Document management. Training clerical staff to manage incoming clinical correspondence. With examples and training updates from Brighton and London. Dr Hasnain Abbasi, Director, AT Medics, London and Dr Jonathan Serjeant, Medical director, HERE, Brighton.

2. EZ Doc | Document Management Innovation
AT Medics – London’s largest primary care provider
Dr Usman Quraishi | GP Director
Omar Din | Head of Communications & Digital

5. Innovations that release
capacity in Primary Care
10 high impact actions

6. ‘If you can introduce a process that
improves the service you provide
for your patients, and reduces GP
workload, why wouldn’t you do it?’
Dr Lauren Parry

7. Experience
• GP delivered and developed training
• Delivered across 16 CCGs already, tailored to CCG
locality specific requirements
• Data visualisation & performance analysis
• Sustainability – training can continue to be rolled
out and competency evaluated (governance)
• Proven model across +220,000 patients

8. Evaluation
• The MPS undertook a review of EZ Doc and made the following comment:
“…AT Medics have developed a robust and
innovative process for the management…in
order to reduce clinicians’ workload, improve
the quality of Read coding and consistency…this
will be an invaluable resource within general
practices...”

9. Efficacy
• Audit tool – central, easy to use
• Real measure of performance – business
intelligence
– CCGs and Federations will see impact across groups
– Practices can view their own performance over time
• 3 x CQC Outstanding practices with EZ Doc

10. Safety Audit

11. Benefits
• EFFICIENCY: hours of GP admin time saved per day
• SAFETY: significant improvement in clinical safety
• POTENTIAL COST SAVING: £11,000 worth of annual savings per
practice, per 1000 patients
• SATISFACTION: huge increase in clinical and admin staff
satisfaction

12. NHS England Case Study
Watch the short video: http://bit.ly/2eJHPgN

13. Understanding
current practice
identifying your complete
document workflow process
Co-design new
working model
face-to-face workshops to
develop a localised solution
Training
in-practice face-to-face expert training
plus e-learning to ensure proficiency
and perpetual learning
Implementation
ensuring sustained improvement
and change, step by step
Audit
measuring effectiveness & accuracy of
the new document management process
How we deliver EZ Doc

14. Implementation
• GP Led Workshops with your GP Leads & Practice Leads
• Up to 3 sessions of Expert Trainer in-practice training
• Competency assessed online training
• Ongoing telephone/email/web support

15. Implementation Impact
measured at Edith Cavell Surgery, Lambeth (15k pts)
0
50
100
150
200
250
300
350
400
450
500
0 1 2 3 4 5
Docs sent to GPs
Docs sent to Nurses
Docs sent to HCAs
Total Docs sent to all
clinicians
Numberofdocuments
Number of weeks from implementation

16. Our Suite of Innovations
The Digital Practice Business Intelligence & Machine Learning
Our Websites work with our active signposting.
Enabling e-consultations, self-care, self-referral,
patient registration, feedback and responsive to all
devices. Search engine friendly.
Currently receiving over 1mil hits a year.
Our Business Intelligence supports decision making.
Seamless enterprise-wide integration with clinical and
corporate systems & KPIs. Our BI dashboard delivers user
friendly insights for quality and safety improvement,
diagnosing core issues within Primary Care and providing
resilient data quality.

17. Our Suite of Innovations
AT Medics Training Active Signposting
Face-to-Face, Online and Blended Training for all
grades of General Practice staff
Our training programmes are delivered across
Primary Care, including Medical Students, Trainees
and Doctors, Nurses and Physician Associates in
training or in-post, Clinical Pharmacists, Healthcare
Assistants, Practice Management and Clerical Staff.
Signposting that is proven to work.
Our patient journey and experience is designed with
patients in mind. Our staff Active Signpost training and
Digital Practice has helped to free up 25% of appointments,
averaging 239 appointments p/wk now released, to focus
on more urgent and complex patient care.

18. 26-28 Streatham Place Surgery, SW2 4QY
omar@atmedics.com | 07966 032 942
www.ezdoc.co.uk | www.atmedics.com