Perficient is an IT consulting firm that helps clients implement business technology solutions. The document discusses Perficient's healthcare solutions and services, including business intelligence, ERP, mobile platforms, and its Oracle partnership. It then provides biographies of two speakers, Lesli Adams and William Bercik, before outlining a presentation on using data and analytics to understand healthcare costs and their relationship to quality of care.
How PIH Is Using Office 365 to Improve Global CollaborationPerficient, Inc.
Partners In Health (PIH) is a Boston-based nonprofit that delivers high-quality health care and serves impoverished communities around the world. Given its mission, resource allocation at PIH has always prioritized the needs of people over systems.
With communication systems becoming expensive to maintain and increasingly deficient, PIH decided to migrate to Microsoft Office 365, giving them a reliable and secure communication toolbox.
Along with Dave Mayo, CIO at Partners In Health, our experts covered:
-How adopting a consolidated, reliable platform for colleague interactions enables PIH to more effectively improve the quality of health and needs of underserved populations
-The process of moving 1500 users to the cloud, including a transition to Exchange Online for company-wide communication, Azure-hosted ADFS for identity management, and SharePoint Online for document storage and collaboration
-The importance of organizational change management to deploy Office 365
A Profitability and Cost Management Strategy for Healthcare ProvidersPerficient, Inc.
Experts from Perficient and Oracle discussed how leveraging advanced analytics to manage population health, develop risk models, and examine clinical outcomes based on cost will enable Accountable Care and improve the quality of care.
Attendees learned how to link strategies to plans and then execute and monitor financial and operational results against goals as we explored:
• How to apply analytics to drive enterprise-wide performance improvement
• An innovative approach to link costing, patient analytics, and variance analysis to productivity management in an Accountable Care Organization
• An overview of Hyperion Profitability & Cost Management (PCM) solution differentiators, including micro costing
• How the PCM solution relates to the Oracle enterprise performance management and enterprise health analytics platforms
• A demonstration of multiple reports and dashboards such as patient-level P&L and revenue and cost margin by payer
Implementing Digital Signatures in an FDA-Regulated EnvironmentPerficient, Inc.
Perficient’s life sciences practice once had a manual, time-consuming and expensive process for signing and collecting validation documents. From handwritten signatures to scanning and shipping documents all over the globe, it was only a matter of time before we made the move to 21 CFR Part 11-compliant digital signatures.
Michelle Engler, an expert in the development of clinical applications, discussed our experience implementing a digital signature solution and how your organization can benefit from one too.
During the presentation, we will covered:
-Cost-benefit analysis
-Solution selection and implementation
-21 CFR Part 11 system validation
-Lessons learned
Learn How ProHealth Care is Innovating Population Health Management with Clin...Perficient, Inc.
Christine Bessler, CIO at ProHealth Care,demonstrates how ProHealth Care became the first healthcare system to produce reports and data out of Epic's Cogito data warehouse in a production environment. In this slideshare, you'll learn:
How they delivered clinically integrated insights to 460 physicians
How access to analytics allows their physicians to easily see which patients need important health screenings or care interventions, setting the stage for enhanced preventive care and better management of chronic diseases
ProHealth Care's strategy to integrate data from Epic with information from other EMRs and data sources to deliver clinically integrated business intelligence
How the organization is positioning itself to deliver against an advanced self-service BI capability in the future
Improve Efficiency, Compliance and Productivity Through Finance Transformatio...Perficient, Inc.
The role of corporate finance in financial services firms has expanded as the demands for balancing growth, regulatory compliance and risk management increase. Firms must be able to improve visibility, insight and control over financial performance, and this can be done through technology-enabled transformation.
In this webinar, our expert discussed the strategic vision and components of finance transformation that will help your enterprise to identify gains in operational efficiency, improve forecasting and reporting, reduce risk, and optimize the strategic functions of the finance organization.
We covered:
-Demand and drivers for finance change
-Key components of the finance operating model
-Prioritization of value creation opportunities
-Approach for improving financial reporting processes
-Solution architecture to deliver meaningful insights to the business
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...Perficient, Inc.
How are next-generation knowledge management solutions changing the pace of sales and marketing efficiency in financial services?
IT departments for financial firms are investing in enterprise solutions like cloud and mobile technology to improve efficiency, and sales and marketing are no exception. Information is often scattered, compliance approvals for collateral are a burden, and real-time access to the right materials and data is a challenge for most financial services companies.
A lot has changed with knowledge management solutions in financial services. From mobile access and cloud-based platforms to automation, analytics and seamless integration to CRM – you can’t afford to be left in the dust.
Join us as our team of industry experts explore:
Technology trends redefining your processes and IT systems
Scalable, dynamic solutions to empower sales and marketing teams
Best practices in implementing enterprise platforms
Client success stories in asset and wealth management
Transforming Healthcare through Patient Engagement with Oracle SolutionsPerficient, Inc.
This demo will provide examples that leverage Oracle WebCenter Suite, Oracle Business Intelligence Enterprise Edition, and Oracle Health Information Exchange along with collaborative and mobile technologies to provide a unique view into an “e-Patient” experience. We will discuss patient use of the internet, social media and hand held devices to enhance their health and their demands for electronic medical record access, doctor competency scores, hospital infection rates, and more.
In this session we will explore how to:
Provide instant access to patient and clinical information with Healthcare Portals
Enable instantaneous access to patient and clinical information using Mobile Health applications
Transmit medical images, video and audio for Telehealth diagnosis and treatment plans
Allow patients to exchange pertinent information and discuss health conditions with healthcare providers using Social Media
How PIH Is Using Office 365 to Improve Global CollaborationPerficient, Inc.
Partners In Health (PIH) is a Boston-based nonprofit that delivers high-quality health care and serves impoverished communities around the world. Given its mission, resource allocation at PIH has always prioritized the needs of people over systems.
With communication systems becoming expensive to maintain and increasingly deficient, PIH decided to migrate to Microsoft Office 365, giving them a reliable and secure communication toolbox.
Along with Dave Mayo, CIO at Partners In Health, our experts covered:
-How adopting a consolidated, reliable platform for colleague interactions enables PIH to more effectively improve the quality of health and needs of underserved populations
-The process of moving 1500 users to the cloud, including a transition to Exchange Online for company-wide communication, Azure-hosted ADFS for identity management, and SharePoint Online for document storage and collaboration
-The importance of organizational change management to deploy Office 365
A Profitability and Cost Management Strategy for Healthcare ProvidersPerficient, Inc.
Experts from Perficient and Oracle discussed how leveraging advanced analytics to manage population health, develop risk models, and examine clinical outcomes based on cost will enable Accountable Care and improve the quality of care.
Attendees learned how to link strategies to plans and then execute and monitor financial and operational results against goals as we explored:
• How to apply analytics to drive enterprise-wide performance improvement
• An innovative approach to link costing, patient analytics, and variance analysis to productivity management in an Accountable Care Organization
• An overview of Hyperion Profitability & Cost Management (PCM) solution differentiators, including micro costing
• How the PCM solution relates to the Oracle enterprise performance management and enterprise health analytics platforms
• A demonstration of multiple reports and dashboards such as patient-level P&L and revenue and cost margin by payer
Implementing Digital Signatures in an FDA-Regulated EnvironmentPerficient, Inc.
Perficient’s life sciences practice once had a manual, time-consuming and expensive process for signing and collecting validation documents. From handwritten signatures to scanning and shipping documents all over the globe, it was only a matter of time before we made the move to 21 CFR Part 11-compliant digital signatures.
Michelle Engler, an expert in the development of clinical applications, discussed our experience implementing a digital signature solution and how your organization can benefit from one too.
During the presentation, we will covered:
-Cost-benefit analysis
-Solution selection and implementation
-21 CFR Part 11 system validation
-Lessons learned
Learn How ProHealth Care is Innovating Population Health Management with Clin...Perficient, Inc.
