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The Power of Social Media for Field Service

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Gadi Eichhorn
Gadi Eichhorn

Field service organizations should be using social media to provide the best customer service to their clients. Here is what social media customer service looks like these days.

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THE POWER OF FIELD IN SERVICE
WHY WOULD SOCIAL MEDIA BE GOOD FOR…
FIELD SERVICE ORGANIZATIONS
1. Keep your customers and potential customers informed about company updates and offers…
1. Keep your customers and potential customers informed about company updates and information 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos…
1. Keep your customers and potential customers informed about company updates and information 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos 3. Communicate in real time with customers…
1. Keep your customers and potential customers informed about company updates and information 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos 3. Communicate in real time with customers 4. Offer easy to access promotions and coupons…
WHAT FIELD SERVICE ORGANIZATIONS SHOULD USE SOCIAL MEDIA FOR… 1. Keep your customers and potential customers informed about company updates 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos 3. Communicate in real time with customers 4. Offer easy to access promotions and coupons
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Some Field Service Organizations That Use Social Media For Customer Service
Are you using social media for customer service?
According to Nielsen’s 2012 Social Media Report: Over half of consumers now use social media to directly reach out to companies to report satisfaction, lodge complaints, and ask questions…
AND
… One in three social media users now prefer social care to contacting a company by phone.
JOIN THE CONVERSATION
Quotes taken from Forbes article “Taking Care Of Business: Social Media Will Transform Customer Service” by Lisa Wirthman

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The Power of Social Media for Field Service

  • 1. THE POWER OF FIELD IN SERVICE
  • 4. 1. Keep your customers and potential customers informed about company updates and offers…
  • 5. 1. Keep your customers and potential customers informed about company updates and information 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos…
  • 6. 1. Keep your customers and potential customers informed about company updates and information 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos 3. Communicate in real time with customers…
  • 7. 1. Keep your customers and potential customers informed about company updates and information 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos 3. Communicate in real time with customers 4. Offer easy to access promotions and coupons…
  • 8. WHAT FIELD SERVICE ORGANIZATIONS SHOULD USE SOCIAL MEDIA FOR… 1. Keep your customers and potential customers informed about company updates 2. Take a proactive approach to addressing customer concerns and complaints and acknowledging kudos 3. Communicate in real time with customers 4. Offer easy to access promotions and coupons
  • 9. Some Field Service Organizations That Use Social Media For Customer Service
  • 10. Some Field Service Organizations That Use Social Media For Customer Service
  • 11. Some Field Service Organizations That Use Social Media For Customer Service
  • 12. Some Field Service Organizations That Use Social Media For Customer Service
  • 13. Some Field Service Organizations That Use Social Media For Customer Service
  • 14. Some Field Service Organizations That Use Social Media For Customer Service
  • 15. Some Field Service Organizations That Use Social Media For Customer Service
  • 16. Some Field Service Organizations That Use Social Media For Customer Service
  • 17. Some Field Service Organizations That Use Social Media For Customer Service
  • 18. Some Field Service Organizations That Use Social Media For Customer Service
  • 19. Some Field Service Organizations That Use Social Media For Customer Service
  • 20. Some Field Service Organizations That Use Social Media For Customer Service
  • 21. Are you using social media for customer service?
  • 22. According to Nielsen’s 2012 Social Media Report: Over half of consumers now use social media to directly reach out to companies to report satisfaction, lodge complaints, and ask questions…
  • 23. AND
  • 24. … One in three social media users now prefer social care to contacting a company by phone.
  • 25. JOIN THE CONVERSATION
  • 26. Quotes taken from Forbes article “Taking Care Of Business: Social Media Will Transform Customer Service” by Lisa Wirthman