SharePoint 2016 & Office 365: A Look Ahead To What’s Coming

Richard Harbridge
Richard HarbridgeTrusted Business & Technology Advisor; CTO at 2toLead; Office 365 MVP
@RHARBRIDGE
RICHARD
HARBRIDGE
My twitter is @RHarbridge, my blog is at http://RHarbridge.com, and I work at
SPEAKER| AUTHOR| SUPERFRIENDLY
@RHARBRIDGE
WARNING: IT
MAY BE HARD
TO KEEP UP
Slides are on http://www.SlidesShare.net/RHarbridge {It’s okay!}
THE DRIVEN
ORGANIZATION
“A business, like an automobile, has to be driven
in order to get results.”
- B. C. Forbes
THE PACE OF
BUSINESS IS
ACCELERATING…
The business has increasing expectations and wants results faster.
WHERE WE
WANT TO BE
ISN’T WHERE WE
ARE TODAY…
We all aspire help our organizations achieve more meaningful results.
IF WE DON’T
KEEP DRIVING…
We will never get to be where we want & need to be.
THE ROAD
AHEAD…
Looks different for all of us - filled with challenges, road blocks and detours.
BREAK
THROUGH…
Organizations are embracing change to break through & drive results.
WE WANT TO BE
BETTER THAN
AVERAGE…
Many orgs are successful, but what about those really successful cases?
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
THE
PREPARED
ORGANISATION
“Before everything else, getting ready is the
secret to success.”
- Henry Ford
ARE YOU
READY FOR
TODAY’S
DEMANDS?
What about tomorrows demands? Are you ready for those?
USERS WORK
ANYWHERE…
By 2016 40% of the workforce will be mobile - Gartner
Flexible work is prevalent – rethink your definition of a mobile worker.
USERS WORK
ANYTIME…
USERS WORK
ONANY
DEVICE…
By 2015 at least 60% of informationworkers will interact with content applications
via a mobile device - Gartner
USERS WORK
WITH MORE
PEOPLE…
We work with more people on a day-to-day basis today than ever before.
60% of employees report working with 10
or more people on a day-to-day basis.
Half of these employees
work with more than 20.
USERS WORK INSIDE
& OUTSIDE OF THE
ORGANIZATION…
We also work with contractors, customers or partners more…
DON’T FALL
BEHIND…
It is more challenging to meet expectations on legacy technology.
CONSIDER
SHAREPOINT
ONLINE…
An excellent way to provide easier sharing & anywhere, anytime access.
CONSIDER UPGRADING
TO SHAREPOINT 2016
(OR AT LEAST 2013)…
Public Preview Available, RTM Q2 of 2016.
THE
MODERN
ORGANISATION
Being prepared really means meeting modern
Enterprise needs.
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
THE
INFORMED
ORGANISATION
“If the rate of change on the outside exceeds the
rate of change on the inside, the end is near.”
- Jack Welch
HOW DO WE
REDUCE
UNCERTAINTY?
We look for signs and to be informed on what route is best.
HOW DO WE
REDUCE
UNCERTAINTY?
We look for signs and to be informed on what route is best.
1 2
3
4
5
6 7 8 9
10
Abundance Of Helpful Data
1. Area Map
2. Our Direction
3. Our Route
4. Points Of Interest
5. Our Route Risks
6. Upcoming Action
7. Distance/Time To Goal
8. Estimated Duration
9. Current Speed/Limit
10. Current Road
I AM GOING TO BE
YOUR GPS TODAY…
Imagine you change your GPS voice settings to Richard Harbridge…
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
NEXT COMES
OFFICE 365…
If you are using SharePoint Online then it makes sense to leverage Office 365…
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
HOW DOES
DELVE FIT IN?
Delve is an experience that presents Office Graph data to the user.
New profiles for users are rolling out in Office 365 Delve.
NEWPROFILES…
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
SHARE MEETING
RECORDINGS ON YOUR
OFFICE VIDEO PORTAL…
Consider PowerPoint recording with Office MIX https://mix.office.com/
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
With messaging, calendaring, file sharing, and more.
CONNECT
EXPERIENCES WITH
OFFICE 365
GROUPS…
CONNECT
EXPERIENCES ACROSS
OFFICE 365 WITH
DELVE…
Based on what the user does put the best technology together to improve that.
One membership to rule them all?
GROUPS BEHIND THE SCENES…
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
Codename
Infopedia
Articles
Microsites
Auto-saved as you work
Friendly URLs
Looks great across your
devices (phone, tablet and
PC)
Connected to social
(Yammer)
Fast and fluid navigation
Compliant and secure
Natively embed Office 365
documents and video
Will be used to create pages
in Blog, Office 365 Groups,
Codename “InfoPedia” and
more
ARTICLES…
It all starts with easy to author articles. Then Microsites and codename Infopedia.
