remained strong, particularly for leisure and satellite stores which posted double digit growth. Occupancy rates increased to 98.1% while same store rent growth was 10.1%.
3) The company acquired interests in 3 malls representing R$108.7 million in capex with an average IRR of 13.7%. Actual NO
Pricing Analytics - Pricing Mobile Data, London 2012cVidya Networks
The document discusses strategies for telecommunications companies to achieve differentiation in mature markets through advanced analytics. It provides examples of how tiered pricing plans can constrain high-usage customers and how new tariff launches can be measured. Additional strategies discussed include zero-rated social networks, happy hours for time-shifting internet usage, speed buttons, and tailored offers personalized for each customer. A case study shows how these analytics helped Orange France think long-term and already outperform main competitors.
charter communications 3Q_2008_Earnings_Presentation_vFINALfinance34
Charter Communications held its third quarter 2008 earnings call on November 6, 2008. The document provides a cautionary statement regarding forward-looking statements made on the call. It notes that while Charter believes its plans, intentions and expectations are reasonable, actual results could differ materially due to risks and uncertainties. The document lists some key risk factors that could cause actual results to differ from forward-looking statements.
Safaricom Ltd reported its financial results for fiscal year 2010. Key highlights included:
- Revenue increased 18.9% to KES 83.96 billion while EBITDA grew 31.0% to KES 36.60 billion.
- Net income increased 44.2% to KES 15.15 billion.
- The company maintained its number one position in the Kenyan mobile market with a 78.3% subscriber market share.
- Subscriber base grew 18.2% to 15.79 million, driven by growth in data and M-PESA users and services.
1. BRMALLS reported strong financial results in 1Q11, with net revenue up 68.4% and NOI increasing 70.5% compared to 1Q10. Same store sales growth remained strong, particularly for leisure and satellite stores.
2. The company acquired interests in three malls during the quarter for a total of R$108.7 million, with actual NOI exceeding projections. BRMALLS also opened two new projects according to schedule.
3. Subsequent to 1Q11, BRMALLS acquired Shopping Center Paralela for R$285 million, and expects to improve occupancy and NOI through active management.
TIM Participações S.A. is a major Brazilian telecommunications company operating since 1998. It has over 70 million customers, making it the second largest mobile operator in Brazil. TIM provides mobile and landline phone services across Brazil through over 11,500 antennas covering 94% of the urban population. In 2012, TIM had over $18 billion in revenues and paid over $8 billion in taxes. The company aims to expand connectivity across Brazil and increase revenue through growing its customer base and data services.
This document provides a summary of Virgin Media's financial results for the third quarter of 2007. It discusses improvements in customer and revenue growth metrics compared to previous quarters. Specifically, it notes record quarterly gross additions and reduced churn. It also summarizes growth in the company's broadband, TV, telephony, mobile, and business services segments. The document concludes with discussions of operating cash flow, revenue, and net debt levels.
This document discusses services marketing and provides information on several related topics. It begins with a brief introduction to services marketing and business models. It then discusses why enrolling in a services program can add value. Several pages cover the differences between products and offers, what comprises a product, and barriers to purchasing services. The document also examines the product and services lifecycle in detail. Finally, it introduces the concept of service blueprinting and why it is useful, providing an example blueprint for a design engineering process.
8 scientifically validated tools to drive advocacy, leading to longterm profitable relationships with your client base:
- Member get Member
- Beta Testing
- Hawthorne Effect
- Ambassador Programme
- Causal Campaigns
- Community Platforms (user help user)
- Advocacy Tracking (NPS & else)
- Innovation (Products/Service)
MEF allows components to be decoupled by using imports and exports. It supports various discovery scenarios through types of catalogs.
The document demonstrates using MEF to load animal components into a zoo application. Classes that implement the IAnimal interface are exported. The zoo imports the animals using MEF.
Callbacks are added to allow the zoo to call a "GiveFood" method on the animals. MEF is used to hook this up by exporting the method and importing it via a contract.
Lazy loading is demonstrated to defer loading heavy components. A Lazy<T> import is used. Metadata is also supported by creating custom export attributes and importing metadata interfaces.
This document discusses trends in the global wellness spa industry, focusing on alternative and indigenous healing practices. It notes that the new spa consumer seeks complete wellness treatments incorporating alternative modalities like aromatherapy, herbal therapies, and practices from Asian and indigenous cultures. These consumers expect personalized, green, and sustainable treatments within a comforting environment. The document outlines specific indigenous healing rituals and therapies from regions like Asia, North America, and predictions for future practices from South America. It emphasizes that the new trend is customization and personalization of all aspects of spa services and products to meet consumer demands for preventative wellness and proactive lifestyle choices.
The City Commission is considering variance requests from the Ebenezer Deliverance Temple for their property located at 2340 Griffin Road. The Temple is requesting variances from parking space requirements, paving requirements, drive aisle width requirements, and landscaping requirements. The building was previously a medical office and is being converted to a house of worship. Due to the size and layout of the property, the Temple is requesting fewer than the required number of parking spaces, permission to use an existing grass area for some spaces, a reduced drive aisle width, and no vehicular use area landscaping. Both the Planning and Zoning Board and city staff are recommending approval of the variance requests.
The model includes engagement workshops, branding and communications, an outreach hub, and evaluation tools for organisations and community groups in Trafford to use, adopt and adapt as they wish, to improve the wellbeing of Trafford's community during the summers.
This document discusses the potential role of the Clean Development Mechanism (CDM) in supporting carbon dioxide capture and storage (CCS) projects. It provides an overview of the CDM and describes how a CCS methodology was submitted for approval but the CDM Executive Board decided CCS project eligibility requires agreement from COP/MOP. Methodological issues for CCS projects are discussed as well as the requirements for registering a CCS project under the CDM. The document argues that the CDM can help increase returns for CCS projects and attract financing by generating saleable emissions credits.
The document provides instructions for candidates taking an exam. It states that the exam will be 3 hours long and contain 200 questions. It provides directions on how to fill out answer sheets correctly and information on rules during the exam, such as a ban on electronics. Candidates who violate rules will face consequences.
La prostitución se define como la explotación de la sexualidad de una persona con fines económicos a través del uso de su cuerpo para ofrecer servicios sexuales. Más de 1 millón de mujeres en Colombia y una de cada 4 mujeres en Bogotá que se dedican a la prostitución son menores de 18 años. Aunque la prostitución de mujeres es la más conocida, también hay un número cada vez mayor de hombres y niños que se dedican a la prostitución.