Christine Bessler, CIO at ProHealth Care,demonstrates how ProHealth Care became the first healthcare system to produce reports and data out of Epic's Cogito data warehouse in a production environment. In this slideshare, you'll learn:
How they delivered clinically integrated insights to 460 physicians
How access to analytics allows their physicians to easily see which patients need important health screenings or care interventions, setting the stage for enhanced preventive care and better management of chronic diseases
ProHealth Care's strategy to integrate data from Epic with information from other EMRs and data sources to deliver clinically integrated business intelligence
How the organization is positioning itself to deliver against an advanced self-service BI capability in the future
Improve Efficiency, Compliance and Productivity Through Finance Transformatio...Perficient, Inc.
The role of corporate finance in financial services firms has expanded as the demands for balancing growth, regulatory compliance and risk management increase. Firms must be able to improve visibility, insight and control over financial performance, and this can be done through technology-enabled transformation.
In this webinar, our expert discussed the strategic vision and components of finance transformation that will help your enterprise to identify gains in operational efficiency, improve forecasting and reporting, reduce risk, and optimize the strategic functions of the finance organization.
We covered:
-Demand and drivers for finance change
-Key components of the finance operating model
-Prioritization of value creation opportunities
-Approach for improving financial reporting processes
-Solution architecture to deliver meaningful insights to the business
How to Improve Performance with Next-Gen Sales Enablement Technology in Finan...Perficient, Inc.
How are next-generation knowledge management solutions changing the pace of sales and marketing efficiency in financial services?
IT departments for financial firms are investing in enterprise solutions like cloud and mobile technology to improve efficiency, and sales and marketing are no exception. Information is often scattered, compliance approvals for collateral are a burden, and real-time access to the right materials and data is a challenge for most financial services companies.
A lot has changed with knowledge management solutions in financial services. From mobile access and cloud-based platforms to automation, analytics and seamless integration to CRM – you can’t afford to be left in the dust.
Join us as our team of industry experts explore:
Technology trends redefining your processes and IT systems
Scalable, dynamic solutions to empower sales and marketing teams
Best practices in implementing enterprise platforms
Client success stories in asset and wealth management
Transforming Healthcare through Patient Engagement with Oracle SolutionsPerficient, Inc.
This demo will provide examples that leverage Oracle WebCenter Suite, Oracle Business Intelligence Enterprise Edition, and Oracle Health Information Exchange along with collaborative and mobile technologies to provide a unique view into an “e-Patient” experience. We will discuss patient use of the internet, social media and hand held devices to enhance their health and their demands for electronic medical record access, doctor competency scores, hospital infection rates, and more.
In this session we will explore how to:
Provide instant access to patient and clinical information with Healthcare Portals
Enable instantaneous access to patient and clinical information using Mobile Health applications
Transmit medical images, video and audio for Telehealth diagnosis and treatment plans
Allow patients to exchange pertinent information and discuss health conditions with healthcare providers using Social Media
Actionable Data: Mastering the Hybrid Analytics MixPerficient, Inc.
With an increase in the adoption of cloud applications, most organizations today are in some form of hybrid state (i.e. using a combination of on-premise and cloud applications to run their business). Regardless of where the data resides, you need a complete view of the company spanning across different parts of the business, combining insightful data across both onsite and public cloud instances.
In this webinar, we looked at multiple approaches that organizations have successfully used to consolidate data from multiple cloud and on-premise applications and to perform seamless analytics across these varied data sources.
Apollo Endosurgery's Rx for Success with SalesforcePerficient, Inc.
Organizations face new challenges as innovation, digital transformation and business agility continue to be business drivers. To meet these demands, organizations are turning to new solutions to transform their entire business.
Join our upcoming webinar featuring a Fireside Chat with Apollo Endosurgery as they share their transformational journey with Salesforce and how next-generation cloud technology helped scale their business in 8 weeks.
During this discussion, you’ll learn how Apollo Endosurgery leveraged the cloud platform to:
-Transform their business model
-Become a more data-driven organization
-Deepen customer relationships in a digital era
-Address new regulatory demands
SharePoint Online has grown up. The new release, available with Office 365, Office 365, includes a wide variety of improvements and new features. SharePoint Online can help you share your work and work with others, organize your projects and teams and discover people and information.
This presentation takes a look at the new SharePoint Online, including:
• New features designed for the cloud
• How these new features equate to increased scale for larger companies
• How social business and Yammer fit into the equation
Planning for Governance in Yammer While Working Like a NetworkPerficient, Inc.
Enterprise social networks require governance to operate most effectively, especially in highly regulated industries. It's a slippery slope - the more restrictive your governance policies, the less likely you are to see users collaborating naturally and often. Plus, when you’re used to thinking of “governance” in a SharePoint context, it can be difficult to understand how to govern a Yammer network properly while still encouraging user engagement.
When embracing enterprise social, it's important to understand the differences between social collaboration and the collaboration characteristics of older, document-first systems.
In this session, we covered:
-Best practices for governing a Yammer network
-The philosophical differences of governance in SharePoint and Yammer, and why sometimes less is more
-The features and functions that Yammer provides for governing users and content
Improve ROI and Productivity with Content Cleansing and Enterprise SearchPerficient, Inc.
80% of information growth today is in unstructured content and many companies are looking for ways to help identify and manage strategic records, satisfy stringent regulations, reduce the amount of content stored and increase employee productivity.
Console Power Productive Agents and Happy CustomersPerficient, Inc.
Take a deep dive into the core principles of building a great customer service agent experience with the Salesforce Console. During the webinar, our experts outlined the net impact of productivity metrics and customer satisfaction when the Salesforce Console is properly aligned with your company’s objectives.
We will also cover several key features, benefits and best practices for improving results with the new Agent Console:
-Easily spot important fields on records
-Limit switching between pages
-Quickly jot notes, actions and log interactions for each interaction
-Chat with customers in real time by integrating with Live Agent (Service Cloud only)
The session was packed with practical tips and insights from our real-world implementation experience.
Transforming Business in a Digital Era with Big Data and MicrosoftPerficient, Inc.
The socially integrated world, the rise of mobile, the Internet of Things - this explosion of data can be directed and used, rather than simply managed. That's why Big Data and advanced analytics are key components of most digital transformation strategies.
In the last year, Microsoft has made key moves to extend its data platform into this realm. Stalwart platforms like SQL Server and Excel join up with new PaaS offerings to make up a dynamic and powerful Big Data/advanced analytics ecosystem.
In this webinar, our experts covered:
-Why you should include Big Data and advanced analytics in your digital transformation strategy
-Challenges facing digital transformation initiatives
-What options the Microsoft toolset offers for Big Data (Hadoop) and advanced analytics
-How to leverage products and services you already own for your digital transformation
Leveraging Data in Financial Services to Meet Regulatory Requirements and Cre...Perficient, Inc.
Regulators have increased their scrutiny on the financial services industry in recent years and have levied fines against banks of all sizes – fines that have reached into the billions of dollars.
Because of this, the financial services industry is focusing considerable time and expense on capturing data to meet regulatory requirements in reporting, risk management, and compliance. Gathering, enhancing, and reporting the required data from multiple applications to meet regulatory demands is a significant challenge, and firms often address these data challenges as one-off projects with the objective of complying with a single regulation rather than improving risk management overall. Mergers and acquisitions further complicate these efforts by increasing the number of systems that information needs to be pulled from.
Meanwhile, revenue-generating exercises that could benefit from the availability of better client and market information often go unfunded due to an over-arching focus on regulatory compliance.
Rather than structure your data project as a tactical approach to meet regulatory requirements, learn how your data investment can drive true cost savings, fine avoidance, revenue creation, and competitive advantage.
This event promises:
• An experienced point of view on current regulatory, compliance and anti-money laundering issues that financial institutions are facing.