Basic site
hierarchy
allows
sections and
organization
Includes both
explicit,
curated
content and
dynamic
related content
Absolutely
the best way
in the world
to talk about
a set of
Office
documents
Badging
denotes
authoritativ
e content
Modern, on
rails authoring
canvas
MICROSITES…
Going beyond Delve Boards and providing greatcontent experiences.
INFOPEDIA…
Sections, TOCs, & Entire “Infopedia”collections of articles/microsites.
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
Codename
Infopedia
Articles
Microsites
Currently Rolling Out…
1. Mobile sharing UX
2. DLP policy tips
3. New PDF experience for
iOS, Android
4. Send a link from Outlook
Mobile on iOS, Android
5. Save to OneDrive for
Business from OWA
6. Expiration of anonymous
shares
What’s coming from a product experience perspective?
Later This Year (Q3/4)…
1. Next-gen sync client (PC &
Mac)
2. Unified web UX
3. Mobile Offline files (read-
only) for iOS, Android
4. Stop/revoke sharing
control
5. Company-shareable links
6. Windows 10 Universal app
(including read-only
offline files)
Planned…
1. Offline mobile
editing
2. Offline mobile
folders
3. Mobile PDF
annotation support
for iOS, Android
4. Modern attachments
for Outlook
5. Expiration of all
external shares
ONEDRIVE FOR BUSINESS
EXPERIENCE ROADMAP…
Currently Rolling Out…
1. Currently rolling out
2. Auditing & Reporting
(preview)
3. Disable sync on
unmanaged PC’s
4. DLP Phase 2 (preview)
5. Unified OneDrive API
6. Migration API SDK
7. Office 365 Management
Activity API (Auditing)
8. Storage quota control
What’s coming from a Security, Compliance, and Developer perspective?
Later This Year (Q3/4)…
1. Allowlist/Denylist external
sharing domains
2. Archive of external sharing
emails
3. Intune support for
personal/business accounts
4. DLP Phase 3
5. Disable external sharing for
specific users
6. Remove 20,000 file limit
7. Large file support (10Gb)
Planned…
1. Unlimited Storage
2. DLP support for
mobile apps
3. Cross-tenant
sharing control
4. OneDrive usage
reporting
ONEDRIVE FOR BUSINESS
ADMIN/DEV ROADMAP…
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
HOWWEMAKE
DECISIONS
TOGETHER HAS
CHANGED…
No longer combing through excel work sheets to get an update on status.
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
Codename
Infopedia
ROUTE 1:
SHAREPOINT
ONLINE
The first route forward involves leveraging Office 365 and SharePoint Online.
Articles
Microsites
Sway
TheOfficeGraph
ROUTE 2:
SHAREPOINT
2016
The second route starts with SharePoint 2016 but uses Office 365…
CONSIDER
SHAREPOINT
2016…
Features available on SharePoint Online – If they can be backported = in 2016.
Migration Process
PreparationAssessmentMigration
Testing/
Validation
PostMigration
For Office 365 Migrations
Analyze Existing
Content
(Location, Quantity,
Solutions)
Determine
Migration Priority
Create New Site(s)
In Office 365
Validate Content
Based On Content
Map/Schedule
Launch New Site
(w/ Training)
Assess Office 365
Environment
Identify Source
Content To Be
Migrated
Determine
Ownership Of
Content
Clean Up Content/
Content Refresh
Prepare Office 365
Environment
Define Content Map
Owner Review Of
Content (Training
Opportunity)
Migrate Content
Based On Map/
Schedule
Define Migration
Schedule
Approved
Delete Source
Content That Has
Been Migrated
Set Source Content
To Read Only
Review Feedback
Resolve Issues
Plan Launch Efforts
HOW DO I GET
TO SP 2016?
Upgrade “2010 Mode” Sites to “2013 Mode” and Content DB 2013 to 2016.
WHAT DO WE GET WITH 2016?
Starting with the management improvements…
WHAT DO I GET WITH
SHAREPOINT 2016?
From 37+18 Per LangPack MSIs/MSPs to 4 MSI/MSPs +1 Per LangPack.
