Jasmine Lightning is an experienced business analyst with over 10 years of experience in project management, business analysis, testing, documentation, training, and user support. She has worked with Beazer Homes and CCR/Coca-Cola Bottler Investment Group, leading implementations of Salesforce.com, SAP HCM, and proprietary software. She holds a Bachelor's degree in Business Administration with a focus on management, information systems, and SAP.
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I lead Artisan Consulting as a Salesforce Consulting Partner. I combine commercial acuity with technical insights to deliver superior Salesforce solutions for local and global companies that improve and accelerate the quality of their customer relationships across marketing, sales and service functions.
For more than three decades, across a range of sectors and industries, I have 'broken the mould' of the IT consultant by enthusiastically and proactively delivering initiatives that blend today’s digital technologies with traditional business needs of productivity, growth and profitability.
Using my experience and talent, I make complex processes and software development production simpler, smarter, faster and cheaper; transforming obstacles into opportunities; engineering enlightened solutions.
I always think of ways to serve the entire organisation and its customers. I understand business, so I make numbers make sense to the non-numbers person; I make the technical strategy make sense to the technology gurus; I make potential technical obstacles resonate with the executive teams, and so on. With understanding and buy-in, initiatives can successfully support growth, greater efficiencies, more dynamic teams and boosted brand awareness. Seeing the results of a new idea ripple through an organisation is very satisfying and through those successes all stakeholders benefit.
I deliver measurable and endurable digital results with agility.
My consulting performance is exemplified by attributes that include intelligence, vision, creativity, pragmatism, passion, tenacity, communication, flexibility, experience and poise. Excited by the next big challenge, I am ready to bring my global expertise to forward-thinking companies which understand and value a consultant who can drive momentum across customer, product, service and vision.
1. JASMINEM. LIGHTNING
ATLANTA, GA.
Employer Details:
harman@dbdsconsulting.com
Jesse - jnkemka@dbdsconsulting.com - 404-578-9320
PROFESSIONAL SUMMARY
AccomplishedBusinessAnalyst,experienced in all aspects ofthe Software Development Lifecycle (SDLC). Skilled in opportunity analysis,
planning,testing,implementing,reporting,and usersupport (including trainingand documentation).
EXPERIENCE
Beazer Homes Atlanta, GA
IT Business Analyst Nov.2014 – Present
Project Management/Coordination
Key controllerfor IT Project Development &Support forMarketing,Sales,CustomerCare/Warranty Departments
Developed and executed a formalrelease schedule forSalesforce.comand CMA
Identified project milestones,phasesand key tasks,andled implementations formonthly Salesforce.comand CMA releases
Monitored project progressby tracking key activities,resolvedproblems,and recommendedactions
Created and executed project workplans andrevised as appropriate to meet changing needs andrequirements
Ensured project documentsare complete,current,and storedappropriately
Business Analysis
Lead Business AnalystforBeazer’s proprietary Competitive Market Analysis (CMA)software
Collaborated with businesspartnersin the definition,testing,training,implementation and support offunctionalrequirements
Main point ofcontact forSalesforce.comend users and business partners forMarketing,Sales,CustomerCare, & Warranty
Researched post-production support requirements forenhancements and/ordefects
Facilitated sessions using a variety oftechniques to gather and document requirements,including process flows
Identified,analyzed,and documented defects,errors,and inconsistencies in Salesforce.comand CMA functionality
Testing/Documentation/Training/Support
Assistedin the analysis anddocumentation ofexisting processes and recommended solutions forprocess improvements
Participated in the planning,execution,and validation ofsystemand useracceptance testing (UAT)
Supportedrollout ofIT solutionsby preparing andprovidingtraining materials and online Help to end users
Contributed to theestablishmentoffuture policies,procedures,and standardsforthe technicalteamand end users
CCR/ Coca-Cola Bottler Investment Group (BIG) Atlanta, GA
Business Systems Analyst II Jun.2010 – Oct. 2014
Project Management/Delivery Manager
Manageddemand acrossorganization with service providers to ensure on time delivery ofHRIS solutions
Assistedin RFP process;includinginterviewing vendors,reviewing proposalresponses,SOW review,and estimations
Utilized efficient and effective processes/standards that continuously improves quality internally and externally
Successfully delivered approved enhancements,newfunctionality and applications perteamagreement
Created and maintained concise SharePointsites related to projects,personaldevelopment,and testdata maintenance
Business Analysis
Lead BA on the Salesforce.comCase Management implementation; responsible fordata migration strategy andexecution
Internalliaison between businesscounterparts,SharedServices,Service Providers,and otherrelated groups
Translated businessrequirementsinto functionalrequirements andfunctionalspecifications
Configured and supported the following SAPHCM sub-modules as needed:PersonnelAdministration,Organizational
Management,EIC, SAP Portal,ESS/MSS, related SAPinterfaces,SuccessFactors,Online Talent Management,and Portal
HR and PortalCutoverLead formilestone releases
Testing/Documentation/Training/Support
Served as subject matterexpert (SME) on HR systemcapabilities and participatedin testingand deploying system
Created and maintained testscripts/data, provided relatedreporting,statistics, andincidentresolutionforbreak-fixsolutions
Prepared technicaland functionaltraining and process documentation fordevelopmentteamand end users
Facilitated knowledge transferto HRsupport teamand provided support postgo live
EDUCAT ION
Georgia Southern University;Statesboro, GA
Bachelor of Business Administration in Management (HRM)
Minor:Information Systems with SAP
SAP University Alliance Certificate; 2010
SAP HR 305
Salesforce.com Administrator Essentials; 2015
The Learning Tree – Defining Successful Projects; 2015
PROFICIENCIES
2. JASMINEM. LIGHTNING
ATLANTA, GA.
Employer Details:
harman@dbdsconsulting.com
Jesse - jnkemka@dbdsconsulting.com - 404-578-9320
Adobe Photoshop,ARISExpress BPM, Basic HTML, Blueprint Requirements Center, ERP SAP HCM (ESS/MSS, EIC, OM/PA, Success
Factors),Five9, HP Quality Center/ALM, Microsoft Office Suite (Project, Access, Visio), Microsoft SharePoint, Microsoft Team Foundation Server,
Salesforce.com, ScreenSteps Live, SDLC Methodology (Waterfall/Agile), Windows, IE7-11
AFFILIAT IONS
Technology Association of Georgia (TAG) – Board Member; 2015 – Present
Georgia Southern University Young Alumni Board – Events Chair&Member; 2014 – Present