• Pros and cons of tactical versus strategic approaches to meeting regulatory requirements, specifically around data governance,
• Examples of how you can leverage data governance to drive compliance as well as competitive advantage.
SharePoint 2013 Search & Social - What You Need to Know!Perficient, Inc.
Description: A lot can be said about SharePoint 2013 when it comes to enterprise search and social. By putting internet-class search power in the hands of business users, SharePoint 2013’s new search features stand ready to power the next generation of internet and intranet search solutions.
In this webinar we’ll cover key components of designing and delivering optimal search experiences, while also exploring the platform’s social collaboration capabilities:
SharePoint 2013’s new search and social features
How search goes social in the new release
How to identify which social features will bring value to your organization - both now and in the future
Using SharePoint 2013 search to enhance knowledge sharing in your organization
Salesforce Innovation: Advanced Tips for Maximizing SalesforcePerficient, Inc.
We delve into a few of the newest Salesforce enhancements, including Salesforce1 and Summer '14 highlights. We provide some expert advice, tips and shortcuts to efficiently master Salesforce.
Topics include:
Best practices for mobile-first configuration
Tips for report and dashboard configurations
Summer ‘14 enhancements for Outlook, activities and user permissions
Succeed with Yammer: Encouraging Adoption with Smart Social GovernancePerficient, Inc.
Microsoft is the leader in Gartner’s most recent Magic Quadrant for Enterprise Social, and Yammer is the driving force behind their success. Yet many administrators and IT stakeholders—while familiar with Microsoft tools like SharePoint—are still uncertain over how to govern an enterprise social network.
How do you maintain security and compliance while still encouraging the sort of open conversation that a platform like Yammer needs to add value?
Two recognized enterprise social experts, Perficient's Rich Wood and Joe Crabtree, discussed social governance and user adoption in Yammer in our webinar.
Starting with the differences between Yammer and SharePoint from a planning and governance perspective, they will move on to real-world best practices and tips for how you can move your organization along on the road of your own social journey!
Advanced Analytics for Asset Management with IBMPerficient, Inc.
Extreme volumes of machine data, such as process control logs, asset inspection records and part quality data are created each day. Companies must analyze patterns and interactions within this data to create a total view of their operational processes.
In this webinar, our experts discussed how IBM is enabling companies to proactively address maintenance and asset management challenges with advanced analytics solutions:
-Determine root causes of failure based on usage and wear characteristics
-Analyze component and environmental data to reduce time to identify quality issues
-Identify conditions to optimize maintenance and inventory management
-Monitor, maintain and optimize assets for better supply chain availability
Our webinar covered an introduction to predictive maintenance, analytics use cases for asset management, and IBM Maximo integration with analytics solutions.
Gain Faster Closure, Lower Risk and Better Results with IBM EmptorisPerficient, Inc.
Procurement organizations are often challenged with lack of spend visibility, little-to-no automation around sourcing processes, difficulties in on-boarding, registering and measuring performance, and more. These organizations need to not only show value to the enterprise by reducing costs, but also provide value-added services to the business.
Sarah Radka, senior business consultant in Perficient’s IBM industry solutions practice, demonstrates how a leading international producer and marketer of beer, wine and spirits improved efficiency in the contract process by implementing a full IBM Emptoris solution.
During this webinar, our solution experts covered the keys to addressing critical contracting and supplier issues such as:
Streamlining procurement operations and removing bottlenecks
Providing and increasing overall spend visibility for an entire organization
Rationalizing and consolidating all templates into a standardized subset
Improving performance, attaining cost savings, mitigating risks and more
How to Drive Value from Operational Risk Data - Part 2Perficient, Inc.
As complexities in the financial markets continue to increase, so too does the challenge of understanding and mitigating operational risks that can negatively affect the business. Many firms still struggle with risk identification and how data can be leveraged across the enterprise to prevent operational risk losses and gain operational efficiencies.
During this webinar, Perficient’s industry experts discussed the evolving role and challenges of operational risk management (ORM) in financial services, tips for a comprehensive approach to identify, assess and mitigate risks, and strategies to gain value from operational risk data to support the business.
Population Health Colloquium 2015: Mini Summit IV: Who is Your Champion of Cl...Perficient, Inc.
Oracle and Perficient presented at the 2015 Population Health Colloquium.
In this presentation thought leaders explored four types of change (Evolutionary, Disruptive, Imposed and Deliberate) and how all are needed in Healthcare. The discussion covered challenges and goals of integrating analytics (including retrospective data) into the clinician workflow within the EMR and how the Chief Informatics Officer is the best organizational role to champion analytics.
3 Ways to Implement a Clinical Trial Management SystemPerficient, Inc.
A clinical trial management system (CTMS) can be a real lifesaver when it comes to managing studies. But the implementation process can be a huge headache if not handled well. Don’t let that headache happen to you!
Perficient’s Param Singh, director of clinical trial management solutions, discussed three approaches to implementing a CTMS. He covered the pros and cons of each approach, as well as what factors to consider when choosing the right approach for your organization.
With a focus on providing high-quality, lower-cost care, the healthcare industry has been looking to the retail industry for strategies used to engage and empower consumers. Lessons learned include how to use the retail setting as a medium for providing care and how to engage consumers outside of the care setting by using technology.
What is often neglected when assessing retail industry tactics is their core competency of using data insights to motivate and incentivize changes in consumer behavior. Connected Health solutions provide streams of valuable information that can be mined and analyzed to achieve business objectives.
Perficient's healthcare and retail experts demonstrated how data can be leveraged to:
-Transform passive recipients of care into active participants in care
-Mass customize messaging aligned with population health initiatives
-Achieve outreach objectives that convert unknown consumers into patients/members
-Improve care and lower healthcare costs
B2B Customer Experience: 6 Keys to Drive Change and Digitally TransformPerficient, Inc.
A positive growth trend in B2B eCommerce is being driven by customer demand for convenience, cross-channel services, and an experience that delights. Digitally transforming the customer experience is critical to growth, but many organizations don’t know where to start.
B2B companies must realize that the digital customer experience will determine success or failure. Fortunately, Perficient has you covered – with expertise leveraging and integrating many of the leading marketing and commerce platform solutions to deliver extraordinary digital experiences.
Our webinar covered:
-Why customer experience management needs to be a keystone of your corporate strategy
-Key success factors to help you transform the B2B customer experience, including: personalization, search, mobile, content, user experience and more
-How to create a digital commerce roadmap with channels for all personas in your organization
-How Sitecore and InsiteCommerce provide consistent front-end marketing experiences with deep transaction system integration on the back end
Strategic Application of IT for Performance Improvement in hospital industry_...DrDevTaneja1
Hospital industry has been laggard in using IT tools to improve Performance Management.
The hospital industry must move beyond Transaction Reporting HMIS to Performance Improvement Tools like Visual Analysis Business Intelligence
Hospital industry must use IT spending as a Strategic Resource to optimize business outcomes & productivity
Actionable Data: Mastering the Hybrid Analytics MixPerficient, Inc.
With an increase in the adoption of cloud applications, most organizations today are in some form of hybrid state (i.e. using a combination of on-premise and cloud applications to run their business). Regardless of where the data resides, you need a complete view of the company spanning across different parts of the business, combining insightful data across both onsite and public cloud instances.
In this webinar, we looked at multiple approaches that organizations have successfully used to consolidate data from multiple cloud and on-premise applications and to perform seamless analytics across these varied data sources.
Apollo Endosurgery's Rx for Success with SalesforcePerficient, Inc.
Organizations face new challenges as innovation, digital transformation and business agility continue to be business drivers. To meet these demands, organizations are turning to new solutions to transform their entire business.
Join our upcoming webinar featuring a Fireside Chat with Apollo Endosurgery as they share their transformational journey with Salesforce and how next-generation cloud technology helped scale their business in 8 weeks.
