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Customer	
  Value	
  Evolu/on	
  (CVE)	
  
What	
  is	
  the	
  past/present/future	
  customer	
  value	
  (profitability)	
  as	
  well	
  as	
  trade-­‐off	
  for	
  object?	
  
Understand	
  Customer,	
  Problem,	
  and	
  Goal	
  
Learn	
  
This	
  work	
  is	
  licensed	
  under	
  the	
  Crea5ve	
  Commons	
  A9ribu5on-­‐NonCommercial-­‐ShareAlike	
  License.	
  
Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hLp://businessmodels.ning.com	
  &	
  hLp://twiLer.com/RodKuhnKing	
  
Plan	
   Execute,	
  Sell,	
  and	
  Measure	
  2 3
4
1
Modern	
  Entrepreneur’s	
  Blueprint	
  for	
  Success:	
  The	
  4-­‐Step	
  Cycle	
  
How	
  to	
  Con5nuously	
  Discover	
  and	
  Solve	
  Customer	
  Problems	
  
Customer	
  Value	
  Evolu/on	
  (CVE)	
  
What	
  is	
  the	
  past/present/future	
  customer	
  value	
  (profitability)	
  as	
  well	
  as	
  trade-­‐off	
  for	
  object?	
  
This	
  work	
  is	
  licensed	
  under	
  the	
  Crea5ve	
  Commons	
  A9ribu5on-­‐NonCommercial-­‐ShareAlike	
  License.	
  
Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hLp://businessmodels.ning.com	
  &	
  hLp://twiLer.com/RodKuhnKing	
  
OBJECT	
  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)	
  
Modern	
  Entrepreneur’s	
  Blueprint	
  for	
  Success:	
  Systema/c	
  4-­‐Step	
  Cycle	
  
How	
  to	
  Con5nuously	
  Discover	
  and	
  Solve	
  Customer	
  Problems	
  
Problem	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Goal	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Customer	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Understand	
  Customer,	
  Problem,	
  and	
  Goal	
  
Learn	
  
Plan	
   Execute,	
  Sell,	
  and	
  Measure	
  2 3
4
1
Customer	
  Value	
  Evolu/on	
  (CVE)	
  
What	
  is	
  the	
  past/present/future	
  customer	
  value	
  (profitability)	
  as	
  well	
  as	
  trade-­‐off	
  for	
  object?	
  
This	
  work	
  is	
  licensed	
  under	
  the	
  Crea5ve	
  Commons	
  A9ribu5on-­‐NonCommercial-­‐ShareAlike	
  License.	
  
Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hLp://businessmodels.ning.com	
  &	
  hLp://twiLer.com/RodKuhnKing	
  
OBJECT	
  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)	
  
Modern	
  Entrepreneur’s	
  Blueprint	
  for	
  Success:	
  A	
  Stack	
  of	
  3	
  Decks	
  (Stories)	
  
How	
  to	
  Con5nuously	
  Discover	
  and	
  Solve	
  Customer	
  Problems	
  
Problem	
  (Constraint)	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Goal	
  (Job	
  To	
  Be	
  Done)	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Customer	
  (Segment)	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
	
  
Learning	
  
Deck	
  
Business	
  
Deck	
  
Customer	
  
Deck	
  
Understand	
  Customer,	
  Problem,	
  and	
  Goal	
  
Learn	
  
Plan	
   Execute,	
  Sell,	
  and	
  Measure	
  2 3
4
1
Example	
  
	
  	
  
Real	
  Estate	
  Industry	
  
Customer	
  Value	
  Evolu/on	
  (CVE)	
  
What	
  is	
  the	
  past/present/future	
  customer	
  value	
  (profitability)	
  as	
  well	
  as	
  trade-­‐off	
  for	
  object?	
  
This	
  work	
  is	
  licensed	
  under	
  the	
  Crea5ve	
  Commons	
  A9ribu5on-­‐NonCommercial-­‐ShareAlike	
  License.	
  
Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hLp://businessmodels.ning.com	
  &	
  hLp://twiLer.com/RodKuhnKing	
  
Russell	
  Shaw	
  	
  Group’s	
  Blueprint	
  for	
  Success	
  in	
  the	
  Real	
  Estate	
  Industry:	
  Organic	
  4-­‐Step	
  Cycle	
  
How	
  to	
  Con5nuously	
  Discover	
  and	
  Solve	
  Customer	
  Problems	
  
OBJECT	
  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)	
   Real	
  Estate	
  
Understand	
  Customer,	
  Problem,	
  and	
  Goal	
  
Learn	
  
Plan	
   Execute,	
  Sell,	
  and	
  Measure	
  2 3
4
1
Customer	
  Value	
  Evolu/on	
  (CVE)	
  
What	
  is	
  the	
  past/present/future	
  customer	
  value	
  (profitability)	
  as	
  well	
  as	
  trade-­‐off	
  for	
  object?	
  
