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Holistic Marketing
A Whole Business Strategy
Holistic Marketing:
Diagram-
Holistic
Marketing
Internal
Marketing
Integrated
Marketing
Socially
Responsible
Marketing
Relationship
Marketing
Marketing
Management
Other
Departments
Communications
Products &
Services
Channels
Ethics
Environment
Legal
Community
Customers
Channels
Partners
Compiled by author from source: slideshare.net
Holistic Marketing:
Internal Marketing-
A Unique Aspect of
the Holistic
Concept is The
Burden on Internal
Marketing
The Product is
Marketed
Internally
The Consumers,
Employees and
Managers Have to
Believe In What
They Say
This forces everyone to “think
customer”
The performance of the company is
marketed, this presents a good
corporate citizenship image
Customers indulge in a cultural and
ethical audit of corporations
Compiled by author from source: papers.ssrn.com
Holistic Marketing:
Case in Point-
™
 Consider Apple - Their Advertising
Strategy is Simple – A Sleek,
Modern Product that Works Faster
and Smarter
Internal Marketing Ensures That Internal
Staff Link With External Customers
Employees Uphold Apple Principles and
the Brand and are Purposely Recruited,
Trained And Retained
This Strategy is Carried Across all Aspects
of the Apple Brand
This Allows Apple to Charge Prices Above
Those of Their Competition and Dominate
the Hardware Market
Compiled by author from source: marketing-schools.org Image Source: Google Images
Holistic Marketing:
Integrated Marketing-
Centers Around a
Strong, Focused
Brand Image
Communicates
Through a Clear,
Consistent Voice
Maintains a
Consistent Look
and Feel Across
all Media
Utilizes
Traditional and
Digital Media for
Promotion
Stresses the
Importance of
Consistent,
Seamless, Multi-
Dimensional
Brand Experience
for the Consumer
Compiled by author from source: marketing-schools.org
Holistic Marketing:
Integrated Approach-
Advertising
Sales
Promotion
Public
Relations
Direct Marketing
Social Media  A mix of strategies and methods
designed to capture the attention
of the potential customer
 Retaining a customer costs five
times less than attracting a new
one
 Care is given to the costs and
benefits of the customer
perceived value
The Holistic
Approach To
Communication
Compiled by author from source: papers.ssrn.com
Holistic Marketing:
Case in Point-
Engagement
Exposure
Interaction
Relationships
They created an interactive technology filled
store they named “Heineken the City”
They made new “green” changes and advertised
the ways they were saving the planet
Heineken City was created to physically give
customers a place to experience the brand
They developed sponsorship programs with many
local businesses
They stepped up global presence, while
consistently portraying the brand and product
image
Brand Repositioning
Heineken
Focused
on Four
Main
Themes:
Compiled by author from source: tiffanybrown.wordpress.com - marketingteacher.com Image Source: Google Images
Holistic Marketing:
Socially Responsible Marketing-
Ethics: Social Responsibility:
Social
Responsibility
Considers the
Total Effect of
Your Practices on
Society
Ethics Focuses
on the
Marketing
Groups
Decisions
Compiled by author from source: cleverism.com Image Source: Google Images
Holistic Marketing:
Responsibility-
Socially
Responsible
Marketing is Taking
Moral Actions That
Encourage a
Positive Impact on
Stakeholders
Including:
Employees
Community
Consumers
Shareholders
Compiled by author from source: cleverism.com
Holistic Marketing:
Case in Point-
 Starbucks Introduced America to
The Rich Sensory Experience of
Coffee
Gave Comprehensive
Health Care to all its
Employees, Even
Temps
Offers “Bean Stock”
Financial Option,
Applied Fair Trade
Export Practices
Offered the World’s
First Recycled Cup;
While Promoting a
Literacy Program
Thus Retaining its
Passion For Coffee,
With a Sense of
Humanity
Compiled by author from sources: papers.ssrn.com Image Source: Google Images
Holistic Marketing:
Relationship Marketing-
Compiled by author from source: bizible.com Image Source: Google Images
Practices & Strategies Used by Companies
to Manage Customer Exchanges and Data
During the Customer Lifecycle
Helps Grow Business Relationships
With Customers, Assists in Customer
Retention and Driving Sales
Holistic Marketing:
Case in Point-
 The company measures its value by
performance based indicators and
two other factors
 It has been getting, keeping and
growing customers by connecting
strong bonds
Environmental
Impact
Social Impact
™
Compiled by author from source: papers.ssrn.com Image Source: Google Images
Contact Us for the Full Presentation:
Mediacontact USA Inc.
13575 58TH Street North #160
Clearwater, Fl. 33760
T: 727 538 4112
E: contact@mcusa.co
www.mediacontactusa.com
Sources Cited:
 "6 Ways B2B Marketers Use Their CRM To Achieve Dramatic Growth." 6 Ways B2B Marketers Use
Their CRM To Achieve Dramatic Growth. N.p., n.d. Web. 25 Aug. 2016.
http://www.bizible.com/blog/b2b-marketers-crm-best-practices
 "A Holistic Marketing Success Story: Heineken." Holistic Marketing Concepts. N.p., 2012. Web.
