Mobile Data Terminal M710W Presentation


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Mobile Data Terminal with 3G WCDMA/EDGE/GPRS/GSM and GPS, 7" large color LCD with LED backlight, 5 external serial ports, powerful Samsung CPU S3C6410(ARM11 core) @624MHz

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Mobile Data Terminal M710W Presentation

  1. 1. MDT Fleet Management Solution -Typical MDT M710W Use Case
  2. 2. Fleet Management Solutions Logistics Management System (LMS) Vehicle Security & Control System (VCSS) Taxi Dispatch & Monitoring System (TDMS) Vehicle Tracking System (VTS)
  3. 3. Suitable for… <ul><li>Usage Case : </li></ul><ul><li>Fleet Operators </li></ul><ul><li>Car Rental Companies </li></ul><ul><li>Taxi Services </li></ul><ul><li>Security Solution Providers </li></ul><ul><li>ASP Service Providers </li></ul><ul><li>Police Car Fleet </li></ul><ul><li>Ambulance & Health Care </li></ul><ul><li>And Many More… </li></ul>
  4. 4. Taxi Dispatch System Architecture Caller GPRS/3G Network GPS Satellites Call Center Global Positioning System (GPS) Taxis on the Road Operation Scenario
  5. 5. Technology Platform Scheduling System Vector/Roster Map Industry Domain Knowledge Problem Solving Codes Employee Data Vehicle Data Billing Systems MMS/SMS GPRS LBS IVR Databases Mobile Phone PDA In-Vehicle Unit PCs Email/Browser Communication Gateway Email Land Phone PBX/Telephony Server Web GPS TCP/IP, XML, JMS Interface Engine GIS Engine Knowledge Based Engine Routing/ Navigation Vehicle Engine Load Balancing
  6. 6. Modular Architecture of Fleet Management System Tracking Security Telematics Data Logging OTA Voice Comm.. SMSC INTEGRATION GSM INTEGRATION CSD INTEGRATION Automatic update of GIS MAPS User Level security Report Builder Standard Reports GIS APPLICATION GIS ENGINE MAP DATA Alerts Customizable Business Solution Based of Different Customer Needs (VCSS, LMS, TDMS, V-Track etc) Payment Gateway Interface
  7. 7. Communication Infrastructure GSM SMS/ GPRS/3G Network Front End Application Software Tracking System iDen Network Mobitex VHF Network Tetra Radio Network GIS Mapping System Control Room Application (Communication Protocols) CDMA /SMS Network
  8. 8. <ul><li>All incoming calls received by the Call Center personnel. </li></ul><ul><li>The moment the calls are received , it would be clocked & logged at the call center </li></ul><ul><li>When the calls are answered by the call agent, the calls deemed completed. </li></ul><ul><li>When the calls are not answered after certain rings (programmable) the calls considered dropped calls. </li></ul><ul><li>Subscribe to Telco (Service Provider.. SingTel, Celcom) for Dropped call report for detail analysis </li></ul><ul><li>An daily, weekly and monthly reports are generated with the logged call against the dropped calls for detail analysis. </li></ul>Taxi Dispatch System ….. Operation Scenario
  9. 9. <ul><li>Process Flow : </li></ul><ul><ul><li>Call received by the Operator </li></ul></ul><ul><ul><li>Address (road name or Location or POI) is entered </li></ul></ul><ul><ul><li>Address is used as location data and the same is located on the map. </li></ul></ul><ul><ul><li>All the Taxis (Un-flagged) around the pre-defined radius search (in meter) are identified </li></ul></ul><ul><ul><li>Automatically message sent to selected taxis with the destination address. </li></ul></ul><ul><ul><li>An Taxi which accepts the reservation is identified and immediately acknowledges to the Driver </li></ul></ul><ul><ul><li>An Estimation on the duration in mnts required to reach from Taxi position to reach customer is made using the Speed of the vehicle, Best possible route and traffic conditions (optional) </li></ul></ul><ul><ul><li>The notifications on the Taxi details are Informed to the end customer. </li></ul></ul><ul><li>The Whole process is recorded as the total call waiting for customer </li></ul>Taxi Dispatch System ….. Operation Scenario
