Seeking to enhance my career opportunities in managing accounts using my business analytical and administrative skills. Self-motivated, personable, and driven IT professional, with a 9-year military success rate to include system networking and telecommunications background.

1. Tiffany Wolfe
1461 Turning Leaf Ln, Pendergrass, GA 30567
(404) 409-1497
Tiffany.wolfe27@gmail.com
SUMMARY OF QUALIFICATIONS
Seeking to enhance my career opportunities in managing accounts using my business analytical and
administrative skills. Self-motivated, personable, and driven IT professional, with a 9-year military success rate to
include system networking and telecommunications background. Accustomed to handling sensitive/confidential
records and demonstrated history of producing accurate, timely reports meeting stringent company guidelines.
Areas of expertise:
• Project Management • Organizational Leadership • Quality Assurance
• Reports Preparation
• Cost management
• MS Office Suites
• Training Development
• Property Accountability
• Crisis Communication
• Administrative Systems
• Scheduling
• Team Building
EDUCATION
Bachelor’s Degree in Technology Management Present
Western Governors University, Salt Lake City, UT
Associates of Applied Science in Network Systems Administration (2015)
ITT Technical Institute, Douglasville, GA
PROFESSIONAL EXPERIENCE
Information Technology Specialist
Army National Guard, Fort Benning, GA Oct 2015 – Present
Troubleshooter for all government Communication systems at a brigade level.
Create and manage a problem ticket website to easily track progress of network, software, and equipment issues.
Manage Inventory of 600+ government communication systems.
Create status reports and attend meeting to track the status of the brigade level networking and various IT projects.
IHG Project Coordinator
The Intersect Group, Atlanta, GA May 2016 – Nov 2016
Assisted with project management by ensuring that Avalon follows IHG Compliance process.
Attended and hosted multiple meetings daily between Stakeholders, Business Partners and Database Engineers to
ensure the compliance of products being delivered through project standings and future enhancement discussions.
Reviewed requirements with business partners to understand the feasibility and impact of the proposed enhancements.
Forecasted Resource allocations on a weekly basis using Excel spreadsheets; tracking in a monthly timeline.
Completed the process of requesting work orders by attending board meetings and give reason for the request
and gather estimations through the impacted teams upon approval.
Planned and conducted deployment scheduled Releases using Service Now applications, go/no-go meetings, pre
and post email notifications, implementations, release meetings, and by attending CAB review board meetings
for RFC approval.
Performed weekly update to the various status reports to ensure awareness of activities with all parties
involved.
Genuine Parts Company Project Coordinator

2. UST-Global, Atlanta, GA Jan 2014 – Apr 2016
JIRA: Assisted in the transition of utilizing Quality Center to JIRA for a more proficient way of tracking defects/
releases and linking them with other tracking tools. Mainly used for Backlog purpose.
Assist the RPM Project manager by ensuring that RPM follows APG-IT Compliance process.
SME in CA Clarity PPM.
Service Now: Used to track Change Request, Phaseware tickets, Problem tickets, and Incident tickets to find
resolution to issues with in the software application.
HP Quality Center: Used to generate reports, update logs, and track defects to resolve issues.
Repopulating the cost plan and managing the RPM budget Cost and Allocations of resources
Coordinate the scheduling of the flights and stay arrangements
Trained 4+ consultants in RPM management and CA Clarity/Workbench functionalities.
Performed functional, UI, Smoke, Role based, Regression Testing in an Agile environment
Created Test Ideas, Test Cases using Black Box Technique from requirements
Created and Executed Test Cases manually as well as verify the actual results based on expected results.
Execute test cases and Log defects/Bugs and write defect reports.
Front Desk/ Night Auditor
Super 8 Six-flags, Austell, GA Sept 2012 – Dec 2013
Worked as front desk and maintained security with occasional light housekeeping or answering room request for
additional supplies.
Greeted guest, issued room keys, recommended activities and dining locations.
Processed payments, made reservations, and checked guest in and out of the hotel.
Generated reports outlining room occupancy totals, daily transactions, revenue totals and other figures for
management review.
Settled credit card charges through batch processing.
Ensured 3rd
party reservations have been properly processed.
Recorded all maintenance issues to be resolved.
Setup breakfast in the mornings.
TRAINING
Security+ Certification Training – TCP/IP Protocols & Firewalls Jul 2016
United States Army, Camp Clay, GA
Quality Assurance/Project Coordination May 2014
Mentor Global, Atlanta, GA
Warriors Leadership Course Aug 2009
United States Army, Camp Casey, Korea