During this discussion, you’ll learn how Apollo Endosurgery leveraged the cloud platform to:
-Transform their business model
-Become a more data-driven organization
-Deepen customer relationships in a digital era
-Address new regulatory demands
SharePoint Online has grown up. The new release, available with Office 365, Office 365, includes a wide variety of improvements and new features. SharePoint Online can help you share your work and work with others, organize your projects and teams and discover people and information.
This presentation takes a look at the new SharePoint Online, including:
• New features designed for the cloud
• How these new features equate to increased scale for larger companies
• How social business and Yammer fit into the equation
Planning for Governance in Yammer While Working Like a NetworkPerficient, Inc.
Enterprise social networks require governance to operate most effectively, especially in highly regulated industries. It's a slippery slope - the more restrictive your governance policies, the less likely you are to see users collaborating naturally and often. Plus, when you’re used to thinking of “governance” in a SharePoint context, it can be difficult to understand how to govern a Yammer network properly while still encouraging user engagement.
When embracing enterprise social, it's important to understand the differences between social collaboration and the collaboration characteristics of older, document-first systems.
In this session, we covered:
-Best practices for governing a Yammer network
-The philosophical differences of governance in SharePoint and Yammer, and why sometimes less is more
-The features and functions that Yammer provides for governing users and content
Improve ROI and Productivity with Content Cleansing and Enterprise SearchPerficient, Inc.
80% of information growth today is in unstructured content and many companies are looking for ways to help identify and manage strategic records, satisfy stringent regulations, reduce the amount of content stored and increase employee productivity.
Console Power Productive Agents and Happy CustomersPerficient, Inc.
Take a deep dive into the core principles of building a great customer service agent experience with the Salesforce Console. During the webinar, our experts outlined the net impact of productivity metrics and customer satisfaction when the Salesforce Console is properly aligned with your company’s objectives.
We will also cover several key features, benefits and best practices for improving results with the new Agent Console:
-Easily spot important fields on records
-Limit switching between pages
-Quickly jot notes, actions and log interactions for each interaction
-Chat with customers in real time by integrating with Live Agent (Service Cloud only)
The session was packed with practical tips and insights from our real-world implementation experience.
Transforming Business in a Digital Era with Big Data and MicrosoftPerficient, Inc.
The socially integrated world, the rise of mobile, the Internet of Things - this explosion of data can be directed and used, rather than simply managed. That's why Big Data and advanced analytics are key components of most digital transformation strategies.
In the last year, Microsoft has made key moves to extend its data platform into this realm. Stalwart platforms like SQL Server and Excel join up with new PaaS offerings to make up a dynamic and powerful Big Data/advanced analytics ecosystem.
In this webinar, our experts covered:
-Why you should include Big Data and advanced analytics in your digital transformation strategy
-Challenges facing digital transformation initiatives
-What options the Microsoft toolset offers for Big Data (Hadoop) and advanced analytics
-How to leverage products and services you already own for your digital transformation
Leveraging Data in Financial Services to Meet Regulatory Requirements and Cre...Perficient, Inc.
Regulators have increased their scrutiny on the financial services industry in recent years and have levied fines against banks of all sizes – fines that have reached into the billions of dollars.
Because of this, the financial services industry is focusing considerable time and expense on capturing data to meet regulatory requirements in reporting, risk management, and compliance. Gathering, enhancing, and reporting the required data from multiple applications to meet regulatory demands is a significant challenge, and firms often address these data challenges as one-off projects with the objective of complying with a single regulation rather than improving risk management overall. Mergers and acquisitions further complicate these efforts by increasing the number of systems that information needs to be pulled from.
Meanwhile, revenue-generating exercises that could benefit from the availability of better client and market information often go unfunded due to an over-arching focus on regulatory compliance.
Rather than structure your data project as a tactical approach to meet regulatory requirements, learn how your data investment can drive true cost savings, fine avoidance, revenue creation, and competitive advantage.
This event promises:
• An experienced point of view on current regulatory, compliance and anti-money laundering issues that financial institutions are facing.
• Pros and cons of tactical versus strategic approaches to meeting regulatory requirements, specifically around data governance,
• Examples of how you can leverage data governance to drive compliance as well as competitive advantage.
SharePoint 2013 Search & Social - What You Need to Know!Perficient, Inc.
Description: A lot can be said about SharePoint 2013 when it comes to enterprise search and social. By putting internet-class search power in the hands of business users, SharePoint 2013’s new search features stand ready to power the next generation of internet and intranet search solutions.
In this webinar we’ll cover key components of designing and delivering optimal search experiences, while also exploring the platform’s social collaboration capabilities:
SharePoint 2013’s new search and social features
How search goes social in the new release
How to identify which social features will bring value to your organization - both now and in the future
Using SharePoint 2013 search to enhance knowledge sharing in your organization
Salesforce Innovation: Advanced Tips for Maximizing SalesforcePerficient, Inc.
We delve into a few of the newest Salesforce enhancements, including Salesforce1 and Summer '14 highlights. We provide some expert advice, tips and shortcuts to efficiently master Salesforce.
Topics include:
Best practices for mobile-first configuration
Tips for report and dashboard configurations
Summer ‘14 enhancements for Outlook, activities and user permissions
Succeed with Yammer: Encouraging Adoption with Smart Social GovernancePerficient, Inc.
Microsoft is the leader in Gartner’s most recent Magic Quadrant for Enterprise Social, and Yammer is the driving force behind their success. Yet many administrators and IT stakeholders—while familiar with Microsoft tools like SharePoint—are still uncertain over how to govern an enterprise social network.
How do you maintain security and compliance while still encouraging the sort of open conversation that a platform like Yammer needs to add value?
Two recognized enterprise social experts, Perficient's Rich Wood and Joe Crabtree, discussed social governance and user adoption in Yammer in our webinar.
Starting with the differences between Yammer and SharePoint from a planning and governance perspective, they will move on to real-world best practices and tips for how you can move your organization along on the road of your own social journey!
Advanced Analytics for Asset Management with IBMPerficient, Inc.
Extreme volumes of machine data, such as process control logs, asset inspection records and part quality data are created each day. Companies must analyze patterns and interactions within this data to create a total view of their operational processes.
In this webinar, our experts discussed how IBM is enabling companies to proactively address maintenance and asset management challenges with advanced analytics solutions:
-Determine root causes of failure based on usage and wear characteristics
-Analyze component and environmental data to reduce time to identify quality issues
-Identify conditions to optimize maintenance and inventory management
-Monitor, maintain and optimize assets for better supply chain availability
Our webinar covered an introduction to predictive maintenance, analytics use cases for asset management, and IBM Maximo integration with analytics solutions.
Gain Faster Closure, Lower Risk and Better Results with IBM EmptorisPerficient, Inc.
Procurement organizations are often challenged with lack of spend visibility, little-to-no automation around sourcing processes, difficulties in on-boarding, registering and measuring performance, and more. These organizations need to not only show value to the enterprise by reducing costs, but also provide value-added services to the business.
Sarah Radka, senior business consultant in Perficient’s IBM industry solutions practice, demonstrates how a leading international producer and marketer of beer, wine and spirits improved efficiency in the contract process by implementing a full IBM Emptoris solution.
During this webinar, our solution experts covered the keys to addressing critical contracting and supplier issues such as:
Streamlining procurement operations and removing bottlenecks
Providing and increasing overall spend visibility for an entire organization
Rationalizing and consolidating all templates into a standardized subset
Improving performance, attaining cost savings, mitigating risks and more
How to Drive Value from Operational Risk Data - Part 2Perficient, Inc.
As complexities in the financial markets continue to increase, so too does the challenge of understanding and mitigating operational risks that can negatively affect the business. Many firms still struggle with risk identification and how data can be leveraged across the enterprise to prevent operational risk losses and gain operational efficiencies.
During this webinar, Perficient’s industry experts discussed the evolving role and challenges of operational risk management (ORM) in financial services, tips for a comprehensive approach to identify, assess and mitigate risks, and strategies to gain value from operational risk data to support the business.
