This document discusses practical emotional intelligence and the importance of people skills for leadership. It presents a model called the Humm-Wadsworth Temperament Model, which identifies 7 core emotional drives - Mover, Double-checker, Artist, Politician, Engineer, Hustler, and Normal. The document provides descriptions of each drive and notes most people have a dominant one. It then relates this model to other frameworks like the Big 5 personality traits and discusses how identifying personality types, especially those like the Hustler, can help address problems in organizations. The author promotes using the Humm model for self-awareness and effective management.

1. Practical Emotional
Intelligence:
The secret of Leadership
1
S P Jain 25 July 2014
Christopher Golis
MA (Cambridge) MBA (London) FAICD FAIM

2. 2
Characteristic
Ability to solve complex problems and make
decisions
Ethical/high personal standards
Flexible and adaptable to change
Good "people" skills
Self-management
Strategic thinker
Team player
Visionary
What makes a successful GM?

3. 33
Karpin: Survey of 100 GMs
Characteristic %
Ability to solve complex problems and
make decisions
25
Ethical/high personal standards 23
Flexible and adaptable to change 50
Good "people" skills 75
Self management 33
Strategic thinker 58
Team player 32
Visionary 52

4. People Skills = Practical & Valid Profiling Tool
Practicality = Midpoint (Simplistic, Complexity)
= 7 items
Validity = Agrees with latest science
4

5. DISC = Valid but simplistic (2 variables)
NLP= Invalid & Simplistic (3 variables)
Myers-Briggs = Invalid & complex (16)
? = valid & 7 variables
5

6. My EQ Journey: 1973
Defining moment:
Charles Handy with
the key to business
success
Turned down job offer
from McKinsey
Became a salesman
after emigrating to
Australia
6

7. 1974: The Humm-
Wadsworth
• 1935 Humm & Wadsworth 7 components
1st decent personality assessment
• 1975 Unhooked only IBM account in world
• 1979 Won 15 major tenders in a row
• 1980 Became investment banker  VC
7

8. 1989 & 1991
8

9. 1995 Goleman’s EQ
1. Self-Awareness
2. Self-Management
3. Social-Awareness =
Empathy
4. Social Skills
Book explains why and the what but not the how
9

10. 1995 The $ or The Book
10
$20 million

11. 2007: Dad, What books
should I read?
• Up the Organization Robert Townsend
• My Years With General Motors Alfred
Sloan
• Good to Great Jim Collins
• The 7 Habits of Highly Effective People
• The Art of War Sun Tzu
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12. I decided to write the
book myself.
How could I refuse her?
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13. The Humm-Wadsworth
Temperament Model
• We are all slightly mad
• 7 core emotional drives
• 6 most common forms of insanity
• Other = Freud’s superego
• First scientifically valid personality test
• Normative test
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14. The 7 core desires
1. Mover communication
2. Hustler material success
3. Double-checker security
4. Artist create
5. Politician winning
6. Engineer completing projects
7. Normal order
14

15. 15
Mover
• Desire to
communicate
• Extraverts
• Active and dynamic
• Cheerful and
enthusiastic
• Either black or white
• Multi-taskers
• Fluctuations in mood

16. 16
Doublechecker
• Desire for security
• Agreeable and likeable
• Cautious, double checkers
• Apprehensive and nervous
• Compassionate and
sympathetic
• Pessimistic and critical
• Low energy output but can
show D drive

17. 17
Artists
• Desire to create
• Inarticulate, aloof and reserved
• Self-conscious and over-
sensitive
• Stubborn and single-minded
• Good visual imaginations
• Individualistic: beat to a
different drum

18. 18
Politicians
• Desire to win
• Competitive and assertive
• Persistent and tenacious
• Defend fixed ideas
skillfully
• Suspicious

19. 19
Engineer
• Desire to complete projects
• Conscientious
• Painstaking planners, read
everything
• Practical and objective
• Dedicated enthusiasm
• Hands-on operators

20. 20
Hustler
• Desire for material success
• Astute, good financial acumen
• Love of gambling and
excitement
• Winners and losers
• Opportunistic
• Self-interest
• Egocentric

21. 21
Normal
• Desire for order
• Unemotional (cold fish?)
• Co-operative and law abiding
• Mature and self-controlled
• Consistent and rational
(boring?)
• Self reliant and confident

22. 22
Normal
 Normal is comparable to
Freud’s superego:
conscience, rules &
standards
 As your age increases,
your Normal increases
 The Normal is soluble;
In vino veritas

23. The 7 components are like a
web with several strong and
several weak strands
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24. Humm Distribution
40%
14%
56%
52%
44%
39%
57%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
N H M D A P E
%ofpopulationhavingdominantcomponent
Component
Dominant Humm Component Distribution
Sample size = 65,508 people
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25. The Big 5
• O = Openness to creativity
• C = Conscientiousness
• E = Extraversion
• A = Agreeableness
• N = Neuroticism (lack self-control)
Where is the dark triad? Corporate psychopath
Where is the Type ‘A’? Corporate bully
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26. The Big 5 & The Humm
• O = Artist
• C = Engineer
• E = Mover
• A = Double-checker
• N =  Normal
Corporate psychopath = Hustler & N
Corporate bully = Politician & N
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27. Why is identifying
corporate psychopaths
important?
• Myers-Briggs converted a 85,000
employee company 16 people in
one year.
• Myers-Briggs destroyed Arthur
Andersen
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28. Arthur Andersen
• “Not enough money in the city of Chicago”
• “Think straight, talk straight”
• Four cornerstones of Arthur Andersen:
– Provide good service to client
– Produce quality audits
– Manage staff well
– Produce profits for AA
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29. Arthur Andersen (2)
• First firm to introduce consulting
• Eliminated conflicts with the Method
• Myers-Briggs embraced
• 1989 Jim Edwards & Eye of the Tiger
• 1992 Great Partner Purge
• 2001 Enron and Worldcom
• 2002 85,000  16 employees in 1 year!!!
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30. Energy = M
Focus = P (Internal Mobility WSJ)
Empathy = H
Flexibility = H
Conflict = P
Team Player = M
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Pfeffer’s Leadership Model

31. 31

32. Why I ♥ the Humm
• Practical & easy to remember
• We have all 7 components
• Talk, dress, office all provide quick & easy
identification
• DISC = Mover & Politician
• NLP = Artist, Politician, & Engineer
• Freud’s superego = Normal
• Psychopath = Uncontrolled Hustler
• Bully = Uncontrolled Politician
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33. What’s next?
• www.emotionalintelligencecourse.com
• Do the quiz and learn about yourself
• Invest in The Humm Handbook $40 retail
• Or Invest in the ebooks on Kindle
• Do my workshops:
• EQ in Management: Lift Your Level of
Emotional Intelligence
• EQ in Selling: The Most Useful
Technique I have ever used
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