The presentation covers the AWS Cloud Adoption Framework (CAF). AWS CAF helps organization accelerate their cloud adoption journey. The framework includes six perspectives - business, people, governance, security, operations, and platform. These six perspectives are used during CAF Envision, Alignment, and Cloud Capability Assessment workshops to enable the art of the possible, identify and mitigate organizational and technology impediments, and score the cloud capabilities of an organization.

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Tom Laszewski, Private Equity Enterprise
Technologist and Advisor
November, 2019
AWS Cloud
Adoption Framework and
Workshop Modalities
Leverage the cloud to achieve your
desired business outcomes

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Business is driving Digital Technology Spend
Technology purchases funded by Line
of Business forecast to Overtake
purchases funded by the IT
Organization in 2019
IDC, April 2018

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Journey to cloud is challenging
Cloud experience helps define a successful transformation
Business Lack of understanding of the business value
People Limited resources and skills, change management
Governance Conflicting guidance & responsibilities, lack of methodology
Platform Complex portfolio
Security Security controls and compliance requirements
Operations Current operational processes, operational readiness
3

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What is the AWS Cloud Adoption Framework?

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The AWS Cloud Adoption Framework (CAF) helps
organizations understand how cloud adoption
transforms the way they work. It leverages our
experiences assisting organizations from every
segment and every geography with their Cloud
Adoption Journey.

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Prioritize business
outcomes/goals
Enabling
technologies
Identify
stakeholders
Envision: Process and outcomes
Define success
metrics

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Customer mobile app
– mobile framework,
serverless,
notifications
Business Outcomes / Goals
Enabling
Technologies Stakeholders
Core:
Mark
Erin
Benefit Owners:
Tom
Linda
Customer portal – improve customer experience and reduce calls
Metrics
Alexa technologies for
portal, app and IVR
Customer profile
management tools -
serverless
average call wait time
# visits to customer website
# non-phone customer
contacts
# customers with captured
contact information
# calls to call center
# calls handled before CSR
average call treatment time
customer NPS score
Increase customer
satisfaction
Increase IT efficiency
Decrease Expenses /
Increase Cashflow
Decrease IT complexity
Increase contact channels
for customers
Improve features for
customer self-service
Reduce calls reaching CSRs
for common requests
Improve opportunities to
reach out to customers
Increase reliability of
customer contact info
Reduce cost of supporting
multiple languages
Translation services
for multiple
languages

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Mobile notifications
Business Outcomes / Goals
Enabling
Technologies Stakeholders
Core:
Mark
Erin
Benefit Owners:
Jill
Customer portal – monthly billing
Metrics
Payment services for
monthly charges
# customers using signed up
for monthly billing
# days between billing and
cash collection
Increase customer
satisfaction
Increase IT efficiency
Decrease Expenses /
Increase Cashflow
Decrease IT complexity
Improve features to
manage payment options
Improve features for
customer self-service
Reduce calls reaching CSRs
for common requests
Improve opportunities to
reach out to customers
Increase reliability of
customer contact info
Reduce cost of supporting
multiple languages

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ACTIVITY – 15min
Working backwards from the customer, identify one
strategic objective, business outcomes, stakeholders,
metrics, and enabling technologies
9
SCENARIO
An investor has acquired a manufacturing firm, which operates in a
traditional IT landscape. Management and investors want to create
value by leveraging ‘cloud technologies’.

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Effectively manage
stakeholders’
expectations
Clearly define
stakeholders for each
business outcome
Actively address
questions and concerns
Alignment: Process and outcomes
Proactively identify
questions and concerns

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Action Plan: Summary
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Stakeholder
Create steerco for
Public Cloud
Charles
Process for Public
retrospective of
early teams
Demetrius
Create Comms
Plan
Arne
Create a role-
based training plan
Amber
Integrate dojo QM
practices
Adam
Build 5-year Plan
Sandra
Evolve Cloud
onboarding
process
Demetrius
Process to track
useage/usage
cost/cost metrics
Demetrius/ Lavon
<Review GDPR
Process>
Redfoot
<Create a license
tracking and review
process>
Demetrius/Lavon
<Training and
comm plan for
engineering>
Amber
<Process for
tracking
work/actions
across teams
Sandra
<Action> <Action>
Create/Update/Roll
-out on boarding
process
Sandra/Demetrius
Create training for
Cloud
Amber
<Create more
architecture patters
for teams to adopt>
Demetrius
<Learn from use
cases>
Demetrius
<Create a Platform
strategy and plan>
dam
<Action> <Action>
<Investigate
whether we have
enough resources
in security for cloud
new/planned work>Redfoot/Jason
<Create best-
practices for app
security>
Demetrius/Jason
<Investigate
monitoring and
analytics solutions
for Security>
Jason
<Create
compliance
validation plan>
Leticia
<Action> <Action> <Action>
<Learn/Create
Hybrid Strategy>
Demetirus/Arne
<Learn about AWS
ops tools>
Amber/Demetrius
Learn about CI/CD
best practices
Ed
<Learn about AWS
ops support best
practices>
Amber
<Action> <Action> <Action>
Evaluate or
structure against
cloud strategy
Charles
<Process for
interacting with
AWS and
feedback>
Charles
Create a process
around budget,
TCO, ROI and
Prokject cost
Lavon
Learn about cost
benefit of lock-in
Charles
Learn about ROI
and forecasting
Lavon
<Action> <Action>