Population Health Colloquium 2015: Mini Summit IV: Who is Your Champion of Cl...Perficient, Inc.
Oracle and Perficient presented at the 2015 Population Health Colloquium.
In this presentation thought leaders explored four types of change (Evolutionary, Disruptive, Imposed and Deliberate) and how all are needed in Healthcare. The discussion covered challenges and goals of integrating analytics (including retrospective data) into the clinician workflow within the EMR and how the Chief Informatics Officer is the best organizational role to champion analytics.
3 Ways to Implement a Clinical Trial Management SystemPerficient, Inc.
A clinical trial management system (CTMS) can be a real lifesaver when it comes to managing studies. But the implementation process can be a huge headache if not handled well. Don’t let that headache happen to you!
Perficient’s Param Singh, director of clinical trial management solutions, discussed three approaches to implementing a CTMS. He covered the pros and cons of each approach, as well as what factors to consider when choosing the right approach for your organization.
With a focus on providing high-quality, lower-cost care, the healthcare industry has been looking to the retail industry for strategies used to engage and empower consumers. Lessons learned include how to use the retail setting as a medium for providing care and how to engage consumers outside of the care setting by using technology.
What is often neglected when assessing retail industry tactics is their core competency of using data insights to motivate and incentivize changes in consumer behavior. Connected Health solutions provide streams of valuable information that can be mined and analyzed to achieve business objectives.
Perficient's healthcare and retail experts demonstrated how data can be leveraged to:
-Transform passive recipients of care into active participants in care
-Mass customize messaging aligned with population health initiatives
-Achieve outreach objectives that convert unknown consumers into patients/members
-Improve care and lower healthcare costs
B2B Customer Experience: 6 Keys to Drive Change and Digitally TransformPerficient, Inc.
A positive growth trend in B2B eCommerce is being driven by customer demand for convenience, cross-channel services, and an experience that delights. Digitally transforming the customer experience is critical to growth, but many organizations don’t know where to start.
B2B companies must realize that the digital customer experience will determine success or failure. Fortunately, Perficient has you covered – with expertise leveraging and integrating many of the leading marketing and commerce platform solutions to deliver extraordinary digital experiences.
Our webinar covered:
-Why customer experience management needs to be a keystone of your corporate strategy
-Key success factors to help you transform the B2B customer experience, including: personalization, search, mobile, content, user experience and more
-How to create a digital commerce roadmap with channels for all personas in your organization
-How Sitecore and InsiteCommerce provide consistent front-end marketing experiences with deep transaction system integration on the back end
Strategic Application of IT for Performance Improvement in hospital industry_...DrDevTaneja1
Hospital industry has been laggard in using IT tools to improve Performance Management.
The hospital industry must move beyond Transaction Reporting HMIS to Performance Improvement Tools like Visual Analysis Business Intelligence
Hospital industry must use IT spending as a Strategic Resource to optimize business outcomes & productivity
How Northwestern Medicine is Leveraging Epic to Enable Value-Based CarePerficient, Inc.
Value-based care and payment reform are prompting hospitals and healthcare providers to more closely manage population health. Hospitals and health systems rely on technology and data to outline the characteristics of their population and identify high-risk patients in order to manage chronic diseases and deliver enhanced preventative care.
Our webinar covered how Cadence Health, now part of Northwestern Medicine, is leveraging the native capabilities of Epic to manage their population health initiatives and value-based care relationships across the continuum of care.
Our speakers:
-Analyzed how Epic’s Healthy Planet and Cogito platforms can be used to manage value-based care initiatives.
-Examined the three steps for effective population health management: Collect data, analyze data and engage with patients.
-Covered how access to analytics allows physicians at Northwestern Medicine to deliver enhanced preventive care and better manage chronic diseases.
-Discussed Northwestern Medicine’s strategy to integrate data from Epic and other data sources.
Learn How Memorial Hermann is Using Microsoft Dynamics CRM for Customer Engag...Perficient, Inc.
The presentation will discuss key components of Memorial Hermann’s deployed CRM solution:
Community outreach for potential patients to attract and track their interactions with the hospital, and to ultimately obtain more patients
Specialty group on-boarding process to automate the method of bringing rehab patients into the system for both inpatient and outpatient tracking
Call center technology replacement from an older stand-alone system to a connected CRM system, allowing the hospital to track inquiries concerning events and patient referrals via the phone and online
Learn How Health Plans are Using Salesforce.com to Navigate a Rapidly Shiftin...Perficient, Inc.
Learn how Perficient is helping leading health plans deploy Salesforce to:
Quickly respond to evolving regulations and health plan requirements
Decrease costs while delivering improved services
Deliver better sales rep-to-client experiences in a secure, yet flexible, environment
We also share how Perficient helped a well-known helath plan company:
Define an integration strategy for data residing in disparate systems
Improve data quality, automation, sales processes, and performance measurements and metrics
Configure and implement Salesforce to reduce costs and improve processes
Healthcare Reform & Physician Loyalty: What Can CRM Do To Support ACOs?Perficient, Inc.
Martin Sizemore, Enterprise Architect at Perficient, and Lisa Anderson, CRM Solution Architect at Perficient, discuss Consumerism in Healthcare, Physician Practice Challenges & Alignment, and provide a Physician Loyalty Campaign Demo
Streamlining Your Medical Practice for Profitability and SuccessConventus
Conventus webinar video providing key success strategies and tactics for improving productivity, profitability, and patient care. The one-hour video features host Susan Lieberman of Conventus and Stevie Davidson of Health Informatics Consulting.
Tech-Enabled Managed Services: Not Your Average OutsourcingHealth Catalyst
During this webinar you'll learn the following:
The importance of optimizing performance, reducing labor costs and sourcing talent given current market challenges.
Highlighting the need for a balanced approach to cost reduction.
How to reap the benefits of outsourcing (cost cutting, expertise, etc) while protecting yourself from the collateral damage that often comes with them.
IBM Healthcare Business Analytics solutions including Cognos, TM1 and SPSS. How healthcare challenges are met and costs are optimized through the use of Data Visualizations, Performance Management, and Predictive Analytics.
2017 Physician Strategies Webinar Series - Physician Relations StructureEndeavor Management
Acquire insight into how to develop a more strategic and operational approach that can grow your organization’s physician referral base in a continually evolving accountable care environment.
Surviving Value-Based Purchasing in Healthcare: Connecting Your Clinical and ...Health Catalyst
Reducing healthcare costs is a major driving force in bundled payments, home-centered medical care, and accountable care organizations. But each new delivery model is built on the premise of reducing revenue per patient. So how can a health system win? Find out what you can do financially survive in today’s environment.
Three Keys to a Successful Margin: Charges, Costs, and LaborHealth Catalyst
How can cost management and complete charge capture protect and enhance the margin?
In this webinar, we will look at 2024 margin pressures likely to impact your organization’s financial resiliency. This presentation will also share how organizations can move from Fee-for-Service to Value; bringing Cost to the forefront.
Real-time information and the ability to disseminate such to multiple stakeholders has become an expectation in today’s healthcare environment. From communications to feedback systems, organizations AND your customers expect a new level of sophistication. Ideally, these insights are aggregated to demonstrate marketing and operational performance against financial goals. We have customized a series of systems for our healthcare clients to help them transform data into actionable insights.
Going Beyond the EMR for Data-driven Insights in HealthcarePerficient, Inc.
Join Dr. Marcie Stoshak-Chavez, MD, FACEP, Director of Healthcare Strategic Advisory Services at Perficient and Mr. J.D. Whitlock, Director of Clinical & Business Intelligence at Catholic Health Partners to learn how analytics is being used to measure and monitor performance and provide service-line directors and financial administrators with reporting and analysis that enhances clinical care processes and business operations.