26 Aug. 2016. https://tiffanyabrown.wordpress.com/2012/10/20/heineken/
 "The Advantages of Ethical Behavior in Business." Small Business. N.p., n.d. Web. 11 Aug. 2016.
http://smallbusiness.chron.com/advantages-ethical-behavior-business-21067.html
 "Holistic Marketing Concept - Explained with Examples." Marketing91com. N.p., n.d. Web. 17
Aug. 2016. http://www.marketing91.com/holistic-marketing-concept/
 Holistic Marketing Concepts
http://easyonlinebooks.weebly.com/uploads/1/1/0/7/11075707/holistic_marketing_concept.eas
y.pdf
 "Holistic Market." Holistic Market. N.p., n.d. Web. 17 Aug. 2016.
http://www.slideshare.net/skmhassan3/holistic-market
 "How Business Ethics Improves Your Bottom Line." Small Business. N.p., n.d. Web. 11 Aug. 2016.
http://smallbusiness.chron.com/business-ethics-improves-bottom-line-41036.html
Sources Cited:
 "Internal Marketing - Marketing Teacher." Marketing Teacher. N.p., 2014. Web. 29
Aug. 2016. http://www.marketingteacher.com/internal-marketing/
 "Internal Marketing | What Is Internal Marketing?" Internal Marketing | What Is
Internal Marketing? N.p., n.d. Web. 25 Aug. 2016. http://www.marketing-
schools.org/types-of-marketing/internal-marketing.html
 Kuriakose, Francis, Markets and Morality: Tracing the History and Evolution of Ethical
and Sustainable Marketing Practices (September 24, 2015). Available at
SSRN: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2664977
 "Nestle Slim Milk: Holistic and Sustainable Marketing." Marketing Diary. N.p., 2014.
Web. 17 Aug. 2016. https://surabhiudas91.wordpress.com/2014/09/26/nestle-slim-
milk-holistic-and-sustainable-marketing/
 "Social Responsibility & Ethics in Marketing." Cleverism. N.p., 2015. Web. 09 Aug.
2016. https://www.cleverism.com/social-responsibility-ethics-marketing/
 What is Social Branding: What Makes a Brand Social? http://idr.is/what-is-social-
branding-what-makes-a-brand-social-what-do-you-need-to-do-to-become-a-truly-
social-br/

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The Holistic Marketing Approach

  • 1. Holistic Marketing A Whole Business Strategy
  • 3. Holistic Marketing: Internal Marketing- A Unique Aspect of the Holistic Concept is The Burden on Internal Marketing The Product is Marketed Internally The Consumers, Employees and Managers Have to Believe In What They Say This forces everyone to “think customer” The performance of the company is marketed, this presents a good corporate citizenship image Customers indulge in a cultural and ethical audit of corporations Compiled by author from source: papers.ssrn.com
  • 4. Holistic Marketing: Case in Point- ™  Consider Apple - Their Advertising Strategy is Simple – A Sleek, Modern Product that Works Faster and Smarter Internal Marketing Ensures That Internal Staff Link With External Customers Employees Uphold Apple Principles and the Brand and are Purposely Recruited, Trained And Retained This Strategy is Carried Across all Aspects of the Apple Brand This Allows Apple to Charge Prices Above Those of Their Competition and Dominate the Hardware Market Compiled by author from source: marketing-schools.org Image Source: Google Images
  • 5. Holistic Marketing: Integrated Marketing- Centers Around a Strong, Focused Brand Image Communicates Through a Clear, Consistent Voice Maintains a Consistent Look and Feel Across all Media Utilizes Traditional and Digital Media for Promotion Stresses the Importance of Consistent, Seamless, Multi- Dimensional Brand Experience for the Consumer Compiled by author from source: marketing-schools.org
  • 6. Holistic Marketing: Integrated Approach- Advertising Sales Promotion Public Relations Direct Marketing Social Media  A mix of strategies and methods designed to capture the attention of the potential customer  Retaining a customer costs five times less than attracting a new one  Care is given to the costs and benefits of the customer perceived value The Holistic Approach To Communication Compiled by author from source: papers.ssrn.com
  • 7. Holistic Marketing: Case in Point- Engagement Exposure Interaction Relationships They created an interactive technology filled store they named “Heineken the City” They made new “green” changes and advertised the ways they were saving the planet Heineken City was created to physically give customers a place to experience the brand They developed sponsorship programs with many local businesses They stepped up global presence, while consistently portraying the brand and product image Brand Repositioning Heineken Focused on Four Main Themes: Compiled by author from source: tiffanybrown.wordpress.com - marketingteacher.com Image Source: Google Images
  • 8. Holistic Marketing: Socially Responsible Marketing- Ethics: Social Responsibility: Social Responsibility Considers the Total Effect of Your Practices on Society Ethics Focuses on the Marketing Groups Decisions Compiled by author from source: cleverism.com Image Source: Google Images
