The document discusses the AWS Cloud Adoption Framework (CAF) and provides guidance for organizations undergoing a digital transformation. It describes the six perspectives of the CAF - business, people, governance, platform, security, and operations. For each perspective, it outlines the main areas of focus, potential changes needed in skills, processes and roles, and examples of common roles involved. It also provides a high-level overview of the stages of cloud adoption and seven best practices for a successful cloud transition.

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Digital Transformation Day
Kuwait
AWS Cloud Adoption Framework
Accelerating your organization's path to
successful cloud adoption
Santiago Freitas
Head of Technology, AWS MENA

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The cloud is a
transformational
opportunity
Almost 20 years
in market
It’s a well-worn path
yet it’s still a disruption

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Each journey is unique
Overcoming challenges to achieve business outcomes
Different
compliance and
security needs
Different
risks
Different
workloads
Different
goals
Different
performance and
resilience needs
Different
legacies

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Effectively manage
stakeholders’
expectations
Clearly define
stakeholders for each
business outcome
Actively address
questions and concerns
Alignment: Process and outcomes
Proactively identify
questions and concerns

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The Six CAF Perspectives
Business
 Align business and IT needs
 Map IT investments to business
results
Platform
 Provision cloud applications and
infrastructure
 Improve cloud services and
solutions
Governance
 Manage cloud investments
 Measure business outcomes
Operations
 Monitor and maintain system
health and reliability
 Observe cloud best practices
1 4
3 6
4
63
1
People
 Prioritize cloud-based
competencies
 Drive organizational readiness
2 Security
 Align security and compliance
with current requirements
 Manage access and authorization
5
2 5

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Business
Focused on ensuring that IT is aligned with business needs and that IT investments can be traced to
demonstrable business results.
IT Finance – Move from capital asset expenditures and maintenance to consumption-based pricing.
Charge-back models are another common change.
IT Strategy - IT teams may need new skills to gather business requirements and new processes to solve
business challenges.
Benefits Realization - Cloud services offer new ways to directly link consumption with specific business
processes
Business Risk Management – Require teams to develop new skills to understand the competitive
marketplace and potential disrupters, and to explore new processes for evaluating the business risks of
such competitors.
Common roles: Business Managers, Finance Managers, Budget Owners, and Strategy Stakeholders

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People
Roles and Readiness - Helps you to prioritize training, staffing, and organizational changes to build an
agile organization.
Resource Management – Addresses your organization’s capability to project personnel needs and to
attract and hire the talent necessary to support the organization’s goals.
Incentive Management - With the shift to cloud, some IT roles move from being commoditized to being
highly specialized with high market demand.
Career Management - Cloud adoption introduces change to IT career paths, requiring HR managers and
people managers to update career management skills and processes
Training Management - Staff in your organization will need to frequently update the knowledge and skills
required to implement and maintain cloud services
Organizational Change Management - Clear communications are critical to ease change and reduce
uncertainty that may be present for staff when introducing new ways of working
Common roles: Human Resources, Staffing and People Managers

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Governance
Prioritization and Control - Focused to align IT strategy and goals with business strategy and goals.
Portfolio Management – create mechanisms for determining cloud-eligibility for workloads and for
prioritizing the move to cloud services.
Program and Project Management - Teams need to develop new skills in agile project management and
new processes for managing agile-style projects.
Business Performance Measurement - Cloud enable organizations to rapidly experiment, leveraging
this potential requires new skills and processes to define cloud-centric Key Performance Indicators.
License Management - New skills for procurement and license management and new processes for
evaluating license needs.
Common roles: CIO, Program Managers, Project Managers, Enterprise Architects, Business Analysts
and Portfolio Managers

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Platform
Applications and Infrastructure – to enable you to describe the architecture of the target state.
Compute Provisioning - processes move from being focused on real-world logistics to being focused on
virtual and fully automated processes.
Network Provisioning - Moving from hardware components to networks delivered as cloud services
changes network provisioning significantly.
Storage Provisioning – skills and processes required to provision storage are significantly different from
provisioning storage area network (SAN), network-attached storage (NAS), and disk drives.
Database Provisioning – skills and processes supporting this capability change significantly from
managing hardware-bound and cost-bound databases.
Systems and Solution Architecture - Architects will need to develop new skills to codify architectures.
Application Development - New skills and processes for CI/CD are a critical part of designing
applications that take advantage of cloud services and the agility promised by cloud computing.
Common roles: CTO, IT Managers, and Solution Architects.