Learn how clinicians and administrators armed with the data-driven insights from the EMR and beyond can:
Derive meaningful insights for care delivery by analyzing clinical, financial and operational data
Collaborate more effectively and improve quality of care by securely sharing insights among providers
Meaningfully measure and understand performance across key Federally mandated measures and take prescribed action
Stay on top of shifts in regulatory policy that impact reimbursements and quality requirements
Why is this essential? It springs from the eternal truth that the more you know your patients, the better you can respond to their current needs and predict what their future needs may be as well. The Health Care sector is now opting for Customer Relationship Management (CRM) in its daily application. CRM Health Care consists of a wide array of software products that help healthcare organizations to maintain excellent relationships with their clients. CRM enables the health care industry to get essential customer information and use it as efficiently as possible. CRM thus enables the health care sector to improve patient health, increase patient loyalty and patient retention and add new services as well. The CRM Health Care Services include strategic planning, communication services, consulting services, CRM for physicians, Campaign management, Database construction, predictive segmentation, and communications strategies.
Similar to Align Patient Outcomes with Financial Data: a Formula for Correlating Cost and Quality (20)
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year.
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they are preparing for it. The results are fascinating, and we’ve distilled them into clear actions you can take right now to adapt and prepare for a very different 2020 holiday season.
In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discussed:
How marketers have already adapted and where they see the most opportunity moving forward
What will be different this holiday season and how to adjust your strategy accordingly
Ways to identify and meet changing customer expectations, wants, and needs
How to determine if your priorities or investments should change
What actions you can take right now to be successful
Transforming Pharmacovigilance Workflows with AI & Automation Perficient, Inc.
Medical information call centers have an opportunity to transform the way they capture, code, and analyze adverse events (AEs) and product quality complaints (PQCs) with artificial intelligence (AI) and automation.
The use of such innovative technology improves data quality and consistency, compliance, and operational efficiency. It helps reduce the frequency of your pharmacovigilance (PV) operations resources going home, saying, “I have more to do at the end of the day than I did when I started."
Our one-hour, on-demand webinar shows you how you can use AI and automation to turbo-charge your end-to-end PV system. Use cases and demonstrations will include:
Analyzing safety data
Auto-coding verbatim terms to official medical dictionary terms
Auto-creating an AE case in your database
Converting speech to text
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
Oracle Strategic Modeling Live: Defined. Discussed. Demonstrated.Perficient, Inc.
The only thing certain about forecasting in a volatile economy is that the future is unpredictable. Historically, organizations have effectively utilized statistical techniques for short-term business planning, but leveraging actuals no longer allows us to predict the future. The ability to be prepared, responsive, and agile under these conditions is becoming a crucial success factor. Oracle Strategic Modeling can help you better navigate change to cope with uncertainty.
If your CFO’s questions regarding earnings, liquidity, and cash flow are unceasing and far-reaching, watch our on-demand webinar for a deep dive into strategic modeling. We modeled real-world scenarios to show how you can:
Quickly and easily develop a hierarchical model of your business
Leverage multiple pre-built functions to forecast key performance drivers
Provide transparency on forecasted financials via audit trail
Utilize goal seek to set financial targets and estimate the financials drivers necessary to achieve it
Perform sophisticated “what-if” analysis via simulations to improve the accuracy of your forecast
Use built-in dashboard functionality to deliver powerful reporting capabilities
While many stay-at-home orders have been lifted, consumers’ new digital buying behaviors and habits are here to stay. Watch our panel discussion on the accelerated need for commerce and learn how commerce and content can transform our digital economy.
Topics include:
-What is the “experience economy” and how do you leverage it? -If you move beyond product and price, what’s next?
-How business models have shifted and what you can do to break down silos and leverage new processes to capture the digital dollar.
-How organizations have built agile teams to address the ever-changing needs of customers, including responsive approaches that address the omnichannel consumer.
-Technologies that are best suited to enable your business and customers – and how headless commerce has changed the game.
-How the future of commerce is changing, and what you should do now to prepare.
Our panel features Jordan Jewell, IDC Research analyst known for his insight into the commerce industry. Joining him from Perficient is general manager Brian Beckham, who brings deep expertise in content management and empowering organizations in their digital transformations. Rounding out the panel is Episerver’s Joey Moore, who has spent the last decade helping organizations across the globe advance their digital maturity.
Centene's Financial Transformation Journey: A OneStream Success StoryPerficient, Inc.
Centene, a large multi-line managed care organization, was looking to modernize and streamline its corporate performance management (CPM) applications.
Centene had to move data between platforms multiple times during the close process so that close data could be fully consolidated and made available for reporting. This process had numerous challenges and inefficiencies that Centene wished to improve upon so that they could provide a more streamlined and more transparent process to the functional teams that leverage consolidated financials in their systems for reporting and analysis.
Centene chose OneStream XF for global and US consolidations, currency conversion, eliminations, and ownership percentage.
Michael Vannoni, director, financial systems solutions discussed the migration to OneStream XF including:
-Factors leading to the selection of OneStream XF
-Details of the solution design
-Benefits realized with global consolidation implementation
-Future planned enhancements
WHODrug Koda, developed by Uppsala Monitoring Centre (UMC), is an automated coding service, which uses artificial intelligence (AI) to automate the coding of drug names and ATC selections, improving consistency and operational efficiency. It can also be used to accelerate dictionary upgrades, including the transition from WHODrug B2 format to B3.
Through API (Application Programming Interface) web services, the coding engine can be integrated with custom or off-the-shelf drug safety, medical coding, or data management systems.
In this webinar, Perficient and UMC discussed WHODrug Koda and how you can integrate it into your medical coding activities.
Preparing for Your Oracle, Medidata, and Veeva CTMS Migration ProjectPerficient, Inc.
There are multiple reasons why companies migrate to a new clinical trial management system (CTMS). Still, the two most common are mergers and acquisitions (i.e., CTMS consolidation) and the desire to switch CTMS vendors. Regardless of the reason, many of the best practices, processes, and tools are the same.
In this webinar, we looked at the migration approaches taken across several case studies. You’ll come away with an understanding of:
Pros and cons of each CTMS migration method
Types of migration tools, including APIs, ETL tools, and adapters
Approximate timelines and costs associated with each migration method
The topics discussed in this webinar can be applied to any CTMS migration project, whether you’re moving to or from Oracle’s Siebel CTMS, Medidata’s Rave CTMS, and Veeva’s Vault CTMS.
Accelerating Partner Management: How Manufacturers Can Navigate Covid-19Perficient, Inc.
The pandemic has ushered in a new normal for manufacturers, and the impact of digital communication is more important than ever.
View our on-demand webinar with Tony Kratovil, Regional Vice President of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient. They covered why the right digital strategies are critical for manufacturers in the wake of COVID-19.
Our webinar covered:
Current challenges with forecasting, collaboration, and disruptions to distribution networks.
Insights for stabilizing operations, accelerating partner management, and developing a digital strategy that differentiates your business.
Candid Q&A with real-world examples.
New Work.com resources to help manufacturers restart safely and rebuild.
Tools and resources to move forward – fast.
The Critical Role of Audience Intelligence with Eric Enge and Rand FishkinPerficient, Inc.
Things move quickly in marketing. How do you identify what your customers need and how you can help? Now more than ever, audience intelligence is the key.
Audience intelligence is about understanding your target customers, their needs, what resonates with them, and how you can reach them. Eric Enge (Digital Marketing Principal, Perficient) and Rand Fishkin (Co-Founder & CEO, SparkToro) discussed this topic live on May 7, 2020. Watch to hear tactics for gaining a better understanding of your customers, how to use audience intelligence to optimize your marketing now, and more.
Cardtronics, the global leader in ATM deployment and management, decided to retire its on-premises Hyperion solution to gain the operational efficiencies, features, and functionality provided by a best-in-class cloud solution.
Cardtronics chose Oracle EPM Cloud including Financial Consolidation and Close, Planning, Management Reporting, Account Reconciliation, Enterprise Data Management, as well as Oracle Analytics Cloud.
