Successfully reported this slideshow.

The Communication iCODE: Mastering the art of interpersonal communication

580 views

Published on

Slides from my keynote speech on communication

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

The Communication iCODE: Mastering the art of interpersonal communication

  1. 1. Mastering Communication: The Communication iCODE Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann
  2. 2. Audiences „Led“Leader Leadership Lecturer Organizational Advisor
  3. 3. 21st Century Skills Critical Thinking, Collaboration, Creativity & Communication Source: American Management Association http://www.amanet.org/news/AMA-2010-critical-skills-survey
  4. 4. www.flickr.com/ScratchEdTeam
  5. 5. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION
  6. 6. 8 Tocky, http://www.nandahome.com/
  7. 7. #1 Know with which ear you’re currently listening
  8. 8. “Your desk is quite full”
  9. 9. The four ears of listening Fact ear Relationship ear “You should” ear Revelation ear Adapted from Schultz von Thun
  10. 10. #1 Know with which ear you’re currently listening
  11. 11. “Alright, let me send this email”
  12. 12. #2 S + R = O
  13. 13. “Did he really say that?” “Who does she think she is?!?!” “Wait until I have my chance to pay that back!!” “My pants are too long…”
  14. 14. Emotional Self- Regulation
  15. 15. “People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.” Nicholas Epley University of Chicago
  16. 16. #3 Never assume – facts are friendly Ask instead: What do you mean?
  17. 17. Audience Analysis - Picture
  18. 18. “Seek first to understand, then to be understood” Stephen Covey
  19. 19. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION
  20. 20. Yes, but…Destructive Constructive Negative Positive Communication Patters Yes, and…No, because No!
  21. 21. #4 Watch your words: Short, positive & constructive language keeps a conversation going
  22. 22. „The King“ Rambler Sesame Street Philosopher long short simple deep Sentences Choice of Words
  23. 23. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION
  24. 24. #5 Guide the other party
  25. 25. Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
  26. 26. Helicopter First – Detail later
  27. 27. Project Financials Current status - Overview • Result: 1 Mio EUR Savings p.a. • Net Present Value: 3+ EUR MM • Sensitivity Analysis confirms soundness On track to deliver target!
  28. 28. Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
  29. 29. Situation Complication Solution Problem Options Proposal
  30. 30. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION
  31. 31. #6 Open Delivery
  32. 32. “What’s that sound in the background?”
  33. 33. Full on / full off
  34. 34. #7 Sharpen your virtual delivery
  35. 35. Webmeeting, video Wikis, Yammer,… IM, chat, phone, webcam Email, status updates Simple Collab- oration Complex Collab- oration Real time Delayed Ways of Virtual Communication
  36. 36. Radio
  37. 37. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION
  38. 38. #8 Giving energizing feedback
  39. 39. 1) Be specific 2) Share the impact on YOU (“I…”) 3) Give potential solutions Giving Feedback
  40. 40. Audiences
  41. 41. Blind Spots Known to others Not known to others Known to self Not known to self Johari-Window in Communication Based on: Luft / Ingham "The Johari window”
  42. 42. “Feedback is like that gift you get from your aunt. You may like it or you may not like it. You may use it or throw it away later. But you smile and say: Thank you.”
  43. 43. #9 Conflict Communication
  44. 44. Check: Internal calibration Clarify: Reasons, Assumptions, Impact Create: Win-win options The 3 C’s of Conflict Resolution
  45. 45. Spontaneous Meetings
  46. 46. CONTENT ORGANIZATION DELIVERY EFFECT INTERNAL REGULATION
  47. 47. #6 Open Delivery #7 Virtual Power #8 Energizing Feedback #9 Three C’s of Conflict #10 The Power of Three #1 The Four Ears #2 S + R = O #3 Never Assume #4 Short & Constructive #5 Helicopter first
  48. 48. Why?
  49. 49. Mastering Communication: The Communication iCODE Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann

×