  10. 10. <ul><li>Customer waiting time for taxi to reach customer </li></ul><ul><ul><li>Customer is informed about the taxi details </li></ul></ul><ul><ul><li>Estimated time of arrival </li></ul></ul><ul><ul><ul><li>Option 1: This is calculated using the nearest route from the system </li></ul></ul></ul><ul><ul><ul><li>Option 2: Based on the Selection made by the Taxi Driver. There would be different buttons programmed for different timings, say 5mnts, 10mnts so on </li></ul></ul></ul><ul><ul><li>Taxi arrives and picks up the customer. </li></ul></ul><ul><ul><li>Taxi Flagging is ON </li></ul></ul><ul><ul><li>The duration from the time of the Taxi Dispatch notification and the start of Hire is recorded as the Total waiting time for the customer </li></ul></ul>Taxi Dispatch System ….. Operation Scenario
  11. 11. Local LAN with Separate IP Address Router Switch Switch Leased line With Secured connection NETWORK INFRASTRUCTURE GSM/GPRS/IDEN NETWORK Plasma Display Call Center Application Call Center Database
  12. 12. Taxi Dispatch System ...Essential Components <ul><li>Call Center Infrastructure </li></ul><ul><ul><li>Multi-Channel PABX Telephone & Call Distribution System </li></ul></ul><ul><ul><li>Interactive Voice Response System (IVRS) </li></ul></ul><ul><ul><li>Optional Voice Recording System </li></ul></ul><ul><ul><li>GPRS/CDMA Communication Connectivity </li></ul></ul><ul><li>Taxi Dispatch System </li></ul><ul><ul><li>Call Center Client Application </li></ul></ul><ul><ul><li>Web Based Monitoring & Management Application </li></ul></ul><ul><ul><li>SQL Database System </li></ul></ul><ul><ul><li>Map Engine and Digital Map Data </li></ul></ul><ul><ul><li>Integration Module to Billing System or any Legacy system </li></ul></ul>
  13. 13. Taxi Dispatch System ...Essential Components <ul><li>Vehicle Mounting Hardware and Accessories </li></ul><ul><ul><li>M710W Unit equipped with Telemetric System & Communication Module </li></ul></ul><ul><ul><li>Taxi Meter & Receipt Printer </li></ul></ul><ul><ul><li>RS232 Camera for Safety </li></ul></ul><ul><ul><li>EDC or integrated Credit card authentication system with / without built in Printer system </li></ul></ul><ul><ul><li>Taxi Top LED Roof Light to show Busy, Free, On Call and taxi booking phone number </li></ul></ul>
  14. 14. Taxi Tracking… Map Component Taxi Dispatch System ...Find and Track a Taxi
  15. 15. Taxi Dispatch System …..Features <ul><li>Modular Structure Software architecture </li></ul><ul><li>Uses Digital Map/GIS Engine with Geo-coordinates for use at Call center </li></ul><ul><li>Uses OTA (Over the Air) command interface with Mobile Units </li></ul><ul><li>Customer defined reports and Ad-Hoc reporting utilities </li></ul><ul><li>Automatic Location of the Taxis on the Digital Map </li></ul><ul><li>GSM-GPRS/GSM-SMS/iDEN/VHF network Interface supporting low cost, reliable communication Infrastructure </li></ul>
  16. 16. <ul><li>Tracking Features </li></ul><ul><ul><li>Multi Windows tracking system for monitoring region/area wise across the call center </li></ul></ul><ul><ul><li>Automatic Location finder to select the location of the caller with their address/road name details </li></ul></ul><ul><ul><li>Auto Radial search for locating nearest Taxis configurable in terms of Distance in meters </li></ul></ul><ul><li>Auto message dispatch and alerts system in the Taxis </li></ul><ul><li>Optional Features </li></ul><ul><ul><li>Panic Button for Emergency singal. </li></ul></ul><ul><ul><li>Two Way Voice communication system with Driver and Call center </li></ul></ul><ul><ul><li>Personal Navigation System for the Driver </li></ul></ul>Taxi Dispatch System …..Features