This	
  work	
  is	
  licensed	
  under	
  the	
  Crea5ve	
  Commons	
  A9ribu5on-­‐NonCommercial-­‐ShareAlike	
  License.	
  
Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hLp://businessmodels.ning.com	
  &	
  hLp://twiLer.com/RodKuhnKing	
  
OBJECT	
  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)	
   Real	
  Estate	
  
Customer	
  (Segment)	
  
q House-­‐seller:	
  person/family	
  who	
  
wants	
  to	
  sell	
  house	
  
	
  
	
  
	
  
	
  
	
  
	
  
Problem	
  (Constraint)	
  
q Realtors	
  focus	
  on	
  discounts	
  and	
  
seem	
  “uncaring”	
  
q Houses	
  take	
  too	
  long	
  to	
  sell	
  
q Ge`ng	
  unfavorable	
  price	
  for	
  house	
  
	
  
	
  
	
  
Goal	
  (Job-­‐To-­‐Be-­‐Done)	
  
q “I	
  want	
  my	
  home	
  to	
  sell	
  fast.”	
  
q “I	
  want	
  to	
  get	
  as	
  much	
  money	
  for	
  
my	
  house	
  as	
  I	
  can.”	
  
q “I	
  would	
  like	
  to	
  avoid	
  realtor’s	
  
commissions	
  while	
  reducing	
  risks	
  
on	
  my	
  side.”	
  
q “I	
  don’t	
  want	
  to	
  be	
  stuck	
  with	
  a	
  
long-­‐term	
  contract.”	
  
	
  
	
  
q Create	
  a	
  “No	
  Hassle	
  Lis5ng:”	
  4%	
  lisUng	
  fee	
  but	
  seller	
  
has	
  opUon	
  to	
  sell	
  home	
  and	
  owe	
  realtor	
  nothing	
  
	
  
	
  
q Get	
  the	
  seller	
  the	
  most	
  money	
  in	
  the	
  least	
  Ume	
  and	
  
with	
  the	
  fewest	
  hassle	
  
q Provide	
  best	
  service	
  in	
  real	
  estate	
  industry	
  
	
  
q Would	
  house-­‐seller	
  refer	
  provider	
  of	
  Real	
  Estate	
  product/service	
  to	
  a	
  friend?	
  Why	
  (not)?	
  
Russell	
  Shaw	
  Group’s	
  Blueprint	
  for	
  Success	
  in	
  the	
  Real	
  Estate	
  Industry:	
  Systema/c	
  4-­‐Step	
  Cycle	
  
How	
  to	
  Con5nuously	
  Discover	
  and	
  Solve	
  Customer	
  Problems	
  
Understand	
  Customer,	
  Problem,	
  and	
  Goal	
  
Learn	
  
Plan	
   Execute,	
  Sell,	
  and	
  Measure	
  2 3
4
1
 
	
  
The	
  Modern	
  Entrepreneur’s	
  Blueprint	
  For	
  Success	
  
Menu	
  of	
  InnovaUon	
  Tools	
  for	
  	
  
q 	
  Discovering	
  and	
  Solving	
  Customer	
  Problems	
  
q 	
  Designing,	
  Delivering,	
  and	
  Capturing	
  Value	
  
	
  
Customer	
  Value	
  Evolu/on	
  (CVE)	
  
What	
  is	
  the	
  past/present/future	
  customer	
  value	
  (profitability)	
  as	
  well	
  as	
  trade-­‐off	
  for	
  object?	
  
This	
  work	
  is	
  licensed	
  under	
  the	
  Crea5ve	
  Commons	
  A9ribu5on-­‐NonCommercial-­‐ShareAlike	
  License.	
  
Dr.	
  Rod	
  King.	
  rodkuhnhking@gmail.com	
  &	
  hLp://businessmodels.ning.com	
  &	
  hLp://twiLer.com/RodKuhnKing	
  
Modern	
  Entrepreneur’s	
  Blueprint	
  for	
  Success:	
  Menu	
  of	
  Innova/on	
  Tools	
  for	
  Building	
  Businesses	
  
How	
  to	
  Con5nuously	
  Discover	
  and	
  Solve	
  Customer	
  Problems	
  
Empathy	
  Map	
  
(Customer	
  Persona)	
  
Business	
  Plan	
  
Business	
  Model	
  
Canvas	
  
Supply/
Value	
  Chain	
  
Strategy	
  Canvas	
  
Trade-­‐off	
  Map	
  
Customer	
  
Development	
  
Methodology	
  
(Field	
  Interviews)	
  
