The document discusses seven important non-technical factors for successful SharePoint projects: understanding requirements and limitations, accurate estimation, achieving buy-in by addressing stakeholders' priorities, determining and supporting ROI, implementing governance, iterative implementation and user support, and planning for adoption, new work, and growth. It provides tips for each factor such as mapping solutions to objectives, explaining non-financial benefits, and cultivating the right culture for adoption.
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
The Seven Most Important (Non Technical) Factors for Sharepoint Success
1. The Seven Most Important Non Technical SharePoint Success Factors Starring: Joe! For Project Managers For Developers For Business Analysts For Architects w/ Richard Harbridge For Administrators @rharbridge
14. What we will be talking about… Understanding the ‘Why’ & Making a Decision Achieving Buy In and Setting Expectations Determining and Supporting ROI Implementing Successful Governance Approaching and Supporting SharePoint Improving User Adoption Planning for New Work and Growth
25. What does Joe really knowabout his Company’s needs? Decision Makers don’t have Enough Information The CFO needs to Reduce Costs IT Services Struggles to Keep Up People Are Having Trouble Finding What They Need Richard Harbridge SharePoint Saturday
26. Even if Joe understands the needs of his workplace… Richard Harbridge SharePoint Saturday
27. Technology is never the whole solution Richard Harbridge SharePoint Saturday
28. Let’s say Joe does understand the needs of his organization What’s Next? Richard Harbridge SharePoint Saturday
65. A unified application delivery platform like SharePoint can greatly reduce costs, time and effort for new work.Richard Harbridge SharePoint Saturday
66. What is the most important thing to the CFO? Richard Harbridge SharePoint Saturday
68. What are some ways we can convince the CFO? Richard Harbridge SharePoint Saturday
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70. Money can be invested to always generate a return.
71. You need to have measurement, account for risk, and have some expectation of return (quantifiable) that makes it worth the initial investment/on going costs.Richard Harbridge SharePoint Saturday
72. What is the most important thing to Decision Makers? Richard Harbridge SharePoint Saturday
91. Remember to ‘discount’ values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future.Richard Harbridge SharePoint Saturday
94. There are different ways of calculating ROI evaluate what works best for you This is almost as boring as research… Richard Harbridge SharePoint Saturday
95. ROI Advice and Tips Richard Harbridge SharePoint Saturday
103. ROI analysis doesn’t cover ‘non-financial impact’ or ‘increased potential’ STILL IMPORTANT Improved Relationships Improved Know-How Website/Intranet Visitors Improved Morale Improved Skills User Complaints Increased Connections Positive Word of Mouth Innovation Click-throughs Employment Applications Comments Negative Word of Mouth Better Reputation Richard Harbridge SharePoint Saturday
106. 30% of a typical workers day is spent searching for information.
107. In a 1,000 employee company lost productivity costs approximately $5 million a year.Source: “The Enterprise Workplace,” IDC, 2005 Source: IDC, 2003 Source: “Hidden Costs of Information Work,” IDC, 2006 Richard Harbridge SharePoint Saturday
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109. 4 out of 5 of our workers do not know that we have an employee disaster relief fund.
110. Currently we pay for full licensing on 7 different enterprise document management solutions.Source: “Support Review Q4,” IT, 2010 Source: “HR Employee Benefits Survey,” HR, 2010 Source: “Financial Audit of Licensing Costs,” Finance, 2010 Richard Harbridge SharePoint Saturday
123. What does that mean? Without effective governanceorganization, performance, andcapability are significantly reduced. Richard Harbridge SharePoint Saturday
211. Do a video like this one… Richard Harbridge SharePoint Saturday
212. High Availability, Mobility and Accessibility also lead to better User Adoption! SharePoint Workspace/Groove, Outlook Integration (Offlining), Mobile and More Richard Harbridge SharePoint Saturday
221. Reward super users with achievements. Then promote the desire to get rewards. Richard Harbridge SharePoint Saturday
222. Create a SharePoint Showcase Good Idea! Where users submit and show off their SharePoint “Solutions” Richard Harbridge SharePoint Saturday
223. Make it easier to work with Richard Harbridge SharePoint Saturday
224. IS Use them. Richard Harbridge SharePoint Saturday
225. What used to be GearUp… http://sharepoint.microsoft.com/rampup/sharepoint/pages/evaluate.aspx The Kit is ! Buzz Sweet Richard Harbridge SharePoint Saturday
226. Walk your own talk. Richard Harbridge SharePoint Saturday
227. The Outcome SharePoint is successfully adopted by a large enough group of users to be deemed successful.
228. What to watch out for… The build it they will come approach will not work alone.
242. Cultivatenew work! It’s a good thing. This boosts user adoption! (More functionality and dependency over time) Richard Harbridge SharePoint Saturday
243. The Outcome The SharePoint Implementation continues to grow, expand and provide more value.
244. What to watch out for… You need to plan support for new work/requests otherwise people will lose confidence.
248. Success Factors… Understanding the ‘Why’ & Making a Decision Achieving Buy In and Setting Expectations Determining and Supporting ROI Implementing Successful Governance Approaching and Supporting SharePoint Improving User Adoption Planning for New Work and Growth Understand Business Needs and Map to Them Share Alignment, Vision and Expectations Use Measurements to Improve and Return More Use Team Work And Execute With Patterns Be Iterative, Leverage Everyone, and Respond Share the Value and Successes Manage your Capability and Priorities
My dedication to you before I begin. By the end of this you will have gained 3 things. It might be new knowledge, it might be a new method but you MUST gain 3 things by the end. If you don’t my first challenge to you is to stalk me, hunt me down and make sure you get 3 things from me. Because I owe you 3 things! This is meant to help you.
You take the estimated value and divide that by the estimated level of difficulty then times (*) it by 100 to get the percentage of ROI.
Ask every question three times in three different ways - Might get it wrong, might be mis-estimating their technical vocabulary/abilityUse Pictures - Pictures and moreeee pictures.
Dependancy also works.
A lot of this can seem daunting and I know one of the hardest things is figuring out how to do some of the things I have shown today. If you are interested in further training or assistance please let me know. Based on the number of people who are interested and the areas of interest we can schedule further training sessions to help everyone better use the SharePoint portal.It's our commitment to you that we will continue to hear your feedback and identify the issues. I encourage you to give us feedback during the coming months, and we will continue to deliver more and more functionality, more and more guidance to help you be successful with your application of SharePoint.Thank You for Reading/Listening