1. Tera Hines
2063 Charle St, Costa Mesa, CA, 92627
Phone: (858) 472-6371 E-mail: thines1320@gmail.com
Objective
Highly enthusiastic customer service and sales professional with 8+ years client interface experience
seeking to further my skills and abilities with your company.
Education
Bachelor of the Arts, Criminal Justice 2008-2013
California State University, Fullerton
 Member of Gamma Phi Beta Sorority
 Member of Camp Titan (volunteer club for under privileged children)
 Member of multiple intramural Sports
Experience
Sales and Marketing Representative 05/01/2015-Present
Local Lighthouse
 Mastered the ability to engage customers and build excitement
 Developed a strong proposal to deliver to all interested customers
 Mastered a strong close to sell the customer on the product and services
 Top leader in sales
Management Trainee 10/03/2014-05/01/2015
Enterprise-Rent-A-Car
 Throughout career acquires solidunderstanding of customer expectations, effective sales
methods, in-store experience and retail market trends
 High energy level, initiative and confidence to achieve outstanding sales results
 Customer service orientation- stress tolerance, patience and integrity
 Ensured every customer left with a completely satisfied experience
Bartender 09/01/2013-10/01/2014
Brazen BBQ
 Delivered exceptional customer service by greeting and serving customers in a timely,
friendly manner
 Skillfully anticipated and addressed guests’ service needs
 Consistently adhered to quality expectations and standards
Server 06/01/2013-09/01/2013
WaveHouse
 Effectively communicated with kitchen staff regarding customer allergies, dietary needs and
other special requests
 Managed opening and closing as lead server as well as giving guidance and instruction to all
servers staffed
 Managed large table sections in a very calm and effective manner while providing excellent
customer service
Bartender 09/01/2009-06/01/2013
Mi Casa
 Responsible for recording all inventory of bar supplies and properly ordering to ensure cost
efficiency and max profit
 Assisted in opening a new location and train new staff members
 Constantly bringing a positive attitude to ensure the happiness of customers and coworkers
alike