Balanced	
  Scorecard/	
  
Accoun/ng	
  
Lean	
  Startup	
  
Methodology	
  
Global	
  Problem	
  Solving	
  
(GPS)	
  Canvas	
  
4Ps;	
  
Marke/ng/	
  
Sales	
  
Funnel	
  
Net	
  Promoter	
  Score	
  
Value	
  Proposi/on	
  
Canvas	
  
Valida/on	
  Board	
  
Lean	
  Canvas	
  
5	
  Forces	
  
Designer’s	
  Arrow	
  of	
  Time	
  
(Lifecycle	
  Modeling)	
  
Customer	
  Value	
  Evolu/on	
  
(Trend	
  Analysis)	
  
Business	
  Ecosystem	
  
Fitness	
  
Universal	
  
Problem	
  Solving	
  
(Object	
  Design)	
  
Cycle	
  SWOT	
  Analysis	
  
Design	
  Thinking	
  
Methodology	
  
Kanban	
  Board	
  
Job	
  To	
  Be	
  Done	
  
3	
  Generic	
  
Strategies	
  Brainstorming	
  
Root-­‐Cause	
  Analysis	
  
(Fishbone	
  Diagram/Model)	
  
Visual	
  	
  
Informa/on	
  
Organizers	
  
Brand	
  Value	
  	
  
(Posi/oning)	
  Map	
  
Ethnography	
  
(Immersion)	
  
Process	
  	
  (SIPOC)/	
  
Workflow	
  Analysis	
  
Storyboard	
  
(Dashboard)	
  
Scenario	
  	
  
(What	
  if?)	
  
Thinking	
  
Scien/fic	
  Process/Experimenta/on	
  
(Prototyping/Insights)	
  
Observa/on	
  
CRM	
  
5	
  
Whys	
  
Prototyping/	
  
Pilo/ng	
  
Understand	
  Customer,	
  Problem,	
  and	
  Goal	
  
Learn	
  
Plan	
  2 3
4
1
Execute,	
  Sell,	
  and	
  Measure	
  

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The Modern Enterpreneur's Blueprint (MEB) for Success: For Kid-Entrepreneurs Who Want to Build the Next Facebook, Google, or Apple