Smaller update footprint
 Reduced number of MSI and MSP
 In-place, online, installation
MSI MSP
Increased List
Threshold
>5000
List Threshold
Content
database sizing
into TB’s
Content
Database Size
MaxFile Size
10GB and
removed
character
restrictions
MaxFile Size
100,000 site
collections per
content
database
Site Collections
per Content
Database
2x increase in
Search scale to
500 million
items
Indexed Items
WHAT DO I GET WITH
SHAREPOINT 2016?
Boundaries and limits have been improved!
WHAT DO I GET WITH
SHAREPOINT 2016?
Durable Links: Resource ID Based URLs (Remains intact w/ rename and move).
User clicks docID-based
durable URL
…
Redirect manager: based
on this docID, provide the
right way to get a doc
Cobalt
endpoint for
getting file
for client
URL with SiteID
& DocID to
WOPI
GuestAccess.asp
x URL for WOPI
WHAT DO I GET WITH
SHAREPOINT 2016?
Real Time Telemetry – provide insights around users.
Services Actions Usage Engagement Diagnostics
CONSIDER
SHAREPOINT
2016…
Features available on SharePoint Online – If they can be backported = in 2016.
Search Service Application for Cloud Storage
 Unifies on-premises and cloud indexes
 Provides support for Office Graph/Delve
experiences on-premises
 Supports Search as a Service / reduces
search crawl footprint
Audio text
And search
indexpropertiessignalsmetadata extraction
and processing
SEARCH SERVICE
APPLICATION…
Support Using Office Graph/Delve On-Premises – Available End Of Year (2015)
WHAT DOES THIS LOOK
LIKE FOR SEARCH?
Support Using Office Graph/Delve On-Premises – Available End Of Year (2015)
WHAT DOES THIS LOOK
LIKE FOR DELVE?
Support Using Office Graph/Delve On-Premises – Available End Of Year (2015)
COMPLIANCE
ACROSS CLOUD
AND ON-
PREMISES…
Compliance Center (Hybrid), RMS Online, DLP, eDiscovery and Hold for Both
SHAREPOINT 2016 &
OFFICE 365
DISTRIBUTED SITES…
Following (Sites, Documents, People), Managed Metadata, Promoted Sites…
NEW HYBRID
AUTOMATION…
Hybrid deployment automation (scenario selection, config of pre-req & core)
NEW HYBRID
EXTRANET
SCENARIO…
Site Publishing for Internal to Internet (w/ 365 Identity Federation Services)
CONSIDER
SHAREPOINT
2016…
Features available on SharePoint Online – If they can be backported = in 2016.
THE
CLOUD POWERED
ORGANISATION
The informed organization today is the one that is
planning to, or leveraging Cloud capabilities to
improve their organization.
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
THE ENGAGED
ORGANIZATION
“If everyone is moving forward together, then
success takes care of itself.”
- Henry Ford
WE CAN’T
DO IT ON
OUR OWN…
It’s a long road ahead and you need many people driving to get there.
WE GO
FROM THIS
AT HOME…
Personal lives full of rich technology experiences.
…TO THIS
AT WORK
Frustration in the office at promise of IT unfulfilled.
HOWWEWORKON
DOCUMENTSHAS
CHANGED…
Now available across devices, automatically backed up, and easily shared.
We can share more easily (even externally) and can co-author in real time…
INCLUDING HOWWE
WORKWITHOTHER
PEOPLEON
DOCUMENTS…
Before Digital File Shares SharePoint
EVENHOWWEFIND
THINGSLATER…
Versioning, centralization, metadata and more help us organize…
ESPECIALLY WHEN
WEAREN’TSURE
WHERETOLOOK…
Office graph relevancy means we find content based on how we work...
SPEAKINGOF
HOWIWORK…
Social is about unlocking conversations & providing more context…
WEAVINGSOCIAL
INTOTHEPLACESI
WORK…
Social collaboration is something I do frequently because it’s where I work…
GETTING MORE PEOPLE
TO USE THE TECHNOLOGY
IS IMPORTANT…
Often getting people to use more of the technology is just as important.
Scenarios
Methodology
Communities
Resources
BUILDAN
ADOPTION
PLAN…
REAL WORLD
ADOPTION
ACTIVITIES & MORE…
Find great ideas for driving adoption in our latest book http://improveit.how/book
DOWNLOAD THE WHEN TO
USE WHAT IN OFFICE 365
ENTERPRISE USER GUIDANCE
WHITEPAPER!
It goes into much greater depth and can be found at WhenToUseWhat.com
DELVE
ORGANIZATIONAL
INSIGHTS…
Allow collaboration groups to see patterns within their activities.
THE
SMARTER
ORGANISATION
The engaged organization is one where adoption is
successful and the organization is actively helping
users improve their usage (not just drive usage).
