SharePoint Saturday Redmond - 7 Sharepoint success factors

The Seven Most Important Non Technical SharePoint Success Factors,[object Object],Presented By: Richard Harbridge,[object Object],@rharbridge,[object Object]

Who am I?,[object Object],I,[object Object]

Understanding the Non Technical,[object Object],The Biggest ReasonsSharePoint Projects Fail?,[object Object],Is necessary to avoid poor…,[object Object],[object Object]

Knowledge around Limitations of the Software (When to use it/When not to)

Estimation of Effort and Schedule Accuracy,[object Object]

What we will be talking about…,[object Object],Understanding the ‘Why’ & Making a Decision,[object Object],Achieving Buy In and Setting Expectations,[object Object],Determining and Supporting ROI,[object Object],Implementing Successful Governance,[object Object],Approaching and Supporting SharePoint,[object Object],Improving User Adoption,[object Object],Planning for New Work and Growth,[object Object]

Understanding the ‘Why’ and Making a Decision,[object Object]

Meet Joe,[object Object],Hi!,[object Object]

At Joe’s Company…,[object Object]

Decision Makers don’t have Enough Information,[object Object]

The CFO needs to Reduce Costs,[object Object]

IT Services Struggles to Keep Up,[object Object]

And,[object Object],People Are Having Trouble Finding What They Need,[object Object]

So Joe has an Idea!,[object Object]

Since…,[object Object],Awesome! ,[object Object],Not as awesome.,[object Object]

And Everyone in Joe’s Company uses Microsoft Office…,[object Object]

SharePoint is the Perfect Fit!,[object Object]

SharePoint Saturday Redmond - 7 Sharepoint success factors

Map the needs of the organization to the right technology…,[object Object]

Perform in depth product comparisons and evaluations,[object Object]

Like this ,[object Object],one…,[object Object],Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive,[object Object]

This is important as Microsoft alone has a quite a few…,[object Object],[object Object]

It’s not just a feature to feature comparison,[object Object]

So Joe does all that good research and…,[object Object]

SharePoint is a part of his overall Enterprise Technology Plan,[object Object]

The Outcome,[object Object],Within the overall enterprise technology plan SharePoint meets specific business needs.,[object Object]

What to watch out for…,[object Object],We have to define our needs carefully if we want to pick the right technology.,[object Object]

Achieving Buy In and Setting Expectations,[object Object]

Before we begin…,[object Object]

Let’s Talk About Perceptions,[object Object]

People See Different Things,[object Object]

Perceptions Impact Motivation,[object Object]

Two Key Groups Must Buy In and Have The Right Expectations,[object Object],IT Services,[object Object],Decision Makers,[object Object]

What is the most important thing to IT Services?,[object Object]

COST OF OWNERSHIP,[object Object]

What are some ways we can convince IT Services?,[object Object]

Cost of Ownership (IT),[object Object],The Biggest Point to Share is:,[object Object],[object Object],The Reality:,[object Object],[object Object]

SharePoint’s integration is invaluable to IT.

A unified application delivery platform like SharePoint can greatly reduce costs, time and effort for new work.,[object Object]

Explain Platform Benefits,[object Object]

What is the most important thing to Decision Makers?,[object Object]

Add Value To Business,[object Object]

What are some ways we can convince Decision Makers?,[object Object]

Add Value (Decision Makers),[object Object],The Biggest Point to Share is:,[object Object],[object Object],The Reality:,[object Object],[object Object]

It takes time and investment to reach the point all managers and executives want. ,[object Object]

Map Solutions to Objectives,[object Object], Direct Relationship Indirect Relationship,[object Object],* Objectives should be more specific – Example purposes only.,[object Object]

What’s the expectationwe have to set?,[object Object]

SharePoint Solutions (Evolution),[object Object],*Super Simplified,[object Object]

The Outcome,[object Object],Joe has achieved momentum and buy in.,[object Object]

What to watch out for…,[object Object],Joe must carefully manage expectations and maintain the momentum.,[object Object]

Determining and Supporting ROI,[object Object]

How do we get here?,[object Object]

Evaluating With Discounted Cash Flow,[object Object],[object Object]

Remember to ‘discount’ values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future.,[object Object]

Evaluating with Monte Carlo Analysis,[object Object]

There are different ways of calculating ROI,[object Object],This is kind of boring…,[object Object]

There are really only two ,[object Object],ways of using ROI,[object Object],1. For Prioritization,[object Object],2. To Improve Return,[object Object]

1. For Prioritization,[object Object],The Simplest ROI Formula Ever,[object Object],Estimated Value,[object Object],Even I can do it!,[object Object],Estimated Difficulty,[object Object]

1. For Prioritization,[object Object],Examples,[object Object],[object Object]

I have an easy requirement. It’s a 2 in difficulty (out of 10).