  17. 17. <ul><li>Monitoring the Errant driving behavior with close monitoring on vehicle movement, Stoppage reports, Ignition On etc on the selected Taxis </li></ul><ul><li>Close monitoring on Speed Driving, auto triggering event based systems </li></ul><ul><li>Accident Analysis system to provide details of the car in motion seconds before accident. </li></ul><ul><li>Options for Emergency button, backup battery, vehicle maintenance & inspection notification, etc…are available </li></ul><ul><li>Scheduling and reporting on the customized reports </li></ul>Taxi Dispatch System ….. Benefits
  18. 18. Taxi Dispatch System …..Performance Parameters <ul><li>Call Answer Rate </li></ul><ul><ul><li>Measurement in % against all the incoming calls which are successfully answered.. </li></ul></ul><ul><li>Call Waiting time for dispatch </li></ul><ul><ul><li>Measurement in Seconds before the calls are answered </li></ul></ul><ul><li>Call Waiting Time </li></ul><ul><ul><li>Measurement in minutes of duration after confirming taxi for dispatch </li></ul></ul><ul><li>Customer waiting time for taxi to reach customer. </li></ul><ul><ul><li>Measurement in Minutes to pick up the customer. </li></ul></ul><ul><li>Call completion rate </li></ul><ul><ul><li>Measurement in % of successful Cater rate </li></ul></ul>Taxi Dispatch System ….. Benefits
  19. 19. A Case Study…….. SMART CAB
  20. 20. SingTel GPRS Network Internet Network DMZ Zone with NAT Local LAN with Private IP 192.168.168.X Switch Switch 2 nd Floor FireWall with NAT Q-Master .102 & .103 Voice Logger .105 IVRS System .104 PC 1 . 110 PC 2 . 111 PC 3 . 112 PC 4 . 113 PC 5 . 114 .115 Router Router Router Router 2 nd Floor LAN with DHCP Clients Switch Network SMART CAB PROJECT NETWORK INFRASTRUCTURE DIAGRAM NEC 2000 EPABX .101 CALL CENTER PC’S Application Server to 90 .116 SingTel Infrastructure .1
  21. 21. Call Center Client
  22. 22. Call Center Client – Auto Popup on a new Call
  23. 23. Call Center Client – Location Finder
  24. 24. Call Center Client – Customer Service
  25. 25. Call Center Client – Call tracking & Analysis
  26. 26. Dispatch, Reporting and Administrative Application (Web Based)
  27. 28. Dispatch Application – Job Monitoring
  28. 29. Dispatch Application – Reporting & Analysis
  29. 30. Call Performance Analysis system for Statutory Authorities
  30. 31. A comprehensive Reporting System
  31. 32. Graphical Reporting with Data Download Options
  32. 33. Interactive Messaging System with Acknowledgement
  33. 34. Tracking and Analysis for Multiple Vehicles
  34. 35. Tracking and Analysis for Individual Vehicles
  35. 36. M710W CARD SWIPPING TAXI METER PRINTER VEHICLE MOUNTING UNIT GSM/ GPRS Network Smart Dispatch Server PBX Call Center Internet Network Bank Credit Card Authentication System Secured SSL Connection PAYMENT GATEWAY SOLUTION FOR SMART AUTOMOBILES
  36. 37. THE CREDIT CARD PAYMENT PROCESS <ul><li>Driver Stops Taxi Meter after the Trip. </li></ul><ul><li>Customers Requests for Credit Card Payment </li></ul><ul><li>Driver Choose Credit Card Option in M710W and Enters SELECT </li></ul><ul><li>M710W would Pick up the Fare Details and Displays the Fare </li></ul><ul><li>There would be Option for Driver to Enter Tips. </li></ul><ul><li>There would be Option “Others” to enter ERP and other charges </li></ul><ul><li>The Total Fare (including Tips) would be displayed on the M710W </li></ul><ul><li>Drivers Selects Swipe option from M710W </li></ul><ul><li>M710W responds, “ Please swipe the Credit card” </li></ul><ul><li>Drivers Swipes the credit card </li></ul><ul><li>11. All the credit card details (No credit card No) are displayed on terminal screen </li></ul><ul><li>12. Driver confirms from customer that the amount is correct. </li></ul><ul><li>13. Driver would select PROCESS button on M710W </li></ul>