  • 1. Customer  Value  Evolu/on  (CVE)   What  is  the  past/present/future  customer  value  (profitability)  as  well  as  trade-­‐off  for  object?   Understand  Customer,  Problem,  and  Goal   Learn   This  work  is  licensed  under  the  Crea5ve  Commons  A9ribu5on-­‐NonCommercial-­‐ShareAlike  License.   Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing   Plan   Execute,  Sell,  and  Measure  2 3 4 1 Modern  Entrepreneur’s  Blueprint  for  Success:  The  4-­‐Step  Cycle   How  to  Con5nuously  Discover  and  Solve  Customer  Problems  
  • 2. Customer  Value  Evolu/on  (CVE)   What  is  the  past/present/future  customer  value  (profitability)  as  well  as  trade-­‐off  for  object?   This  work  is  licensed  under  the  Crea5ve  Commons  A9ribu5on-­‐NonCommercial-­‐ShareAlike  License.   Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing   OBJECT  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)   Modern  Entrepreneur’s  Blueprint  for  Success:  Systema/c  4-­‐Step  Cycle   How  to  Con5nuously  Discover  and  Solve  Customer  Problems   Problem                     Goal                         Customer                     Understand  Customer,  Problem,  and  Goal   Learn   Plan   Execute,  Sell,  and  Measure  2 3 4 1
  • 3. Customer  Value  Evolu/on  (CVE)   What  is  the  past/present/future  customer  value  (profitability)  as  well  as  trade-­‐off  for  object?   This  work  is  licensed  under  the  Crea5ve  Commons  A9ribu5on-­‐NonCommercial-­‐ShareAlike  License.   Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing   OBJECT  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)   Modern  Entrepreneur’s  Blueprint  for  Success:  A  Stack  of  3  Decks  (Stories)   How  to  Con5nuously  Discover  and  Solve  Customer  Problems   Problem  (Constraint)                     Goal  (Job  To  Be  Done)                         Customer  (Segment)                     Learning   Deck   Business   Deck   Customer   Deck   Understand  Customer,  Problem,  and  Goal   Learn   Plan   Execute,  Sell,  and  Measure  2 3 4 1
  • 4. Example       Real  Estate  Industry  
  • 5. Customer  Value  Evolu/on  (CVE)   What  is  the  past/present/future  customer  value  (profitability)  as  well  as  trade-­‐off  for  object?   This  work  is  licensed  under  the  Crea5ve  Commons  A9ribu5on-­‐NonCommercial-­‐ShareAlike  License.   Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing   Russell  Shaw    Group’s  Blueprint  for  Success  in  the  Real  Estate  Industry:  Organic  4-­‐Step  Cycle   How  to  Con5nuously  Discover  and  Solve  Customer  Problems   OBJECT  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)   Real  Estate   Understand  Customer,  Problem,  and  Goal   Learn   Plan   Execute,  Sell,  and  Measure  2 3 4 1
  • 6. Customer  Value  Evolu/on  (CVE)   What  is  the  past/present/future  customer  value  (profitability)  as  well  as  trade-­‐off  for  object?   This  work  is  licensed  under  the  Crea5ve  Commons  A9ribu5on-­‐NonCommercial-­‐ShareAlike  License.   Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing   OBJECT  (Product/Service/OrganizaUon/Industry/Tool/FuncUonality)   Real  Estate   Customer  (Segment)   q House-­‐seller:  person/family  who   wants  to  sell  house               Problem  (Constraint)   q Realtors  focus  on  discounts  and   seem  “uncaring”   q Houses  take  too  long  to  sell   q Ge`ng  unfavorable  price  for  house         Goal  (Job-­‐To-­‐Be-­‐Done)   q “I  want  my  home  to  sell  fast.”   q “I  want  to  get  as  much  money  for   my  house  as  I  can.”   q “I  would  like  to  avoid  realtor’s   commissions  while  reducing  risks   on  my  side.”   q “I  don’t  want  to  be  stuck  with  a   long-­‐term  contract.”       q Create  a  “No  Hassle  Lis5ng:”  4%  lisUng  fee  but  seller   has  opUon  to  sell  home  and  owe  realtor  nothing       q Get  the  seller  the  most  money  in  the  least  Ume  and   with  the  fewest  hassle   q Provide  best  service  in  real  estate  industry     q Would  house-­‐seller  refer  provider  of  Real  Estate  product/service  to  a  friend?  Why  (not)?   Russell  Shaw  Group’s  Blueprint  for  Success  in  the  Real  Estate  Industry:  Systema/c  4-­‐Step  Cycle   How  to  Con5nuously  Discover  and  Solve  Customer  Problems   Understand  Customer,  Problem,  and  Goal   Learn   Plan   Execute,  Sell,  and  Measure  2 3 4 1
  • 7.     The  Modern  Entrepreneur’s  Blueprint  For  Success   Menu  of  InnovaUon  Tools  for     q   Discovering  and  Solving  Customer  Problems   q   Designing,  Delivering,  and  Capturing  Value    
  • 8. Customer  Value  Evolu/on  (CVE)   What  is  the  past/present/future  customer  value  (profitability)  as  well  as  trade-­‐off  for  object?   This  work  is  licensed  under  the  Crea5ve  Commons  A9ribu5on-­‐NonCommercial-­‐ShareAlike  License.   Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing   Modern  Entrepreneur’s  Blueprint  for  Success:  Menu  of  Innova/on  Tools  for  Building  Businesses   How  to  Con5nuously  Discover  and  Solve  Customer  Problems   Empathy  Map   (Customer  Persona)   Business  Plan   Business  Model   Canvas   Supply/ Value  Chain   Strategy  Canvas   Trade-­‐off  Map   Customer   Development   Methodology   (Field  Interviews)   Balanced  Scorecard/   Accoun/ng   Lean  Startup   Methodology   Global  Problem  Solving   (GPS)  Canvas   4Ps;   Marke/ng/   Sales   Funnel   Net  Promoter  Score   Value  Proposi/on   Canvas   Valida/on  Board   Lean  Canvas   5  Forces   Designer’s  Arrow  of  Time   (Lifecycle  Modeling)   Customer  Value  Evolu/on   (Trend  Analysis)   Business  Ecosystem   Fitness   Universal   Problem  Solving   (Object  Design)   Cycle  SWOT  Analysis   Design  Thinking   Methodology   Kanban  Board   Job  To  Be  Done   3  Generic   Strategies  Brainstorming   Root-­‐Cause  Analysis   (Fishbone  Diagram/Model)   Visual     Informa/on   Organizers   Brand  Value     (Posi/oning)  Map   Ethnography   (Immersion)   Process    (SIPOC)/   Workflow  Analysis   Storyboard   (Dashboard)   Scenario     (What  if?)   Thinking   Scien/fic  Process/Experimenta/on   (Prototyping/Insights)   Observa/on   CRM   5   Whys   Prototyping/   Pilo/ng   Understand  Customer,  Problem,  and  Goal   Learn   Plan  2 3 4 1 Execute,  Sell,  and  Measure