In this video, project owner Richard Ng, director, financial systems, Cardtronics, discusses the migration to Oracle EPM Cloud including:
Multi-release 18-month deployment schedule across multiple countries
Benefits of a global Chart of Accounts for ERP and EPM
Seamless integration across ERP Cloud, HCM Cloud, and EPM Cloud
Preparing for Project Cortex and the Future of Knowledge ManagementPerficient, Inc.
Microsoft has turned traditional enterprise content management on its head with its recent announcement of Project Cortex.
Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, content, and people and delivers it in the apps you use every day – Office, Outlook, and Teams.
This webinar examined Project Cortex in more detail, including:
• What is Project Cortex?
• Why is Project Cortex different than other knowledge network projects previously introduced?
• How does incorporating AI and automation change the game?
• What is possible with Project Cortex?
• What can you do to prepare?
Utilizing Microsoft 365 Security for Remote Work Perficient, Inc.
With an increasingly mobile workforce, and the spread of shadow IT, the rapid rise of cybercrime - companies must find unique ways to effectively manage their sprawling SaaS portfolio.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
De-mystifying Zero to One: Design Informed Techniques for Greenfield Innovati...
Align Patient Outcomes with Financial Data: a Formula for Correlating Cost and Quality
1. Thank you for your time
and attention today.
Please visit us at Perficient.com
Align Patient Outcomes with
Financial Data: A Formula for
Correlating Cost and Quality
2. Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
3. • Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations throughout North America
• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los
Angeles, Minneapolis, New York City, Northern California,
Oxford (UK), Philadelphia, Southern California, St. Louis,
Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,200 colleagues
• Dedicated solution practices
• ~85% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
4. BUSINESS SOLUTIONS
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
TECHNOLOGY SOLUTIONS
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social
Our Solutions Expertise
5. Partnership & Expertise:
• Oracle Platinum Partner
• Oracle Certified Education Training Partner
• 12+ year relationship of loyalty and trust
• Hundreds of successful implementations
• Over 200 delivery consultants on-shore and off-shore
• Five pillar practices
Oracle Partnership
6. Connected
Health
Business Intelligence
and Analytics
Interoperability
and Integration
Information
Exchange
Regulatory
Compliance
Solutions & Services
Experts in Consumer-Driven Healthcare Technology
HEALTH PLAN PROVIDER
CONSUMERS
Select Clients
Healthcare PracticeGlobalDeliveryCenters/OffshoreDelivery
8. Lesli Adams, MPA
Director, Oracle Healthcare Business Intelligence
Lesli is the Director of Oracle Healthcare Business Intelligence for Perficient.
She is a clinical measurement advocate with 17 years of healthcare analytics
and business intelligence experience covering for-profit, state, academic and
federal healthcare including ambulatory clinic management, comparative
effectiveness evaluation, evidence-based medicine, population health and
clinical data warehousing. Prior to joining Perficient, Lesli championed
activities with Tenet, MD Anderson, The University of Virginia Medical Center
and the US Navy.
William Bercik
Director of Healthcare, Oracle
William has over 25 years of experience in the healthcare industry and has
specialized in enterprise applications and technology solutions since 1992. He
provides specialist product expertise and develops and executes solution
strategies for the healthcare market. Prior to joining Oracle, William was a
former chief financial officer of a 350 bed acute care hospital.
.
Our Speakers
10. “To put it bluntly, there is an almost
complete lack of understanding of
how much it costs to deliver patient
care.”
– Robert S. Kaplan (Baker Foundation Professor at
Harvard Business School)
– Michael E. Porter (Bishop William Lawrence
University Professor at Harvard Business School)
The Big Idea: How to Solve the Cost Crisis
in Health Care
Harvard Business Review, Sept 2011
Why Now?
11. “We view this as a game changer….
We’ve got all the money we’re ever
going to get – we need to manage
smarter.”
– Don Riefner, Vice-President, Finance
Oracle Open World 2013
Game Changer
12. • Labor-intensive cost capturing process
• Need for departmental analysis of procedures and cost
• Lack of budgeting by service-line
• Inability to detail traceability all the way back to the episode of care and the
charge code
• Automating payor contract management process and analysis
• Executive-level decision reporting impacting key decisions on how to run their
business
• Lack of dashboards to service-line management in order to impact day to ay
operations
The Challenges We’re Hearing
13. Healthcare Cost Management:
Macro Drivers
• Increased market competition combined
with increasing healthcare costs have
made understanding product line and
market segment costs and profitability
essential
• Efficiency will allow insurers to maintain
stability in operations and rates
• Increased regulation and oversight will
require payers and providers to have a better
understanding of cost drivers
• May alter the ways that benefits are funded
and delivered
• Complex rules regarding reimbursements
• Shift from “fee for service” payment
structures to shared risk has placed
increased emphasis on cost and cost control
• Patient profitability at the service line is
becoming best practice
Revenue
Clinical
Quality
Cost
Provider
Operational
Analytics
15. Data is recorded in structures to satisfy statutory requirements
Country
Region
Hospital
Sub account
Account
Department
Line item
Financial
P&Ls
Traditional Financial Statements
16. P&L by Patient / Clinician
Indirect
Semi Direct
Direct
Physician
Procedure
Patient Interactions
Potentially millions of unique
items
Rows of Data
True Profitability
18. What Does the Market Want?
Defining a Business Decision Support System (DSS)
EDW
• Retrospective and prospective
(planning) view
• Merges clinical and financial
information
• Real-time access
• Care process and results
orientation
Business Decision Support Systems Clinical Decision Support Systems
• A fully integrated business and clinical repository
• Gives executives and managers the tools to:
• Control cost
• Improve productivity
• Manage change
• Increase quality
• Achieve successful clinical outcomes
• Plan strategically in an increasingly
competitive and volatile health care
environment
19. Help Answer Critical Questions
Strategy
Development
Capital
Allocation
Revenue Cycle
Management
In what services do I make money? Lose money? Why?
How do my hospitals services compare across the health system?
How can I optimize service location? Should I consolidate services?
What is my profitability across service lines by hospital?
Where should I focus my cost reduction initiatives? How do I track success?
Why are costs for X service increasing, is it labor, supplies or physician practices? How
can we decrease these costs?
Are patient care processes following protocols? Why not? Is it physician or patient
complexity driven?
What impact to my bottom line will a rate change create? Can I afford to sign this
managed care contract?
What types, how much and where are my denials originating?
Are my payors paying correctly? Timely?
Can I compare my payors profitability and score them?
Am I charging for all the services I am performing?
Operations
Improvement
What services should I invest capital? What financial return can I expect?
What incremental ancillary capacity will be affected by additional capital purchases?
