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Emotional Intelligence - Understanding emotional resonance for leadership development

Emotions help shape your current and future leadership development. Understanding how your own emotional state affects your behaviour and how this affects the emotional states of those around you can help you develop and become an effective leader, team member, and serve yourself better in many situations.

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Emotional Intelligence - Understanding emotional resonance for leadership development

  1. 1. Emotional Intelligence Understanding Emotional Resonance for Leadership Development Presented by: Mick Lavin MBA, Dip. Executive Coaching
  2. 2. Emotional Contagion Research shows that if you spend enough time with people, their emotions will actually rub off on you.
  3. 3. What are Emotions • Typically they are a response to events of concern, triggering physiological and psychological changes in the person that motivate behaviour. • How are you feeling? – Happy, Sad, Angry, Frustrated, Satisfied, Shocked, Thoughtful, Surprised, Fearful, …
  4. 4. The Science Bit! • The next few slides will focus on the basics of the brain science involved in Emotional Intelligence
  5. 5. Mirror Neurons • Emotions are contagious
  6. 6. Limbic Connection
  7. 7. Triggers: Thoughts / Feelings / Behaviours
  8. 8. Amygdala Hijack
  9. 9. Emotion Trumps Judgement • Rotman school of management research suggests that people that are Emotionally Intelligent are protected from biases based on their ability to recognise where their emotions originate – a frustrating drive to work for example.
  10. 10. Do You: • Recognise your emotions? • Register others’ emotions? • Figure out what is triggering your emotions? • Manage emotional information? • High EI helps leaders manage their emotions and the emotions of those around them.
  11. 11. Why Employers Value EI? In order of importance, employers say it’s because those with high EI… 1. Usually remain calm under pressure 2. Resolve conflict effectively 3. Are empathetic to their colleagues – and act as such 4. Lead by example 5. May put more consideration into business decisions
  12. 12. Phineas Gage
  13. 13. Understanding! • Let’s find out a little more about how Emotional Intelligence can help us out!
  14. 14. EI Theorists • Three main schools of thought: – Mayer, Salovey, & Caruso: MSCEIT – ability based model – Daniel Goleman, Richard Boyatzis: (ESCI) – trait and ability model – Reuven Bar-On: EQ-I – ability based model
  15. 15. Goleman’s Definition • Daniel Goleman defines EI as 12 (or 19) competencies in four distinct areas of ability: Self-awareness • Emotional self-awareness Social awareness • Empathy • Organizational awareness Self-management • Emotional self-control • Achievement orientation • Positive outlook • Adaptability Relationship management • Influence • Coach and mentor • Conflict management • Inspirational leadership • Teamwork
  16. 16. Recognising your Mood State: Emotional Self-Awareness • What frame of mind are you in? – Happy? – Sad? – Confident? – Confused? – Frustrated? – Angry? • What bias will you bring to a negotiation, a decision?
  17. 17. Managing your Mood State: Emotional Self-Management • Am I happy, sad, anxious, angry, engaged, disengaged, etc.? • Self-management competencies • Emotional self-control • Achievement orientation • Positive outlook • Adaptability
  18. 18. Understanding the Environment: Social Awareness • Empathy • Organizational awareness
  19. 19. Interacting: Relationship Management • Influence • Coach and mentor • Conflict management • Inspirational leadership • Teamwork
  20. 20. Tying it all together: Leadership Resonance • Why would my emotions affect others? • How am I affected by other peoples emotions? • Can I step into someone else’s shoes to understand how they may be emotionally involved?
  21. 21. Tips for improving EI • Be mindful of non-verbal communication – Facial expressions and movements – Body language – Gestures • Reduce Stress • Stay connected to your emotions • Practice effective conflict resolution – Choose your words carefully – Keep the conversation centred on the present – Be ready to forgive or otherwise peacefully end the conflict • Stay positive
  22. 22. Tips for improving EI (2) • Sleep • Caffeine • Meditate • Reflect / Journal • Understanding physiological/bodily signs • Understanding Emotional states within yourself • Understanding Emotional states within others • Understand your values
  23. 23. Better Decisions • We make better decisions when we act on information from our feelings, our instincts, and our intuition, as well as on information coming from our rational intellect. It is our emotional brains, after all, that allows us to access memory and assign weight or preference to the choices we face at work and in our personal lives. It is our Emotional Intelligence that guides us in controlling or accessing emotions when we must adapt to change, get along with others, or deal with stress. Performance and leadership in any organizational setting are both influenced by EQ • Source: The Science Behind Emotional Intelligence, Emily A. Sterrett, Ph.D. 2014, HRD Press, Inc.
  24. 24. Additional Reading • Papers/Articles:​ – Emotional Intelligence (Baywood Publishing: Mayer and Salovey; 1990)​ – Primal Leadership: The hidden driver of great performance (HBR: Daniel Goleman, Richard Boystzis, and Annie McKee; 2001)​ – Competencies as a behavioral approach to Emotional Intelligence (Journal of Management Development: Richard Boyatzis; 2009)​ – What Makes a Leader (HBR: Daniel Goleman; 1998)​ – Do you Know What your Emotional IQ is? (Maricopa Association of Governments: James Bourney, Athena Miller; 2001)​ – Emotional Intelligence: Sine Qua Non of Leadership or Folderol? (Academy of Management Perspectives: Frank Walter, Michael S. Cole, and Ronald H. Humphrey; 2011)​ – Emotional Intelligence and Leadership Development (Public Personnel Management, Vol 41 No. 3: Golnaz Sadri, PhD; Fall 2012)​ – Emotional Intelligence and social-Emotional Learning: An Overview (Psychology Research: Anamitra Basu, Martial Mermillod; September 2011)​ •
  25. 25. Additional Reading (2) • Papers/Articles (contd):​ – 3-D Chess: Boosting Team Productivity through Emotional Intelligence (HBR: Steve Barth)​ – Rhetoric or Remedy? A Critique on Developing Emotional Intelligence (Academy of Management Learning & Education: Dirk Lindebaum; 2009)​ – The Neural Basis of Key Competencies of Emotional Intelligence (Proceedings of National Academy of Sciences: Frank Krueger, Aron K. Barbey, Kevin McCabe, Maren Strenziok, Giovanna Zamboni, Jeffrey Solomon, Vanessa Raymont, and Jordan Grafman; 2009)​ – The Role of Personality Traits , Core Self-evaluation, and Emotional Intelligence in Career Decision-making Difficulties (Journal of Employment Counseling: Annamaria Di Fabio, Letizia Palazzeschi, and Reuven Bar-On; 2012)​ • • Books:​ – Emotional Intelligence: Why it can matter more than IQ (Daniel Goleman; 1995)​ – Becoming a Resonant Leader: Develop your Emotional Intelligence, Renew your Relationships, Sustain your Effectiveness (Annie McKee, Richard Boyatzis; 2008)​ • • Resources:​ – EI Consortium: –​
  26. 26. Additional Reading (3) • Cultural Influence​ – Individualist vs. Collectivest cultures​ Lecture series: Influence – Professor Kenneth G. Brown of The University of Iowa​ Geert Hofstede: Cultural Dimensions Theory​ – Culture Influence on Emotional Intelligence: An Exploratory Study (Academy of Management Annual Meeting Proceedings: Marjaana Gunkel, Christopher Schlaegel, Robert L. Engle; 2013)​