Redefine and elevate your SaaS experience. In today's rapidly evolving digital landscape, Software as a Service (SaaS) platforms are no longer just about providing tools; they're about enhancing user experiences, driving efficiency, and ensuring that businesses stay ahead of the curve. Enter the transformative trio: AI, Analytics, and Recommendations. This session delves deep into the synergistic relationship between these three pillars, illustrating how they can be harnessed to elevate your SaaS experience to unprecedented heights. Join Richard Harbridge, Microsoft MVP and leading industry expert as he shares best practices and real-world examples from Microsoft 365, SharePoint Online, Microsoft Teams, and Microsoft Viva that advance your SaaS experience. Together attendees will gain insights into: Analytics - Understand your user behavior, workflow efficiencies, and areas of improvement. Dive into how Microsoft 365's robust analytics can offer actionable insights to optimize your business processes. AI - Beyond just data, discover how AI can be a game-changer in action management. Learn how Microsoft's AI capabilities not only predict but proactively address challenges, ensuring a seamless and enhanced user experience. Recommendations - Personalization is key in today's SaaS world. Explore how Microsoft 365 tailors recommendations based on user behavior, ensuring that each interaction is relevant, timely, and actionable. By the end of this session, participants will be equipped with the knowledge and inspiration to leverage the power of AI, analytics, and recommendations, transforming their SaaS platforms from mere tools to dynamic, adaptive, and optimized experiences. Join us for this first session of this series and embark on a journey to redefine and elevate your SaaS experience.

1. Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Maja Kukolj
Sr. Product
Strategy Lead

2. The Winning Trio of
Analytics, AI, &
Recommendations
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Elevate Your SaaS Experience
Maja Kukolj
Senior Product Strategy
Lead & Data Ninja
Webinar
Thursday September. 21, 2023 11:00 AM (EST)

3. Elevate Your SaaS
Why is AI transformation today
important and different?

4. It is imperative that AI be led and owned by the business. It is too important to be left in
the hands of technologists alone. This is not a linear technology.
The Executive Discussion

5. AI Is A Major Transformative Technology For Employee Experience
AI change will be measured in years, not decades or generations. It’s a bigger change and faster.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of Skill
Barriers & Spread
Of Hyper-
Personalization?
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Perspective?
New Work:
Apps
This Led To:
The Removal Of
Presence & Access
Barriers

6. AI Today Is Both Exhilarating & Terrifying
The stakes in early days with AI are lower. So it’s important to embrace and learn sooner.
Image Source: Thomas Friedman, 2017

7. Elevate Your SaaS
AI is changing how we work rapidly,
but if we embrace it sooner we and
our organizations will be better off.

8. Elevate Your SaaS
What kind of impact are we
seeing as we embrace AI in our
SaaS experiences?

9. The results are clear, but the pace is also accelerating. Programming is the most mature of
these 3 sample workloads, but with Copilot we are seeing already significant improvement.
The Results So Far…
Study 1: Erik Brynjolfsson, Danielle Li, and
Lindsey R. Raymond. Generative AI at
Work.
Study 2: Shakked Noy and Whitney Zhang
(2023): Experimental Evidence on the
Productivity Effects of Generative Artificial
Intelligence.
Study 3: Sida Peng, Eirini Kalliamvakou,
Peter Cihon, and Mert Demirer (2023): The
Impact of AI on Developer Productivity:
Evidence from GitHub Copilot.

10. Grounding AI In Organizational Data Makes A Difference
By leveraging your data we improve the quality of the prompt, and the quality of the response
while doing responsible AI checks, security, compliance, privacy review and command generation.

