Frederick E. Hook is an IT professional with over 20 years of experience managing teams and implementing improvements in healthcare, manufacturing, and distribution industries. He has a history of leading teams and projects, establishing processes, and increasing revenue and stability for organizations through technology solutions. His areas of expertise include configuration management, application development, project management, and various software and operating systems.

1. FREDERICK E. HOOK
4946 Rays Circle, Dublin, OH 43016
614-395-9668 (Cell) • 614-761-3811 (Home)
Email: Fred.e.Hook@gmail.com • LinkedIn: http://www.linkedin.com/in/fredhook
SUMMARY
Dedicated IT professional with extensive managerial experience in the healthcare, manufacturing and distribution industries.
Managed and developed teams within the functional areas of application development and configuration management. Has a
history of accepting challenging leadership roles and is a highly motivated change agent with a passion for improving IT processes
that support critical business functions.
PROFESSIONAL EXPERIENCE
Cardinal Health, Inc., Dublin, OH 1996 to 2011
$99 billion healthcare company; 30,000 employees worldwide
SUPERVISOR, CONFIGURATION MANAGEMENT (2007 – 2011)
TEAM LEADER, CONFIGURATION MANAGEMENT (2003 – 2007)
TEAM LEADER, APPLICATION DEVELOPMENT (2002 – 2003)
SR. PROGRAMMER ANALYST (2001 – 2002)
TEAM LEADER, APPLICATION DEVELOPMENT (1996 – 2000)
Delivered strategic value-added process improvements that increased the organization’s software and infrastructure stability and
led to an increase in the organization’s financial and customer-base growth. Managed organizational objectives through
mentoring and developing people.
Organizational Improvements:
• Established a configuration management WebSphere center-of-excellence team that ensured the integrity of the software
delivery process for four major web ordering applications, with annual revenues over $20 billion.
• Oversaw the delivery of software integrity for 60+ business critical WebSphere applications and for 100+ business
applications in the legacy technology environments (Java, C++, .Net), producing annual revenues over $16 billion.
• Directed the Build Forge software build and deployment automation processes resulting in a cost avoidance of over $2
million in two years.
• Established a resource demand management system in order to forecast future project demands for configuration
management resource availability.
• Developed and managed a business unit-wide operating system (OS) patch management process for 450 Windows servers as
well as 30 Unix servers. Reduced production downtime and provided the framework for a controlled, executable process that
was executed within a 10-day cycle for Windows servers and six weeks for Unix servers.
• Orchestrated a corporate-wide iSeries operating system upgrade (30 systems) that required detailed planning and
coordination of competing project schedules for multiple application development teams while managing the project’s labor
budget of $165,000.
• Established an iSeries quality control test environment for critical Supply Chain applications within a timeline and labor
budget of $550,000.
• Implemented a large software enhancement project ($1.2 million) for a warehouse management system which provided lot
number and expiration date tracking capability while simultaneously leading a Windows-to-iSeries EDI conversion project.
• Implemented software change management processes within an iSeries environment that reduced application development
monthly support time from 160 hours to 40 hours.
• Spearheaded the Purchasing organization’s EDI vendor purchase order process redesign which required coordination across
three business segments, leading to an improved and stabilized EDI transaction volume which exceeded $20 million daily.
• Championed the Brokerage business segment’s EDI customer purchase order and invoicing process redesign which reduced
development time for new customer setup from 100 hours to 20 hours, providing the technology framework to increase
business revenue from $3 billion to $12 billion annually.

2. Frederick E. Hook • 614-395-9668 Page 2
Financial Responsibility:
• Managed a $1.1 million configuration management project portfolio.
• Oversaw multiple project budgets up to $1.2 million.
• Managed a $750,000 annual vendor consulting budget and $400,000 annual human resource budget.
Team Development:
• Built a WebSphere center-of-excellence team through recruitment of “top notch” Configuration Management talent.
• Developed team members for promotional opportunities within the organization, resulting in several receiving organizational
awards.
• Implemented a cross-training program that reduced configuration management single points of failure, stabilized
organizational service levels, and realigned employee work-life balance.
• Reconstructed the configuration management team after an IT reorganization.
• Managed a 13-member multi-cultural configuration management team that encompassed multiple locations.
• Managed a 5-member IT application development team.
Mills Pride, LTD., Waverly, OH 2000 To 2001
$100 million cabinet manufacturer; 2,000 employees US
APPLICATIONS MANAGER
• Managed application development team for Distribution Systems.
• Championed implementation of the IT organization’s software change management system (Turnover) and provided the
organization with stable and better quality software deployments.
• Integrated the multi-plant manual payroll information system to the corporate Peoplesoft system.
• Responsible for all IT staff recruiting activities and infusing new talent into the organization.
• Established and managed the Columbus, Ohio satellite application development office which was used to attract top level
talent to the organization.
Copes-Vulcan, Inc., Lake City, PA 1989 To 1996
$50 million Valve and Power Plant Equipment manufacturer; 500 employees US
Manager, Program Development (1995-1996)
Director, Information Systems (1993-1995)
Sr. Systems Analyst (1989-1993)
• Established the strategic vision for knowledge based manufacturing (KBM) process.
• Led the SIM/400 financials and EDI modules implementations that provided accurate and integrated information to the
company’s ERP system, and improved business processes.
• Implemented internal software change management processes and controls in order to meet corporate audits and provide
the organization with higher quality software deployments.
• Directed ERP software migration from Data3 (System/38) to SIM/400 (iSeries) which allowed the organization to take
advantage of the vendor supplied ERP software enhancements.
• Orchestrated the planning/scheduling/tracking of software projects to meet company objectives.
• Led the hardware migration from System/38 to iSeries which provided the organization with the expanded .
• Realigned custom software enhancements to the base ERP system, which provided the organization with the capability
• Managed a $500,000 IT budget.
• Managed a 5-member IT department.

3. Frederick E. Hook • 614-395-9668 Page 3
EDUCATION
• University of Phoenix - Columbus, OH - Bachelor of Science • Project Management Essentials
Business Management • Business Case ROI
• Computer Learning Center - Fairfax, VA – Application • Order-flow Kaizen event
Development • Turnover developer and administrator training
• Lean Six Sigma Yellow & White Belt Training
TECHNICAL EXPERTISE
Software: Middleware: WebSphere, WebLogic, Vitria, Lotus Notes
Manufacturing Systems: SIM/400 (MRPII), PRMS. MAPICS
Warehouse Management Systems: Distract, BOSS Warehouse, JD Edwards,
EDI Systems: Premenos, Gentran
Software Change Management Systems: Rational ClearCase, VSS, Turnover (iSeries), Build
Forge
Languages: RPGIV, CL, SQL, COBOL
Languages Managed: Java, J2EE, C++, .net, ANT, Perle, jBoss
Operating Systems: iSeries, HP Unix, Windows, Linux
Leadership Expertise
• 8 years configuration management leader
• 15+ years application development and design leader in an iSeries environment
• 5+ years project management
• 9 years manufacturing MRP II (make-to-order and iSeries environment)
• 10 years distribution/warehouse management systems( iSeries environment)
• 4 years EDI (iSeries environment)
• 4 years iSeries system engineer