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Practical EQ for Speakers
1. Practical Emotional Intelligence
for Professional Speakers
Chris Golis MA MBA FAICD FIML
PSA (NSW) Meeting 18 October 2018
Australia’s practical emotional intelligence expert
cgolis@emotionalintelligencecourse.com
2. cgolisau@gmail.com
Self-controlled, rational, follows rules,
steady
Materialistic, shrewd, financially astute,
hard-headed realist
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PEQAS instructions:
1. For each pair quickly select one group or the
other best describes your personal style.
PEQAS
Practical EQ Assessment Questionnaire
2. Count the number of ‘1’s, ‘2’s, etc and then
plot the graph. (Total should = 21)
5. What is Emotional Intelligence?
1990 Peter Salovey and
John D. Mayer proposed EQ
is like IQ
The ability to Recognise,
Understand, Label, Express
and Regulate Emotions
RULER
Inborn talent vs learned
skill?
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6. 6
Goleman publishes EQ in 1995
1. Self Awareness
2. Self Management
3. Social Awareness or
Empathy
4. Social Skills or Relationship
management
No model of core emotions!?
8. cgolis@emotionalintelligencecourse.com 0418-222219
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Why is EQ important?
Walter Mischel
Bing Nursery School @ Stanford
653 four-year olds
10% could hold back
Later in life these 10% were significantly more
successful
New Yorker 18 May 2009 Don’t: The secret of self control
9. Theory of Basic Emotions
Triune Brain: Reptile, Limbic and Mammalian Cortex
Paul Ekman: Microexpressions – Lie to Me
7 Core Emotions
9+Contempt & Surprise
10. Theory of Constructed Emotions
Basic Emotion model is rubbish
Lisa Feldman Barrett
2017 How Emotions are Made:
The Secret Life of the Brain
We are not born with basic
emotion fingerprints
Brain is a statistical analyser
and constructs concepts
Emotions are constructed
concepts
200 papers; $20m+ grant
funding cgolisau@gmail.com 0418-222219
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12. People drive performance,
emotions drive people,
temperament drives emotions
Luck & memory very important
Kings College, London study of 11,117
twins
58% of exam success due to genes
29% due to teachers & schools
Nature 2x nurture
Temperament = genetic emotional bias
cgolis@emotionalintelligencecourse.com 0418-222219
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13. cgolisau@gmail.com 0418-222219
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The 7 core emotions
1920 Rosanoff: What drives our core emotions?
“We are all slightly mad”
There are only 4 mental illnesses
1935 Humm & Wadsworth 7 components
1993 Empathy Selling: The new names
2016 7MTF: More new names & mental illnesses
14. cgolisau@gmail.com 0418-222219
#1414
Mover/Socialiser
Desire to communicate
Mania
Extrovert
Active and dynamic
Cheerful and enthusiastic
Either black or white
Fluctuations in mood
Multi-taskers
M = introverted, self-sufficient & independent
15. cgolisau@gmail.com 0418-222219
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Doublechecker
Desire for security
Depression
Agreeable
Cautious, double checkers
Apprehensive and nervous
Compassionate and
sympathetic
Pessimistic and critical
Low energy output but can
show D drive
D = High resilience, calm, composed, impulsive
16. cgolisau@gmail.com 0418-222219
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Artists
Desire to create
Autism
Sensitive & inquisitive
Inarticulate, aloof and reserved
Stubborn and single-minded
Good visual imaginations
Individualistic: beat to a
different drum
A = down-to-earth, reliable, frank & outspoken
23. cgolisau@gmail.com 0418-222219
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The Big 5
O = Openness to creativity
C = Conscientiousness
E = Extraversion
A = Agreeableness
N = Neuroticism (lack self-control)
Where is the dark triad? Corporate
psychopath
Where is the Type ‘A’? Corporate bully
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The Big 5 & The Humm
O = Artist
C = Engineer
E = Mover
A = Doublechecker
N = Normal
Corporate psychopath = Hustler & N
Corporate bully = Politician & N
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28. cgolisau@gmail.com 0418-222219
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Doublechecker
• Talk - hypochondriacs
• Organisation - Public service
• Position - Administrator
• Dress - Conservative, brown
cardigans
• Office - Magpies, photos of
family or company
• Gambit - Punctual and friendly
35. My EQ Journey: 1973
Defining moment:
Charles Handy with
the key to business
success
Turned down job offer
from McKinsey
Became a salesman
after emigrating to
Australia
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39. June 2007: 3rd Career
Decide not to be an NED
Join NSAA (Yvonne Adele)
3 blogs a month
Tweet/LinkedIn
Website (free white papers)
Squarespace -> Wordpress
Mailchimp newsletter every month
cgolis@emotionalintelliegencecourse.com
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45. cgolisau@emotionalintelligencecourse.com 0418-222219
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You can’t change your personality but you can
change your behaviour
Align your work with your temperament
Source: Me, Myself, and Us: The Science of Personality
and the Art of Well-Being by Brian R. Little
46. Summing Up
Defined EQ
Temperament > Emotions
Practical & Scientifically Valid Methodology
Introduced 7MTF/Humm Wadsworth
Identified the ideal EQ for a Pro. Speaker
My journey from failed speaker to coach
Thank you & any ?
cgolis@emotionalintelliegencecourse.com
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