Resume for Michael Vieau - senior pre-sales engineer specializing in information technology

1. MICHAEL J. VIEAU
201 Woodlawn Avenue  Grand Haven, MI 49417
H: 616.607.8381 Michael.J.Vieau@gmail.com
M: 616.402.9472 linkedin.com/in/MichaelJVieau
SENIOR PRE-SALES ENGINEER – INFORMATION TECHNOLOGY
Solutions-oriented professional with extensive expertise designing innovative strategies to deliver
sophisticated solutions, build market share, drive revenue, and outperform competition
Multi-faceted 20+ year technical career in both pre- and post-sales engineering roles, including technology
assessments, product demonstrations, and custom design and implementation of patent-pending products and solutions for
Fortune 500 clients globally.
Relationship builder with strengths in securing and developing relationships with key customers and partners. Talent for
communicating value of products and solutions to decision makers at all levels.
Communicative partner with excellent listening and consultative skills. Strength in analyzing needs and issues, defining
and recommending solutions, and overseeing the appropriate implementation to improve process workflow, reduce
operational costs, and position organizations for advanced growth.
Outstanding presenter recognized for communicating complex technical concepts and solutions to both technical and
business audiences. Loyal, diligent professional with strong work ethics, drive, and ambition. Previous Secret Clearance.
Core Competencies
 Solutions and Consultative Selling  Business Requirements Definition
 High-Impact Presentations  New Product / Solutions Design and Delivery
 Workflow Analysis and Process Improvement  Trade Shows, White Papers, RFP and RFI Responses
 Business Case Development  Customer, Partner, and Team Relations
PROFESSIONAL EXPERIENCE
SOFTWARE EARNINGS, INC. – Memphis, TN 1992-Present
Built an impressive record of achievements driving new business and profitable revenue growth for this leading provider of
end-to-end payment processing solutions for the financial services industry.
Senior Pre-Sales Engineer / Product Manager (2009-Present)
Promoted to champion continued competitive growth across financial services sector, establish relationships with third-party
partners and customers, and drive product roadmaps for existing and next-generation products.
Provide strategic and tactical leadership for competitive wins, successful solutions design and implementation, and long-term
profitable client retention. Plan and conduct customer meetings, develop business solutions, and deliver technical
presentations to highlight proposed solutions. Establish and enhance relationships with clients to effectively understand
technical environment, workflows, and issues. Develop business cases for solutions and respond to RFPs and RFIs.
Represent company at industry conferences and forums. Deliver training presentations to internal teams and partners.
SELECTED ACCOMPLISHMENTS:
 Currently leading product management initiatives to launch a third-party electronic document
management solution into a new marketplace. Captured requirements, educated internal sales teams, created
presentations and demo systems, performed workflow analyses, and presented solution with recommended process
improvements to potential customers.
 Key contributor in defining functional and architectural direction of image-based solution suite which
processes 100% of Day 1 check payment transactions for top 50 financial institutions ($50B - $1T in
assets).
 Developed winning responses to RFIs and RFPs, generating up to $3 million in individual contract sales.
Senior Pre-Sales Engineer / Quality Assurance Manager (2005-2009)
Selected to define and deliver quality innovative solutions to position corporate clients for advanced growth.
Consulted with clients to provide expertise and thought leadership on payment processing best practices. Evaluated clients’
goals, environments, and needs. Designed and delivered technical presentations to C-level and operational management to
promote solution recommendations for solving clients’ challenging business needs.
…Continued…

2. MICHAEL J. VIEAU, PAGE 2
SOFTWARE EARNINGS – CONTINUED…
Collaborated in all aspects of sales life cycle, from initial qualification through solutions design, proposal development,
solution delivery, and client satisfaction. Designed and delivered technical presentations at industry trade shows and client
sites. Built key relationships with clients and partners.
SELECTED ACCOMPLISHMENTS:
 Identified need and led the design of check optimization workflow solution that enabled clients to
eliminate Proof Departments and associated costs. Developed and utilized business case tool to assist with the
sales process. Solution was sold to SunTrust, BB&T, First Horizon, Citizens Bank, and Key Bank clients with an
average revenue stream of $2 million.
 Conceptualized, partnered with key clients to define specifications, and oversaw the design of patent-
pending Enhanced Reject Processing workflow solution, enabling one customer to project $5 million in yearly
savings. Solution was purchased by Federal Reserve, First Horizon, and Citibank with an average sales price of $2
million.
 Led all efforts to build a dedicated Quality Assurance team and to implement software release best
practices. Introduced quality metrics to identify root causes of customer reported problems, eliminating nearly 100% of
customer reported errors for 2 solutions and reducing reported errors by an average of 57% for two other solutions.
Senior Pre-Sales Engineer / Product Development & Architectural Standards Manager (1999-2005)
Given cross-functional responsibility to drive growth of solution offerings, lead teams in developing valuable business
solutions, and define standards to increase capability to meet client business objectives.
Collaborated with sales team to demonstrate value-proposition of solution offerings to global Fortune 500 clients. Consulted
with clients to analyze needs and objectives. Proposed solutions to improve clients’ process workflows, reduce operational
costs, and provide additional revenue opportunities. Established and enhanced relationships with vendors and clients.
SELECTED ACCOMPLISHMENTS:
 Contributed to developing winning solutions and proposals, positioning organization as a premier provider of
end-to-end payment processing solutions to global financial institutions.
 Established relationships with IBM, NCR, and Unisys to integrate hardware and software solutions, thus
enhancing our solution offering and providing additional value to our clients.
 Defined and implemented software development processes, increasing efficiency of development cycles,
reducing time-to-market, and minimizing errors in response to improperly defined requirements.
Platform Development Manager (1994-1999) / Software Engineer (1992-1994)
Recruited as core member of team to assist in launching new solutions into the marketplace. Advanced to lead in the full life
cycle design, development, and enhancement of existing and next-generation business solutions.
Primary interface to clients to identify needs and develop custom solutions, new products, and add-on components to
existing products to meet constantly evolving business and market needs. Introduced company’s solutions and services to
new and existing clients. Worked trade shows, responded to RFIs and RFPs, delivered technical presentations and product
demonstrations, and oversaw the development and deployment of solutions at client sites.
SELECTED ACCOMPLISHMENTS:
 Pivotal role in solution definition and implementation for Barclays Bank and Clydesdale Bank in the UK,
enabling company to expand into the global marketplace.
 Spearheaded the development and launch of image-based processing platform—an industry 1st solution
—that enabled operator keying pools to significantly improve workflow processes.
 Collaborated with clients to design and implement Single Item Deposit Solution, eliminating critical duplicate
data entry errors with deposits.
** Previous experience as Software Design Engineer with Texas Instruments in the
Defense Systems and Electronics Group. Secret Clearance. (1985-1991)
EDUCATION
Master of Science Degree in Computer Science  THE UNIVERSITY OF TEXAS (1991)
Dual Bachelor of Science Degrees in Computer Science and Mathematics  CENTRAL MICHIGAN UNIVERSITY (1985)