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Copyright © 2014, RES Software. All rights reserved. 0113
Automation for a Better Tomorrow
5 Common Service Desk Headaches IT can Automate
Episode 3:

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Copyright © 2014, RES Software. All rights reserved. 0113
YOUR
PRESENTER
Sean Donahue,
Chief Evangelist
#BusinessMeetsIT
Ask your questions on Twitter for your
chance to win a $10 Amazon Gift Card!

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Today’s Agenda
 Automation for a better tomorrow
 Why automate
 What are Sean’s top 5?

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SeanDo’s Top 5 List
5. Employee On-Boarding

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5. On-Boarding
• On-boarding new employees is an arduous task.
• Requires setting up new email accounts, security rules, access
to shared drives and printers, ordering devices, furniture, etc.
• Often times, it’s manual and involves a lot of people.

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Large Law Firm – Boston MA
• 70 Page On-Boarding Script
• 2 Hours to Complete
• Per Employee
• Mergers / Acquisitions
• Interns or Consultants
Some Examples From the Field
Financial Software Co. - SFO
• 5,000 Seasonal Employees
• 3 – 5 Days
• Exchange / Shares / AD / KB
and more!
• Per Employee
𝑎2 + 𝑏2 = 𝑐2

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Faster, More Efficient Employee On-boarding
With the RES Suite 2014…
• On-boarding can be simplified by automating many tasks.
• Time, cost & resources can be saved.
• Automatically provision and grant access to ALL
necessary IT resources to employees.

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List
5. Employee On-Boarding
4. Windows First Aid

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Windows First Aid
• Slow Performance
• HDD Full
• Corrupt Profile
• Stuck RDS Session
“Reduce – Reuse - Recycle”

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List
5. Employee On-Boarding
4. Windows First Aid
3. Temporary Admin Rights

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Temporary Admin Rights
• Why?
• When?
• Where?
• How?
• What’s the risk?

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List
5. Employee On-Boarding
4. Windows First Aid
3. Temporary Admin Rights
2. Employee Off-Boarding

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Off-Boarding
• Remove Identity
• Re-Assign e-mail
• Restrict Access
• Return Licenses
Don’t let the door hit ya
Where the good Lord split ya

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The Risk Of Terminated Employees
Terminated employees can:
Remotely connect back in  Access/copy old files
And on the odd occasion…
Deliberately wreak havoc within the system!

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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SeanDo’s Top 5 List
5. Employee On-Boarding
4. Windows First Aid
3. Temporary Admin Rights
2. Employee Off-Boarding
1. Password Resets

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Password Resets
• Too Much Rum, too much sun, too much fun
• What’s the real cost?

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See IT to Believe IT
Watch as we gracefully switch to a live demo

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Automating the Lifecycles of IT Services
• Triggered by Business
Qualification
• Delivered Proactively
• Intuitive Self-Service for Users
• Access Secured &
Personalized
• Modern & Future-Proofed
Technology
User

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What’s the word on the street?

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Copyright © 2014, RES Software. All rights reserved. 0113
Thank you!
…Questions?
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CONNECT
WITH
US!
Sean Donahue,
Chief Evangelist
@SeanDo40