Blaine Wolff is a seasoned IT professional with over 25 years of experience in project management, software development, and service management. He has led teams delivering solutions on time and on budget, established IT project/program management organizations, and delivered superior customer service leveraging ITIL principles. His areas of expertise include program management, project management, software development, and service management.

1. BLAINE WOLFF, PMP, PgMP
8640 Seasons Road • Streetsboro, OH 44241 • 330-626-2493(h) • 330-760-0630(c)
b.wolff@sbcglobal.net • http://www.linkedin.com/in/blainewolff
CAREER PROFILE
Seasoned, innovative and dedicated Information Technology professional with over twenty five years
experience delivering value in Project Management, Software Development and Service Management. An
experienced and successful leader equipped with certifications and expertise to:
• Establish, develop and lead IT project/program management organizations in delivering high quality
solutions on schedule and on budget.
• Build and lead top performing technology teams with on-shore and/or off-shore resource models
leveraging multiple technologies delivering state of the art solutions.
• Deliver superior customer service leveraging ITIL IT Service Management principles consistently
meeting Service Level Agreements (SLA).
Relevant management areas of expertise include:
• Program Management • Software Development • Staff Development
• Project Management • Service Management • On-site & Off-shore Staff Management
• Portfolio Governance • Test Management • Process Development
• Requirements Elicitation • Test Automation • Continuous Process Improvement
PROFESSIONAL EXPERIENCE
SNAP-ON BUSINESS SOLUTIONS, Richfield, OH 2008 to 2009
World's leading integrated content and software solutions provider in the global Automotive, Powersports, and Outdoor Power markets.
DIRECTOR, TECHNOLOGY, Warranty & Power Group
Reporting to the CTO, in the role of Director Technology, responsible for developing and supporting web-
based software solutions for US and International customers. Led a 45 member on-shore/off-shore
software engineering organization leveraging multiple technologies.
• Drove definition and adoption of Software Development Life Cycle (SDLC) that was instrumental in
obtaining ISO 9001 certification – a strategic initiative of the company.
• Participated in pre-sales activities providing responses to eight RFP’s for new technology solutions and
closing one sale to a new customer headquartered in Japan.
• Successfully completed multi-million dollar software development projects for two international customers.
• Developed and delivered fifteen product upgrade projects spanning the full SDLC for multiple US and
international customers.
• Reduced time to market by leveraging PMI/PMBOK processes thereby improving the project
management discipline and delivery capabilities.
• Managed the migration of eight US based customers from an off-site hosting facility to the corporate
hosting site leveraging VMWare to reduce hardware costs.
• Reduced post-deployment incidents 85% by defining and implementing an improved product deployment
process leveraging ITIL Change Management principles.
Resume Date: July 1, 2009

