SlideShare a Scribd company logo
The role of soft skills in building a
user adoption strategy for lawyers
highq.com
highq.com
Scott Reid
Director of Knowledge Management & Practice Innovation, Bryan Cave LLP
Your hosts
Stuart Barr
Chief Product & Strategy Officer, HighQ
Kate Simpson
National Director of Knowledge Management, Bennett Jones LLP
#HighQForum
Digital transformation
highq.com
• Integration of digital technology into all areas of business
• Results in fundamental changes to how businesses operate
• Digitization inherently enables new innovation and creativity
• Improve the experience of your employees and customers
• Be more connected and accomplish tasks more efficiently
highq.com
Objective: SmartLaw
• We need to transform the way we work
• Become agile, efficient, responsive, optimised
• Transformation of legal services and processes
• Deeply engaged, loyal clients and employees
• Technologically advanced and innovative
highq.com
#HighQForum
People need to change and adapt
• Implementing the technology is the easy part
• Managing the culture change is the hard part
• People need to adapt to new ways of working
• How do we bring people with us on the journey?
highq.com
highq.com
“
”NOT Charles Darwin
It is not the strongest of the species that
survive, nor the most intelligent, but the
one most responsive to change.
The importance of change
highq.com
“
”
William Pollard
Without change there is no innovation,
creativity, or incentive for improvement.
The importance of change
Discussion.
highq.com
Questions?
highq.com

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The role of soft skills in building a user adoption strategy for lawyers

  • 1. The role of soft skills in building a user adoption strategy for lawyers highq.com
  • 2. highq.com Scott Reid Director of Knowledge Management & Practice Innovation, Bryan Cave LLP Your hosts Stuart Barr Chief Product & Strategy Officer, HighQ Kate Simpson National Director of Knowledge Management, Bennett Jones LLP
  • 3. #HighQForum Digital transformation highq.com • Integration of digital technology into all areas of business • Results in fundamental changes to how businesses operate • Digitization inherently enables new innovation and creativity • Improve the experience of your employees and customers • Be more connected and accomplish tasks more efficiently
  • 4. highq.com Objective: SmartLaw • We need to transform the way we work • Become agile, efficient, responsive, optimised • Transformation of legal services and processes • Deeply engaged, loyal clients and employees • Technologically advanced and innovative highq.com
  • 5. #HighQForum People need to change and adapt • Implementing the technology is the easy part • Managing the culture change is the hard part • People need to adapt to new ways of working • How do we bring people with us on the journey? highq.com
  • 6. highq.com “ ”NOT Charles Darwin It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change. The importance of change
  • 7. highq.com “ ” William Pollard Without change there is no innovation, creativity, or incentive for improvement. The importance of change