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Security
Risk and Compliance – helps you structure the selection and implementation of security controls that
meet your organization’s needs.
Identity and Access Management - enables you to create multiple access control mechanisms and
manage the permissions for each of these within your AWS Account.
Detective Control – how to integrating AWS logging features into centralized logging and monitoring
solutions to provide holistic visibility near to real time for occurrences in the AWS environment.
Infrastructure Security - shape your AWS security controls in an agile fashion; automating your ability to
build, deploy, and operate your security infrastructure. Your organization’s IT Security teams need to
update their skills and processes so to leverage these new features continuously.
Data Protection – Addresses the capability for maintaining visibility and control over data, and how it is
accessed and used in the organization.
Incident Response – Focuses on your organization’s capability to respond, manage, reduce harm, and
restore operations during and after a security incident.
Common roles: CISO, IT Security Managers, IT Security Analysts and Compliance Leaders

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Operations
Manage and Scale – defines current operating procedures and identifies process changes and training
needed.
Service Monitoring – processes for both the detection of and response to service issues and application
health issues can be highly automated.
Application Performance Monitoring - Cloud services offer features to monitor and right-size the cloud
services that you need to meet performance requirements.
Resource Inventory Management – Cloud adoption removes the need to manage hardware assets and
the hardware life cycle.
Release Management/Change Management – Cloud adoption provides the opportunity to leverage
CI/CD techniques to rapidly manage releases and roll-backs.

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Operations
Manage and Scale – defines current operating procedures and identifies process changes and training
needed.
Reporting and Analytics – Addresses your organization’s capability to ensure compliance with your
organization’s reporting policies.
Business Continuity/Disaster Recovery (BC/DR) - Many of the traditional BC/DR processes are
significantly changed with cloud adoption.
IT Service Catalog – serves as a control mechanism to ensure that your organization selects the
services that provide the best business value while minimizing business risk.
Common roles: IT Operations Managers and IT Support Managers.

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Dependencies
Dependencies
Dependencies
Dependencies
Dependencies
Dependencies
Identify Roles, skills
and capabilities for
Cloud-based IT
Helen A
Review current support
model and identify
skills gaps and training
plans
Bob Z
Establish skills matrix
and track Cloud
certifications
Helen A
Engage training
partner to identify
suitable training plans
Bill G
Review how cloud
governance will
integrate into current
Governance Team
Bruce C
Review RACI Model
for Cloud Managed
Services and align to
wider Support RACI
George F
Agree priorities for
Interim Governance
Dashboard
Bruce C
Map out timelines and
adoption process for
initial cloud projects
James H
Establish patterns and
standardization for the
cloud
Julie B
Review patterns for
shared services /
Retail Integration
components
Julie B
Review stack delivery
mechanism
requirements for AWS-
MS
Bryan N
Review and investigate
networking architecture
designs
Jim W
Review SecOps and
Service Management
integration patterns
(Cross) Tim A
Review security
operations skills and
capabilities and identify
gaps
Tim A
Create and agree a
RACI model around
security operations
Alice H
Undertake a Security
Assessment to
determine control
framework
Eve E
Review end to end
authentication
mechanisms
Barb L
Identify BANK service
operations processes
and align to current
operations
Dan N
Identify Interim and
Target Operating
Model requirements
Bob B
SkillsProcessDependencies
Learn about reporting
services for billing
Brad X
Learn about to variable
cost models for IT
John A
Establish a process for
billing enquiries
Brad X
Establish process to
review Cloud funding
options within IT
Finance
John A
Identify
Communication
Strategy for cloud
adoption
Mark A
Establish process to
create Cloud
Evangelists
Helen A
Undertake Service
Catalog Immersion
Day
Geoff M
Review existing
operational multi-party
processes that cloud
will touch
Dan N
Example: Key Actions

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Stages of Adoption

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7 Best Practices for successful cloud adoption
1. Provide executive support
2. Educate staff
3. Create a culture of experimentation
4. Pick the right partners
5. Create a Cloud Center of Excellence
6. Implement a hybrid architecture
7. Implement a cloud-first strategy

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