SlideShare a Scribd company logo
What is
Innovate to
Create
The Range of Products introduced as a result of continuous innovation
Service Cloud
Make your customers love you more
Close cases faster
Provide smarter
service
Personalize customer
care
Deliver Support
everywhere
Marketing
Cloud
Join customers on a 1-to-1 Journey
 Create Ads that win
 Personalised Email Marketing
 Track cross channel journey
 Personalized, predictive web
recommendations
 It lets the consumer chose
the services and products
as per their needs.
 The variety in the product
package as per the pricing.
Product Pricing
advantage
Customers Needs
and Wants
Innovation and new
products
What are the
Cloud computing has become a competitive and rapidly
evolving industry.
Salesforce face competition from well established and recognized companies that are
into cloud computing and can expand their business.
Future Products and services
Created by Rachit Tandon,
RIL, During a marketing
Internship by Prof.
Sameer Mathur, IIM
Lucknow.

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The age of customers