Let Microsoft MVP Richard Harbridge guide you through the exciting world of AI, analytics, and automation in Microsoft 365. Uncover the innovative ways organizations are optimizing collaboration, communication, and management for employees, leaders, and managers, all while empowering your organization to thrive in an ever-evolving digital landscape.

1. Washington, D.C. | October 10-11, 2023

2. The Winning Trio
Of Analytics,
Automation & AI
Elevate Your Microsoft 365 Experience
Tuesday, October. 10, 2023 10:50 AM (EST)
Richard Harbridge
CTO @2toLead & Microsoft MVP

3. The Winning Trio
Of Analytics,
Automation & AI
Elevate Your Microsoft 365 Experience
Tuesday, October. 10, 2023 10:50 AM (EST)
Richard Harbridge
CTO @2toLead & Microsoft MVP

4. There Is No AI Without Analytics (Computed Data) & Automation
The most exciting AI innovation is one that augments human intelligence.

5. Agenda
Navigating This Major Change
Working In The AI Era
Analytics, AI & Automation Scenarios

6. The Executive Discussion
It is imperative that AI be led and owned by the business. It is too important to be left in
the hands of technologists alone. This is not a linear technology.

7. AI Is A Major Transformative Technology For Employee Experience
AI change will be measured in years, not decades or generations. It’s a bigger change and faster.
This Led To:
The Spread Of
Societal Literacy
This Led To:
The Spread Of
Systematic
Management
This Led To:
The Spread Of
Information
Management
This Led To:
The Removal Of
Communication
Barriers
This Led To:
The Removal Of Skill
Barriers & Spread
Of Hyper-
Personalization?
New Work:
Printing
New Work:
Standard Docs
New Work:
eDocs
New Work:
Websites
New Work:
Perspective?
New Work:
Apps
This Led To:
The Removal Of
Presence & Access
Barriers

8. AI Is Not Going To Take Your Job
People who know how to use AI effectively are going to take your job.

9. Success With AI In Is About Collaborating With AI
For every one automation replacement opportunity inside an organization there are 10+ more AI
collaboration opportunities. Collaboration with AI can be hard, but it results in the best outcomes.
:

10. AI Is About Using Computed Data (Analytics) To Automate
When we collaborate with AI what it really means is how can we automate around the human
capability so that the human remains valuable and can do more and at a higher quality level.

11. AI Today Is Both Exhilarating & Terrifying
The stakes in early days with AI are lower. So it’s important to embrace and learn sooner.
Image Source: Thomas Friedman, 2017

12. Agenda
Navigating This Major Change
Working In The AI Era
Analytics, AI & Automation Scenarios

13. Agenda
Collaborate With AI & Sooner Is Better Than Later
Working In The AI Era
Analytics, AI & Automation Scenarios

14. Agenda
Collaborate With AI & Sooner Is Better Than Later
Working In The AI Era
Analytics, AI & Automation Scenarios

15. The results are clear, but the pace is also accelerating. Programming is the most mature of
these 3 sample workloads, but with Copilot we are seeing already significant improvement.
The Results So Far…
Study 1: Erik Brynjolfsson, Danielle Li, and
Lindsey R. Raymond. Generative AI at
Work.
Study 2: Shakked Noy and Whitney Zhang
(2023): Experimental Evidence on the
Productivity Effects of Generative Artificial
Intelligence.
Study 3: Sida Peng, Eirini Kalliamvakou,
Peter Cihon, and Mert Demirer (2023): The
Impact of AI on Developer Productivity:
Evidence from GitHub Copilot.

16. The Equivalent Of This (With The Web) Is Bing Chat Enterprise
Bing Chat Enterprise is safe, included at no cost in the suite and provides easily accessible and
enabled AI value for organizations. Copilot provides considerably more value.

17. The results are clear, but the pace is also accelerating. Programming is the most mature of
these 3 sample workloads, but with Copilot we are seeing already significant improvement.
The Results So Far…
Study 1: Erik Brynjolfsson, Danielle Li, and
Lindsey R. Raymond. Generative AI at
Work.
Study 2: Shakked Noy and Whitney Zhang
(2023): Experimental Evidence on the
Productivity Effects of Generative Artificial
Intelligence.
Study 3: Sida Peng, Eirini Kalliamvakou,
Peter Cihon, and Mert Demirer (2023): The
Impact of AI on Developer Productivity:
Evidence from GitHub Copilot.

