Tikka Singh is a senior business systems analyst with over 15 years of experience in system analysis, project management, business process improvement, and team leadership. He has a track record of successfully analyzing business needs, translating requirements into technical specifications, and improving organizations' operations through the implementation of new IT solutions. Singh's expertise includes agile methodologies, software development processes, risk analysis, and relationship management. He currently holds a security clearance and is proficient in various technologies, tools, and programming languages.

1. TIKKA SINGH
15408 Finchingfield Way, Upper Marlboro, MD ● (240) 882.7730 ● tikkasingh1@gmail.com
U.S. Citizen ● Security Clearance: Public Trust (Active)
SENIOR BUSINESS SYSTEMS ANALYST
Seasoned Systems Analyst with a wide range of IT knowledge and extensive experience significantly improving organizations by
conducting business process analysis and needs assessments to align IT solutions with business initiatives. Display remarkable skills
in identifying areas of operational improvement by utilizing system functionality, end user training programs, metrics and reports design,
and system testing. Exhibit strong knowledge of agile and software development lifecycle processes and methods. Strongly focused on
solutions that exceed strategic objectives and creating win-win situations. Effective team builder, exhibiting the ability to motivate
diverse groups to achieve a targeted goal.
AREAS OF EXPERTISE
System Analysis & Design ● Project Management ● Business Process Enhancement ● Team Leadership ● Risk
Analysis/Management ● Technical Specifications ● Relationship Management ● Technical Support
TECHNOLOGY SNAPSHOT
Software: SQL SERVER 2013, MS Office 2013, MS Visio, MS Project, StarTeam, JIRA, Confluence, Team
Foundation Server (TFS) Rational Requisite Pro, Rational Software Architect (RSA), Windows
(2000/2007/Vista), UNIX
Testing Tools: HP Quality Center, Mercury Testing Tools (WINRUNNER7.5, Test Director 7.6/6.0, Loadrunner7.5,
Rational Tools (Clear Quest, Clear Case, Rose), Micro Soft Test Manager, Selenium
Concepts: System Development Life Cycle, Agile and Rational Unified Process
PROFESSIONAL EXPERIENCE
ACTIONET INC) ● Washington DC Mar2016 – Nov 2016
Senior Systems Analyst Lead
Client: Department of Energy
Propel organization to attain significant accomplishments by managing all aspects of highly technical, enterprise-wide projects
supporting system application analysis and requirements, and gathering efforts for an integrated enterprise system.
• Administer a team of business analysts and QA testers for elicitation of requirements, overseeing system documentations,
including like High Level Business Requirements Documents, Functional and Non- Functional Requirements Documents and Test
Plans Documents.
• Review and analyze business processes, current legacy systems, and business process for legacy systems integration with
future To-Be system.
• Develop To-Be Process Improvement Functions documents highlighting the new functions and process improvement steps.
• Closely monitor and ensure requirements were properly documented, translated and interpreted to meet business and functional
requirements.
• Engage with IT team to demonstrate business requirements/specifications and solve complex business and technical problems.
Technology used: MS office 2013, MS Visio, MS Project, TFS, UML, Caliber RM, Rational Requisite Pro, Rational Software Architect,
Confluence, UNIX, Windows 95/98/NT/2000/XP/Vista/7, SQL server 2013; HTML, FOCUS, NET, SharePoint 2013, HP Quality Center,
Selenium, Capture
LOCKHEED MARTIN CORPORATION) ● Washington DC May 2014 – Mar 2016
Sr. Business Analyst
Client: Federal Aviation Administration (FAA) NISC Programs

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Instrumental as Business analyst and System Integration lead accountable for gathering and realizing the requirements from design,
development, test, and deployment in production sprint-wise.
• Facilitated the customer facing Joint Development Sessions in presenting the Sprint Content and obtaining customer approval for
Wireframes, develop process diagrams, use-cases, activity diagrams, and design documents.
• Provided technical solutions and leadership to Test Teams & Release teams on Technical Hands on sprint-wise.
• Designed the Custom Workflows and Integrating Custom search to the web applications.
• Prepared and presented weekly reports on project progress to FAA Program Manager and Directorate.
• Directly responsible for tracking work progress, writing user stories and acceptance criteria, estimating story points, documenting
functional and non-functional requirements and participating in Sprint planning and retrospective meetings using Agile
methodology.