  • 9. Holistic Marketing: Responsibility- Socially Responsible Marketing is Taking Moral Actions That Encourage a Positive Impact on Stakeholders Including: Employees Community Consumers Shareholders Compiled by author from source: cleverism.com
  • 10. Holistic Marketing: Case in Point-  Starbucks Introduced America to The Rich Sensory Experience of Coffee Gave Comprehensive Health Care to all its Employees, Even Temps Offers “Bean Stock” Financial Option, Applied Fair Trade Export Practices Offered the World’s First Recycled Cup; While Promoting a Literacy Program Thus Retaining its Passion For Coffee, With a Sense of Humanity Compiled by author from sources: papers.ssrn.com Image Source: Google Images
  • 11. Holistic Marketing: Relationship Marketing- Compiled by author from source: bizible.com Image Source: Google Images Practices & Strategies Used by Companies to Manage Customer Exchanges and Data During the Customer Lifecycle Helps Grow Business Relationships With Customers, Assists in Customer Retention and Driving Sales
  • 12. Holistic Marketing: Case in Point-  The company measures its value by performance based indicators and two other factors  It has been getting, keeping and growing customers by connecting strong bonds Environmental Impact Social Impact ™ Compiled by author from source: papers.ssrn.com Image Source: Google Images
  • 13. Contact Us for the Full Presentation: Mediacontact USA Inc. 13575 58TH Street North #160 Clearwater, Fl. 33760 T: 727 538 4112 E: contact@mcusa.co www.mediacontactusa.com
  • 14. Sources Cited:  "6 Ways B2B Marketers Use Their CRM To Achieve Dramatic Growth." 6 Ways B2B Marketers Use Their CRM To Achieve Dramatic Growth. N.p., n.d. Web. 25 Aug. 2016. http://www.bizible.com/blog/b2b-marketers-crm-best-practices  "A Holistic Marketing Success Story: Heineken." Holistic Marketing Concepts. N.p., 2012. Web. 26 Aug. 2016. https://tiffanyabrown.wordpress.com/2012/10/20/heineken/  "The Advantages of Ethical Behavior in Business." Small Business. N.p., n.d. Web. 11 Aug. 2016. http://smallbusiness.chron.com/advantages-ethical-behavior-business-21067.html  "Holistic Marketing Concept - Explained with Examples." Marketing91com. N.p., n.d. Web. 17 Aug. 2016. http://www.marketing91.com/holistic-marketing-concept/  Holistic Marketing Concepts http://easyonlinebooks.weebly.com/uploads/1/1/0/7/11075707/holistic_marketing_concept.eas y.pdf  "Holistic Market." Holistic Market. N.p., n.d. Web. 17 Aug. 2016. http://www.slideshare.net/skmhassan3/holistic-market  "How Business Ethics Improves Your Bottom Line." Small Business. N.p., n.d. Web. 11 Aug. 2016. http://smallbusiness.chron.com/business-ethics-improves-bottom-line-41036.html
  • 15. Sources Cited:  "Internal Marketing - Marketing Teacher." Marketing Teacher. N.p., 2014. Web. 29 Aug. 2016. http://www.marketingteacher.com/internal-marketing/  "Internal Marketing | What Is Internal Marketing?" Internal Marketing | What Is Internal Marketing? N.p., n.d. Web. 25 Aug. 2016. http://www.marketing- schools.org/types-of-marketing/internal-marketing.html  Kuriakose, Francis, Markets and Morality: Tracing the History and Evolution of Ethical and Sustainable Marketing Practices (September 24, 2015). Available at SSRN: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2664977  "Nestle Slim Milk: Holistic and Sustainable Marketing." Marketing Diary. N.p., 2014. Web. 17 Aug. 2016. https://surabhiudas91.wordpress.com/2014/09/26/nestle-slim- milk-holistic-and-sustainable-marketing/  "Social Responsibility & Ethics in Marketing." Cleverism. N.p., 2015. Web. 09 Aug. 2016. https://www.cleverism.com/social-responsibility-ethics-marketing/  What is Social Branding: What Makes a Brand Social? http://idr.is/what-is-social- branding-what-makes-a-brand-social-what-do-you-need-to-do-to-become-a-truly- social-br/

Editor's Notes

  1. http://www.slideshare.net/skmhassan3/holistic-market
  2. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2664977
  3. http://www.marketing-schools.org/types-of-marketing/integrated-marketing.html
  4. http://www.marketing-schools.org/types-of-marketing/internal-marketing.html
  5. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2664977
  6. https://tiffanyabrown.wordpress.com/2012/10/20/heineken/ http://www.marketingteacher.com/internal-marketing/
  7. https://www.cleverism.com/social-responsibility-ethics-marketing/
  8. https://www.cleverism.com/social-responsibility-ethics-marketing/
  9. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2664977
  10. http://www.bizible.com/blog/b2b-marketers-crm-best-practices
  11. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2664977