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
SharePoint 2016 & Office 365: A Look Ahead To What’s Coming
YOUR
ORGANIZATION
CAN BE BETTER
THAN AVERAGE…
Let’s drive ourselves and our businesses to be better.
THE LEADING
ORGANIZATION
The leading organizations today are the ones that
are modern, cloud powered and smarter.
Thank You!
Organizers,SponsorsandYouformakingthispossible.
100+SharepointPresentationsAt.. Slideshare.Net/RHarbridge
WhenToUseWhatWhitepaper.. WhenToUseWhat.com
ImproveItBook.. ImproveIT.How/Book
Office365SuccessCenter.. Success.Office.Com
Message Me On LinkedIn or Email Richard@2toLead.com
SPEAKER| AUTHOR| SUPERFRIENDLY
My twitter is @RHarbridge, my blog is at http://RHarbridge.com, and I work at
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SharePoint 2016 & Office 365: A Look Ahead To What’s Coming

Editor's Notes

  1. If we aren’t driving forward than we aren’t changing, and we certainly aren’t embracing change. The only way to continue to innovate, compete and be successful is if we change (it’s a good thing)!
  2. KANWAL There are lots of companies and employees that think that flexible working is already here. And in some cases this is true. In many cases, however, all people hear is “working from home”. While this is obviously a key component of what flexible working offers, this simplistic understanding actually misses the point and belittles the true potential of an authentically flexible approach. At its core, genuine flexible working just means being thoughtful about the tasks you have to achieve each day and choosing the most appropriate location from which to accomplish them. This is where the transformation happens, where work no longer is defined by a specific location, but instead is simply an activity, something you do. Flexible working is about being able to be effective regardless of your location; whether that’s at home, in the airport, on the train, in a café, or at a specially designed drop-in office. It’s also about being effective because of your location. It is about being liberated by the cloud services and devices now available, not being constrained by it. You might need to be closer to customers; or you might need space for deep thinking. Flexible working lets you accomplish either with minimal fuss. It is most definitely not an employee perk or HR arrangement made for individuals based on their personal preferences or situation. Organisations that adopt this strategic approach to flexible working will stand a greater chance of success not just because they have changed their culture and objectives to ones that unlock and reward the natural entrepreneurialism of their employees. They will also have addressed the key issue of trust. By focusing on the outcome for the organisation rather than the individual the entire trust dynamic changes, liberating employees and their creativity.
  3. KANWAL Our world is rapidly changing – History is the best teacher, so let’s start with this striking picture. This is the convocation of Pope Francis in 2013. [CLICK SLIDE] Here is what Pope Benedict experienced in 2005 No iPads, smartphones w/42 megapixel cameras, or HD videos. [CLICK SLIDE] There is only one cell phone being used to capture the moment – and it doesn’t look modern to us anymore.
  4. KANWAL Sixty percent of employees report working with 10 or more people on a day-to-day basis (and one-half of these employees report needing to work with more than 20). The  Corporate  Executive  Board,  “Breakthrough  Performance  in  the  New  Work  Environment,”   http://www.executiveboard.com/exbd-resources/pdf/executive-guidance/eg2013-annual-final.pdf
  5. This is just as true for operating systems, browsers, office, and supporting technologies like Lync, Exchange, CRM and so on.
  6. This is built from Delve Boards, Articles, Microsites, “Blogs”, Documents, and the Office Graph. Reuse building block and controls from Ready-to-Go Portals Integrated into Office365 and your Intranet Open Source of NextGen UX to get you started Industry standard tools Hosted on SharePoint in O365 Client side rendering Java script / CSS/ REST APIs
  7. Using the common sync engine for OneDrive and ODFB Release Updated Sync Engine in 2015 Adding Right Click Behavior Introducing Selective Sync Sync Up to 50,000 Files No More 20,000 File Limit Support Up To 10 GB Version Control Will Be Added Delve Integration Will Be Available Support Characters In URL & Longer Paths Sync Files That Are “Shared With Me” Management – Disable External Sharing With Specific Users
  8. Using the common sync engine for OneDrive and ODFB Release Updated Sync Engine in 2015 Adding Right Click Behavior Introducing Selective Sync Sync Up to 50,000 Files No More 20,000 File Limit Support Up To 10 GB Version Control Will Be Added Delve Integration Will Be Available Support Characters In URL & Longer Paths Sync Files That Are “Shared With Me” Management – Disable External Sharing With Specific Users
  9. No change to service applications. Hardware requirements same as SharePoint 2013. Windows Server 2012 R2 or Windows Server 10 Windows Management Framework 3.0 X64 SQL Server 2014 SP1 If going the migration route -
  10. Zero downtime patching – substantially smaller than previously done. SharePoint 2013 Updates Typically 37 MSI’s with additional language patches Cutting these down to 2 MSIs and 2 Language patches Performance for updates substantially quicker. MinRole makes this easier!