How To Speed Up Your WordPress Website To Improve Search Engine RankingsCharles McKeever
Learn how to optimize your WordPress website to improve website performance, increase search engine rankings, and enhance the user experience for your website visitors. Analyzing, caching, and optimizing your WordPress site is something that anyone can do and this presentation shows you how.
The document discusses the results of a study on the effects of exercise on memory and thinking abilities in older adults. The study found that regular exercise can help reduce the decline in thinking abilities that often occurs with age. Older adults who exercised regularly performed better on cognitive tests and brain scans showed they had greater activity in important areas for memory and learning compared to less active peers.
The city commission considered a variance request from TNT Fireworks to allow for a monument sign with an LED digital display at their location on East Dania Beach Boulevard. While the proposed sign met other regulations, city code prohibits signs with illuminations that move, change, or pose distractions. Staff and the CRA Director recommended denying the variance, as approving a changing digital display would privilege this site over others and not be in harmony with the city's sign code or CRA redevelopment plan vision. The Planning and Zoning Board had recommended approving the request.
This document contains a presentation by TIM Brasil from November 2014. It includes an agenda covering topics such as the macroeconomic and industry overview, recent results, network evolution, regulatory updates, and business outlook. Some key points include that the macroeconomic scenario is expected to deteriorate, mobile service revenues grew 5% year-over-year despite challenges from MTR cuts and SMS declines, and data usage continues increasing as an important driver of future growth.
The document discusses different ways that Christians participate in the liturgy, including lifting up their hearts. It describes how lifting up hearts in the Eucharist involves joining one's prayers to those of angels in heaven. Several aspects of participation are then outlined, such as praising God, giving thanks, repenting, listening to God's word, remembering Jesus, communing with the church, and uniting with Christ through his body and blood. The importance of praise in the liturgy is emphasized, describing how praise prepares people for receiving God and enjoying the Eucharist.
This document provides notes for windows, doors, and related components. It specifies that exterior windows and doors must meet positive and negative wind load pressures. All mullions and structural supports required for proper window and door installation must be provided. Continuous sealant is required at joints and around windows and doors. [/SUMMARY]
TIM reported its 1Q09 results, focusing on restructuring, economics pressures, and priorities for 2Q09. Key accomplishments in the restart phase included cleaning up over 1 million inactive customer lines, resolving a dispute with Embratel that improved cash flow, and improving network quality to become the #2 operator. TIM also continued efficiency initiatives and signed an acquisition that will help capture synergies going forward. However, revenues remained flat due to customer base erosion in post-paid and declining pre-paid usage. Priorities for 2Q09 include focusing on value and reducing customer turnover.
TIM Participações S.A. presented at the Goldman Sachs Latin America & EMEA One-on-One Conference in New York on December 3rd, 2009. They discussed their re-launch plan update, new commercial approach and portfolio, and highlights from their 3Q results. Their path in 2009 involved improving brand awareness, network quality, and customer satisfaction while focusing on subscriber base growth, self-financing, and increasing key performance indicators quarter-over-quarter.
Tim Presentation Ubs Conference Presentation Dec09TIM RI
TIM Participações S.A. held a conference call to provide an update on their re-launch plan and third quarter results. Key achievements included reversing declining market share trends, improving their pre-paid customer base through new plans, and ending the erosion of their post-paid base. Metrics such as minutes of use and customer satisfaction also improved. However, revenues decreased 0.9% in the first nine months due to costs associated with the re-launch.
The document discusses MarkPlus, Inc., a marketing institute and consulting firm that offers three main services: 1) strategic and marketing solutions based on proven concepts, 2) customer and market insights to help clients make important decisions, and 3) world-class education programs and publishing services through its MarkPlus Institute of Marketing division. The document then provides details on the value propositions and programs offered by the MarkPlus Institute of Marketing, including training modules, seminars, conferences, and networking opportunities. It concludes with frameworks and models that MarkPlus uses to develop comprehensive marketing plans and conduct strategic examinations for clients.
ApresentaçãO Citi Annual Brazil Equity ConferenceTIM RI
The document discusses TIM Participacoes' performance in the first quarter of 2009. It provides an overview of the competitive mobile market in Brazil and TIM's market share. It also recaps TIM's Q1 2009 results, including its customer base growth, revenue breakdown, cost efficiency measures, and EBITDA margins.
Strategic Outlook - 2009 Results and the 2010-2012 Strategic Plan Update (Luc...Gruppo TIM
1) TIM Brasil achieved consistent quarterly growth in 2009 by repositioning through improving network quality and customer satisfaction, launching innovative plans, and implementing an efficiency plan.
2) TIM's strategy from 2009-2012 is to create value by grabbing growth opportunities in voice, mobile data, and convergence, while improving efficiency.
3) Key goals include maintaining voice leadership, boosting mobile data usage as network coverage expands, and attacking fixed incumbents through convergence offers and partnerships.
Tim Presentation Deutsche Conference Set09 EngTIM RI
This document provides an agenda and overview of TIM ParticipaçÃμes S.A.'s re-launch plan, key actions, second quarter results, and long-term platform. The summary is:
1) TIM outlined a re-launch plan focusing on improving the brand, network quality, customer service, offerings, sales force, and efficiency to reverse market share losses.
2) In the second quarter, TIM achieved flat total revenues through structural profitability increases from cost reductions despite revenue declines.
3) Looking ahead, TIM aims to build a solid growth platform by continuing its re-launch initiatives and capitalizing on its improved position in the mobile market.
ApresentaçãO Bank Of America & Merrill Lynch Annual Gem ConferenceTIM RI
1) The document discusses TIM Participacoes' performance in Q1 2009 and competitive landscape in Brazil.
2) It recaps TIM's Q1 results, fundamentals around its network leadership and high-value customer base, and repositioning of its brand.
3) The document analyzes pressures on TIM's top line in Q1 2009 including customer base erosion, revenue deceleration, and ARPU dilution largely due to its customer mix shift toward pre-paid.
Producing An Effective Wholesale Offer For Mvn Os Marco Gatti August 2009flyingswiss
This document discusses implementing an attractive wholesale offer for mobile virtual network operators (MVNOs). It notes that MVNOs initially had an adversarial relationship with mobile network operators (MNOs) but that relationship has evolved to one of cooperation. It outlines three options for calculating wholesale rates - retail minus, cost plus, and market price - and discusses the retail minus methodology in more detail. The document concludes that innovation, differentiation, choosing the right partner, adapting to market changes, and control of costs are keys to success for both MNOs and MVNOs.
