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@marsinthestars #LavaCon
A Little Content Fish
in a Big Company Pond
Marli Mesibov
@marsinthestars #LavaCon
About the Speaker
• Director of Content Strategy, Mad*Pow
• Managing Editor, UX Booth
• Totally unprepared for working in
a large organization.
Agency Life
@marsinthestars @LavaCon
Agency Life
“Throughout all of it we kept the interest and
health of the people in full focus. Family
always came first.”
–Carl Smith, nGen Works
This is the agency way.
@marsinthestars @LavaCon
Time to Move On
@marsinthestars @LavaCon
Time to Move On
@marsinthestars @LavaCon
Life in the Big Leagues
@marsinthestars @LavaCon
Life in the Big Leagues
@marsinthestars @LavaCon
Too Much of our Time
@marsinthestars @LavaCon
Not My Job
@marsinthestars @LavaCon
Not My Job
When no one feels ownership…
•We lose motivation
•We stop trusting one another
•We lose our confidence
•We become afraid
@marsinthestars @LavaCon
Not My Job
“Fear is the path to the dark side. Fear leads
to anger. Anger leads to hate. Hate leads to
suffering.”
- Yoda
@marsinthestars @LavaCon
We Need to Care
“Our fear creates ambiguity as to what’s real
and what’s not. That’s the nature of fear: the
unknown. It makes us want to drop
everything and run away as fast as we can.”
- Jon Colman, Wicked Ambiguity
@marsinthestars @LavaCon
We Are Better Than This
We CARE
We DARE
We ACT
We IMPROVE
We DESIGN
We TAKE RESPONSIBILITY
We CARE
@marsinthestars @LavaCon
Never Give Up
@marsinthestars @LavaCon
Never Give Up
@marsinthestars @LavaCon
Never Give Up
5 Tenets of Tae Kwon Do
•Perseverance
•Integrity
•Self Control
•Courtesy
•Indomitable Spirit: Never Giving Up
@marsinthestars @LavaCon
Never Give Up
@marsinthestars @LavaCon
Never Give Up
Sometimes you get so distracted
being afraid of giving up, you forget
to keep going.
@marsinthestars @LavaCon
Sharing Time!
Tell the person next to you about a time you
felt so frustrated with work, a project, a
coworker, or a situation that you gave up.
What happened when you gave up?
@marsinthestars @LavaCon
How We Get to “Ah-Ha!”
Let’s discuss a few ways to get out of a rut.
@Speaker Hashtag @LavaCon
Treat Yo Self
@marsinthestars @LavaCon
Treat Yo Self
• Take a class
• Take a vacation
• Visit friends
• Go to a conference
• Read a book for fun
• Read a book for work
• Give yourself a break
@marsinthestars @LavaCon
The Shower Principle
@marsinthestars @LavaCon
My Ah-Ha Moments
@Speaker Hashtag @LavaCon
My Ah-Ha Moments
“Stop talking about content strategy, and
start showing people how you can fix
problems and make things better.”
-Kate Kenyon, Bringing New Content
Thinking to Old World Companies
Confab Europe, 2014
@marsinthestars @LavaCon
My Ah-Ha Moments
@marsinthestars @LavaCon
Connected Company, by Dave Gray
Sharing Time!
Tell your neighbor about some ah-ha
moments that work for you.
@marsinthestars @LavaCon
Takeaways
We make sure the right content gets to the
right people at the right time.
In other words, we are responsible for
finding the right way to communicate based
on who the individual is.
@marsinthestars @LavaCon
Takeaways
Take advantage of the shower principle.
@marsinthestars @LavaCon
Takeaways
@marsinthestars @LavaCon
Content Strategists
_________ ____
Takeaways
Pay attention to what you say, and to whom.
•Complain to close friends (not at work).
•Problem solve with coworkers.
•Raise awareness with higher ups.
@marsinthestars @LavaCon
Remember…
@marsinthestars @LavaCon
Remember…
“You’ve always had the power my dear, you
just had to learn it for yourself.”
- Glinda the Good Witch, The Wizard of Oz
@marsinthestars @LavaCon
Thank you
Let’s keep the conversation going!
Marli Mesibov
Mad*Pow
mmesibov@madpow.com
@marsinthestars
@marsinthestars @LavaCon

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Little content fish lava con 2015

Editor's Notes

  1. I came from agencies, where even the worst client you have internal support. It was exhausting – just 5 people. There were internal politics, stresses. We’d joke about bad clients – “$100/minute,” dinner out.
  2. But I loved it. We were always there for each other.
  3. I’ve been taught to dream big. I was ready to move on from small agency life, so when the opportunity came to try out Fidelity, a company of 40,000, I jumped at it.
  4. First day: lots of security. Very adult. Very grown up.
  5. Interview discussion – lots of problems to solve! I imagined it would just be huge responsibility, huge workload, but also fascinating and we would laugh together and joke together and work our butts off together – a bigger version of agency life. Instead…
  6. I ended up in Office Space. How did this happen? I had 7 managers. “we all come on for 6 months. I’ve been here 2 years. They don’t treat you like crap.” NOT A RINGING ENDORSEMENT!!
  7. We spent hours in meetings, doing nothing. Talking about nothing. I would look at a problem, unsure where to start with it. And when I brought it up in a meeting, people said…
  8. That’s not my job. We don’t have time for that, or budget for that. We were told to focus on this other thing instead. But it’s all interrelated (I said)! But it’s not my job, they said.
  9. Here’s the problem with “not my job.” When we say something isn’t our job, what we’re saying is that we can’t take ownership of it. We aren’t responsible for it.
  10. Fear is dangerous. It separates us from the things we care about. It isolates us, makes us less human. Fear is what makes us yell at one another, snap at a stranger for bumping into us, or honk at another car cutting us off.
  11. Jon Colman spoke at Confab last year, and he touched on the danger of fear. We can’t let fear overtake us.
  12. He also reminded us that we can overcome it. Talk about Sara’s talk, and MailChimp being courageous (not just being funny, but genuine)
  13. I fell into the trap of fear. Fear of giving up. Some kids had to work really hard in school. For me it was easy. I met my teachers early because my mom knew them. I read easily, I loved learning.
  14. But that meant I never learned to study. So when I got frustrated, as an 18yr old, I turned into a toddler. I threw tantrums, rather than step away from problems or admit I needed help. But I never gave up.
  15. Years of TKD
  16. More recently, years of Doctor Who – something always comes along, if you just keep plugging away.
  17. Heads down, pushing ahead is not the way to go. Being demoralized but “not giving up” is useless.
  18. Mike’s dinner party idea when I was depressed. Stop trying to fix it, and just step out of your own way.
  19. It almost doesn’t matter what you do – you just need to get away from the stress of the moment, and the problem that is causing the rut
  20. The moment House realizes something is ALWAYS when he’s doing something else. The subplot exists to allow the main character to make new connections.
  21. All hands Creative writing 10 things list
  22. If it’s not a good fit, break it! Care: Do: Think: Break. Be useful, nice, persistent, and explain why this is also their problem. Then do it again, and again, and again.
  23. Connected Company