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#HighQRoadshow
HighQ Roadshow, London 2016
#HighQRoadshow
Agenda
• Introduction: - James Connor
• Trends: - Ben Wightwick
• Client engagement: - Ben Wightwick
• Matter Collaboration: – Charlie Rutherford
• Transaction efficiency & Client solutions: - Charlie Rutherford
• Internal business processes: - Ben Wightwick
• Vision: - Ben Wightwick
• Questions and close
Welcome
#HighQRoadshow
Trends.
A shifting legal landscape
• Intense competition
• Globalisation and mergers
• Pressure to reduce costs
• Increased focus on client needs
• Disruptive legal technology
#HighQRoadshow
The age of the customer
• Client engagement is king
• Firms need to build trust and loyalty
• Clients demand added value services
• Competitive pressure sets high expectations
#HighQRoadshow
#HighQRoadshow
Engage with clients
• Shift to a two-way conversation
• Move beyond simple file sharing
• Improve access to information
• Increase transparency and add value
Firms needs to react and adapt
• Increase operating efficiency
• Optimise transaction processes
• Adapt to market expectations
• Provide better client service
• Leverage technology solutions
#HighQRoadshow
Solutions.
Vision.
Use cases
#HighQRoadshow
Client engagement
• Client knowledge portals
• Current awareness and news
• Thought leadership
• Content marketing
• Campaign & event management
Client services
• Document automation
• Claims management
• Regulatory trackers
• Cross border guides
Internal collaboration
• Matter collaboration
• Management information sharing
• Online board rooms
• Social intranets
• Enterprise social networks
• Employee engagement
• Knowledge capture and sharing
• Document management
• Project management
• Merger integration
• Leadership team collaboration
External collaboration
• Client extranets
• Secure file sharing
• Relationship management
• Communities of practice
• Client financial reporting
• Legal project management
• Supplier management
Business processes
• Employee on boarding
• Tribunal case management
• Pitch / RFP management
• Contract management
Personal productivity
• File sync and share
• Large file transfers
• Task management
Transaction management
• Virtual data rooms
• Due diligence reviews
• Investor relations
• Portfolio management
• Risk and compliance
• Know your client (KYC)
• Fund raising
• Cross border deal management
Firms need a technology toolkit
• Promote the firm’s knowledge and expertise
• Provide specialist online products and services
• Facilitate internal & external collaboration
• Provide lawyers with personal productivity tools
• Enable knowledge sharing and best practice
• Provide better client service and engagement
#HighQRoadshow
Our vision
The smart law firm
• Agile, efficient, responsive, optimised
• Technologically advanced and innovative
• Unified internal and external collaboration
• Deeply engaged, loyal clients and employees
• We want to provide a complete solution stack
#HighQRoadshow
Questions?
#HighQRoadshow

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HighQ Roadshow Agenda and Trends

  • 2. Agenda • Introduction: - James Connor • Trends: - Ben Wightwick • Client engagement: - Ben Wightwick • Matter Collaboration: – Charlie Rutherford • Transaction efficiency & Client solutions: - Charlie Rutherford • Internal business processes: - Ben Wightwick • Vision: - Ben Wightwick • Questions and close Welcome #HighQRoadshow
  • 4. A shifting legal landscape • Intense competition • Globalisation and mergers • Pressure to reduce costs • Increased focus on client needs • Disruptive legal technology #HighQRoadshow
  • 5. The age of the customer • Client engagement is king • Firms need to build trust and loyalty • Clients demand added value services • Competitive pressure sets high expectations #HighQRoadshow
  • 6. #HighQRoadshow Engage with clients • Shift to a two-way conversation • Move beyond simple file sharing • Improve access to information • Increase transparency and add value
  • 7. Firms needs to react and adapt • Increase operating efficiency • Optimise transaction processes • Adapt to market expectations • Provide better client service • Leverage technology solutions #HighQRoadshow
  • 10. Use cases #HighQRoadshow Client engagement • Client knowledge portals • Current awareness and news • Thought leadership • Content marketing • Campaign & event management Client services • Document automation • Claims management • Regulatory trackers • Cross border guides Internal collaboration • Matter collaboration • Management information sharing • Online board rooms • Social intranets • Enterprise social networks • Employee engagement • Knowledge capture and sharing • Document management • Project management • Merger integration • Leadership team collaboration External collaboration • Client extranets • Secure file sharing • Relationship management • Communities of practice • Client financial reporting • Legal project management • Supplier management Business processes • Employee on boarding • Tribunal case management • Pitch / RFP management • Contract management Personal productivity • File sync and share • Large file transfers • Task management Transaction management • Virtual data rooms • Due diligence reviews • Investor relations • Portfolio management • Risk and compliance • Know your client (KYC) • Fund raising • Cross border deal management
  • 11. Firms need a technology toolkit • Promote the firm’s knowledge and expertise • Provide specialist online products and services • Facilitate internal & external collaboration • Provide lawyers with personal productivity tools • Enable knowledge sharing and best practice • Provide better client service and engagement #HighQRoadshow
  • 12. Our vision The smart law firm • Agile, efficient, responsive, optimised • Technologically advanced and innovative • Unified internal and external collaboration • Deeply engaged, loyal clients and employees • We want to provide a complete solution stack #HighQRoadshow