Tim 10ª ConferêNcia Anual Santander (20 Ago09) EngTIM RI
1) The document summarizes TIM Participações S.A.'s re-launch plan, key actions, 2nd quarter results, and goals to build a solid long term platform.
2) The re-launch plan focused on improving the brand, network quality, customer satisfaction, offerings to stop market share erosion, and sales force effectiveness.
3) While revenues were flat in the second quarter compared to last year, profitability increased structurally through cost reductions in areas like advertising, commercial expenses, bad debt, and personnel costs.
Tim Presentation Morgan Stanley Conference Set09 EngTIM RI
The document summarizes key actions and results from TIM Participações S.A.'s re-launch plan to address issues from 2008 and build a solid growth platform. The re-launch focused on improving the brand, network quality, customer satisfaction, offerings to stop market share erosion, and sales force effectiveness. Early results showed increased brand recall and appreciation, strong network service quality gains, higher customer satisfaction, inverted market share trends, and positive post-paid subscriber additions. TIM also self-financed the re-launch through cost efficiencies while maintaining flat revenues and structurally increasing profitability.
The document summarizes the agenda and key actions from a TIM Participações S.A webcast on their 2nd quarter 2009 results.
The agenda covered re-launch plan actions and results, 2nd quarter financial results, and building a solid platform for the future. For the re-launch plan, highlights included increasing brand awareness through advertising, focusing on improving 2G network quality, tailored offerings to drive sales, and improving efficiency. Network service quality metrics showed TIM outperforming competitors in the first half of 2009 after improvements.
The document summarizes key actions and results from TIM Participações S.A.'s re-launch plan in 2Q09.
[1] TIM increased its brand recall and perception through greater advertising spend. [2] Network quality improved significantly, with TIM achieving its targets. [3] Customer satisfaction increased through service improvements. [4] TIM reversed its declining market share through competitive offerings like Infinity and efforts to regain sales momentum.
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AMD's CFO presented at the 2010 Financial Analyst Day. The presentation outlined AMD's strategy for profitable growth, which included partnering across the PC ecosystem to co-design winning platforms and help those platforms succeed in the market. AMD's strategy targeted the entire ecosystem, including ODMs, global PC players, consumers, SMBs, and the public/enterprise sectors. The presentation highlighted AMD's many new product opportunities and investments in sales coverage across consumer, SMB, and enterprise segments.
Tim Presentation Goldman Sachs Conference Set09 EngTIM RI
1) TIM Participações S.A. presented their re-launch plan and 2nd quarter results at a Goldman Sachs conference. Their re-launch plan focused on improving the brand, network quality, customer satisfaction, offerings, sales force, and efficiency.
2) In the second quarter, TIM showed an increase in net adds, market share recovery, and ARPU growth compared to the first quarter. Revenue growth was flat while EBITDA margin increased.
3) Going forward, TIM aims to build a solid growth platform for 2010 by continuing their re-launch initiatives and focusing on long-term structural profitability increases.
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TIM Part - Apresentação Institucional - 2T20TIM RI
O documento fornece uma visão geral do mercado brasileiro de telecomunicações. Apresenta dados sobre a economia brasileira, classes sociais, desemprego, endividamento e confiança do consumidor, destacando os impactos da crise e da pandemia. Também compara o mercado brasileiro com outros países, mostrando que o Brasil possui a 5a maior base de clientes móveis do mundo, mas com oportunidade de melhorar o ARPU.
This document provides an overview of TIM Brasil, including its business segments, strategy, and financial highlights. It discusses TIM's position as a challenger operator in Brazil with national presence and the best 4G coverage. It also outlines TIM's fiber infrastructure and initiatives in connectivity solutions, IoT, and residential broadband. The document reviews TIM's 2019 financial results and highlights growth in revenue, EBITDA, margins, and TIM Live. It also discusses TIM's focus on ESG and digital inclusion programs.
The document is a presentation by TIM Brasil for investors that covers several topics:
- An overview of TIM Brasil including its history, financial results, and corporate governance practices.
- Analysis of the Brazilian mobile market trends showing a shift to mobile data and postpaid subscribers as well as network upgrades.
- TIM Brasil's positioning in the market with a focus on mobile, particularly growing its postpaid base, and its network and service investments.
- Highlights of TIM Brasil's financial and operational results and KPIs in recent years showing consistent growth above market averages.
This document is a presentation by TIM Brasil to investors in June 2020. It summarizes the impacts of COVID-19 on Brazil, including major economic impacts like a decline in GDP forecasts and a drop in retail sales. It also discusses government measures taken in response like assistance payments and tax relief. The presentation then discusses TIM's quick response to the pandemic to care for employees, customers, and society. It provides an overview of the mixed impacts on TIM's business so far and its strategic pillars for the future, including investing in infrastructure, pursuing disruptive efficiency, growing its mobile and ultra-broadband businesses, and developing new revenue sources.
This document provides an institutional presentation by TIM Brasil for the 1st quarter of 2020. It includes the following sections:
- About TIM - Provides an overview of TIM Brasil as an operator with national presence and best 4G coverage, as well as its fiber network, residential broadband, IoT, and financial highlights for 2019.
- Market Overview - Discusses the Brazilian market context, including the economic environment, consumer demographics, and trends showing increased data usage and prominence of internet/mobile services.
- Infrastructure - Will describe TIM's network infrastructure.
- Strategy and Positioning - Will outline TIM's strategic priorities and positioning.
- Operating Evolution -
O documento apresenta uma visão geral do mercado brasileiro de telecomunicações no 1T20. A economia brasileira enfrenta desafios como a lenta recuperação e o impacto da pandemia, mas o setor ainda é relevante globalmente e oferece oportunidades de crescimento de receita média por usuário. A apresentação também discute a dinâmica do consumidor brasileiro e suas classes sociais.
The document provides an overview of TIM Brasil's business as of April 2020. It discusses TIM's market positioning in Brazil as the country transitions to increased mobile internet and data usage. TIM has transformed its customer base from primarily prepaid to incorporating more postpaid subscribers. The presentation also outlines TIM's portfolio of mobile and home broadband products and services to address evolving customer needs.
TIM Brasil's 4Q19 institutional presentation provides an overview of the company, the Brazilian telecommunications market, TIM's strategy and financial results. Some key points:
- TIM is Brazil's second largest mobile service provider and has the best 4G network coverage nationwide. It is expanding its fiber network and residential broadband customer base.
- The Brazilian economy showed slow recovery in 2019 but structural drivers point to improving conditions. Mobile internet usage is growing while traditional fixed services decline.
