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The Role of Digital Transformation
in Industry Disruption
James Wester – Research Director
Jerry Silva – Research Director
FSI Transformation Assembly 2015
2
“the changes associated with the
application of digital technology in
all aspects of human society.”
Wikipedia
Digital	
  Transforma/on	
  
	
  
In a narrower sense, "digital
transformation" may refer to the
concept of "going paperless.“
Wikipedia
“The use of new digital technologies
(social media, mobile, analytics,
or embedded devices) to enable
major business improvements
(such as enhancing customer
experience, streamlining
operations, or creating new
business models). Sloane
Business School, MIT
3
The ability to:
deliver content
products, services, advice,
information
to consumers
Retail, SME, Corporate, Staff
regardless of origin
or destination
Core, CRM, Lending
4
"Silicon Valley is coming… they all want
to eat our lunch”
Jamie Dimon, CEO JP Morgan Chase
5
6
The reports of my death…
7
The promise of
“disruption”
has led to immense
attention.
Payments: Transformation Target
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 8
Find the Opportunities
© IDC Visit us at IDC.com and follow us on Twitter: @IDC 9
Cardholder Merchant
Card Issuer
Merchant
Acquirer
Card
Networks
Rules
Communications
AcctManagement
Settlement(lessfees)
Payment
Service/Product
Payment
PurchaseDetails
Settlement (less fees)
Purchase Details
Worldwide Payment Cards
10
Source: Nilson Report, Federal Reserve
5.99
4.21
2.64
1.29
0.71 0.71
0.11 0.08 0.07
0
1
2
3
4
5
6
7
Private Label UnionPay Visa MasterCard Maestro Domestic Amex JCB Other
(Billions)
Cards in Circulation
§  16 billion cards worldwide
(credit, debit, prepaid)
§  775 million cards in U.S. alone
US Payment Methods
11
Source: Nilson Report
$1,556
$1,053
$2,491
$2,111
$1,348
-
500
1,000
1,500
2,000
2,500
3,000
Cash Checks Credit Cards Debit Cards Electronic
Payments
(Billions)
Payment Value By Type – 2013
Transformational Opportunities
12
Reduce Complexity: Simplify complex processes
Reduce Cost: Remove high, often arbitrary, fees
Increase Access: Expand to untapped markets
Increase Utility: Move beyond money
13
80% - 85% of the CIO/
COO agenda today goes
to regulatory compliance,
risk management, security,
and operations.
Ultimately this is an untenable position
Shadow IT has become
the de facto way for line of
business to create new
products and services,
bypassing the IT group
altogether.
14
15
$14.8B will be spent in
2015 on transformational
initiatives in US Banking
Many banks are investing
in organizational changes
to enable innovation and
“go forward” projects
Innovation Labs
Embedded IT
3rd Party Partnerships
Questions and Answers
16
§  Have you joined our IDC Community? – open to everyone!
http://idc-community.com/financial
§  Sign up for our free monthly email newsletters:
www.idc.com/gotinsights
James Wester – Research Director
jwester@idc.com
Twitter handle: jameswester
Jerry Silva – Research Director
jsliva@idc.com
Twitter handle: JerrySilva_PGS

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IDC: The Role of Digital Transformation in Industry Disruption

  • 1. The Role of Digital Transformation in Industry Disruption James Wester – Research Director Jerry Silva – Research Director FSI Transformation Assembly 2015
  • 2. 2 “the changes associated with the application of digital technology in all aspects of human society.” Wikipedia Digital  Transforma/on     In a narrower sense, "digital transformation" may refer to the concept of "going paperless.“ Wikipedia “The use of new digital technologies (social media, mobile, analytics, or embedded devices) to enable major business improvements (such as enhancing customer experience, streamlining operations, or creating new business models). Sloane Business School, MIT
  • 3. 3 The ability to: deliver content products, services, advice, information to consumers Retail, SME, Corporate, Staff regardless of origin or destination Core, CRM, Lending
  • 4. 4 "Silicon Valley is coming… they all want to eat our lunch” Jamie Dimon, CEO JP Morgan Chase
  • 5. 5
  • 6. 6
  • 7. The reports of my death… 7 The promise of “disruption” has led to immense attention.
  • 8. Payments: Transformation Target © IDC Visit us at IDC.com and follow us on Twitter: @IDC 8
  • 9. Find the Opportunities © IDC Visit us at IDC.com and follow us on Twitter: @IDC 9 Cardholder Merchant Card Issuer Merchant Acquirer Card Networks Rules Communications AcctManagement Settlement(lessfees) Payment Service/Product Payment PurchaseDetails Settlement (less fees) Purchase Details
  • 10. Worldwide Payment Cards 10 Source: Nilson Report, Federal Reserve 5.99 4.21 2.64 1.29 0.71 0.71 0.11 0.08 0.07 0 1 2 3 4 5 6 7 Private Label UnionPay Visa MasterCard Maestro Domestic Amex JCB Other (Billions) Cards in Circulation §  16 billion cards worldwide (credit, debit, prepaid) §  775 million cards in U.S. alone
  • 11. US Payment Methods 11 Source: Nilson Report $1,556 $1,053 $2,491 $2,111 $1,348 - 500 1,000 1,500 2,000 2,500 3,000 Cash Checks Credit Cards Debit Cards Electronic Payments (Billions) Payment Value By Type – 2013
  • 12. Transformational Opportunities 12 Reduce Complexity: Simplify complex processes Reduce Cost: Remove high, often arbitrary, fees Increase Access: Expand to untapped markets Increase Utility: Move beyond money
  • 13. 13 80% - 85% of the CIO/ COO agenda today goes to regulatory compliance, risk management, security, and operations. Ultimately this is an untenable position Shadow IT has become the de facto way for line of business to create new products and services, bypassing the IT group altogether.
  • 14. 14
  • 15. 15 $14.8B will be spent in 2015 on transformational initiatives in US Banking Many banks are investing in organizational changes to enable innovation and “go forward” projects Innovation Labs Embedded IT 3rd Party Partnerships
  • 16. Questions and Answers 16 §  Have you joined our IDC Community? – open to everyone! http://idc-community.com/financial §  Sign up for our free monthly email newsletters: www.idc.com/gotinsights James Wester – Research Director jwester@idc.com Twitter handle: jameswester Jerry Silva – Research Director jsliva@idc.com Twitter handle: JerrySilva_PGS