Decision Support Systems (DSS)
20. DSS - Key to Enterprise
Management Reporting
End Users
Executive
Team
Information
Quality
Management
Information
Physician/Clinical
Management
Information
Financial
Information
Managed Care
Information
Data Integration
(Comprises the processing engine to collect, cleanse,
transform, and aggregate data from different sources)
Enterprise Portal
(Provides a single, secure and integrated point
of access to reports, content, and applications)
Data Aggregation and Storage
(Comprises the data repository of historical details
and summary transaction data)
Presentation, Personalization
Access / Authorization
Views Views Views Views Views Value Delivered
Business Intelligence
(Provides reporting and analytic capabilities
across varying levels of granularity and timeliness
(e.g., historical, operational, predictive and what‐if analysis)
Infrastructure
(Comprises the infrastructure platform
to host, maintain and operate the BI solution)
Online Analytical Processing
Pre‐Defined Data Cubes
Pre‐Defined Reporting
Data Consolidation
Historical Data
Data Extraction
Data Cleansing
Data Loading
Data Sources, Real time data
Certain Operational Reports
Data Acquisition
(Comprises internal, external, reference,
and shared sources of data)
Hardware, Software
Network
Operations
ERPCIS
Revenue
Cycle
Decision
Support
22. Top 5 Expensive Conditions Treated
• Septicemia
• Osteoarthritis
• Device, implant or
graft complication
• Birth
• Acute myocardial
infarction
Source: Healthcare Cost and Utilization Project (HCUP), Agency for Healthcare
Research and Quality (AHRQ), Statistical Brief #160, Dec 2013.
http://hcup-us.ahrq.gov/reports/infographics/HCUP_MostExpensiveCond2011.jpg
23. In the Numbers
Average hospital overall operating margin
% of hospitals with a NEGATIVE operating margin
As bundled payments, ACOs, and population health comes into focus
The level of effectiveness in setting and controlling operating
and capital expenses for service line and populations will be
the mark of survival
2%
33%
American Hospital Association Database www.aha.org/research/reports/tw/chartbook/ch4.shtml
24. High Performance Costing Expressway
• Faster deployment, lower risk,
reduced cost of ownership,
scalable and flexible
• Provider effort and clinical
evidence for resources used
• Impact day-to-day service line by
providing patient level margin
• Enhanced understanding =
enhanced planning and
forecasting models
• Cost management culture
needed to measure cost vs.
quality
25. Perficient
Analytics
Oracle Hyperion
Profitability & Cost
Management
Perficient
Standard
Interface Files
EPIC
Data
Warehouse
Labor
General
Ledger
High Performance Costing Expressway
• Oracle Hyperion Profitability &
Cost Management platform
• Built to leverage the Oracle
Enterprise Health Analytics
model for continual integration of
data for advanced costing
subject areas including:
• Service line costing
• Pharmacy costing
• Surgical costing
• Encounter level: cost vs. quality
• Built to leverage Oracle
Engineered Systems (Oracle
Exadata and Oracle Exalytics)
28. Use Case - Stages
• Hospital-based clinic – Pediatric visits, well-child w/vaccine or cellulitis
• 4 pediatricians, 19 support staff
• Forecasted annualized and monthly volumes and capacity for
providers, clinic spaces, and treatment rooms
• Synthetic data set as proxy for EMR file, general ledger, labor sub-
ledger and supply sub-ledger
Answering the question..
• Every patient is different, why is their cost the same?
29. Costs for Indirect Supplies and Furniture & Fixture allocated per visitCosts for Indirect Supplies and Furniture & Fixture allocated per visit
Costs (Direct Labor + Direct Fringe) for physicians to patient
encounters based on CPT4 992x2; time and motion study
Costs (Direct Labor + Direct Fringe) for physicians to patient
encounters based on CPT4 992x2; time and motion study
5
Direct Supply Costs per patient visit (e.g. Vaccines)Direct Supply Costs per patient visit (e.g. Vaccines)
2
Costs for Indirect Labor / Clinical Staff (Semi-Direct Labor + Semi-Direct Fringe)
allocated per visit
Costs for Indirect Labor / Clinical Staff (Semi-Direct Labor + Semi-Direct Fringe)
allocated per visit
3
4
Overhead G&A and Support Services allocated per visitOverhead G&A and Support Services allocated per visit 1
Use Case - Stages
Patient Visit
31. Indirect Supplies
Patient Visit
Cost Type Supplies Supply Item CPT Each
Indirect Supplies Clinic Supplies Treatment Room Supplies 11042 $ 16.25
Clinic Supplies Bandages & Consumables Each Visit $ 1.50
Clinic Supplies Room Prep Materials Each Visit $ 1.92
Costs for Indirect Supplies and Furniture & Fixture allocated per visitCosts for Indirect Supplies and Furniture & Fixture allocated per visit 2
32. Semi-Direct Labor
Patient Visit
Cost Type Clinical Staff Annual Salary Fringe
Fully
Burdened
Salary
Monthly Labor
+ Fringe
Monthly
Visits
(Budget)
Indirect Labor +
Fringe Per Visit
Indirect
Labor +
Fringe
RN Doyle $ 45,000 $ 10,800 $ 55,800
RN Gibson $ 45,000 $ 10,800 $ 55,800
RN Howard $ 45,000 $ 10,800 $ 55,800
RN Ignacio $ 45,000 $ 10,800 $ 55,800
NA Jones $ 33,500 $ 8,040 $ 41,540
NA Kilmore $ 33,500 $ 8,040 $ 41,540
NA Limon $ 33,500 $ 8,040 $ 41,540
Cost Type Clinical Staff Annual Salary Fringe
Fully
Burdened
Salary
Monthly Labor
+ Fringe
Monthly
Visits
(Budget)
Indirect Labor +
Fringe Per Visit
NA Micheals $ 33,500 $ 8,040 $ 41,540
NA Noman $ 33,500 $ 8,040 $ 41,540
NA Oscar $ 33,500 $ 8,040 $ 41,540
NA Phillips $ 33,500 $ 8,040 $ 41,540
NA Quinn $ 33,500 $ 8,040 $ 41,540
NA Roscoe $ 33,500 $ 8,040 $ 41,540
NA Simmons $ 33,000 $ 7,920 $ 40,920
MA Taylor $ 33,000 $ 7,920 $ 40,920
RN Ukon $ 45,000 $ 10,800 $ 55,800
MA Vikes $ 27,500 $ 6,600 $ 34,100
MA Farmer $ 27,500 $ 6,600 $ 34,100
MA George $ 27,500 $ 6,600 $ 34,100
Totals, 19 Staff $ 837,000 $ 69,750 1,996 $ 34.94
Costs for Indirect Labor / Clinical Staff (Semi-Direct Labor + Semi-Direct Fringe)
allocated per visit
Costs for Indirect Labor / Clinical Staff (Semi-Direct Labor + Semi-Direct Fringe)
allocated per visit
3
33. Direct Supplies
Patient Visit
Cost Type Supplies Supply Item CPT Each
Direct Supplies Vaccines Flu 99460 $ 5.13
Vaccines Pneumo 99470 $ 12.45
Direct Supply Costs per patient visit (e.g. Vaccines)Direct Supply Costs per patient visit (e.g. Vaccines)
4
34. Direct Labor
Patient Visit
Cost Type Physician
Basic $ /per Visit
992x1
Inter $ / per Visit
992x2
Inter $ / per Visit
992x3
Inter $ / per Visit
992x4
Complex $ / per
Visit 992x5
Direct Labor Dr. Adams $ 14.33 $ 21.49 $ 28.66 $ 35.82 $ 42.99
Dr. Bishop $ 15.43 $ 23.15 $ 30.86 $ 38.58 $ 46.30
Dr. Crisp $ 14.33 $ 21.49 $ 28.66 $ 35.82 $ 42.99
Dr. Edwards $ 13.78 $ 20.67 $ 27.56 $ 34.45 $ 41.34
Direct Fringe Dr. Adams $ 2.15 $ 3.22 $ 4.30 $ 5.37 $ 6.45
Dr. Bishop $ 2.31 $ 3.47 $ 4.63 $ 5.79 $ 6.94
Dr. Crisp $ 2.15 $ 3.22 $ 4.30 $ 5.37 $ 6.45
Dr. Edwards $ 2.07 $ 3.10 $ 4.13 $ 5.17 $ 6.20
Costs (Direct Labor + Direct Fringe) for physicians to patient
encounters based on CPT4 992x2; time and motion study
Costs (Direct Labor + Direct Fringe) for physicians to patient
encounters based on CPT4 992x2; time and motion study
5
35. Time for Action
1. Combine clinical & financial data
2. Use enterprise wide data sets to improve validity
3. Drive to an actionable level of detail
4. Show findings in a highly visual, action-ready format
41. Follow us on Twitter
@PRFT_Oracle
@Perficient_HC
@lesliadams
@teriemc
Out and About
Stop by and see us at
Oracle Open World
Booth #2221
Sept. 28 – Oct. 2
San Francisco, CA