- TIM's strategy focuses on leveraging infrastructure investments, expanding fiber broadband and driving digital transformation. In 4Q19 it achieved its highest ever EBITDA and margin as well as strong cash flow growth.
1) O documento apresenta os resultados financeiros da TIM Brasil no 4o trimestre de 2019.
2) Apresenta informações sobre a estrutura acionária, governança corporativa e compromisso com a sustentabilidade da empresa.
3) Fornece uma visão geral do mercado brasileiro de telecomunicações, incluindo dados sobre o cenário macroeconômico e tendências de consumo.
[1] O documento apresenta o plano estratégico da TIM Brasil para os anos de 2020 a 2022.
[2] O plano visa evoluir iniciativas já implementadas e transformar habilidades nos próximos 3 anos, focando em infraestrutura, eficiência disruptiva, móvel, banda larga fixa, novas fontes de receita e ESG.
[3] Detalha investimentos em rede móvel e fixa, transformação digital, eficiência de processos, mudança do foco de volume para valor no segmento móvel e
This document provides a summary of TIM Brasil's strategic plan for 2020-2022. The strategic plan has two pillars - evolve and transform. Under evolve, TIM aims to move from volume to value in mobile business and grow broadband with financial discipline. Under transform, TIM aims to implement new operating models, drive additional growth through adjacent markets, and focus on infrastructure, disruptive efficiency, mobile, UBB, new revenue sources, and ESG. The plan outlines initiatives across these areas around network expansion, IT transformation, efficiency improvements, and leveraging assets in new business areas like IoT and mobile advertising.
TIM Participações S.A. and its subsidiary TIM S.A. released an update to their 2020-2022 Strategic Plan and guidance. The update reaffirms commitments to (1) cost control measures to improve profitability and exceed a 40% EBITDA margin by 2022, (2) efficient capital allocation focused on network and IT infrastructure projects, and (3) continued expansion of cash generation by growing the EBITDA-CAPEX over revenues indicator above 20%. The strategic plan update is presented after TIM achieved many of its 2019-2021 plan goals despite a slower economic recovery than projected. The new plan targets mid-single digit service revenue growth and EBITDA growth annually through 2022.
O documento resume o plano estratégico 2020-2022 da TIM Participações S.A. e sua subsidiária TIM S.A. para os próximos 3 anos. O plano estratégico mantém os pilares de 2019-2021 com foco em (1) preparar a infraestrutura para o futuro com 5G e automação, (2) mudar do volume para o valor no negócio móvel, (3) capturar oportunidades de crescimento na banda larga fixa, e (4) aprimorar a eficiência para manter a liderança
This document provides an overview and summary of TIM Brasil's 3Q19 financial results. Some key highlights include:
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- EBITDA grew 6.8% YoY in 3Q19, with EBITDA margin expanding to 39.6% in 3Q19 from 37.9% in 3Q18.
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This document provides an overview and summary of TIM Brasil's company presentation from December 2019. The 3-sentence summary is:
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O documento apresenta os resultados financeiros da TIM Brasil no 3T19, discutindo sua posição no mercado, estratégia e desempenho operacional e financeiro. Apresenta também as perspectivas da empresa para o futuro.
TIM Brasil held an institutional presentation for the third quarter of 2019. The presentation provided an overview of TIM's business including its position in the Brazilian market, operational and financial highlights, and outlook. It noted that TIM is the #2 mobile service revenue operator in Brazil with national presence and the best 4G coverage. It also discussed the Brazilian telecommunications market trends including growing data usage and shift to postpaid plans. The presentation contained sections on TIM's strategy, operating and financial evolution, and future opportunities in areas like 5G and fiber broadband.
Tim Part's Presentation - CS 2019 TechFin & Telecom ConferenceTIM RI
1) TIM Participações discussed expanding into new markets like financial services and mobile advertising by leveraging its existing assets such as partnerships, sales channels, big data analytics, and billing capabilities.
2) TIM's prepaid digital wallet has over 33 million users transacting over R$513 million per month on telecom, content and other services. It is also expanding into microfinance and insurance.
3) TIM has a strong salesforce through its own shops and resellers, and its app has over 11 million users that help increase service acquisition and customer engagement.
This presentation provides an overview of TIM Brasil, the Brazilian telecommunications subsidiary of Telecom Italia. It summarizes TIM's solid financial and operational results in recent years, with growing revenue, EBITDA, and margins. It also outlines key trends in the Brazilian mobile market like increasing data usage and the transition to postpaid plans. Finally, it positions TIM as well-suited to capitalize on new demands through its fiber network and focus on customer experience as it executes a consolidation strategy from 2019-2021.
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1. TIM Participações S.A
(Bovespa: TCSL4, TCSL3; NYSE: TSU)
Santander
14th Annual Latin American CEO Conference
Cancun – January 12-14th , 2010
0
2. TIM PARTICIPAÇÕES S.A. | Investor Relations
2008 Issues and Re-Launch Plan Update
New Commercial Approach and Portfolio
Next Challenges
Intelig Deal Concluded
Attachments - Market Facts and Historical Data
1
3. TIM PARTICIPAÇÕES S.A. | Investor Relations
2008 Issues…
Strategic Indecision:
- 2G or 3G? (slow 3G roll-out, 2G low quality)
- Fixed/Web or Core business - mobile?
