Mary.wachenheim.Current.Resume.7-29

● Facilitate, influence and build consensus among all levels of executives, management and staff at a client organization.
● Deliver solutions and narratives clearly in written and oral presentations to all levels of client executives, management and staff. Use
sound judgment regarding the audience and nature of the information (technical, business, sensitive, controversial).
● Coach clients in change management, organization management, SDLC processes and Agile ceremonies and methodology.
● Manage all phases of the IT project, using formal SDLC processes and Agile methodologies, MS Office, MS Project and MS Visio.
● Design, test, install and maintain systems.
● Prepare documentation and present progress reports to all levels of client executives, management and staff.
● Project sizes range from $5000 - $100,000, with indirect reports of 1 - 20 people. Reports included developers, business analysts, quality
analysts, testers, internal and external SMEs, product owners, vendors, system integrators, technical writers, IT management and business
management.
__________________________________________________________________________
October 2013 - November 2019 | Stericycle Inc. | Bannockburn, IL
Senior Project Manager
Global leader in compliance and sustainability solutions, medical and hazardous waste services, secure document destruction and brand protection
practices. Stericycle’s revenue is approximately $3.5B, with over 25,000 employees.
● Leadership team member for the global business and technology transformation program. Managed portions of the SAP ERP operations
and data conversion tracks, including APIs. Influenced process and technology decisions that will shape the global future of Stericycle.
● Technical program manager of logistics and sales projects. Guided project managers using principles from both a supportive and directive
PMO. Orchestrated and coordinated multi-phased project activities and overall roadmap within this program and drove them to success on
time and within budget, while improving business value and operational risk.
● Converted Microsoft AX implementation program from waterfall to Agile SCRUM. Managed multiple global SCRUM teams. Trained
team members new to Agile how to work with SCRUM. Created program and team roadmaps, coordinated the establishment and
grooming of program and team backlogs, facilitated all ceremonies, managed stakeholders, devised communication plans and guided teams
to self-organize. Navigated the team and program development stages with all stakeholders and sponsors.
● Led highly successful cross-functional, global project and program teams using Agile SCRUM processes and ceremonies in a matrix
environment. Performed both scrum master and project manager roles.
● Monitored, negotiated and reported on project schedules, scope, milestones, issues, actions, risks, time, cost, resources, quality,
dependencies and communications to internal and external customers, stakeholders and vendors. Established and applied technical
performance and budget baselines to analyze adherence to project and program actual performance. Created and maintained RAID logs,
RACI charts and artifacts.
● Acted as a trusted liaison and relationship manager to several lines of business, including operations, supply chain / logistics, customer
experience, continuous improvement, sales, finance, and IT. Collaborated with business and product owners to gain consensus on project
scope, timeline and deliverables. Championed business change supported by technology.
● Mentored and motivated junior members of IT to help them understand tools, processes and methodologies, learn and apply effective
leadership and decision making techniques, know customer and vendor contacts and promote growth and advancement of their roles within
Stericycle. Evaluated and provided feedback on work performance.
● Collaborated with the change management and release management teams on QA, stakeholder sign-offs and deployments.
● Delegated work based on priorities, difficulty, requirements, business value and capabilities of team members.
● Coordinated all hypercare / post-release support, documentation, turnover, project closure and ROI actuals.
● Championed process improvement initiative to roll out Agile SCRUM for all IT projects and processes. Trained technology and business
team members, as well as set and communicated best practices, standards and policies.
● Project sizes varied from $25,000 - $300MM, with 2 - 30 indirect reports. Reports included developers, business analysts, quality analysts,
testers, internal and external SMEs, product owners, vendors, system integrators, technical writers, IT management and business
management.
● Technology used for project and program management included: Planview Product Portfolio Management (PPM), Planview Product Place,
Leankit, JIRA, HP ALM defect management, O365 and Sharepoint Online, Webex and Skype, Excel, Word, MS Project, Powerpoint.
______________________________________________________________________
July 2012 - October 2013 | Navitor Inc. | North Mankato, MN
Project Implementation Manager
Nationally recognized leader in wholesale, print and personalized identity products. Navitor provides its services through a network of North
American resellers. Navitor has an estimated 111 employees and annual revenue of 3.7M.
● Worked with cross functional, national team members using NowDocs suite of data, products and services to assist in the delivery of cloud
print solutions.
● Deployed customer solutions on time, within budget and to the customers’ satisfaction.