  37. 38. <ul><li>14. While process is going on M710W would display “Processing” with blinking </li></ul><ul><li>15. M710W sends the Card and Fare details to Dispatch Server. </li></ul><ul><li>16. Dispatch server would then send these details on the DBS bank Payment gateway </li></ul><ul><li>17. Once approved, Dispatch server sends the “ APPROVED/NOT APPROVED” Message to M710W </li></ul><ul><li>18. M710W would replace the Processing message with APPROVED/NOT APPROVED </li></ul><ul><li>with an beep sound </li></ul><ul><li>19. Upon seeing the APPROVED , Driver selects PRINT command in M710W </li></ul><ul><li>20. TWO copies of the Receipt is printed on Printer , One for customer and one for Driver. </li></ul><ul><li>21. Driver would take customer signature on his copy. </li></ul><ul><li>22. Transaction Completed. </li></ul><ul><li>23. If NOT APPROVED, Reattempt is made or card is rejected. </li></ul>THE CREDIT CARD PAYMENT PROCESS
  38. 39. Environment Brightness Sensor
  39. 42. WiFi Antenna GSM Antenna
  40. 44. Special Features of M710W <ul><li>- Ultra High Brightness LED backlight LCD screen for easy view under the sun </li></ul><ul><li>Automatically adjust LCD screen brightness according to reading of build-in light sensor </li></ul><ul><li>LED backlight LCD Screen comparing to old CCFL backlight LCD, LED one has longer lifespan, lower power consumption </li></ul><ul><li>Dual SIM card slot to avoid GPRS roaming charge </li></ul><ul><li>Control Center send Over the Air command through GRPS to MDT to trigger Output port with relay to immobilize the taxi once car was stolen or taxi driver owe taxi rental </li></ul><ul><li>Via WiFi WLAN download new version application and advertisement content fast and free </li></ul><ul><li>Collect the daily income amount, extra charges, total trips, total idle time, total mileage from taxi fare meter and report to control center by GPRS </li></ul>
  41. 45. Typical MDT Screen shot (Dispatch)
  42. 46. Typical MDT Screen shot (Navigation)
  43. 47. Typical MDT Screen shot (Advertisement)
  44. 48. Compare M710W with Other MDT 36 channels High Sensitivity Turn on/off by API 16 channels Cannot restart individually GPS 5 Build in Light Sensor No Light Sensor 4 Build-in 802.11b/g No WiFi 3 256MB DDR SDRAM 256MB Flash ROM 64MB SDRAM 32MB Flash ROM Memory 2 Samsung S3C6410 (ARM11) 624MHz with Graphic Accelerator PXA255 @ 400MHz CPU 1 SmartComm M710W Other MDT Item No
  45. 49. Compare M710W with Other MDT 3G WCDMA Modem with Quad-band EDGE and GPRS Dual SIM card slots Turn on/off by API Tri-band Cannot restart individually GSM/GPRS 7 Support SDHC High speed 20Mbps Small Size CF card Low read/write speed and big size Memory Card Support 9 9 to 50V Can support reverse protection Sleep / Wake up 9 to 28V No Deep Sleep Off LCD only Power 8 LED backlight Sunlight Viewable Bind touch screen to LCD in Samsung Factory CCFL backlight LCD Touch Screen 6
  46. 50. Compare M710W with Other MDT WinCE 6.0 with Compact .NET framework 3.5 WinCE 5.0 with Compact .NET framework 2.0 OS 13 Digital Output with big current can drive Relay Digital Output with little current IO 12 Li-Ion rechargeable with temperature sensor / auto stop charging while too hot Li-Ion Battery 11 Press Once Mode Press and Hold Mode Backlight control by API 10 Keys Press mode only Only 5 keys Keypad 10
  47. 51. Any Questions ??
  48. 52. THANK YOU