- High Price with low quality
Offer obsolete:
- ‘TIM Brasil plans’ (Post-paid Consumer): since 2005
- ‘Nosso Modo plans’ (Post-paid Business): since 2002
- Pre-paid Promotion: Less Competitive (10x vs 20x/30x from peers; End of ‘7 cents’ promotion)
- Customer acquisition model “handset based”
Short-cuts to profitability:
- Price-up in the Q4 2008
- Exit from post-paid market
- Stop advertising and commercial efforts
2
4. TIM PARTICIPAÇÕES S.A. | Investor Relations
... with a loss of competitiveness and post-paid base
ARPM Outgoing Share of Investment
R$ Quarterly Share of investments on TV
Increased Tariff 0,27 Stop Advertising
0,21 22,2%
0,19 Profitability in the 19,9% 18,2% 17,5%
0,19
0,18
short term
Jan-08 Apr-08 Jul-08 Oct-08 Dec-08
1Q 2Q 3Q 4Q
Pre-paid - Total Post-paid - Voice
Mn Lines Mn Lines
5,3
29,0 29,8 5,1
25,2 26,2 27,3
4,9
4,7
4,6
+4,6 -0,7
Jan-08 Apr-08 Jul-08 Oct-08 Dec-08 Jan-08 Apr-08 Jul-08 Oct-08 Dec-08
Market
26,1% -1,9pp 24,2%
share
Loss of competitiveness Post-paid base erosion
3
5. TIM PARTICIPAÇÕES S.A. | Investor Relations
TIM’s Strategic Guidelines
Vision:
- Short-term: Voice service will continue to be the killer application
- Voice is the mobile core business; Data is Fixed core business
- Fixed to Mobile substitution will happen in 2010; the process for data is more
articulated
Mission:
- TIM is a company that thinks differently and seeks innovative ways for customers to
talk more, spending less (MOU intensive strategy, community based concepts)
- The 2G Network is a competitive advantage to follow the MOU growth (capacity) and
the Customer Base growth (cover)
- The data are not only brownsing: with microbrowsing it is possible to replicate the
same voice’s path (anywhere, any time, for everybody), with consistency and
sustainability
4
6. TIM PARTICIPAÇÕES S.A. | Investor Relations
Our Path in 2009
1Q09 2Q09 3Q09 4Q09
Brand: new format Launch of Infinity Plans Encourage Usage: Focusing on Post-paid:
and increasing Share (Pre and Post-paid) - Infinity (Pre and Post) - Liberty
of Investments Loyalty (Handset and and launch of “Blue” - Infinity / Único
Monthly Fee Discounts) Concept (Local and Go-2-Market Model:
Network Quality:
Push on Sales: LD) Chip Only, as alternative
capacity, access,
transportation (LD) - Focused on Post- - Quick-win of pre-paid to traditional model
paid and MNP clients Acceleration and
Costumers Push on Sales and CRM
- Network Network Development:
Satisfaction Recovery action
Rationalization - 2G Capacity
in all Consumer
- New ways to Clients migration to - 3G Coverage
Segments new plans (Pre)
encourage Usage Intelig
Awareness Customer Base and Δ Post-paid Clients and
KPIs MOU
and Quality Market Share SAC/ARPU
5
7. TIM PARTICIPAÇÕES S.A. | Investor Relations
Main Achievements
Positioning
Positioning Subscriber Base Growth
(Brand and Quality) Subscriber Base Growth
Subscriber’s base Self-financing
Self-financing
(Brand and Quality)
Brand: improve in Awareness and TIM reverses market share trend (net Re-launch costs +R$ 0.5 Bln 9M YoY
Top of Mind share of 27.3% in 3Q, after 29.1% in Advertising, CRC, network quality and
2Q, vs. ~24% of market share) commissioning
Customer Satisfaction:
recovery quality level in all customer Improving pre-paid customer base Self-financing -R$ 0.7 Bln 9M YoY
segments (Infinity Pre-paid: >11 million clients in through Efficiency Plan
6 months) Interconnection, Bad Debt and Personnel
Quality: confirmed #2 Anatel (with
MOU +30% higher than 1Q09) End of post-paid base erosion, after 15 ΔEBITDA +6.7% 9M YoY
months (Infinity Post-paid and TIM Despite -0.9% of revenues decrease
Jul ‘08 Jan ’09 Jul ’09 Único)
Overall 7.41 6.60 7.47
Post-paid 6.22 5.89 6.88
Continuous improvement on KPIs QoQ
Sources: ABA (Associação Brasileira de Anunciantes) 6
8. TIM PARTICIPAÇÕES S.A. | Investor Relations
Brand: improving in Awareness and Top of Mind TIM
Player 1
Player 2
Player 3
Share of Investments Awareness
40%
32% 31% 53%
30%
35%
29% 50%
44%
28% 42% 41%
28%
30%
26%
25%
26%
26% 34% 33%
24% 19% 33% 34%
20%
18% 32% 31%
33%
30% 29% 31% 29% 27%
17%
15%
16% 15% 23%
15%
10%
20% 22%
5%
2006 2007 2008 Jan-Aug ‘09 May/09 Jun/09 Jul/09 Aug/09 Sep/09
Share of Voice Top of Mind
TV – GRP 15”+
•ABA: #1
31% 30%
•Folha de SP: # 2
32%
29%
27%
29% 29% 29% 28%
27%
25% 22% 22%
21%
23% 20%
23% 22%
21% 20%
21% 19%
20% 18%
Oct-Nov May-Jun Oct-Nov Jun/09
2008 Jan-Aug ‘09
07 08 08
Sources: Ibope Monitor, TIM Brasil - Pesquisa de imagem (Synovate – third-party survey institute) and weekly communication tracking
* RJ and SP – last week of the month 7
9. TIM PARTICIPAÇÕES S.A. | Investor Relations
Customer Satisfaction: quality level recovery in all customer segments
From 0 (dissatisfied) to 10 (maximum satisfaction)
Customer satisfaction Index Customer Care Satisfaction
CRC Average satisfaction, consumer segment
Δ vs last Ranking
measure oct/08 may/09
7,9
7,7
7.5 7.5
7.4
7,5
7.1
Overall 8.43 +0.44 #3 #1 Pre-paid 7,3
-0,5 7.0 +0,5
7,1
6,9
6,7
Pre 8.50 +0.36 #2 #1 3Q08 4Q08 1Q09 2Q09 3Q09*
7,1
6,9 6.6 6.7
Post 8.06 +0.72 #4 #1 Post-paid 6,7
6,5 6.3
6.1 +0,7
6,3
6.0
Post 6,1
7.96 +0.87 #4 #1
High 5,9
5,7
3Q08 4Q08 1Q09 2Q09 3Q09*
Client satisfaction recovery
in all segments
* Jul/09 and Aug/09
Sources: TIM Brasil - 12nd Customer Satisfaction Monitoring - may-jun/09; CRC Monthly Satisfaction Research
8
10. TIM PARTICIPAÇÕES S.A. | Investor Relations
Quality: Improvement of Customer Care and Network
Overall Service Quality – YTD’ 2009 Overall Service Quality – Sept’ 2009
% target achieved in overall service quality, TIM vs. competitors % target achieved in overall service quality, TIM vs. competitors
-0.2 +5.2 +2.1 -1.2 -5.1 -7.8 -0.9
∆pp #2
YTD 09 99.3% 99.2% 97.7%
vs. FY08 96.8% 95.5% 95.5%
93.9% 92.6%
90.9%
85.5%
90.2% 81.8%
83.0% 65.9%
Player 1 TIM Player 6 Player 5 Player 4 Player 2 Player 3 Player 1 TIM Player 6 Player 4 Player 2 Player 5 Player 3
Network Service Quality (*)
% target achieved in network quality , TIM vs. competitors % target achieved in TIM network quality
Jan/09 Set/09 Delta (p.p.)