● Undertook project management tasks through project plan development, project execution and integrated change control on multiple
multi-phased projects simultaneously using MS Office and MS Project.
● Managed project scope, time, cost, risks, resources, quality and communications internally and with NowPrint customers.
● Coordinated internal and external customers collaborating with all stakeholders against the project timelines and budget.
● Supported the Agile SCRUM and waterfall processes which resulted in a fully developed solution for the continued growth of NowPrint
cloud print solutions and its customers.
● Used SDLC processes and Agile methodology to ensure successful completion of project deliverables.
● Mentored and supervised project team members during the project.
● Fostered internal and external vendor relationships to maintain and grow business opportunities in cooperation with business development,
technical support and customer relationship managers.
● Project sizes varied from $10,000 - $75,000, with 1 - 5 indirect reports. Reports included developers, business analysts, quality analysts,
testers, internal and external SMEs, product owners, vendors, system integrators, technical writers, IT management and business
management.
_______________________________________________________________
August 2010 - March 2012 | Equity Residential | Chicago, IL
Quality Software Engineer
S&P 500 company specializing in buying, building, rehabilitating and managing high-quality growth market apartment communities throughout the
US. Revenue over $2.5B employing more than 2700 people.
● Directed and participated in regression, QA and UA functional (black-box) testing for full and incremental product release cycles for the
Internet Marketing Application team..
● Documented and signed off on successful tests plans and scenarios. Reported discrepancies and made and influenced go/no-go decisions.
● Managed full and incremental application releases with IT operations.
● Designed, developed, executed and maintained detailed regression, QA and UA test plans, scenarios and scripts for .Net/SQL websites and
web-based applications, including mobile, electronic leads, automated emails, customer surveys and property management.
● Documented system and application flows and processes to assist in creating a release management checklist, using MS Visio and Office.
● Created ad-hoc reports and data query results via MS SQL 2005.
● Implemented QA processes with application developers ensuring high quality unit and integration testing.
● Introduced Test-Driven-Development (TDD) techniques to drive thoroughly defined project requirements.
● Documented, tracked and reported on defects, releases and change management using Intuit Quickbase and MS Office.
● Tested SEO and paid search website meta data changes, using Google Analytics.
______________________________________________________________________________
January 2002 - October 2008 | American Mortgage Consultants | Libertyville, IL
Vice President, Information Technology
Multi-million dollar mortgage secondary market due diligence and consulting firm engaged by Fortune 500 financial firms, government agencies
and mortgage companies. AMC has over 100 employees serving North America.
● Reduced operating costs and increased company productivity, profit margins, data security and data integrity by migrating paper-based due
diligence, data integrity and quality assurance reviews to web-enabled, Microsoft SQL system.
● Created, monitored, maintained and documented network infrastructure, LAN and WAN.
● Introduced SDLC processes, change management and system maintenance procedures.
● Established help desk and instituted customer service standards for hardware, network and software support.
● Managed IT personnel and cross-functional teams, including employees, contractors and third-party vendors.
● Developed and implemented disaster recovery plan, off-site ramp up and data retention and backup strategies and software.
● Mentored and trained approximately 50 AMC employees in IT processes and technology, including MS Windows and Office products.
● Analyzed, programmed, tested and implemented system updates using VS .net, C#, Java, MS SQL and HTML.
● Administered employee reviews, including goal and objective management; arranged and approved employee training.
● Enforced and implemented government laws as assistant compliance officer for mortgage reviews.
● Project sizes ranged from $1000 - $100,000, with 1 - 10 direct reports and 1 - 50 indirect reports. Reports included developers, business
analysts, quality analysts, testers, internal and external SMEs, product owners, vendors, system integrators, technical writers, executive
management and business management.

EDUCATION / CONTINUING EDUCATION
MS, Telecommunications - DePaul University, Chicago, IL
BA, Computer Science - Northwestern University, Evanston, IL
Cisco Networking (CCNA) coursework
Medical Terminology coursework

Mary.wachenheim.Current.Resume.7-29

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