Getting started with Digital Transformation in your Charity
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Getting started with Digital Transformation in your Charity - a breakfast briefing with my partners ShoNet.
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Getting started with Digital Transformation in your Charity
- 1. Getting started with Digital Transformation in your Charity Ian J Seath Breakfast Briefing 22/06/17
- 2. 3 reasons to transform digitally Digital Transformation
- 3. Key themes: Enablers and Results Leadership People Strategy Processes Digital Transformation Beneficiary impacts Income generation Internal efficiencies
- 4. Start with “why?” Why? How? What? Digital Transformation
- 6. Why focus on processes? “Process: it’s what we used to call work before you consultants got involved”. Digital Transformation
- 7. • 100% of your organisation’s performance is a result of how well your people design, operate and continuously improve its processes Digital Transformation
- 8. Two typical starting points… • We don’t really understand our current processes • We need to get our processes “in order” before we think about investing in new technology • We know we need to fix some problems • We need to make a step- change in performance in a few key areas and we believe new technology can help 8 As Is To Be
- 10. Digital Transformation Text Input Output Procedure Policy ProcedureStandardProcedure Policy Standard Process Maps
- 11. Digital Transformation Digital Input Output Webform Self-service E-mailWorkflowOCR/Voice Database Dashboard Process Maps
- 12. 22/06/17 Assess eligibility for support Digital Transformation
- 13. Elements.cloud - demo Digital Transformation
- 14. Process re-design choices • Streamlining – e.g. eliminate non-value steps • Simplification – e.g. triage, RRS • Moving decision points – e.g. early Go/No-go • Parallel vs. sequence – e.g. approvals • More extrinsic activities – e.g. provide templates • Multi-skilling – e.g. reduce hand-offs • Standardisation – e.g. reduce the cause of errors • Automation… Digital Transformation
- 15. Success factors • Identify the right projects (processes) to work on • Think process, not function – end-to-end & starting with the beneficiary/donor/customer • Do it with the process experts – the staff who operate the processes • Measure the right things – defined by your improvement objectives • Understand what a “good” process looks like – Lean thinking helps • Management of change – applying sound principles in ways that work for the organisation
- 16. Register for elements software • https://app.q9elements.com/signup?partner=IA1048 Digital Transformation
- 17. Finally… “If you always do what you always did, you’ll always get what you always got” - Joseph Juran, Quality Guru Digital Transformation
- 18. Improvement Skills Consulting Ltd. ian.seath@improvement-skills.co.uk 07850 728506 @ianjseath Digital Transformation