100,00%
96.4% 97.8%
TIM 84.1% 97.3% +13.2 98,00%
96,00% 94.0%
90.7%
94,00%
Main Player 1 100.0% 99.1% -0.9
92,00%
Mobile
90,00%
87.6%
88,00%
Operators 86,00%
Player 2 95.7% 96.5% +0.8 84,00%
82,00%
Player 3 53.8% 50.0% -3.8 4Q08 1H09 jul/09 aug/09 nov/09
MOU 86 71 90
Fonte: Anatel
9
(*) SMP Anatel 3, 5, 6, 7 and 12
11. TIM PARTICIPAÇÕES S.A. | Investor Relations
Subscriber Base Growth: Reverting negative trends
Returning to increase in post-paid… …and market share
Net Additions
(000’s lines)
1,729 1,774
Net Share (%) 29.1%
1,392 1,196 27.3%
26.5% 25.4%
25.0%
24.2% 23.5%
1,687 25.9%
1,687 23.7% 23.8%
1,393 1,446 Market
(306) Share (%)
17.4% 18.3%
91 42 87
(1) (250) -10.1%
(397) ..Invert the
12.1%
trend
3Q08 4Q08 1Q09 2Q09 3Q09 1Q08 2Q08 3Q08 4Q08 1Q09 2Q09 3Q09
Post-paid Pre-paid
Net Adds YoY Growth (%) After four quarters of market … TIM confirmed
-17.2% -42.9% N/A 34.9% 27.5% share erosion… trend reversal
10
12. TIM PARTICIPAÇÕES S.A. | Investor Relations
Self-financing the Re-launch plan…
Bln R$ -0.9% Set-09 YTD vs. YA
Net Service Revenues 8.9 8.8 Service -0.08 -0.9%
More quality in:
•Traffic Revenues
Interconnection (on-net)
Bad Debt 3.8 -0.7 3.1
•Clients
G&A •Organization
• Brand Re-shaping Service
Margin* +0.59 +10.0%
Commercial Expenses
3.1 +0.5 3.6 • Recovery Customer
(Fixed and Variable)
Base
Network
• Improve in Margin
despite of Revenues
+6.7% EBITDA +0.13 +6.7%
EBITDA 1.97 2.10 decrease
0
Sep´-08 YTD Sep´-09 YTD
11
13. TIM PARTICIPAÇÕES S.A. | Investor Relations
2008 Issues and Re-Launch Plan Update
New Commercial Approach and Portfolio
Next Challenges
Intelig Deal Concluded
Attachments - Market Facts and Historical Data
12
14. TIM PARTICIPAÇÕES S.A. | Investor Relations
Innovative Commercial Approach
Plans
Plans Business Model
Business Model Handsets and VAS
Handsets and VAS
Segmented Offers Chip only (for all post-paid plans) Unique and distinctive
• Win-Win-Win:
- TIM: SAC/Bad Debt reduction,
• Complete portfolio of plans with • Exclusivity in devices (e.g.: Windows
competitive differentiation in
segmented approach Phone)
service vs. handset
• New Plans based on Community • Outsourcing of VAS platforms
- Sales: one more option for sales
concept (more than 40 million multiplatform applications store:
- Client: flexibility music, games, adult (ex: Qualcomm)
clients nationwide)
. Handset Benefit or • Presence of TIM in applications
• Community Free National
. Service Benefit store of main suppliers (e.g.:
Roaming
“Brasileirão 2009” in Apple Store)
Subscriber Base and Usage Handset Revenue
Microbrowsing
Infinity Pre Infinity Post Liberty SAC / ARPU
13
15. TIM PARTICIPAÇÕES S.A. | Investor Relations
New segmented portfolio: based on Community Concept
On-Net Off-Net
Super
Da Vinci All Unlimited
High
TIM Liberty Unlimited Bundle of off-net
High TIM Liberty
minutes
Infinity Post-paid Unlimited call
Mid Free tariff among Family Free bundle of minutes
Family
Family members
Low Infinity 30
Infinity 30 Infinity Benefit in Low plan
Infinity Controle Cheapest Controle offer in the market and
Controle Infinity Controle also includes Infinity benefit
Pre Infinity Pre-paid Unlimited Call Price / Minute
Including LD
14
16. TIM PARTICIPAÇÕES S.A. | Investor Relations
New Offers: Fast market reaction
Infinity Pré Mundo Azul
Competitive MOU
advantage of
90
TIM’s offer 70
+30%
Increasing LD
1Q09 3Q09
>11 million clients market share of traffic
(+ 10pp)
% MOU on-net
Infinity Pós TIM Único +8 pp
1Q09 3Q09
Leveraging on
TIM Community
~60% of Gross Adds are ~40 million clients
+40% Post-paid Gross Adds (Local and DDD)
(Voice) Consumer 3Q YoY new Business clients
15
17. TIM PARTICIPAÇÕES S.A. | Investor Relations
2008 Issues and Re-Launch Plan Update
New Commercial Approach and Portfolio
Next Challenges
Intelig Deal Concluded
Attachments - Market Facts and Historical Data
16
18. TIM PARTICIPAÇÕES S.A. | Investor Relations
Telecommunication’s Evolution
Microbrowsing Mobile Browsing
• Anytime, anywhere • Anywhere,
• Critical success factors: HSDPA 7Mb/seg
3G Roll-out and smartphone • Critical success factors:
spectrum and backhauling
Browsing and connectivity
Voice • Always Connect
• Critical success factors:
• F-M substitution
capacity, last mile (fiber) and
• Critical success factors:
application
Radio Coverage
Kbit/seg
TIM World Intelig World
Mobility Capacity
Radio Access Backbone/backhauling Last Mile
17
19. TIM PARTICIPAÇÕES S.A. | Investor Relations
Three waves of growth for the mobile market
Brazilian Market
Driver of growth for the mobile market In 2012
Sept ‘09
139% 117% 120%
99% 87%
A ~216 Mi Lines
‘09 ‘12
MOU, 2Q09
833 249
133 130
B 76 ~130 MOU
Penetration ‘09 ‘12
and voice access Usage Broadband
% data/Net Service Revenues, 2Q09
A B C 44%
29% 24% 18%
C 12% ~18% VAS/Revenues
Today H2 2010 2012
‘09 ‘12
Waves of TIM’s growth Customer Base Evolution
