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Getting started with Digital Transformation in your Charity
The document discusses the importance of digital transformation for charities, emphasizing the need to understand and improve organizational processes to enhance performance. Key themes include leadership, strategy, and the impacts on beneficiaries and income generation. Success factors for effective digital transformation include identifying the right projects, collaboration with process experts, and measuring improvements aligned with objectives.
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Getting started with Digital Transformation in your Charity
- 1. Getting started withDigital Transformation in your Charity Ian J Seath Breakfast Briefing 22/06/17
- 2. 3 reasons totransform digitally Digital Transformation
- 3. Key themes: Enablersand Results Leadership People Strategy Processes Digital Transformation Beneficiary impacts Income generation Internal efficiencies
- 4. Start with “why?” Why? How? What? DigitalTransformation
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- 6. Why focus onprocesses? “Process: it’s what we used to call work before you consultants got involved”. Digital Transformation
- 7. • 100% ofyour organisation’s performance is a result of how well your people design, operate and continuously improve its processes Digital Transformation
- 8. Two typical startingpoints… • We don’t really understand our current processes • We need to get our processes “in order” before we think about investing in new technology • We know we need to fix some problems • We need to make a step- change in performance in a few key areas and we believe new technology can help 8 As Is To Be
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- 10. Digital Transformation Text Input Output ProcedurePolicy ProcedureStandardProcedure Policy Standard Process Maps
- 11. Digital Transformation Digital Input Output WebformSelf-service E-mailWorkflowOCR/Voice Database Dashboard Process Maps
- 12. 22/06/17 Assess eligibility forsupport Digital Transformation
- 13. Elements.cloud - demo DigitalTransformation
- 14. Process re-design choices •Streamlining – e.g. eliminate non-value steps • Simplification – e.g. triage, RRS • Moving decision points – e.g. early Go/No-go • Parallel vs. sequence – e.g. approvals • More extrinsic activities – e.g. provide templates • Multi-skilling – e.g. reduce hand-offs • Standardisation – e.g. reduce the cause of errors • Automation… Digital Transformation
- 15. Success factors • Identifythe right projects (processes) to work on • Think process, not function – end-to-end & starting with the beneficiary/donor/customer • Do it with the process experts – the staff who operate the processes • Measure the right things – defined by your improvement objectives • Understand what a “good” process looks like – Lean thinking helps • Management of change – applying sound principles in ways that work for the organisation
- 16. Register for elementssoftware • https://app.q9elements.com/signup?partner=IA1048 Digital Transformation
- 17. Finally… “If you alwaysdo what you always did, you’ll always get what you always got” - Joseph Juran, Quality Guru Digital Transformation
- 18. Improvement Skills ConsultingLtd. ian.seath@improvement-skills.co.uk 07850 728506 @ianjseath Digital Transformation