  11. Real-time telemetry Advanced data analysis and reporting Real user monitoring
  12. It is still early. No technical preview for SharePoint 2016 yet. Beta Q4 2015, RTM Q2 of 2016.
  13. Compliance across cloud and on-premises Identify, monitor & protect sensitive data through deep content analysis Discover and preserve with eDiscovery Investigate and prove with auditing
  14. Plus self service site creation…
  15. Plus self service site creation…
  16. Plus self service site creation…
  17. It is still early. No technical preview for SharePoint 2016 yet. Beta Q4 2015, RTM Q2 of 2016.
  18. The advent of the internet, then the web and the ever faster evolution of services and devices have transformed the way people live their lives. We have come an awful long way in the last 40 years. People are connected and embracing technology in incredible ways; they are communicating with friends over Skype, they are playing games online, they are on Facebook, they are streaming movies and music and sharing photos.
  19. But in the office people are often tearing their hair out. But over the past few years a nagging sense of doubt has entered many people’s minds about how true the utopian vision of technology as the ultimate liberator is. Some have started to wonder whether the very thing that was supposed to set us free might not have instead ensnared us without truly adding the value it so richly promised.
  20. Year after year voicemail use has dropped 8%, with only 14% of people bothering to listen through the entire voicemail message. 38% of video users report increase of improved retention in meetings that use video instead of just voice. 100% of video users say it helps them accelerate decision making. From Forrester TEI - Another interviewed organization described a use case that has resulted in millions of dollars in additional revenue: “Opening an office used to take three to four months. Our latest opening, using Office 365, took 18 days. When we get a grant, we can only start to invoice once we begin to perform work. That means we were losing three months of revenue.” This amounted to nearly $200,000 per month for one office, and five offices were being opened in a typical year.
  21. A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
  22. A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
  23. As we think about the last 30 years, Communication inside and outside of the workplace has evolved. First with the phone, then email, the Internet, instant messaging, smartphones/mobile computing devices, and now social apps. The evolution of communications still continues today for both consumers and professionals. We all went from using cell phones and pagers to using email, AOL IM or MSN messenger, and now social apps like Facebook, Twitter, or Instagram. With the consumerization of IT, consumers and professionals still have a strong desire to communicate however tools and applications that they communicate with has changed considerably. They simply want to connect, engage, and interact with their friends, co-workers, partners, customers, and family with the tools for which they are most familiar.
  24. A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
  25. A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
  26. A social business is one that recognises that its greatest value is how its people are connected to each other and how in turn they are connected to the people they serve inside and outside the business. It’s one that truly recognises the value of simply bringing people together and giving them an outcome you want them to achieve. Social tools such as Yammer replicate the experience we have in our personal lives with social media and spreads it throughout work. For example, a hamburger chain in the US recently introduced social sharing within the company, empowering local store managers to create and share ideas on how to get customers to spend more at the bar to reverse flagging profits. Soon stores began to put experiments into place. Turnover noticeably improved. Even better, the stores that experimented also reported lower staff turnover. You ask your employees to help you solve a problem, you get them aligned – and it turns out they’re a lot more effective and engaged.
  27. In your organization has anyone ever suggested that you only use a percentage of the functionality or a percentage of what’s possible with Microsoft Office 365? How about just one technology like Outlook? Do you think you or your users are using most of the functionality that exists in Outlook today? What about SharePoint? Do you use more than 50% of what’s available in SharePoint? Are they using it at all? Its okay if the answer is no, we don’t use all that Office 365 can provide. No, not all of our users are actively using Office 365 yet. No, not only do I not know all of the things you can do with Outlook or SharePoint but our users definitely aren’t aware of what they could do. What’s not okay is to do nothing about it. To not have a plan for helping your users adopt, understand and leverage the full suite of Office 365 available to them. You should do something about it. That’s why white papers like this exist. To help you and your organization improve. Not all of the features and functions in Office 365 are meant for daily and frequent use, but we bet you can think of some that would make a world of difference if your whole organization adopted their use. How much more value could your organization realize if users universally used 20% more of the robust document management features SharePoint provides? Getting more people to use a technology is important. But so is and getting them to use more of the technology.
  28. Identify opportunities to help teams improve collaboration.
  29. Well Arnold, you are the only one who does so.