• Created Master Test Plans Sprint wise and established the Test Scripts in JIRA.
• Performed system testing for all master pages and various site collections of the SharePoint 2013 farms.
• Coordinated User Acceptance Testing for FAA customer; conducted UAT for three levels in FAA for each release, supervised
UAT Test Plans, Test suites and Test Cases, helped customer to create Problem Tickets, and signed off the Requirements for
every sprint.
• Developed all and periodically reviewed SDLC process documents, including Concept of Operations (Con-Ops) Document,
System Boundary Document, Functional Requirements Document, Non-Functional Requirements Document, Release wise
System Designs, Release wise Test plans, Release wise System Installation Guide, and Release wise System User Guide.
Technology used: MS office 2010, MS Visio, MS Project, StarTeam, JIRA, Rational Rose, UML, Caliber RM, Rational Requisite Pro,
Rational Software Architect, Confluence, UNIX, Windows 95/98/NT/2000/XP/Vista/7, SQL server 2013; HTML, FOCUS, NET,
SharePoint 2013, InfoPath Forms, , HP Quality Center, Selenium, Capture
LOCKHEED MARTIN CORPORATION) ● Arlington VA Jan 2013 – Apr 2014
Sr. Business Analyst
Client: Federal Deposit Insurance Corporation (FDIC)
Managed including elicitation, analysis, documentation, validation, verification, approval, establishing bi-directional traceability of
requirements.
• Utilized the Rational Unified Process (RUP) to determine Iterations based on Inception, Elaboration, Construction and Transition
Phases for SDLC.
• Wrote Change Requests (CRs) for stakeholder’s business requirements for enhancement and maintenance projects.
• Generated Vision document to establish the baseline scope of the project, including Problem Statement, Use-Cases, Success
Criteria and Resources Needed.
• Wrote Requirement Management Plan (RMP), Glossary, and Development Case Documents for all projects.
• Developed Use-Cases using UML to identify all activities, artifacts and actors.
• Created requirements types using ReqPro Tool.
• Coordinated functional testing of more than 30 applications in LM portfolio at FDIC.
• Prepared comprehensive test plans, procedures and schedules for complete system and/or subsystem testing.
• Analyzed test results and performed system integration/regression testing to verify/validate incorporated fixes to application
software, integrated components, subsystems, and systems.
• Planned, tested, documented and maintained solutions for the integration and testing of in-house developed systems and COTS
products.
• Key member of Test team for User Acceptance Testing for FDIC.
Technology used: MS office 2010, MS Visio, MS Project, StarTeam, JIRA, Rational Rose, UML, Caliber RM, Rational Requisite Pro,
Rational Software Architect, UNIX, Windows 95/98/NT/2000/XP/Vista/7, SQL server 2013; HTML, FOCUS, NET, Oracle, SQL, , HP
Quality Center
GCC TECHNOLOGY LLC) ● Crystal City VA Sept 2012 – Dec 2012
Sr. Business Analyst
Client: Federal Student Aid (FSA) Department of Education

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Accountable for reviewing As-Is Requirements, revising critical components/requirements of an enterprise IT infrastructure and
preparing To-Be Requirement Statement to align with client Target Vision Document.
• Evaluated all relevant documentation including previous performance work statement, prior market research/request for
information results, current contract terms, and deliverables.
• Gathered as-is requirements on EITI service components and analyzed possible gaps in operational performance and
efficiencies.
• Executed market research activities through surveys, focus groups, and interviews to evaluate alternative solutions, innovations,
and new software/middleware tools to meet client’s needs.
• Evaluated client’s Target State Vision (TSV), Mandatory Contract Elements (MCE), and other documentations as they relate to
the as-is and to-be requirements development.
• Contributed in the development and documentation necessary for pre-solicitation and solicitation packages pursuant to Federal
Acquisitions Regulations (FAR).
Technology used: MS office 2010, MS Visio, MS Project, StarTeam, JIRA, Rational Rose, UML, Caliber RM, Rational Requisite Pro,
Rational Software Architect, UNIX, Windows 95/98/NT/2000/XP/Vista/7, SQL server 2013; HTML,.NET, Oracle, SQL
NORTHROP GRUMMAN CORPORATION (NGC) ● Baltimore MD Aug 2011 – Aug 2012
Sr. Business Analyst
Client: Social Security Administration (SSA)
Designed, developed and successfully implemented a unified registration process and credentials for its online services
https://www.ssa.gov/myaccount/.