MM acessos
Convergence 2009 2012
Fixed 0.3
2-play (voice & data)
Web 0.5
Post-paid - Voice
Post-paid - Voice 5.0
Pre-paid More 15 million
Clients
Pre-paid 34.5
2009 H2 2010 2011 2012 18
20. TIM PARTICIPAÇÕES S.A. | Investor Relations
Next Challenges
“Breaking the Rules” “Best in class”
Service Offers: Network:
ionn
- MOU intensive - “Close the gap” to “wide the
Qu
attio
Qu
ovva
aai
- Community based gap” (Coverage)
l lty
o
ity
Inn
Inn
- Chip-only - Voice Quality (Capacity)
- Differentiation and Customer Care:
Segmentation per Area - Quality on E2E process,
Handset: products and solutions
- Focusing on Microbrowsing Capabilities - New Caring model and
Capabilities
experience simplifying internal process
“Focusing on Technology Infra-structure”
Push on 2G Capacity and Coverage
A consistency development of 3G Network
Efficiency: back-hauling and fast integration with
Intelig Network
Improve IT capabilities
19
21. TIM PARTICIPAÇÕES S.A. | Investor Relations
Innovation: “Breaking the Rules”
Post-paid Offer Pre-paid Offer
Handset Low importance
based of the phone number
Market
Trend Low MOU High Interconnection Pressure on Promotion: SAC elevado
flat para as diretrizes Costs - bonus to on-net local calls nos canais vendas
- discount on chip (4x1) tradicionais (ex: GDO)
High SAC
Increase Customer Base
Low Differentiation
Decrease of ARPU
High Churn
Chip only (Low SAC) From price per minute to price per call (ARPU
Traffic Differentiation: accretion)
TIM
- MOU intensive “Azul”: F to M substitution on DDD
Strategy Push alternative channels Low SAC
- Community based
New services to increase phone number importance
20
22. TIM PARTICIPAÇÕES S.A. | Investor Relations
Quality: “Best in Class”
Customer Satisfaction Index Consumer Customer Satisfaction Index Business
Index Index
8,0 8,5
7,5 6,5 7,0
5,7
Target:
#1 on Anatel
‘09 H1 ‘10 YE ‘10 ‘09 H1 ‘10 YE ‘10
Ranking in
terms of CSI
Offer: simplifying portfolio (focusing on business segment)
Push on clients’ loyalty (focusing on consumer segment)
In sourcing Customer Care to PME segment in 2010
Actions to Internal Caring to post-paid high-end (in-house) Churn Rate
improve Outsourcing Customer Care to consumer segment low-end: reduction in
Customer all segments
- Focusing on quality in partnerships
Satisfaction
- Focusing on process and efficiency
- Responsible for Clients E2E
Process revision on Business segment (sales, after-sales e caring)
21
23. TIM PARTICIPAÇÕES S.A. | Investor Relations
Capabilities: “Focusing on Technology Infra-structure”
2G Capacity
‘000 TRX >50K TRX
em 3 anos
2G Capacity
92,2 TRX
2009 2010 2011 2012
Efficiency 3G innovation
Efficiency 3G innovation
‘000 Microwaves ~9K MW # Node B >4.,1K Node B
em 3 anos em 3 anos
6,2 North and
3,9
Northeast Regions
2009 2010 2011 2012 2009 2010 2011 2012
22
24. TIM PARTICIPAÇÕES S.A. | Investor Relations
2008 Issues and Re-Launch Plan Update
New Commercial Approach and Portfolio
Next Challenges
Intelig Deal Concluded
Attachments - Market Facts and Historical Data
23
25. TIM PARTICIPAÇÕES S.A. | Investor Relations
Established in 1999 during the privatization process, Intelig Deal Concluded
being an alternative player (“mirror company”) to
compete with incumbent operators
~ 500 employees Network Footprint
Brief
Since Jan/08, owned by Docas Investimento
Description (Brazilian Media and Publishing Group) Boa Vista Américas II (Florida)
Macapá Globnet (New York e Miami)
Atlantis 2 (Europa)
National and international LD (Code 23) Belém
Manaus
Voice, data and images transmission nationwide. In Fortaleza
2003, launched a local fixed telecommunication service Recife
Maceió
Backbone: 14.500 km of fiber optic cables Rio Branco Porto Velho
Aracaju
Network
Salvador
Fiber optic cables length: ~500.000 km Goiás
Brasília
Asset
DF
Goiânia
Metropolitan Network: 18 capitals Uberlândia
Belo Horizonte
Vitória
Campo Rib. Preto Juiz
Grande Campinas Fora
Jundiaí
Barueri Rio de Janeiro
Corporate – 100k clients ~50% Curitiba
São Paulo
Joinville
- LD (national and international) Porto
Alegre
Florianópolis
Uruguaiana
- Data solution for business segment
Atlantis 2
(Argentina)
Wholesale ~35%
Business line - Data transmission (leased lines)
Central
Retail Central ATM/IP
~15%
Estação satelital terrestre
- Local service (~260k lines) MAN
POP
- ISP (Internet service provider) Rede em Fibra Óptica
Cabo submarino
- LD (national and international) 24
% of net revenue
26. TIM PARTICIPAÇÕES S.A. | Investor Relations
New Shareholder Structure
Before Intelig After Intelig
TIM Brasil Serv. e TIM Brasil Serv. e
Part. S.A. Free Float JVCO Free Float
Part. S.A.
T : 69.86%
ON: 81.32% T : 30.14% T : 66.27% T : 5.14% T : 28.59%
PN: 63.94% ON: 18.68% ON: 77.14% ON: 5.14% ON: 17.72%
PN: 36.06% PN: 60.65% PN: 5.14% PN: 34.21%
100% 100%
100%
TIM Cel. S.A. TIM Cel. S.A.
100% 100%
TIM Nord. S.A. TIM Nord. S.A.