2. BLAINE WOLFF, PMP, PgMP • 330-760-0630 • b.wolff@sbcglobal.net • Page 2
WINDSTREAM COMMUNICATIONS INC., Hudson, OH 1971 to 2008
$3.2B provider of telecommunications services with over 8,000 employee providing local, long distance, network access, video services and
broadband services in 16 states. Formerly Alltel.
DIRECTOR BUSINESS APPLICATIONS (2006 to 2008)
Reporting to the Sr. Vice President in the role of Director Business Applications, led a software
technology organization with 150+ staff in several US and international locations and an operating budget
of $25MM. Portfolio included over 100 custom and commercial products utilizing a wide spectrum of
technologies.
• Planned, managed and delivered a $2MM seven month program to transition multiple technology
functions to an outsourced off-shore business model. This program involved on-boarding,
knowledge transfer, process re-engineering, vendor negotiation, technology infrastructure upgrades,
etc.
• Defined and managed the outsourced relationship - negotiated Master Service Agreement and related
Statements of Work, defined Key Performance Indicators and Service Level Agreements.
• Successfully delivered twenty custom software product enhancement projects and six commercial
product upgrade projects on schedule and within budget.
• Planned and managed program to convert 300,000 accounts to the Windstream suite of applications.
This six month program included gap analysis/closure, data mapping/migration and extensive testing.
• Consistently met all support SLA’s and improved upon key support metrics.
SR. MANAGER – SOLUTIONS DELIVERY/PMO (2002 to 2006)
Reporting to the Vice President, IS as Senior Manager, I developed and sold the business case to improve
solutions delivery capabilities by establishing a new organizational structure, implementing improved tools
and processes and leveraging synergies within application architecture, business analysis and project
management. Established and led this new fifty person organization and was accountable for delivering
quality projects on time and within budget while evolving the enterprise application architecture.
• Developed dynamic, highly effective project management organization by setting high expectations,
leveraging PMI/PMBOK processes, implementing PM training initiative resulting in PMP certification for
80% of project management team and improving project/portfolio management tools.
• Annually improved project delivery metrics (quality, schedule and budget) while delivering over 500,000
hours project work effort over a three year period.
• Improved project governance processes and reporting enabling smoother project execution.
• Established application architecture roadmap by developing “as is” and “to be” models and designed
solutions to leverage existing assets and evolve the enterprise in alignment with the roadmap.
• Implemented an Enterprise Application Integration layer and leveraged the EAI to spearhead evolution to
a Service Oriented Architecture (SOA) while retaining legacy assets.
• Dramatically improved product quality by:
o Defining and implementing improved requirements gathering processes to solidify scope and
expected results to ensure development of solutions that met business needs
o Improving software testing processes including; mapping test cases to requirements, automating
test execution and simplifying results verification.
• Enabled business re-organization by on-time/on-budget delivery of concurrent multi-million dollar
infrastructure separation and conversion/integration programs consisting of LAN/WAN, servers,
mainframe, DBMS, gap analysis/closure, data mapping/migration, process re-engineering, testing, etc.
SR. MANAGER – EMERGING MARKETS (2000 to 2002)
Was selected by the Asst. Vice President, IS to define and develop a service provider business to address
emerging opportunities with new entrants in telecommunications industry.
• Researched needs of new entrants, mapped those needs to current capabilities and identified gaps,
weaknesses and opportunities.
• Developed and distributed Request For Information to secure partner to address gaps in current offering,
Resume Date: July 1, 2009

3. BLAINE WOLFF, PMP, PgMP • 330-760-0630 • b.wolff@sbcglobal.net • Page 3
selected vendor and negotiated MSA for service provider partnership.
• Defined robust business model and related processes for this new service offering.
• Marketed service offering to six prospects and closed one sale prior to being promoted to a new role.
PROGRAM MANAGER – Year 2000 Program (1998 to 2000)
Led IT program to upgrade proprietary application software, hardware platforms and third-party software to
Year 2000 compliancy. Obtained ITAA 2000 Certification and completed this $20MM dollar program on
schedule and under budget with no Y2K incidents encountered on or after Jan 1, 2000.
OTHER EXPERIENCE (1971 to 1997)
Several technical, supervisory and management positions of increasing responsibility including; Quality
Assurance Manager, Acceptance Test Manager, Application Development Manager and Project Manager.
PACIFIC TELECOM/ALASCOM, Vancouver, WA 1989 to 1990
Provider of local telephone service in the Midwest, Northwest and Alaska.
IT MANAGER – CUSTOMER CARE & BILLING
Managed a team of more than thirty employees in the implementation, support and enhancement of a
comprehensive customer care and billing system.
PROFESSIONAL CERTIFICATIONS and TRAINING
Program Management Professional (PgMP) Six Sigma White Belt (2009)
Project Management Professional (PMP) Rapid Continuous Improvement (2008)
SCRUM Master (CSM) Gathering & Documenting Requirements (2005)
ITIL IT Service Management Foundation Design for Six Sigma (2003)
TOOLS and TECHNOLOGIES
Project Management: Database Management Systems
• MS/Project • SQL Server
• MS/Project Server • Oracle
• Planview • DB2
• Artemis • IDMS
Desktop Tools Servers/OS
• Office (Word, Excel, Powerpoint) • Intel/Windows
• VISIO • HP/Unix
• Outlook • Sun/Solaris
• Z/OS
Software Technologies/Languages Tools
• .Net Framework, VB, C#, C++, Jscript • VisualStudio. Team Foundation Server,
• J2EE, Java, JSP, EJB, JDBC SharePoint Server, Visual SourceSafe,
• Coldfusion Reporting Services, Analysis Server
• XML, SOA • Remedy, HEAT, Bugzilla
• Client/Server • Robot, ClearCase, ClearQuest, RequisitePro
• Mainframe, COBOL, CICS
Resume Date: July 1, 2009