• Led 12 Business Analysts and directed the team efforts to convey issues, reports and other deliverables to client’s counterparts.
• Served as primary point of contact between client and NGC in compiling user/process requirements for information systems
development.
• Performed systems analysis and design, translating business requirements into technical specifications, and communicating
system improvement ideas to IT or business.
• Developed Screen Requirements (SCR), Screen Design Requirements (SDR) and Scenarios (SCE) for electronic access
(ROME) and Registration and Customer Service (RCS).
• Created Traceability Matrices for Functional Requirement (FR), Business Rules (BR), Data Requirements and Notices for
Electronic Access (ROME) Registration and Customer Service (RCS) Project as per the project deliverable guidelines.
• Wrote and maintained functional requirements using various requirement management tools such as ReqPro and RSA.
• Proficiently handled and resolved multiple Quality Center (QC) defects related to the electronic access (ROME), Registration and
Customer Service (RCS) project.
Technology used: MS office 2010, MS Visio, MS Project, StarTeam, Rational Rose, UML, Caliber RM, Rational Requisite Pro, Rational
Software Architect, Confluence, UNIX, Windows 95/98/NT/2000/XP/Vista/7, SQL server, HTML, FOCUS, .NET, Oracle, SQL,
THE WASHINGTON POST ● Washington DC Apr 2007 – Jul 2011
Sr. Business Analyst
Assessed and analyzed the potential impact on newspaper customers, end-users of product data and processes, movement toward
standard data collection and reporting, and the implementation of data validation/verification practices to ensure data integrity
• Collaborated with various stakeholders to assess challenges and issues in retaining customers, managing and reporting data for
all active and inactive subscribers.
• Identified stakeholder readiness, needs and risks, and developed mitigation strategies to establish and maintain procedures for
implementing the various mandated reporting requirements and data use efforts.
• Assisted in functional and technical requirements gathering, conducting impact analyses, and associated business process (re)
engineering activities.
• Analyzed current business processes to detect inefficiencies and needs, and documented future business processes.
Technology used: MS office, MS Visio, MS Project, StarTeam, Rational Rose, UML, Caliber RM, Rational Requisite Pro, Rational
Software Architect, Confluence, UNIX, Windows 95/98/NT/2000, SQL server; HTML, FOCUS, .NET, Oracle, SQL,

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Prior work experience includes Sr. Business Analyst, Business Analyst and Consultant with ATG USA Inc., Mansai Corporation, Royal
System Inc., and Universal Hi-Tech. Development Inc. (UHD).
EDUCATION & PROFESSIONAL DEVELOPMENT
Master in Business Administration (MBA)
PANJABI UNIVERSITY, Patiala/India
Bachelor of Science, Electrical Engineering
PUNJAB ENGINEERING COLLEGE, Chandigarh/India
TRAINING/ACHIEVEMENTS/PUBLICATIONS:
• Participated and presented following papers at International Conferences in area of Co-Operative Education, Industry and
Institute Interaction and Continuing Education.
• Co-operative Education - A Strategy for Development of Human Resources for Growth through Industry-Institute Interaction at
6th World International Conference on Co-Operative Education held at Mohawk College Hamilton Canada from Aug 28 - Sep
1, 1989.
• Co-operative Program – A Step to bridge the Gap between Theoretical and Practical Approach towards Engineering
Education, presented at Hong Kong Polytechnic Hong-Kong held from Aug 26 - 30, 1991.
• Co-operative Education - A Successful Indian Experiment Presented at International Technology Conference held by
UNESCO at Paris from Jun 28 – July 7, 1996.
• Organized 50 Entrepreneurship Training Programs for Science and Technology students.
• Attended International Training Program on Essential Management for Entrepreneurs and Managers sponsored by The United
Nations Industrial Development Organization (UNIDO) and The United Nations Development Program (UNDP) held at Indian
Institute of Management Calcutta from Mar 27 - Apr 9, 1991.
• Attended Project Management Training Programs at Indian Administrative Staff College Hyderabad India.
• Visited Japan as a member of delegation sponsored by Government of India, National Productivity Council for studying special
educational needs and submitted a research report.