25
27. TIM PARTICIPAÇÕES S.A. | Investor Relations
Rational behind the Deal
Grow current business New markets
Support long distance traffic growth to Growth in the Fixed residential market :
mobile and fixed Revamp of long distance share
Development of own network for data Convergent offers: multiple-play
transmission and 3G coverage
Performance in the Corporate segment:
Deploying a network to support the data
Convergent solutions (voice and data, F-M)
traffic sudden increase
Custom applications
Gain of Efficiency
Integration of backbone network and
backhauling with leased lines migration
System integration (billing, customer care,
provisioning, processes, commercial)
26
28. TIM PARTICIPAÇÕES S.A. | Investor Relations
Expected benefits: further profitability, further growth
Efficiency Gains Addressing new markets
Leased Lines Cost Intelig Revenues
1200
Inertial Costs
1000
Residential
800
~ -50%
600
Business
400
200
Expected Costs
Wholesale
0
2008 2009 2010 2011 2012 2008 2009 2010 2011 2012
Reduction of up to 50% of the inertial leased lines costs and structural growth in profitability
Integration completed in April
Saving from Q1 '10, under the Q4 '10
TIM’s Revenue growth driven by the strong growth in Intelig Fixed Business
27
29. TIM PARTICIPAÇÕES S.A. | Investor Relations
2008 Issues and Re-Launch Plan Update
New Commercial Approach and Portfolio
Next Challenges
Intelig Deal Concluded
Attachments - Market Facts and Historical Data
28
30. TIM PARTICIPAÇÕES S.A. | Investor Relations
Market Facts
Stock Performance New Shareholders Structure
TCLS4 TCSL3 IBOV
100,0 TIM Part. Total (%) Control (%) Free Float (%)
80,0 Common 843,281,477 100% 650,537,118 77% 192,744,359 23%
60,0 Preferred 1,632,453,583 100% 990,098,811 61% 642,354,772 39%
Total 2,475,735,059 100% 1,640,635,929 100% 835,099,130 100%
40,0
*Jan, 2010
20,0
-
Telecom Italia
(20,0)
100%
Dec-08 Jan-09 Feb-09 Mar-09 Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09
TIM Brasil
Market Panel* ON: 77%
PN: 61%
Market Capitalization: R$ 13.00 Billion Market Capitalization: US$ 7,47 Billion Total: 66%
Stock Exchange: : BOVESPA Stock Exchange: : BOVESPA Stock Exchange: : NYSE
TIM Participações
Ticker Symbol: TCSL4 (Preferred) Ticker Symbol: TCSL3 (Common) Ticker Symbol: TSU (ADR) 100%
Price: R$ 5,12 Price: R$ 7,15 Price: US$ 29,76
52 Week Price Range: 52 Week Price Range: 52 Week Price Range: TIM Celular
High – R$ 5.20 High – R$ 7.95 High – US$ 30.13
Low – R$ 2.64 Low – R$ 4.91 Low – US$ 11.99
*All Market Panel data refer to Dec 30, 2009. 29
31. TIM PARTICIPAÇÕES S.A. | Investor Relations
Historical indicators: operational results
QoQ YoY
3Q09 2Q09 3Q08
% %
Brazilian Wireless Subscriber Base (million) 166.1 159.6 140.8 4.1% 18.0%
Estimated Total Penetration 86.7% 83.5% 73.3% 3.2 p.p. 13.4 p.p.
Municipalities Served - TIM GSM 2,958 2,944 2,765 0.5% 7.0%
Market Share 23.8% 23.7% 25.0% 0.1 p.p. -1.2 p.p.
Total Lines ('000) 39,600 37,826 35,206 4.7% 12.5%
Prepaid 33,297 31,610 28,386 5.3% 17.3%
Postpaid 6,303 6,216 6,820 1.4% -7.6%
Gross Additions ('000) 5,930 4,855 4,573 22.1% 29.7%
Net Additions ('000) 1,774 1,729 1,392 2.6% 27.5%
Churn 10.9% 8.6% 9.4% 2.3 p.p 1.5 p.p
ARPU (R$) 26.5 26.6 30.1 -0.2% -12.0%
MOU 90 73 101 23.2% -10.7%
ARPM (R$) 0.29 0.36 0.30 -19.0% -1.5%
SAC (R$) 113 120 110 -6.2% 2.1%
Investment (R$ million) 535.9 422.5 510.7 26.8% 4.9%
Employees 9,351 10,174 10,173 -8.1% -8.1%
Numbers are according to previously published earnings release, and therefore, may differ from the subsequent publishing due to rounding and re-classification. 30
32. TIM PARTICIPAÇÕES S.A. | Investor Relations
Historical indicators: financial results
3Q08 2Q09 3Q09 QoQ % YoY %
Thousands R$
Net Revenues 3.406.923 3.304.252 3.337.481 1,0% -2,0%
Services 3.114.872 2.936.240 3.083.348 5,0% -1,0%
Handset Revenue 292.051 368.012 254.133 -30,9% -13,0%
Operating Expenses (2.608.467) (2.568.235) (2.578.700) 0,4% -1,1%
Personal Expenses (152.654) (138.181) (144.695) 4,7% -5,2%
Selling and Marketing Expenses (715.019) (829.036) (873.341) 5,3% 22,1%
Network & Interconnection (1.077.171) (920.902) (964.315) 4,7% -10,5%
General & Administrative (101.496) (113.542) (100.954) -11,1% -0,5%
Cost of Goods Sold (378.072) (466.727) (335.308) -28,2% -11,3%
Bad Debt (143.250) (105.949) (99.552) -6,0% -30,5%
Other operational revenues (expenses) (40.804) 6.102 (60.534) - 48,4%
EBITDA 798.456 736.016 758.781 3,1% -5,0%
EBITDA - Margin over total net revenues 23,4% 22,3% 22,7% 0,5 p.p. -0,7 p.p.
Depreciation & Amortization (617.988) (647.451) (663.684) 2,5% 7,4%
EBIT 180.468 88.565 95.097 7,4% -47,3%
Net Financial Results (152.943) (65.857) (61.865) -6,1% -59,5%
Income (loss) before taxes and Minorities 27.526 22.708 33.232 46,3% 20,7%
Income tax and social contribution (39.579) (37.956) 27.579 - -
Net Income (Loss) (12.053) (15.247) 60.811 - -
Numbers are according to previously published earnings release, and therefore, may differ from the subsequent publishing due to rounding and re-classification. 31
33. TIM PARTICIPAÇÕES S.A. | Investor Relations
“Safe Harbor” Statements
Statements in this presentation, as well as oral statements made by the management of TIM
Participações S.A. (the “Company”, or “TIM”), that are not historical fact constitute “forward
looking statements” that involve factors that could cause the actual results of the Company to
differ materially from historical results or from any results expressed or implied by such forward
looking statements. The Company cautions users of this presentation not to place undue
reliance on forward looking statements, which may be based on assumptions and anticipated
events that do not materialize.
Investor Relations Visit our Website
Avenida das Américas, 3434 - Bloco 01 http://www.tim.com.br/ir
6° andar – Barra da Tijuca
22640-102 Rio de Janeiro, RJ
Phone: +55 21 4009-3742 / 4009-3446 / 4009-4017
Fax: +55 21 4009-3990
32