2. Pre Purchase Stage
•Toll Free number in which all the information will be available
•Call centers allow customers to negotiate
•WEB Site Provides all The information
•System allows customers to e-Bid
Service Order number is provided to customers
3. Service encounter stage
Service Provider calls the customer
and Control Room monitors the movement
finalizes the deal / identified the location & provides the significant information to
Trucks as well as to the customer
GPS inbuilt Truck will move to the specified location
4. Service encounter
Confirmation Call from Transporter to the customer
In case of any payment
swiping machine can be used as the 1st priority
Loaded truck will move
5. Monitoring
GPS System inbuilt
Petrol / Diesel card
Any transaction
information is updated in the
server
Control Room
6. Tracking
•Toll Free with the help of SO Number customer can
Identify the location of the consignment
• with the help of SO Number customer can
Identify the location of the consignment in the
WEB Portal Customer have Service Order number
7. Delivery
Call from Transporter to customer
Time & Location confirmation / same informed to Truck Staff
In case of any payment
swapping machine can be used as 1st priority
Truck Unloading