The expected value of the difficult requirement is 4 (out of 10).

The expected value of the easy requirement is 6 (out of 10).Estimated Value,[object Object],Estimated Difficulty,[object Object]

2. To Improve Return,[object Object],ROI (traditionally) Measures Financial Impact,[object Object]

2. To Improve Return,[object Object],ROI analysis often misses 'non-financial impact’ or ‘increased potential’,[object Object],STILL ,[object Object],IMPORTANT,[object Object],Improved Relationships,[object Object],Improved Know-How,[object Object],Website/Intranet Visitors,[object Object],Improved Morale,[object Object],Improved Skills,[object Object],User Complaints,[object Object],Increased Connections,[object Object],Positive Word of Mouth,[object Object],Innovation,[object Object],Click-throughs,[object Object],Employment Applications,[object Object],Comments,[object Object],Negative Word of Mouth,[object Object],Better Reputation,[object Object]

2. To Improve Return,[object Object],Example of Non-Financial Measurement,[object Object]

IS ,[object Object],Use them.,[object Object]

SharePoint Deployment Planning Services (SDPS),[object Object],https://www.partnersdps.com/Pages/ToolsSupport.aspx,[object Object]

Rapid Economic Justification Guide,[object Object],http://www.microsoft.com/business/enterprise/value.mspx,[object Object]

MEASURE THE RIGHT THING,[object Object]

What you don’t want.,[object Object],Don’t lose perspective.,[object Object]

The Outcome,[object Object],Joe is measuring effort effectively to better prioritize or to improve return on investment.,[object Object]

What to watch out for…,[object Object],Fear of bad estimation leading to not estimating at all. Vaguely right is better than precisely wrong.,[object Object]

Implementing Successful Governance,[object Object]

What is Governance?,[object Object]

GOVERNANCE IS REQUIRED,[object Object]

What does that mean?,[object Object],Without effective governanceorganization, performance, andcapability are significantly reduced.,[object Object]

Without Governance,[object Object]

So how do we do it?,[object Object]

Teamwork is Key,[object Object],There are typically 5 teams for SharePoint Governance:,[object Object],[object Object]

Initiatives/Technical Strategy Team

Tactical Support Team,[object Object]

I think I see a Pattern.,[object Object]

Executing Governance,[object Object]

No Single “Approach”,[object Object],Projects,[object Object],Communities,[object Object],Tasks,[object Object],Practices,[object Object]

Governance Deliverables,[object Object],[object Object]

Objectives/Priorities (Tech/Business),[object Object]

Our primary unified application delivery platform.

Our primary workflow/business process automation platform.

Our intranet and communication center for internal corporate communications.

…SharePoint will not be…,[object Object],[object Object]

Our primary document management platform.

Our contact management platform.

Deployment Process, Policies, and Schedule,[object Object]

Development Standards (Including OOTB vs Custom)

Development Environment Policy

Deployment Process, Policies, and ScheduleSharePoint Standards Online,[object Object]

Support Deliverables,[object Object],[object Object]

Site Classification and Platform Classification

Site Provisioning Process/Questionnaire

Training and Communication Plans

MySite Policies (Pictures)…,[object Object]

Governance Checklist,[object Object]

TechNet, Community and More..,[object Object]

With Governance,[object Object]

The Outcome,[object Object],Everyone Achieves a Shared Understanding of SharePoint Related Processes,[object Object]

What to watch out for…,[object Object],Not just documents, policies, and procedures. It is an active and ongoing process.,[object Object]

Approaching and Supporting SharePoint,[object Object]

What is the best approach for SharePoint Implementations?,[object Object]

ITERATIVE APPROACH,[object Object]

SharePoint Saturday Redmond - 7 Sharepoint success factors

SharePoint Saturday Redmond - 7 Sharepoint success factors

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