11. Think of plugins as a bridge. This could be a bridge between public data from the internet
and data a company keeps private or a bridge between a website and a back-end system.
Progress Is Accelerating With Plugins (ChatGPT has 900+)…

12. Grounding AI In Organizational Data Makes A Difference
At tyGraph we have made strategic investments in building a strong foundation that include a
strong user backbone as part of the tyGraph model.
Situations Where We Backfill User Attributes
: Support (tygraph.com)

13. In essence the whole is greater than the sum of it’s parts. This is because other people’s capabilities
amplify our own and together, we deliver higher quality and better results when we collaborate.
Before Collaboration Might Have Been 1 + 1 = 3

14. The way AI works is it gives each person their own contextualized and personalized collaborator,
one that has access to an incredible number of skills, information, and processing capability.
Now Collaboration Is (1xAI + 1xAI)xAI = Exponential Value

15. More importantly this shifts collaboration and meetings to higher value as the low value ones are
often offset by using AI itself. Many meetings are only people transacting skills – those low value
meetings are displaced over time and replaced by collaboration with AI.
Collaboration & Meetings Shift (Less Low Value & More High Value)

16. Elevate Your SaaS
AI will lead to higher productivity
and quality, but prioritizing data
quality, the right uses, learning
where to use it can be a challenge.

17. Elevate Your SaaS
What are key experiences
people should know about?

18. People Underestimate Analytics & Recommendation Tools We Have
Every experience we work with has analytics and recommendation capabilities we can use to
optimize as individuals, leaders and administrators. They also all have AI opportunities.

19. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

20. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

21. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

22. Success With AI Also Leads To More Content & Sprawl
When combined together humans and AI can lead to not just faster and more skilled
generation of content through collaboration with AI, but much more of it. Are you ready?

23. Success With AI & Knowledge Is About Collaborating With AI
Viva Topics is a great example where analytics, AI and automation come together to
save us time and give us richer and improved experiences.

24. Success With AI Requires Modernization & Sometimes Migration
If the data and adoption is there it makes catching up or aggregating the information you need
to enable copilot scenarios possible. Managing and protecting data helps sets guardrails as well.

25. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

26. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

27. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

28. We started with the problem of improving the tone of discussion in Enterprise Social
Networks. How can we drive more positive discussions on our internal network?
tyGraph Analytics and AI

29. Elevate Your SaaS
AI will lead to higher productivity
and quality, but prioritizing the
right uses, learning where to use
it, and how to maximize it can be
a challenge.

30. Elevate Your SaaS
How are organizations enabling
adoption with AI and achieving
greater success?

31. Success With AI Is About Collaborating & Learning Together
With Viva Engage you can help inspire and aid early adopters and leaders to connect with
each other, learn together and share valuable feedback and insights.

32. Success With AI Is About Collaborating & Learning Together
Even in a post AI era the value of being able to share a question and get an answer often
needs a fellow employee copilot to lead, or to escalate to someone who can use AI to help.

33. Success With AI Is About Communicating & Learning Together
Communication campaigns are making it easier to share multi-channel communication and
understand it’s reach with audiences. Understand, learn and replicate success.
Active Campaign Stats
Favorite Campaigns
Templates
Shared Guidance

34. Success With AI Is About Communicating & Learning Together
Leveraging tyGraph data to deliver user-centric messaging and sharing the right message
at the right time to avoid audience burnout.

35. Elevate Your SaaS
While AI is for everyone, you will roll
it out in targeted ways to those with
more digital debt first, and
communities/champion programs
enable the org to learn and scale.

36. Elevate Your SaaS
What are organizations
struggling with as they elevate
their SaaS experiences with AI?

37. Today compliant collaboration is the default and it’s made possible by scaled models of DLP
,
dynamic protection and AI in security, compliance and governance already.
Compliance & Security Scaled With AI
Compliance
Collaboration
Compliant
Collaboration

38. AvePoint Information Lifecycle Management

39. We find customers use tyGraph to combine what they’re seeing in Glint surveys with
tyGraph Sentiment data by organization.
Combining Engagement and Surveys

40. Analytics of direct or indirect signals exist all around us as well. Even things like human comments
can be analyzed and we can automate steps in how we engage with those analytics.
Success With AI & Reporting Is About Collaborating With AI

41. Elevate Your SaaS
Responsible enablement needs to
have a firm foundation in data
over dogma. Optimization and
advancement to automation
requires pro-active management.

42. Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
Conor Dean
Manager
Partner Success

43. AIIM 2023 State of the Intelligent Information Industry | AvePoint

44. You will love the way we work. Together. ™
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