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Powerful interpersonal communication

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Slides of my workshop / keynote presentation: Powerful Interpersonal communication

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Powerful interpersonal communication

  1. 1. Interpersonal Communication Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann
  2. 2. Flickr/Andy_Magee
  3. 3. Audiences „Intl. Led“ Intl. Leader Leadership Lecturer Organizational Advisor
  4. 4. Exploration
  5. 5. CONTENT ORGANIZATION DELIVERY EFFECT
  6. 6. Principle #1 Seek first to understand then to be understood
  7. 7. Principle #2 3 Levels of Communication
  8. 8. Principle #3 Full on / full off
  9. 9. CONTENT ORGANIZATION DELIVERY EFFECT
  10. 10. Write down your topic @larssudmann
  11. 11. Your objective
  12. 12. At the end of the meeting/conversation I want that______
  13. 13. Exercise
  14. 14. TV Test
  15. 15. Distill your key messages
  16. 16. Target messages to the other person(s)
  17. 17. Exploration
  18. 18. Audience Analysis - Picture
  19. 19. An average conference picture of conference
  20. 20. Don‟t try to “mindread” especially larger audiences
  21. 21. CONTENT ORGANIZATION DELIVERY EFFECT
  22. 22. Exercise
  23. 23. Guide Your Audience
  24. 24. Situation Complication Solution Problem Options Proposal
  25. 25. Detail after key message
  26. 26. Financials - Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
  27. 27. Project Financials Current status - Overview • Result: 1 Mio EUR Savings p.a. • Net Present Value: 3+ EUR MM • Sensitivity Analysis confirms soundness On track to deliver target!
  28. 28. Back-up: Savings 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
  29. 29. CONTENT ORGANIZATION DELIVERY EFFECT
  30. 30. Exploration
  31. 31. Exploration
  32. 32. Giving Feedback @larssudmann
  33. 33. Audiences
  34. 34. Don„t show the „leave signs“
  35. 35. Google Powerpoint Karaoke
  36. 36. Foundation
  37. 37. Do you remember your last phone conference?
  38. 38. Mute all
  39. 39. Foundation Know your technology by heart
  40. 40. #1 Over-Visualize
  41. 41. Topic Time Who? Next Step Until when?
  42. 42. #2 Speak like a Radio DJ
  43. 43. Radio
  44. 44. CONTENT ORGANIZATION DELIVERY EFFECT
  45. 45. Audiences Flickr/strupey
  46. 46. Audiences Flickr/strupey
  47. 47. Principle #4 Don’t assume
  48. 48. “People in our study were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.” Nicholas Epley University of Chicago
  49. 49. 1) Check: Purpose & Emotions 2) Clarify: What did s/he mean? 3) Create: Options for solutions Difficult conversations
  50. 50. 1) State the specific issue 2) Share the impact on you 3) Specify the solution, incl. (positive) consequences Asserting yourself
  51. 51. Practice
  52. 52. CONTENT ORGANIZATION DELIVERY EFFECT
  53. 53. S + R = O
  54. 54. Interpersonal Communication Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann

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