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Emotional Intelligence Presentation

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Faculty Development Seminar on Emotional Intelligence

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Emotional Intelligence Presentation

  1. 1. Leadership and Emotional Intelligence (EQ) Organizational Development Department Amy Ballard, MEd
  2. 2. One’s ability to understand and to control emotions may be a better indicator of life success than one’s IQ.
  3. 3. Think of the best coach or boss you have ever had. What did they do that made them the best? Think of the worst coach or boss you have ever had. What did they do that made them the worst?
  4. 4. Myth 1: Smart is Good Enough Primal Leadership, Goleman, Boyatzis and McKee. See also Daniel Goleman, “Emotional Intelligence: A Theory of Performance,” in The Emotionally Intelligent Workplace, eds. Cary Cherniss and Daniel Goleman. Emotional Intelligence (EI) The differentiating factor Intellectual Capability (IQ) Threshold competencies of the difference between outstanding and average leaders is linked to Emotional Intelligence Only one cognitive ability PATTERN RECOGNITION differentiated outstanding leaders 85-90%
  5. 5. Leader Behavior Culture and Climate Business Results Goleman, Daniel. “Leadership That Gets Results”. Harvard Business Review. Myth 2: Your Mood Does Not Matter
  6. 6. Myth 3: Leaders are Superheroes ©McKee, Boyatzis, Johnston. Becoming a Resonant Leader. Power Stress Good Leadership Affected by these factors Physical & Emotional Toll = Daily Threats Crisis Self-Control Responsibility Without Balance & Renewal ©McKee, Boyatzis, Johnston. Becoming a Resonant Leader.
  7. 7. Emotional Intelligence “Recognizing our own feelings and those of others, motivating ourselves, managing emotions well in ourselves and in our relationships.” Daniel Goleman © HayGroup 2013. All Rights Reserved.
  8. 8. Self-Awareness Emotional Self-Awareness • Your emotions • Your abilities • Your own strengths and weaknesses • Open to feedback • Sense of humor about yourself
  9. 9. Impact of Self-Awareness © HayGroup 2013. All Rights Reserved.
  10. 10. Spend a few minutes getting in touch with how you are feeling currently. • What words describe my feelings? • Where in my body do I notice my feelings? • What factors have contributed to how I am feeling? • How often do I consciously reflect on and recognize how I am feeling? Self Awareness
  11. 11. Self-Management • Managing ourselves • Motivating ourselves 1
  12. 12. Self Management • How do I regularly manage my emotions? • What guides me in this process? • Am I able to motivate myself even in challenging situations? How so? • What areas might need attention in how I manage my emotions?
  13. 13. Social Awareness • Empathy • Organizational Awareness 1 © HayGroup 2013. All Rights Reserved.
  14. 14. Social Awareness • Am I in touch with others? • Do I really know what is in others’ hearts and on their minds? How do I do this? • Do I regularly experience empathy? • How could being more socially aware help me to be more effective?
  15. 15. Relationship Management • Influence • Inspirational Leadership • Coach and Mentor • Conflict Management • Teamwork
  16. 16. Relationship Management • How do I show that I am in touch with others? • Am I authentic and in tune with myself, others and the environment? • How can people see this in me?
  17. 17. What are the implications for EQ in Healthcare? • Patient centered care • Working as a healthcare team • Improved productivity and efficiency in the workplace • Increased job satisfaction and employee engagement • Improved diagnostic accuracy • Therapeutic adherence • Patient and physician satisfaction • Time-efficiency
  18. 18. The facts are…. Low EQ directly correlates: • Higher rates of error and malpractice • Lower patient and physician satisfaction • Poorer outcomes • Burn out • Disengaged employees (low productivity, higher turnover, etc.)
  19. 19. Leadership is a conscious process All Rights Reserved.
  20. 20. Questions? • Additional Resources -- Becoming a Resonant Leader by Annie McKee, Richard Boyatzis and Frances Johnston -- Primal Leadership by Daniel Goleman, Richard Boyatzis and Annie McKee AMBallard@uams.edu or 501-526-7605

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