18. Grounding AI In Organizational Data Makes A Difference
By leveraging your data, we improve the quality of the prompt, and the quality of the response
while doing responsible AI checks, security, compliance, privacy review and command generation.

19. How We Create & Edit Business Documents Is Changing
When combined together humans and AI can lead to not just faster and more skilled
generation of communication through collaboration with AI, but better quality results.

20. It’s Not About More Content, But Better Content
We accelerate our start, and we get integrated assistance on how to drive from good past great.

21. Think of plugins as a bridge. This could be a bridge between public data from the internet
and data a company keeps private or a bridge between a website and a back-end system.
Progress Is Accelerating With Plugins (ChatGPT has 900+)…

22. Sometimes it might be as advanced as finding and actioning next steps across multiple apps.
AI Can Help Us Manage Ourselves & Our Work Better

23. Sometimes it might be as advanced as finding and actioning next steps across multiple apps.
AI Can Help Us Manage Ourselves & Our Work Better

24. Sometimes it might be as advanced as finding and actioning next steps across multiple apps.
AI Can Help Us Manage Ourselves & Our Work Better

25. Sometimes it might be as advanced as finding and actioning next steps across multiple apps.
AI Can Help Us Manage Ourselves & Our Work Better

26. Sometimes it might be as advanced as finding and actioning next steps across multiple apps.
AI Can Help Us Manage Ourselves & Our Work Better

27. In essence the whole is greater than the sum of it’s parts. This is because other people’s capabilities
amplify our own and together, we deliver higher quality and better results when we collaborate.
Before Collaboration Might Have Been 1 + 1 = 3

28. AI Is Making Collaboration Easier & More Valuable
The collaboration can range from ideation suggestions to sense making and summarization.

29. AI Is Making Collaboration Easier & More Valuable
The collaboration can range from ideation suggestions to sense making and summarization.

30. It’s YOUR copilot or assistant. You can use it to augment how you engage in the meeting.
AI Accelerates Collaboration Before, During & After Meetings

31. It’s YOUR copilot or assistant. You can use it to augment how you engage in the meeting.
AI Accelerates Collaboration Before, During & After Meetings

32. The way AI works is it gives each person their own contextualized and personalized collaborator,
one that has access to an incredible number of skills, information, and processing capability.
Collaboration With AI & Each Other Leads To Exponential Value

33. 1 + 1 = 3
AI x (1 x AI + 1 x AI) = Exponential Value
The way AI works is it gives each person their own contextualized and personalized collaborator,
one that has access to an incredible number of skills, information, and processing capability.
Collaboration With AI & Each Other Leads To Exponential Value

34. More importantly this shifts collaboration and meetings to higher value as the low value ones are
often offset by using AI itself. Many meetings are only people transacting skills – those low value
meetings are displaced over time and replaced by collaboration with AI.
Collaboration & Meetings Shift (Less Low Value & More High Value)

35. What Are The Skills We Need To Think About?
Which of the following skills do you think will be most essential for your employees to learn to
evolve with these potential changes? – 2023 Work Trend Index: Annual Report
Illustration by Manuel Bortoletti

36. How Will We Pro-Actively Support New AI Skills?
While capabilities like Copilot Labs will help us with prompt ideas and more, we have to take the
lead on establishing champion communities and help manage this significant change.

37. You will love the way we work. Together. ™
The distribution of collaborative work is often extremely lopsided. In most cases, 20% to 35% of
value-added collaborations come from only 3% to 5% of employees.
The Few Over the Many?

38. Agenda
Collaborate With AI & Sooner Is Better Than Later
Working In The AI Era
Analytics, AI & Automation Scenarios

39. Agenda
Collaborate With AI & Sooner Is Better Than Later
Higher Productivity & Quality As We Learn
Analytics, AI & Automation Scenarios

40. Agenda
Collaborate With AI & Sooner Is Better Than Later
Higher Productivity & Quality As We Learn
Analytics, AI & Automation Scenarios

41. People Underestimate The Analytics & Automation Tools We Have
Every experience we work with has analytics and automation capabilities we can use to optimize
as individuals, leaders and administrators. They also all have AI opportunities.

42. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

43. Analytics & Insights For Everyone
We are surrounded by insights. These help us make decisions and improve.

44. Success With AI & Knowledge Is About Collaborating With AI
Viva Topics is a great example where analytics, AI and automation come together to
save us time and give us richer and improved experiences.

45. Success With AI & Pages Is About Collaborating With AI
When combined together humans and AI can lead to not just faster and more skilled
generation of content through collaboration with AI, but better quality results.

46. How We Access, Share & Amplify Business Documents Is Changing
When combined together humans and AI can create more effective forms of content,
maintain that content more easily, and enable greater reach, access and insight.

47. Analytics For Leaders
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.

48. Analytics For Leaders
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.

49. Analytics For Leaders
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools.

50. Success With AI & Analytics Is About Collaborating With AI
Tools like Microsoft Clarity can add even more layers of analytics as can many other easy
additions to our core Microsoft 365 tools. We can then use AI with the analytics themselves.

51. You will love the way we work. Together.
How We Engage & Personalize Messaging & Experiences Is Changing
AI can be used to generate media whether it be images or video, and even avatars with
increasing accuracy, believability, and effectiveness.
By 2025, AI avatars leveraging text-to-video using generative AI technology will support 70% of digital and
marketing communications from less than 5% in 2022. - ChatGPT Urgency for Advancing Generative AI (gartner)

52. We are only at the start of AI editing; it will make video far more accessible to far more people. If
you can create near real time video responses think of how that changes digital social spaces.
AI Is Making Video Editing More Accessible & Faster

53. With built in tooling it’s also easier to express more of yourself with easy editing (soon to be AI
assisted) as you engage in “video conversation threads”.
How We Engage & Connect Is Changing

54. Automation For Everyone
While we can use AI to generate posts, we can also use the leader system in Viva
Engage to publish announcements out to multiple channels as an example.

55. How We Learn & Improve Our Work Is Changing
It can be used before, during and after to improve how we communicate. Providing us insights,
skills and the ability to listen, react and understand better as employees or communicators.

56. Success With AI & Q&A Is About Collaborating With AI
Get 10x smarter BEFORE you post the question by adding additional details to it to improve
how easily others can answer it (and improve it’s future value for search).

57. Success With AI & Q&A Is About Collaborating With AI
See related questions and answers in case connecting them to this question would help or in case
they answer your question. Analytics and automation can save time before others spend it.

58. Success With AI & Q&A Is About Collaborating With AI
When combined well AI can predictively recommend the human, provide the human with
automations that improve the experience and quality.

59. Success With AI & Q&A Is About Collaborating With AI
Summarize answers for you and even multiple questions relating to a topic dynamically.

60. Analytics of direct or indirect signals exist all around us as well. Even things like human comments
can be analyzed and we can automate steps in how we engage with those analytics.
Success With AI & Reporting Is About Collaborating With AI

61. Success With AI & Management Is About Collaborating With AI
It can start from a simple place of catching up or aggregating the information you need, but then
you can take that further and use copilot to begin actioning it. Automating a set of activities.

62. Success With AI & Management Is About Collaborating With AI
It can start from a simple place of catching up or aggregating the information you need, but then
you can take that further and use copilot to begin actioning it. Automating a set of activities.

63. It’s Relatively Safe To Assume Positive Intent In Organizations
The benefits are clear, and the data shows that is almost always the driver for communications.

64. How Does Copilot & AI Help?
With Viva Engage you can help inspire and aid leaders to connect with their employees more
effectively through assistive prompts, inclusive communications, and valuable insights.

65. Which Card Do You Value More?
The reality is we value both of them, and many people struggle to communicate and this helps.

66. Agenda
Collaborate With AI & Sooner Is Better Than Later
Higher Productivity & Quality As We Learn
Analytics, AI & Automation Scenarios

67. Agenda
Collaborate With AI & Sooner Is Better Than Later
Higher Productivity & Quality As We Learn
AI Is Just Analytics & Automation (With Humans)

68. You will love the way we work. Together. ™
Download our free
80+ page whitepaper
Transform your Employee Experience
at every stage with Microsoft 365
and Microsoft Viva!
Download Today

69. Let’s connect and find ways to do more and work together.
Message me on LinkedIn or email Richard@2toLead.com
200+ Awesome Presentations at:
Richard Harbridge
2toLead Chief Technology
Officer & Microsoft MVP
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Elsewhere…
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70. धन्यवाद