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ACTIVITY – 15min
Identify concerns, challenges, or blockers based on the six
CAF Perspectives
12
SCENARIO
An investor has acquired a manufacturing firm, which operates in a
traditional IT landscape. Management and investors want to create
value by leveraging ‘cloud technologies’.

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Third Modality

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Two Day Workshop
§ Agenda
§ CSM Matrix
Spreadsheet
§ Migration
Questionnaire
Tool
Adoption
Inspection
Inputs Outputs
§ One day CSM Matrix
workshop
§ One day Migration or
CAF Envision Workshop
§ CSM Highlights and
Observations, Key
Takeaways,
Recommendations,
and CSM rating
§ Migration plan or
innovative pilots

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Customer Success Matrix
• The Customer Success Matrix (CSM) has been created through our extensive experience with large global enterprises adopting AWS, to provide a programmatic framework for customers and AWS to partner around to:
§ Accelerate enablement activities
§ Establish the organisation, processes and governance required, based on the stage of adoption
§ Ensure adoption of AWS is successful in achieving the businesses goals.
CAF People Governance Business Platform Security Operations
Theme Education
& Training
Org
Enablement /
CCOE
Partner Strategic
Alignment
Commercial Migration &
Adoption
1
2
3
4
5
A set of ‘enablers’ act as indicators of customer
maturity level (1 to 5) for each theme
7
The CSM captures which enablers are ‘done’ in each
category (theme) and guides on subsequent areas of
focus, to progress customer maturity.
The Customer Success Matrix (CSM) has been created through our extensive experience with large global enterprises
adopting AWS, to provide a programmatic framework for customers and AWS to partner around to:

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One Day CSM Matrix Workshop Output

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One Day CSM Workshop Output – Key
Takeaways
While solid cloud development, deployment, and run action plans are in place for ensuring a
secure, performant, cost optimized, reliable, and well-operated AWS environment, current EC2
and cloud native workloads require an AWS Well Architected Review (WAR).
Governance
Business
Cost optimization and cost management improvements for the current AWS environments are
necessary. The ROI and TCO for re-platforming existing on-premises customers to AWS needs
to be completed.
Training not consistently tracked, designed or executed across organizations. Business and
field sales engineering focused AWS training needs to be delivered by AWS.People
Opportunity to leverage AWS standardized/best practices run time environments (AWS Landing
Zone, AWS Control Tower, AWS Quickstarts). Opportunity for co-development with AWS service
teams regarding edge computing, serverless, integration, and IoT.
Platform
Security
Solid vision with several initiatives underway. However, full deployment, including integration
with the application pipeline, will occur in the future. Additional application security controls
are required.
Operations
Many solutions are being considered to provide an operations single pane of glass. A unified
management and operations platform, with showback and chargeback capabilities, is needed.

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One Day CSM Workshop Output – Example Two

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Workshop Outcomes – Key Takeaways
19
Six activity streams were identified
1. Create CCoE
2. Alignment: CLOUD MIGRATION STAKEHOLDERS: Kick off /
Governance
3. Wave 1 (PCF & Pilot) : Pick Candidates for assessment & migration
4. Migration Framework
5. Training / Reskilling / CCOE First / Phased Approach
6. Parallel educate & enable activity
6. Parallel education & enabled activity
a) COSTS Optimization, 80: Scott (AWS) / Company
b) MSSQL Server Strategy, 80: Scott (AWS) / Company
c) 3rd party Licensing, 80: Scott (AWS) / Company
d) Cloud economics, 80: Chris (AWS) / Company
e) Culture of innovation, 80: Scott (AWS)
f) Digital Innovation, 80: Scott (AWS)

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Discussion and Next Steps
§ Can the the CSM Matrix question be
helpful during a pre-transaction TDD ?
§ Is CAF Envision useful post-transaction
to identify migration projects or
potential disruptive initiatives ?
§ Can CAF Alignment be used to
overcome impediments to cloud
adoption in post-transaction ?
§ Is the 2 day post-transaction workshop
interesting as a post close next step for
AWS and partner ?
§ Are there companies you are engaged
with today that could benefit from the 2
day workshop ?