This document discusses a 12-week program to implement a minimum viable product (MVP) on Amazon Web Services (AWS) and ServiceNow. The MVP will establish best practice workflows for provisioning, service management, and business reporting. Key user stories will be delivered in iterations to demonstrate value. The development team will focus on constant demonstration of value to business stakeholders through showcasing workflows.

1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Production Ready in 12 weeks
The AWS ServiceNow Minimum Viable Product (MVP)
George Watts, Professional Services Consultant, Amazon Web Services
Dragan Preocanin, Consultant, ServiceNow
Business

2. Are Cloud Projects Delivering?

3. What Our Customers Are Telling Us…
Too
many
‘science
projects’
Re-­inventing
the wheel
No big
picture
Inappropriate
capabilities
AWS and ServiceNow customers are both looking for
prescriptive guidance to avoid…

4. Infrastructure Centric Approaches are not Working
Infrastructure
Automation
doesn’t solve
a Broken
Process
The Benefits of cloud
are Derived from
Applications
Production Grade
Service Management &
Operations needs full
Transparency

5. The ServiceNow AWS Accelerator

6. ServiceNow and AWS: Better Together
Enterprise
AWS needs
great Service
Management
ITSM needs to
enable AWS
business
outcomes
Production Ready
fast IS Achievable
through using our
Foundational Cloud
Operating Model

7. What is the Acclerator
Consulting and Delivery Methodology
Implementation within ServiceNow
MVP Production Ready Workflows & Templates
12 week program to implement a best practice Cloud
Operating Model for Enterprise Production Workloads

8. Deliver Business Value Quickly
Target Highest
Value
Representative
Applications
Create
Momentum
with
Application
Teams and
Business
Create
Momentum
with
Operations &
Infrastructure

9. Iterative Roadmap to Maturity
The MVP is a starting point to an
Iterative Maturity Cycle…
Cloud Centre
of Excellence
Business
Change
Capability
Constant
Improvement
as part of
Normal
Operations

10. Key Use Cases

11. Typical Customer Concerns
Jump up
Adoption
Curve
Business
Acceptance
to Move to
Cloud
Achievable
Transformation

12. Who Does This Approach Suit?
Willing to build a new Dedicated Environment for ‘Lighthouse’ Apps
A Cloud Built Around the Needs of Business Users
Want an Iterative Build

13. Production Ready in 12 Weeks

14. MVP Method
MosCow Capability Prioritisation
Move Lighthouse Applications
Best Practice MVP Greenfield build +
Business Change + Operate
Functions
Data Driven Business Case
and Momentum to Move

15. The Business Case
Application
Enablement
TCO
Improvement
Using data points generated by the Lighthouse Applications we can Extrapolate;;
Service
Outcomes

16. 12 Week User Stories: Business
Application Value
Analysis
Demonstrate
Value of Migrating
User Training
Plan
Enable Effective
Use
Business Change
Strategy
Momentum

17. 12 Week User Stories: Platform Users
On-­demand Secure,
Resilient Infrastructure
& App Deployment
ServiceNow
CloudFormation
CodeDeploy
Standard Cloud
Application
Management Workflow
Standard Application
Hierarchy
Complete Business
Service to Application
Stack Visibility
CloudWatch +
CloudTrail logs to
ServiceNow

18. 12 Week User Stories: Platform Management
CMDBTransparency
AWS Billing
Project Totals
Cost
Management
AWS Config APICompliance

19. Key MVP Workflows

20. Provisioning

21. The MVP Application Hierarchy
Business Service
Business
Application
Business
Application
Release Release
BuildBuild
Project
Build Definition
TemplatesTemplatesTemplates
Infrastructure
Configuration
Provisioning Rules
Application
Configuration
RBAC
Deployments

22. MVP Provisioning Workflow
Select
Business App
Select
Version
New / Existing
Deployment
Select
Definition
Variables
Build & Notify CMDB
Instance Size, Additional Tags,
Security Groups,
Specific EC2 AMI, EBS Snapshot

23. Service Management

24. The MVP Service Management Workflow
Event
Compliance
Breach Y/N
Incident/Problem
Management
Service
Provider
Release
Change
Pre-­approved
Change
Y
N
Automated
Remediation
Business Service
Environment
Service Provider
Dependencies
Event Type
Change
Management
Update CMDB

25. Business Reporting

26. The MVP Financial Reporting Model
Project
Cost Centre
Billing Data
Spend Progress Alerts
Budget
Allocation
AWSBusiness Service
Application Release

27. Delivering the MVP

28. Showcase Workflow
Weeks 1-­4 Weeks 4-­8 Weeks 8-­12
The Focus of Development is to be Constantly Demonstrating
Value to Business Stakeholders
• Demo MVP Workflows
• Pre-­Migration Value
Analysis
• Initial Templates
• Priority Requirement
Delivery
• Replicated Applications
• Post Migration Analysis
• Business Case
• Operation Acceptance

29. The Development Team: 1.0
Build Team Users Run Team
• Project Management
• Platform Build
• Operations Build
• Business Change Build
• Lighthouse
Applications
• AWS TAM
• Cloud
Centre of
Excellence
• Operational
Support

30. The Run Team: 2.0
Users Run Team
• Business
Change
• User
Training
Business
Enablement
• Platform Development
• Project Management
• Operational Support
• Build Activities
• Users on-­board as
Required
Capabilities
Become Available

31. Conclusion
Come and Discuss with AWS and ServiceNow…
What Cloud
‘Production Ready’
looks like in
ServiceNow
How AWS benefits
can be Realised in
Enterprise
Production
Environments
What is
Achievable in
12 weeks with
AWS and
ServiceNow?

32. AWS Training & Certification
Intro Videos & Labs
Free videos and labs to
help you learn to work
with 30+ AWS services
– in minutes!
Training Classes
In-­person and online
courses to build
technical skills –
taught by accredited
AWS instructors
Online Labs
Practice working with
AWS services in live
environment –
Learn how related
services work
together
AWS Certification
Validate technical
skills and expertise –
identify qualified IT
talent or show you
are AWS cloud ready
Learn more: aws.amazon.com/training

33. Your Training Next Steps:
ü Visit the AWS Training & Certification pod to discuss your
training plan & AWS Summit training offer
ü Register & attend AWS instructor led training
ü Get Certified
AWS Certified? Visit the AWS Summit Certification Lounge to pick up your swag
Learn more: aws.amazon.com/training

34. Thank You!